Job Openings at andBeyond

KEY OUTPUTS:

• Creative planning and designing of itineraries
• Managing the reservations process for bookings in a manner which ensures guest budget is achieved
• Handling of bookings from quote to finalising, invoicing and travel documents
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the DMC Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• Proactive selling of our products and services ensuring the best possible safari for the guests
• An independent, curious and “can do it” nature
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• A passion for delivering service excellence
• An in-depth knowledge of Tourplan advantageous
• A good knowledge of South Africa, Southern and East Africa preferable
• A willingness and aptitude to learn

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
• Understanding of travel industry channels
• Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
• Understanding and knowledge of the different markets in which andBeyond operates in
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions
• Sales process and methodologies
• Problem-solving skills
• Experiential Creativity (Crafting Experiences)
• Guest/Client Delight
• Excellent computer skills including:
  • Tourplan advantageous
  • ESS is essential
  • MS Office applications such as Word, Excel, PowerPoint and Outlook
  • WETU

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness/ability to share information and teach and inspire others

Personal growth

• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Time management
• Teamwork and interpersonal skills
• Conflict management and resolution
• Attention to detail
• Administration and organization skills
• P-drive Navigation
• Paperless filing
• Speed Reading and Typing

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous tour consulting experience required
• The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable

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KEY OUTPUTS:

The &Beyond Finance Team require a Creditors Administrator to assist with all aspects of the Central Creditors processes.  The Creditors Administrator will ensure that all reconciliation and payment deadlines are adhered to, be involved with document processing and record keeping, participate and assist in all audit requirements, and support the processes of Bateleur House, Cape Town Office and the Warehouse while strictly upholding all statutory and compliance requirements.

GENERAL DUTIES

• Manage all 30 Day and Month End Creditors.
• Coordinate, verify, process and e-store all source documents.
• Monthly Creditors reconciliations.
• Communicate with internal and external stakeholders to resolve queries on supplier accounts.
• Handle any GL reallocations queries and do corrections where needed.
• Prepare and load payments for approval on time.
• Prepare and send remittances to suppliers.
• Complete Open Item Matching.
• Verify supplier details and maintain data in PAN.
• Cashbook reconciliation.
• All related GL reconciliations.
• Audit support at financial year end.

OTHER

• Adhere to all statutory and regulatory compliance requirements within And Beyond.
• Assist with weekly cashflow forecasting.
• Foster and maintain excellent working relationships with And Beyonders and our suppliers.

KNOWLEDGE REQUIRED (QUALIFICATIONS AND EXPERIENCE)

• Relevant accounting qualification/administrative and financial experience.
• Minimum 3 to 5 years’ experience in a Creditors/Finance administrative position.
• Excellent reconciliation and investigative skills.
• Excellent language and communication skills.
• Understanding of an Inventory holding environment is advantageous.
• Computer literacy – Excel is essential (preferably advanced).
• Proficiency in Outlook, Teams and telephone etiquette.
• PANStrat experience an advantage.

ESSENTIAL COMPETENCIES

• Attention to detail.
• Excellent analytical ability and problem solving.
• Remaining calm under pressure.
• Teamwork and collaboration.
• Communication.
• Self-motivated.

Deadline: 12th June,2025

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OUTPUTS

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, children, or any other special requests
• Implement and follow the BOPs
• Host guests during the day - meet them back from drive and assist with any request they have
• Ensure that all products that come into contact with the guest are consistently of the correct standard
• Check set ups for breakfast, lunch and dinner
• Make sure the main area is always tidy and styled to the BOPs
• Host guests at mealtimes and check smooth running of service from the kitchen and waiters
• Work closely with waiters and HODs to maintain a high service standard
• Assist in any other departments as and when required
• Host children’s activities at the lodge
• Provide superior service and quality to guests
• Must enjoy working with children and be creative when planning fun children’s activities

SKILLS REQUIRED

• Communication skills - with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Must be able to lead people and correct things when needed
• Honest, have good integrity, proactive and driven person who has career ambitions

KNOWLEDGE REQUIRED:

• Hospitality
• Environment
• The surrounding communities
• The country
• Company Knowledge (&BEYOND as well as Wild Impact)
• Valid unendorsed SA driver’s license essential.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially in dealing with guests and staff
• Previous camp manger/ safari host experience an advantage
• Previous experience in working with kids an advantage

This is a permanent live-in position, based at Phinda Mountain Lodge

Deadline: 10th June,2025

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KEY OUTPUTS:

• Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational – they will be required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals.
• Assisting with brochure quotes
• Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless.
• Involved in implementation of systems and procedures – assist with testing of systems.
• Stepping in to chase provisional bookings for all the relevant team.
• During the quiet periods, following up on any dead leads.
• Assist in loading of bookings for consultants during peak booking period.
• Creative planning and designing of itineraries
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the Retail Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• An independent, curious and “can do it” nature
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• A passion for delivering service excellence.
• An in-depth knowledge of Tourplan and all Microsoft systems advantageous.
• A good knowledge of South Africa, Southern and East Africa preferable.
• A willingness and aptitude to always assist and learn.

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
• Understanding of travel industry channels
• Understanding and knowledge of the different markets in which andBeyond operates in.
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
• Sales process and methodologies
• Problem-solving skills
• Teamwork!
• Excellent computer skills including:
  • Tourplan advantageous
  • MS Office applications such as Word, Excel, PowerPoint and Outlook
  • WETU

PERSONAL CHARACTERISTICS:

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job.
• Willingness/ability to share information and teach and inspire others.
• Be driven by motivation and not targets.
• Must be administration driven.

PREVIOUS WORK EXPERIENCE REQUIRED:

• Minimum of 3 – 5 years previous inbound tour consulting experience required.

Deadline: 5th June,2025