Job Openings at DSV

Duties and responsibilities

• Managing intake, preparation and loading of cargo for export purposes.
• Maintain accurate material levels.
• Facilitating and maintaining CAA, PPECB & ZA audit requirements.
• Management of loading equipment and vehicles.
• Managing costs according to financial budget.
• Ensure operating costs are kept to a minimum.
• Housekeeping and maintenance.
• Recruit, Select, Orient, Coach and motivate employees.
• Manage warehouse staff, including scheduling shifts, delegating tasks and ensuring adherence to company policies.
• Managing all SLA’s.
• Creating and implementing client specific SOPs.

Job related requirements.

• Minimum of 8 years’ experience as Warehouse Manager in perishable Air Freight exports and imports environment.
• Excellent understanding of industry and related job requirements for Freight Forwarding.
• Experience in facilitating CAA audits and maintaining Air Cargo Security Manual accordingly.
• Experience in facilitating PPECB audits and maintaining facility according to PPECB specific standards.
• Experience in staff management: building and leading a team to perform at maximum capacity.
• Extensive knowledge pertaining to airlines, ground handlers and official departments.
• CargoWise 1 knowledge/ experience
• CAT 6

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Tertiary Qualification(s)

• Matric ,Tertiary qualification in Logistics, Supply Chain, Industrial Engineering an advantage. Experience in planning, warehouse and transport industry

Additional Computer Skills

• Knowledge in WMS and TMS software/apps  Highly proficient in Excel and PowerPoint for data management and reporting

Job-related Requirements

• 3 years experience in expediting, planning, scheduling & balancing of workload  3 years experience in a warehousing environment  Intricate understanding of work balancing and capacity planning between multiple departments within an operation to find synergies to be able to achieve the highest output from a limited amount of resources  
• Sound and proven skills in Planning, Organizing, Directing, Controlling & Monitoring.  Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.  Good interpersonal skills for client account management.  
• Very good analytical and -problem solving skills, and ability to think logically.  Be able to lead and manage a team  Comfortable presenting & communicating to all levels of management

ADDED ADVANTAGES FOR THIS ROLE

Electives

•  Warehouse experience & understanding  Expediting, Planning & Scheduling experience  Experience in healthcare and retail environment

MAIN PURPOSE OF THE ROLE

• This role will be responsible for the expediting, planning, scheduling & balancing outbound activities to ensure internal & external requirements are met.

DUTIES & RESPONSIBILITIES

•  Understand the customer’s business  Understand the customer’s customer requirements  Develop a strong, trusting relationship with clients  Deep understanding of contractual SLAs & KPIs  Adherence to HSE compliance and responsibilities  
• Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements.  Query management  Complete daily system checks to ensure all orders are planned and executed as per customer KPI’s

Logistics Coordinator:

•  Monitor the planning tools and execution thereof to identify risks and deviation to ensure communication and necessary action is taken timeously (resourcing, picking, loading and delivery slots).  Review and analyse planning tool performance with the objective of improving operations- and FMS- SLA’s.  Monitoring and reporting of warehouse and transport SLA's.  
• Measure and report on time delivery and turnaround time.  Update bookings/re-bookings in relevant systems.  Be actively involved in support change initiatives.  
• Job rotation amongst team members to create flexibility and personal growth.  Consistently reviewing data and have interaction with Transport and Customer Service teams to identify areas of improvement to further improve the output of the operation, load plan, increase transport utilisation and other deliverables within the team.  Accurate booking & re-booking requests and drive order consolidations  
• Ensure constant and clear coordination between warehouse operations and transport carriers  Query management and escalation.  Reverse logistics (back door returns & upliftments) monitoring and planning.  Build strong relationship with warehouse operation and transport carrier to ensure cohesion and detailed understanding of mechanisms within the both to support improved planning capability

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Tertiary Qualification

• Completed or currently studying Credit Management/B. Com Accounting or 
• Financial accounting qualifications will be considered
• Completed course in Credit risk - advantage

