Job Openings at AVBOB South Africa

Description

• We are looking for a highly motivated, proactive and resilient individual with strong knowledge of sales and marketing to join our sales team as a Financial Associate in our Worcester Life Offices.

You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and reward excellent performance.

• Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows: 
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised    qualification
• Clear ITC credit record
• Clear criminal record
• RE 5 will be an advantage

Requirements

• Grade 12
• Marketing experience
• Drivers’ license and have own reliable transport and cell phone (advantage)

go to method of application »

Description

• We are looking for a person who will be responsible to clean and keep the neatness of the AVBOB office on a high standard.
• You will be working for a well-established company that is over 100 years old with strong values.  An organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• Perform cleaning tasks and ensure high hygienic standards in the office
• Vacuum, Sweep & mop office floor
• Dust office furniture & flowers
• Clean waste bins
• Clean & wash hand basin, toilets & sinks
• Check toilet paper & soap in toilets
• Make tea & coffee
• Wash dishes & dish cloths
• Refill tea & coffee dispensers
• Refill water in water cooler
• Wash office windows.

Requirements

• Minimum Grade 10
• Cleaning experience will be a definite advantage
• Ability to communicate in English will be a definite advantage
• Good interpersonal skills

go to method of application »

Description

• The main purpose of the position is to assist the Funeral Service Area Manager and Funeral agents with the marketing of AVBOB’s products and service in the area allocated to increase market share though the increased sales of funeral insurance business and funeral business.
• This is achieved by positioning AVBOB with the key stakeholders, through various marketing initiatives as the market leader in funeral insurance and funeral services.

KEY PERFORMANCE AREA

Planning and organising marketing activities

• Identify the relevant marketing initiative to promote the AVBOB brand with the identified stakeholder.
• Identify objectives of the marketing activity and determine the requirements that must be met to accomplish the set objectives.
• Prepare a schedule of monthly marketing activities and meetings with identified key stakeholders.
• Manage and improve relationships with all key-note stakeholders.
• Ensure that marketing activity is rolled out within the approved budget allocations
• Provide consolidated feedback to the management of the institution regarding attendance, services provided, etc.

Selling of AVBOB funeral insurance and funeral products

• Present AVBOB’s services and products to identified stakeholder and other potential customers / clients
• Provide professional advice (according to FAIS requirements) to these potential clients
• Follow-up on leads provided for funerals and other services
• Do mass presentations to stakeholders
• Present group scheme insurance options if applicable.

Collaboration and networking with peers, colleagues, funeral agents and stakeholders

• Develop and foster strong business relationships with the community and key stakeholders operating within these communities
• Continuously create and form new relationships with key stakeholders
• Liaise with all parties concerned (Area Managers, Funeral Agent, Snr Liaison Officer, management of the institution concerned, etc.
• Pro-actively solve possible complaints and conflicts and address issues that may occur by investigating issues and provide feedback timeously to stakeholders
• Liaise with the Funeral agent and Senior Liaison Officer to provide information and support business
• Build sound relationships with funeral agent through meetings, provide leads and support their business
• Maintain contact with stakeholder at regular intervals as agreed to, to determine current client base at these facilities
• Market AVBOB products by visiting the facilities to increase our market share

Administration of new business, policy service

• Submit monthly reports on progress made with the actions as per marketing plan plans to the Area Manager: Funeral Service and the Senior Liaison Officer
• Collect, analyse and utilise data to identify opportunities to improve relationships between all stakeholders to create new business
• Prepare and submit monthly reports on the marketing activities executed, clients served, etc.
• Compile incident reports, regarding important issues during events and follow up on outstanding issues.
• Compile handouts – Life file with all the necessary information and documentation to hand out at the events
• Obtain the value of a policy and provide feedback (in-person) to the clients
• Sell and amend policies on request of the client and ensure that feedback is given to the client
• Collection and reconciliation of premiums at the institutions.

Requirements

• Grade 12
• Knowledge of the funeral and/or insurance industry or old age facilities (preferred)
• National Diploma (NQF 6) or equivalent in a related field.

go to method of application »

Description

We are looking for individuals to handle the two key responsibilities:

• Marketing of Funeral Insurance, Savings Plans and related products
• Recruit funerals for the Funeral Division

You will be working for a well-established company that is over 100 years old with strong values.  An organization that values employee development and rewards excellent performance.

