Export Operations Supervisor at West Coast Personnel

R30 000 per month

• A well-established manufacturing business requires a hands-on Export Operations Supervisor to manage the daily activities of its export department and lead a team of approximately nine employees.
• The successful candidate will oversee the complete export process—from receiving and processing customer orders to coordinating production, documentation, freight and final shipment.
• This position suits an experienced Export Controller, Senior Export Coordinator or Export Team Leader ready to take ownership of a busy operational department.

Key Responsibilities:

• Supervise the export team, allocate work and monitor daily targets.
• Process export orders and maintain regular communication with international customers.
• Coordinate with production, stores and other departments to meet delivery deadlines.
• Arrange courier, airfreight and sea-freight shipments.
• Prepare and submit accurate export and shipping documentation.
• Obtain and negotiate freight rates with forwarders and shipping lines.
• Prepare invoices, credits, stock transfers and backflushing transactions.
• Monitor backorders and ensure orders are dispatched accurately and on time.
• Issue quotations, samples and order acknowledgements.
• Coordinate export packaging, pallets and related materials.
• Assist with stock control, stock takes and forecasting.
• Liaise with Quality Control regarding customer complaints and product-related issues.
• Maintain accurate customer pricing and product information on the system.
• Monitor departmental timesheets, attendance and leave.

Minimum Requirements:

• Solid experience in exports, shipping or international logistics.
• Sound understanding of the complete export process, from customer order to final shipment.
• Experience working with freight forwarders, couriers, airfreight and sea freight.
• Good knowledge of export and shipping documentation.
• Previous experience supervising or leading a small operational team.
• Strong international customer communication and administrative skills.
• Good numerical, organisational and problem-solving ability.
• Able to manage multiple orders, priorities and deadlines accurately.
• Comfortable working closely with production, stores, stock control and Quality Control.
• Willing to remain operationally involved and work in the detail.