Computer Literacy Level

• Intermediate level and solid experience on MS Office Software (Outlook, Excel, Word)

Duties & Responsibilities

• Comprehensive understanding of the end-to-end business processes relating to AR & Credit Risk in a freight forwarding / Logistics environment. 
• Ensure that the Risk function provides quality service to both internal & external Customers
• Ensure good relationships are built and maintained with all relevant parties.  This includes fellow colleagues, Account managers, Sales representatives, Business Partners & External clients.
• Ensure compliance with all finance policies, including Credit Risk Policy and Debtors insurance policy.
• Administer the assigned Risk portfolio 
• Oversee the full claim’s function where required 
• Ad hoc projects relating to insurance, claims and processes
• Monthly reports on insurance department performance 
• Extract Experian reports where appropriate
• Make recommendations to reduce and/or control risk
• Identify existing accounts which pose a credit risk & monitor potential and existing problem client accounts
• Liaise with Debtor Insurer’s for cover on new and existing accounts
• Reconcile Debtors insurer’s Annexure with our SAP data to ensure data quality is accurate
• Maintenance of Client credit & insurance limits
• Ensure adequate & accurate visibility is provided timeously to decision makers.
• Adhere to month-end reporting deadlines.

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Tertiary Qualification

• Advantage – B.Com Degree in Transport and Logistics

Job related requirements

• Minimum of 5 years’ experience in the Logistics environment in a managerial role.
• Operations, HR and IR skills
• Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
• Comprehensive knowledge of P&L/financials
• Comprehensive knowledge of the LRA and BCEA
• Ability to liaise effectively with clients and colleagues at various organizational levels
• Punctuality and good time management skills 
• Good administrative skills & daily planning skills 
• Ability to adapt to a rapidly changing environment/technology
• Ability to work under pressure & meet deadlines without fail
• Ability to work without supervision
• Excellent verbal and written communication skills
• Ability to work beyond schedules working hours
• Flexibility to travel
• Own reliable transport and a valid unendorsed code 8 driver’s license

Electives

• Make quick and clear decisions while adapting to changing circumstances. 
• Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict. 
• Grow teams and increase productivity through performance management. 
• Define and measure performance goals and hold self and others accountable to achievement of goals. 
• Skilled in public speaking and making presentations. 
• Problem solving techniques and process mapping tools to drive efficiencies and productivity. 
• Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions. 
• Identify talent and leverage skill sets of teams. 
• Work independently, but within the boundaries prescribed by DSV policies and procedures. 

Duties and Responsibilities

• To manage the delivery of the organization’s objectives through communication, measurement and motivation of   the staff 
• To interface with shared functions ensuring continues cooperation and interactions with these functions. 
• To manage and deliver on our Service Catalogue to clients. 
• To manage cost and productivity within the region per branch or sites ensuring that efficiency and effectiveness is the order of the day. 
• To ensure compliance to internal and external controls and other KPI’s set at global and local level. 
• To deliver on the bottom-line budget commitments per branch and for the entire region, enabling the business unit to meet budget. 
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments. 
• Managing people’s performance and growth to create a sustainable business environment. 
• Adherence to deadlines and schedules. 
• Managing and controlling resources and risk management. 
• Administrative duties relevant to the position. 
• Interacting with customers at all levels – in person and telephonically. 
• Maintain and enforcing existing systems processes and controls with continuous improvement. 
• Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions. 
• Actively managing daily operational performance to consistently achieve performance metric targets. 
• Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all local legislation. 
• Actively drive all initiatives being implemented within the company within the region per branch per site. 
• Ensure that every branch or site is managing the branch fleet, maintenance of the branch fleet, condition of the branch fleet and fuel consumption of the branch fleet.  
• Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements. To ensure that working processes are aligned to the 
• approved quality management systems and all legal and commercial requirement.  
• Oversee operational activities during peak times when at or visiting branches and sites.
• Ensure that all branches or sites are using the financial tools provided to manage the branch or agency.
• Review and validate that forecasts for the region per branch or sites for the month and the year are accurate    and justifiable.
• Actively manage the P&L costs for the region per branch, timeously and accurately, duly validating explanations received from branches or site on variances.
• Accurately budget for the following financial year based on local knowledge and budgeting guidelines.

