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Boldr is a purpose-driven outsourcing partner that builds customized solutions for fast-growing companies. We offer solutions in Data Management, Customer Experience, and Sales Enablement.
You can learn more about our services on our website: www.boldrimpact.com
We're also on a quest to rewrite the rules of outsourcing and lead our industry towards an ...
Read more about this company
WHAT IS YOUR ROLE
As a Country Manager, you will be in charge of planning, creating, supervising, and strategizing programs and projects to grow your Boldr’s team in your country. You will be expected to manage, guide, and supervise a team of talented team members and drive the attainment of our Company’s goals. The goal of this role is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success. You will work across different functions and interact with all departments to ensure smooth business operations.
You will be responsible for managing all the resources of the organization in the country, and ensuring that Client and Company needs are met, while supporting our Community partners.
WHAT WILL YOU DO
- Operations Management
- Directly manage all the Line Managers of the organization
- Ensure that all processes are implemented and executed in a correct, cost effective and timely manner in alignment with client specifications and quality requirements
- Improve operational management systems, processes, and best practices that guarantee organizational well-being
- Identify, develop, and implement recommendations for process improvements for each service Exceed targets below the operational budget set by the COO and Finance department Sets overall vision and leadership for the Country
- Support goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses
- People Management
- Establish, promote, and maintain the Boldr culture within the organization.
- Work seamlessly with the Line Managers to source employee career growth and development opportunities across all departments. Understand employee career growth aspirations to enable matching of Boldr’s needs with employee abilities .
- Act as the escalation point for the Line Managers.
- Responsible for upholding our organization’s values throughout the workplace.
- Stakeholder Management
- Develop and maintain an authentic relationship with all the Company, Client, and Community stakeholders and provide a seamless communications channel to all of them.
- Work to maintain an open dialogue with all stakeholders in both positive and negative situations.
- Collaborate with all the Line Managers and ensure excellent service to all stakeholders.
- Support the Line Managers in handling issues which arise within each department.
- Provide the Executive Team with strategic information, context, and recommendations for each department .
- Participates in required meetings to address operational issues and is “the face” of the Country to all stakeholders .
- Demonstrate leadership, responsiveness and creativity in finding solutions for each department.
- Establish plan to execute timely business reviews with each department.
- Project Management
- Utilize project management skills (including resource management, relationship management, delegation) to ensure timely creation and delivery of services to our stakeholders.
- Directly manage the Company support departments to ensure that all pilots/projects are handled within their scope.
- Responsible for overseeing and managing the successful implementation of new Company projects.
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details.
- Passionate about client satisfaction
Requirements
YOU HAVE…
- Bachelor's/College Degree of any related field you’re passionate about!
- Minimum of 5 years experience working in a team environment.
- Strong proficiency in English communication both written and oral .
- Excellent analytical skills.
- Excellent interpersonal skills with ability to easily relate with people in various levels of the organization.
Benefits
- Medical Aid
- Retirement Fund
- Internet Allowance
- Cellphone Allowance
- Back Up Power Supply
- Annual Leave
WHAT YOU’LL LIKE ABOUT US
- Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
- We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you!
- We’ve got training sessions in-store to help you level up your skill set.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits.
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Description
A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
As a Director of Country Operations (Also known as Country Manager at Boldr.), you will be in charge of planning, creating, supervising, and strategizing programs and projects to grow your Boldr’s team in your country. You will be expected to manage, guide, and supervise a team of talented team members and drive the attainment of our Company’s goals. The goal of this role is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success. You will work across different functions and interact with all departments to ensure smooth business operations.
You will be responsible for managing all the resources of the organization in the country, and ensuring that Client and Company needs are met, while supporting our Community partners.
WHAT WILL YOU DO
- Operations Management
- Directly manage all the Line Managers of the organization
- Ensure that all processes are implemented and executed in a correct, cost effective and timely manner in alignment with client specifications and quality requirements
- Improve operational management systems, processes, and best practices that guarantee organizational well-being
- Identify, develop, and implement recommendations for process improvements for each service Exceed targets below the operational budget set by the COO and Finance department Sets overall vision and leadership for the Country
- Support goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses
- People Management
- Establish, promote, and maintain the Boldr culture within the organization.
- Work seamlessly with the Line Managers to source employee career growth and development opportunities across all departments. Understand employee career growth aspirations to enable matching of Boldr’s needs with employee abilities .
- Act as the escalation point for the Line Managers.
- Responsible for upholding our organization’s values throughout the workplace.
- Stakeholder Management
- Develop and maintain an authentic relationship with all the Company, Client, and Community stakeholders and provide a seamless communications channel to all of them.
- Work to maintain an open dialogue with all stakeholders in both positive and negative situations.
- Collaborate with all the Line Managers and ensure excellent service to all stakeholders.
- Support the Line Managers in handling issues which arise within each department.
- Provide the Executive Team with strategic information, context, and recommendations for each department .
- Participates in required meetings to address operational issues and is “the face” of the Country to all stakeholders .
- Demonstrate leadership, responsiveness and creativity in finding solutions for each department.
- Establish plan to execute timely business reviews with each department.
- Project Management
- Utilize project management skills (including resource management, relationship management, delegation) to ensure timely creation and delivery of services to our stakeholders.
- Directly manage the Company support departments to ensure that all pilots/projects are handled within their scope.
- Responsible for overseeing and managing the successful implementation of new Company projects.
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details.
- Passionate about client satisfaction.
Requirements
YOU HAVE…
- Bachelor's/College Degree of any related field you’re passionate about!
- Minimum of 5 years experience working in a team environment.
- Strong proficiency in English communication both written and oral .
- Excellent analytical skills.
- Excellent interpersonal skills with ability to easily relate with people in various levels of the organization.
Benefits
- Medical Aid
- Retirement Fund
- Internet Allowance
- Cellphone Allowance
- Back Up Power Supply
- Annual Leave
WHAT YOU’LL LIKE ABOUT US
- Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
- We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you!
- We’ve got training sessions in-store to help you level up your skill set.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits.
go to method of application »
Description
WHAT YOU’LL LIKE ABOUT US
- Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
- We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
- We’ve got training sessions in store to help you level up your skill set.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)
- We also cap off every week with a bit (a lot) of competitive board games.
WHAT IS YOUR ROLE
As a Customer Advocate, you will be interacting with customers to address inquiries and resolve concerns regarding the clients’ products and services. In this role, you will collaborate with internal and external teams while handling the needs of the customer to provide excellent customer service in a timely and professional manner.
WHY DO WE WANT YOU
We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
- You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- Identify opportunities and recommendations for continuous process improvement
- You are expected to deliver service excellence and maximize customer satisfaction
- Work with the external team to stay updated on product and service knowledge
WHAT WE’LL LIKE ABOUT YOU
YOU ARE...
- Curious, dynamic and authentic, just like us! #BeBoldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Genuinely passionate about customer satisfaction
- A proactive self-starter
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
- Amenable to work on rotating shifts
Requirements
YOU HAVE…
- At least a bachelor’s degree in any field you’re passionate about!
- 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- Excellent reading comprehension, verbal, and written communication skills
- Strong and effective phone contact handling skills
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Aptitude to quickly learn and navigate new technology, systems, and applications
- The ability to accept feedback gracefully and with an open mind
- Intermediate understanding of common Customer Experience best practices
- Customer orientation and ability to adapt/respond to different types of characters
Benefits
Salary
Method of Application
Use the link(s) below to apply on company website.
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