Supervisor, Operations - East London at DSV

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Full accountability and supervision of the operation
• Planning and dispatching of loads, including allocating Drivers to relevant routes
• Vehicle and Load tracking
• Managing the PO processing as well as Driver debriefing
• Monitoring fuel and Driver overtime costs as well as ensuring vehicles are maintained and serviced
• Ensuring clients needs and expectations are consistently achieved performace metric targetsDelivering on client and internal requirements
• Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions
• Firm and consistent approach to ongoing performance measurement and management of team
• Resolution of all IR issues in conjunction with HR
• Coaching and mentoring of team to achieve client objectives

QUALIFICATIONS

• Completed Matric / Grade 12
• Logistics Warehouse Management or equivalent an added advantage

EDUCATION AND/OR EXPERIENCE

• AT least 3 years logistics experience, specifically focussed on Road Transportation and dealing with refrigerated cooling trucks
• Prior Team Leader or SUpervisory experience
• Experience in planning and allocation of loads as well as followups and tracking
• Experience in capturing POD's and debriefing of Drivers
• Experience in monitoring costs and overtime
• Experience in Driver and Vehicle management
• Excellent communication and relationship building skills
• Ability to work under pressure and multi tasking
• Knowledge and understanding of the Healthcare QMS
• Coaching and mentoring skills