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Qualifications:

• Matric (Essential).
• Tertiary Qualification is advantageous.

Minimum Requirements:

• Minimum 3 years Key Account Management / sales experience
• Presentation skills
• Maintain and grow the existing client base in the logistics market for the allocated Region and meet monthly and annual retention targets that have been set.
• Support all aspects of the account relationship as a primary point of contact for customer.
• Ability to investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Maintain accurate records of customer interactions, transactions, and enquiries via CRM.
• Generate key performance monthly reports as needed to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Help identify all potential risks and develop mitigation plans.
• Identify and implement continuous Improvement initiatives.
• Maintain client base as per MAS requirement, grow revenue via extraction of additional opportunities within the client base. 
• Work closely with Operations to deliver high level of service to customers.
• Works with Finance as needed to collectively resolve any discrepancies and assist with invoice and payment resolution. 
• Proactively manage and monitor and present customer/’s KPI’s through data quality processes.
• Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process.
• Analysis of sales-related information and report weekly to the regional sales manager.
• Maintaining client data and updating regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Meet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets set.

Elective:

• Strong personal characteristics, energy, drive, focus, motivation, responsibility.
• Self-motivated and ability to use own initiative, with the ability to work without supervision.
• Well-developed time management skills - ability to work to deadlines and with timetables. 
• Multitasking is essential.
• Project management of initiatives where required.
• The ability to seek opportunities for synergy and integration.
• Business acumen – analyzing financial information, dealing with complexity, problem solving and using sound judgment.
• Identifying critical operational or other issues and recommending solutions
• Ability to continuously review / refine processes to achieve the optimal solution. 
• Strong administrative skills with high attention to detail
• Strong business development skills

Duties and Responsibilities:

• Maintain and grow the existing client base and acquire new clients in the distribution market for the allocated region and meet monthly and annual retention targets that have been set.
• Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
• Manage client relationships, both existing and new clients.
• Monthly billing and financial reporting shared with the various stakeholders.
• General administrative duties – daily.
• Represent the DSV brand.
• Analysis of sales related information and report weekly to Regional Sales Manager.
• Maintaining client data and update regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery. (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Ensure that the required monthly and accumulative targets are met.
• Implementation and communication of signed business is shared with all stakeholders.
• Management of debtor’s days of clients within the company’s requirements.
• Ensure regular Inter department communication.
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships.
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System.
• Carry out any other duties as may be requested by Management.
• Update and maintain the internal CRM System.
• Meet the expected client call ratio KPI as indicated by your manager.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

• Full accountability and supervision of the operation
• Planning and dispatching of loads, including allocating Drivers to relevant routes
• Vehicle and Load tracking
• Managing the PO processing as well as Driver debriefing
• Monitoring fuel and Driver overtime costs as well as ensuring vehicles are maintained and serviced
• Ensuring clients needs and expectations are consistently achieved performace metric targetsDelivering on client and internal requirements
• Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions
• Firm and consistent approach to ongoing performance measurement and management of team
• Resolution of all IR issues in conjunction with HR
• Coaching and mentoring of team to achieve client objectives

QUALIFICATIONS

• Completed Matric / Grade 12
• Logistics Warehouse Management or equivalent an added advantage

EDUCATION AND/OR EXPERIENCE

• AT least 3 years logistics experience, specifically focussed on Road Transportation and dealing with refrigerated cooling trucks
• Prior Team Leader or SUpervisory experience
• Experience in planning and allocation of loads as well as followups and tracking
• Experience in capturing POD's and debriefing of Drivers
• Experience in monitoring costs and overtime
• Experience in Driver and Vehicle management
• Excellent communication and relationship building skills
• Ability to work under pressure and multi tasking
• Knowledge and understanding of the Healthcare QMS
• Coaching and mentoring skills