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  • Posted: Jun 3, 2025
    Deadline: Jun 17, 2025
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  • &Beyond is one of the world’s leading luxury experiential travel companies, designing personalised high-end tours in 15 countries in Africa, five in Asia and four in South America. The company also owns and operates 29 extraordinary safari lodges and camps, as well as set-departure expeditions, throughout Africa; which positively impact more than 9 mil...
    Read more about this company

     

    Relief Travel Specialist (Bh_Relief_Ts)

    KEY OUTPUTS:

    • Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational – they will be required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals.
    • Assisting with brochure quotes
    • Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless.
    • Involved in implementation of systems and procedures – assist with testing of systems.
    • Stepping in to chase provisional bookings for all the relevant team.
    • During the quiet periods, following up on any dead leads.
    • Assist in loading of bookings for consultants during peak booking period.
    • Creative planning and designing of itineraries
    • Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
    • Emergency duty will be on a rotational basis as per the Retail Emergency BOP
    • Working hours early and late shift on a weekly rotational basis
    • Calm and professional manner of servicing agents and guests
    • An independent, curious and “can do it” nature
    • Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

    KNOWLEDGE REQUIRED:

    • A passion for delivering service excellence.
    • An in-depth knowledge of Tourplan and all Microsoft systems advantageous.
    • A good knowledge of South Africa, Southern and East Africa preferable.
    • A willingness and aptitude to always assist and learn.

    SKILLS REQUIRED:

    • Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
    • Understanding of travel industry channels
    • Understanding and knowledge of the different markets in which andBeyond operates in.
    • Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
    • Sales process and methodologies
    • Problem-solving skills
    • Teamwork!
    • Excellent computer skills including:
      • Tourplan advantageous
      • MS Office applications such as Word, Excel, PowerPoint and Outlook
      • WETU

    PERSONAL CHARACTERISTICS:

    • Good interpersonal skills
    • Sense of urgency
    • Passionate about guest delight
    • Diligence and self-motivation to meet deadlines and keep on top of your job.
    • Willingness/ability to share information and teach and inspire others.
    • Be driven by motivation and not targets.
    • Must be administration driven.

    PREVIOUS WORK EXPERIENCE REQUIRED:

    • Minimum of 3 – 5 years previous inbound tour consulting experience required.

    Deadline: 5th June,2025

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to andBeyond on applybe.com to apply

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