Requirements

• Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008-2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognized  qualification
• Clear ITC credit record
• Clear criminal record
• RE 5 will be an advantage
• Marketing experience

go to method of application »

Description

• We are looking for a highly motivated, proactive and resilient individual with strong knowledge maintenance to join our Fixed properties team at the Durbanville Provincial Office. 
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and reward excellent performance.
• The Handyman is responsible for carrying out day-to-day and mouth-to-mouth maintenance, repairs, minor building work and improvements to AVBOB’s funeral and insurance offices in the Western Cape area. This includes checks and inspections to identify maintenance requirements.

RESPONSIBILITIES INCLUDE:

• General maintenance repairs including electrical, plumbing and small building related repairs on all AVBOB Western Cape facilities.
• Assist and report to the Foreman General Assistance in order to complete all building related maintenance activities.
• Movement (portage) of good and materials.
• Collection of material from suppliers.
• Manage and maintain own toolbox.
• Manage and maintain work ad store areas.
• Cleaning of premises after maintenance.
• Perform work according to Head Office job cards issued under the instruction of the Foreman.
• Adherence to all occupational health and safety requirements.
• Cleaning of premises after work completed. The above duties are the main duties required to be successful I this role, however the employee van be requested to perform other duties and responsibilities from to time, during his/her employment with the company, based on its operational requirements within reason that the employee avail him/herself to undertake other work at the request of the company.

Requirements

QUALIFICATIONS REQUIRED FOR THE POSITION:

• Grade 10

EXPERIENCE REQUIRED FOR THE POSITION:

• 5 Years as a general worker (handyman)
• Must be willing to work after hours and weekends where required.

KNOWLEDGE REQUIRED FOR THE POSITION:

General handyman knowledge in the following but not limited to:

• Electrical
• Plumbing
• Painting
• Carpentry/construction
• Appliance repair
• Health and Safety knowledge

go to method of application »

Description

• Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows: 
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised    qualification
• Clear ITC credit record
• Clear criminal record
• RE 5 will be an advantage

Requirements

• Grade 12
• Marketing experience
• Drivers’ license and have own reliable transport and cell phone (advantage)

go to method of application »

Description

• We are looking for a dedicated, disciplined, professional and highly motivated individual to join the AVBOB Prep Centre in Pretoria West as an Undertaker.
• You will be responsible for the end-to-end process of funeral preparations including executing of burials, cremations and aquamations and end to end process of loved one preparation.
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• Conduct all funerals, aquamations and cremations.
• Preparation and care of the remains of the Loved one.
• Execute mortuary operations.
• Confining and Embalming.
• Maintain funeral records.
• Maintenance of the fleet.
• Keeping the mortuary in hygienic order.
• Assist with preparations and repatriation of bodies for out-state- burials.
• Prepare the deceased for viewing and assist with all collections of Loved one.
• Take care of all funeral equipment

Requirements

Minimum Qualifications:

• Matric (Grade 12)
• Valid Driver’s licence

Knowledge and Experience:

• 2 – 3 Years practical experience in the Funeral Industry

go to method of application »

Description

• Planning, Organizing and overseeing process of the dispatch department
• Formulating new procedures for the dispatch department
• Responsible for dispatching all products throughout the region
• Responsible for the collections raw material if the need arises
• Responsible for quoting AVBOB Mutual for their transport needs.
• Act as a strategic partner for Avbob Matual as well the Funeral Division
• Responsible for the personnel of the dispatch department
• Recording data for diesel consumption
• Plan routes and allocate personnel.
• Plan for the distribution of the Central Stores
• Make sure that all products are loaded.
• Responsible for cross boarder logistics
• Responsible for the calculation of overtime and the controlling of it
• Conduct orientation sessions to ensure drivers are familiar with company policies, safety protocols, and operational procedures
• Provide ongoing training and refresher courses to keep drivers updated on standards, regulations, and company expectations.
• Responsible for health and safety of the department
• Responsible for all tracker reports

Requirements

• Should be fluent in English (oral and written)
• Minimum Grade 12(STD 10)
• Valid code 14 with PDP
• Logistics / Distribution qualifications
• Warehouse management experience
• Basic computer literacy (Excell)
• All the management quality skills (Interpersonal and problem –solving skills)
• Good analytical and technical skills
• Teamwork
• Five years relevant experience (Dispatch / logistics industry) distribution will be an advantage
• Three years’ experience as Departmental head
• Knowledge of funeral product will be advantageous but not a requirement

go to method of application »

Description

RESPONSIBILITIES  INCLUDE: 

Training material/ documentation.

• Ensure that all training material /documentation manuals, letters, etc. are ordered according to training plans (product manuals from the respective providers and Sales Guru from Head Office).

Coordination of courses.

• Receive nominations from relevant managers.
• Select nominees according to target group (Ranking list).
• Transfer nominations to training schedule for relevant course and inform Area Managers and all relevant parties about the training via email.
• Ensure that nomination list are sent to Head office for verification of appointment.
• Arrange training venues and necessary equipment e.g. LCD, Overhead Project and Laptop.
• Organise light refreshments.
• Book accommodation and make flight/bus arrangement.
• Captured details and update VIP system (Pending VIP access).
• Type, Photostat and distribute (fax where necessary) nomination letters and letters of acceptance.
• Pack manuals, handouts etc. According to checklist and roll out plans of trainers.
• Type attendance registered and ensure signature are obtained.
• Ensure proper filling is done for all training provided year on year.
• Update training on a regular basis and inform Head Office.
• Keep records of results of all assignment’s POE’s.

Monthly reports.

• Ensure that reports are sent though the Head Office on due dates.
• Update monthly matrix and training register and forward to Head Office at the end of each month.

Giving advice and answering queries iro administration of courses.

• Nomination procedure, withdrawal procedure, Target market iro individual courses, assessment, POE’s Travel and subsistence claims and procedures, Courses in general, annual training programme, etc.

Obtaining quotation from suppliers and insuring of requisition.

• Request quotations according to normal procedure.
• Liaise with individual suppliers from quotations.
• Ensure all details and documents are completed on the suppliers form for all new suppliers forwarded to Head office, in advance, before training takes place.

Processing travel and subsistence claims, requisite payment, lunches e.g. cheque or cash focus.

• Check subsistence claims and invoices.
• Complete cheque requisition form.
• Obtain all relevant signatures.
• Make copies of all documentation and ensure all documentation is received.
• Send though to Head Office.
• Follow up on payment process.

Update on product changes.

• Ensure trainers have acknowledge all product changes.
• Check to verify if product changes are in the training manuals.
• Maintenance and control of assets and equipment.

Maintenance and control of assets and equipment.

• Ensure equipment where necessary according to prescribed procedures and keep records at all times.
• Once a month check equipment if still in working order, report defaults to Head Office.
• Conduct quarterly asset register checks on all equipment and furniture allocated to the Hub and report to Head Office.

Requirements

Minimum Qualifications

• Grade 12/ Matric
• 2 years tertiary Qualifications (Humanities preferably)
• Basic level of proficiency relating to the MS Office Suite (In particular MS Word, MS Excel and MS PowerPoint )

Knowledge and Experience

• 1 year practical experience of HR system and software
• 2 years co–ordination experience

go to method of application »

Description

• We are looking for an individual with excellent client service skills to join our Client Service Centre Cape Town as a Senior Clerk. You will be responsible for delivery of excellent customer service to our policy holders and to ensure that clients’ requests are processed efficiently, efficiently and accurately within the allotted time.
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• General reception duties to welcome clients
• Receive and assist walk-in clients with inquiries in line with the client services policy and procedure
• and/or refer to the relevant department.
• Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
• Communicate entire processes and or delays and system problems to waiting clients
• General claims, policy services and premium administrative duties relating to client’s policies
• Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
• Prepare cash for daily banking at the finance department
• Referral of new business to the relevant consultant
• Handle all fraud allegations and complaints
• Monthly and weekly statistics report writing
• General office duties

Requirements

REQUIREMENTS FOR THE POSITION:

• Grade 12
• Category B FAIS accredited (140 Long Term Insurance Credits)
• A suitable industry entry qualification within the requirements of the FSCA
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applications who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtianed by 31 December 2009
• From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
• Clear ITC
• Clear criminal record
• RE5 Certificate

EXPERIENCE REQUIRED FOR THE POSITION:

• Knowledge of and experience in Life Assurance industry, preferably in a Credit Service/Policy maintenance environment of at least two to three (2-3) years
• 2 -3 Years administration experience
• Experience in AVBOB production system will be an advantage

SKILLS REQUIRED FOR THE POSITION:

• Good communication skills (English and two African languages)
• Communication and Negotiation skills
• Client friendly and service orientated (Customer Focused)
• Good listening and problem-solving skills
• Conflict Management
• Teamwork
• Time Management
• Decision making skills

go to method of application »

Description

• We are looking for an individual with strong communication and analytic skills to join our Shared Value and Sustainability Department as ESG specialist. Under the leadership of Manager: Social Programs and ESG, you will be responsible for supporting the effective operationalising and implementation of the Group’s ESG Strategic Framework.
• You will also be responsible for the coordination, reporting and in certain instances the execution of ESG activities for the AVBOB Group in accordance with the approved ESG policy, operational and execution plan.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Working under the leadership of the General Manager: Shared Value and Sustainability, bring on board ESG specialist capabilities to support the implementation of the Group’s ESG Strategic Framework and applicable policies.
• Implement the ESG and ESD operational plan in line with the approved business objectives.
• Provide technical support into the execution of Enterprise and Supplier Development (ESD) programmes to achieve social impact objectives.
• Gather learnings and insights, for relevant ESG and ESD programs nationally and internationally.
• Provide subject matter expert guidance to the ESG Committee in the execution of AVBOB’s ESG Strategic Framework.
• Provide input and recommendations to the cross-functional teams to inform the identification of opportunities, assessment of ESG related risks to enable the integration of ESG activities in the day-to-day operations of the business.
• Assist various BUs to monitor and measure their ESG and ESD initiatives and furthermore provide meaningful input into the required governance reports e.g. Social and Ethics etc.
• Co-ordinate information gathering from business units and departments for impact assessment and measure the progress and against pre-determined strategy-informed metrics. 
• Assist in driving a culture of data reviewing by analysing the ESG data and give input for data-driven decision-making by managers across the business in terms of the approved strategy.
• Investigate and conduct pre-evaluation on ESG and ESD proposals received and ensure that they are compliant to industry regulatory/legislative requirements and that they align to the respective policies when collaborating with a company for to provide services that aligns with ESG strategy.
• Prepare post-implementation evaluation for executed ESD initiatives for inclusion in various reports.
• Ensure that the administrative requirements are upheld by the different business units in the implementation of ESG initiatives in order to comply with the annual internal, compliance audits and possible BBBEE (including ESD) requirements.
• Ensure that internal Service Level Agreements (SLAs) are in place for all ESG projects as actioned by the ESG specialist and engage with relevant stakeholders and beneficiaries regarding the required legislative requirements
• Provide input into the upskilling of employees within the organisation on aspects pertaining to ESG best practices.
• Coordinate data collection, capturing, in-depth analysis, reporting and ESG communication efforts, and thereby supporting the work of the ESG Committee.
• Maintain high quality standards in the integrity of the ESG data collated across the Group in line with the approved ESG frameworks, standards disclosure metrics.
• Adhere to the data management control measures instituted in the Group’s data protection policies.
• Establish and nurture relationships with internal and external stakeholders.
• Support internal stakeholders in the development of systems, methodologies and tools, which will ensure that business units and departments understand their role in reporting.
• Give input to applicable business units and departments to set objectives align targets and agree, with various departments, on what assessment matrices will be monitored whilst keeping track of outputs and outcomes.
• Work with internal and external stakeholders to ensure that all ESG and ESD initiatives are monitored and evaluated accurately and meaningfully, thus demonstrating impact.
• Administer the ESG and ESD budget and ensure that are funds are allocated to approved initiatives, in line with the approved Delegation of Authority.
• Keep accurate record of initiatives funded.
• Correct any erroneous budget allocations in conjunction with the Senior Clerk and Finance team.
• Ensure that payments are made timeously and in-line with the required Finance Department requirements.
• Prepare and give input to management reports on ESG and ESD execution plans, ESG Management Committee meetings and reports, where applicable BBBEE report and scorecard.
• Consolidate Group ESG efforts for reporting purposes to relevant governance structures (EXCO, Social and Ethics Committee, annual integrated report, etc.) for review and approval by General Manager.
• Host the ESG Data Interns employed through the skills development programme and support their development path.

Requirements

• Relevant qualification (NQF level 6 minimum, Bachelor’s degree preferred in Environmental Science, Sustainability, or related field)
• Minimum 5 years relevant working experience, especially in the ESG or related fields
• Registered EAP or Pr.Sci.Nat. (advantageous)
• Willingness to travel

Knowledge and Experience

• Strong understanding of ESG frameworks, standards and reporting requirements
• Analytical and research skills, with the ability to translate frameworks into actionable insights
• Demonstrated ability to produce high-quality written outputs (reports, presentations, case studies).
• Extensive knowledge of ESG and ESD tactics
• Experience working with data, dashboards and reporting systems
• Knowledge and experience in Monitoring and Evaluation of ESG initiatives
• Strong Project Management, relationship building and networking skills
• Sound judgement and decision-making ability
  Technical and Behavioural Competencies
• Well-developed communication skills (verbal/written)
• Strong analytical and problem-solving ability
• Strong ability to collaborate and stakeholder engagement skills at various levels
• Proficiency in MS Office (Word, Excel and PowerPoint) and data management tools
• Ability to work independently and collaboratively across functions
• Proficiency in data processing, analytics, and reporting
• Working knowledge of data automation, analytics tools, and digital ESG reporting platforms
• High attention to detail and accuracy
• Valid Driver’s License (advantageous)