Job Openings at ER24

MAIN PURPOSE OF JOB

• To manage a team of Call Centre Agents towards achieving a positive patient experience and quality service delivery.

KEY RESPONSIBILITY AREAS

• To oversee and manage daily call centre operations
• To ensure a positive a client experience
• To manage people in team

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Grade 12
• DESIRED EDUCATION: Certification in Contact Centre Management

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE:  2-years’ experience as a Call Centre Agent

DESIRED EXPERIENCE:

• 2-years’ experience as a Call Centre Agent
• 2–3 years’ CC team leader experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Demonstrate working knowledge and competence on the core contact systems
• Demonstrate working knowledge of the EMS environment
• Demonstrate knowledge and application of basic Emergency Care
• Demonstrate ability to coach and mentor team members
• Demonstrates understanding of the healthcare industry
• Demonstrates a good understanding of Funders of Healthcare
• Demonstrate sound competence in telephonic and email etiquette
• Demonstrate sound competence in Microsoft Excel, Word and Outlook
• Demonstrates a good understanding of contract and service level agreement (SLA) management
• Demonstrate sound knowledge of geographical locations
• Demonstrate knowledge and application of general Human Resource processes

Closing date: 03/04/2026  

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MAIN PURPOSE OF JOB

• To attend to emergency calls and provide basic medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Ensure operational readiness for emergency calls
• Administer patient care in line with scope of pratice
• Market and maintain a positive public image for ER24

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Basic Ambulance Assistant Certificate
• DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: 6 months – 1-year road BLS experience
• DESIRED EXPERIENCE: 2 years road BLS experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Application of best practice
• EMS environment
• Proficiency in the English language (written and verbal)
• Patient Report Forms

Closing date: 01/04/2026  

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MAIN PURPOSE OF JOB

• To attend to emergency calls and provide intermediate medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Ensure operational readiness for emergency calls
• Administer patient care in line with scope of practice
• Market and maintain a positive public image for ER24

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in Emergency Medical Care 
• DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE : 1 year EMS experience
• DESIRED EXPERIENCE : 1 year ILS experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Application of best practice
• Computer literate (Microsoft Office)
• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Patient Report Forms
• Proficiency in the English language (written and verbal)

Closing date: 30/03/2026  

go to method of application »

MAIN PURPOSE OF JOB

• To attend to emergency calls and provide basic medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Ensure operational readiness for emergency calls
• Administer patient care in line with scope of pratice
• Market and maintain a positive public image for ER24

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Basic Ambulance Assistant Certificate
• DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: 6 months – 1-year road BLS experience
• DESIRED EXPERIENCE: 2 years road BLS experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Application of best practice
• EMS environment
• Proficiency in the English language (written and verbal)
• Patient Report Forms

Closing date: 27/03/2026  

go to method of application »

MAIN PURPOSE OF JOB

• To attend to emergency calls and provide medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Oversee and ensure operational readiness for emergency calls
• Administer patient care in line with scope of practice
• Market and  maintain a positive public image for ER24
• Provide basic shift administration services

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Emergency Care Technician Qualification or Higher certificate in emergency medical care
• DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE : Newly qualified ECT/ Operational EMS experience
• DESIRED EXPERIENCE : 1 years EMS operational experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literate (Microsoft Office)
• EMS environment
• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Knowledge and application of best practice
• Patient Report Forms
• Proficiency in the English language (written and verbal)

Closing date: 27/03/2026  

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MAIN PURPOSE OF JOB

• The Emergency Care Assistant (ECA) will practice as clinical assistants within the emergency medical care and rescue environment thereby replacing the Basic Ambulance Assistant Course as the entry qualification into the emergency medical services.
• This position is an entry-level qualification and recognises the key competencies required of Emergency Care Assistants (ECAs) who will work under the guidance of Emergency Care Technicians, Emergency Care Practitioners and Medical Officers in a variety of contexts.
• Holders of this qualification will operate mainly in and around the ambulance, within wide ranging contexts, including rural, urban, military, coastal, corporate, mass gatherings, homes and workplaces. In general, the Emergency Care Assistant will provide a supportive service within the pre-hospital context.

KEY RESPONSIBILITY AREAS

• Ensure Operational Readiness for Emergency Calls
• Administer Patient Care in line with scope of practice
• Report near misses, slips, and adverse events
• Market and maintain a positive public image of ER24

REQUIRED EDUCATION

ESSENTIAL EDUCATION

• Higher Certificate in Emergency Medical Care

DESIRED EDUCATION

• American Heart Association Basic Life Support for Health Care Providers

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

• None

DESIRED EXPERIENCE

• 1-year operational experience as an Emergency Care Assistant

REQUIRED JOB SKILLS AND KNOWLEDGE

• Application of best practice
• EMS environment
• English language (verbal and written)
• Facilities, travel routes, and geographical area
• HPCSA guidelines and scope of practice
• Patient report forms

Closing date: 27/03/2026  

go to method of application »

MAIN PURPOSE OF JOB

• To attend to emergency calls and provide intermediate medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Ensure operational readiness for emergency calls
• Administer patient care in line with scope of practice
• Market and maintain a positive public image for ER24

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in Emergency Medical Care 
• DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE : 1 year EMS experience
• DESIRED EXPERIENCE : 1 year ILS experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Application of best practice
• Computer literate (Microsoft Office)
• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Patient Report Forms
• Proficiency in the English language (written and verbal)

Closing date: 27/03/2026  

go to method of application »

MAIN PURPOSE OF JOB

• To attend to emergency calls and provide intermediate medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Ensure operational readiness for emergency calls
• Administer patient care in line with scope of practice
• Market and maintain a positive public image for ER24

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in Emergency Medical Care 
• DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE : 1 year EMS experience
• DESIRED EXPERIENCE : 1 year ILS experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Application of best practice
• Computer literate (Microsoft Office)
• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Patient Report Forms
• Proficiency in the English language (written and verbal)

Closing date: 03/04/2026  

go to method of application »

MAIN PURPOSE OF JOB

• The Emergency Care Assistant (ECA) will practice as clinical assistants within the emergency medical care and rescue environment thereby replacing the Basic Ambulance Assistant Course as the entry qualification into the emergency medical services.
• This position is an entry-level qualification and recognises the key competencies required of Emergency Care Assistants (ECAs) who will work under the guidance of Emergency Care Technicians, Emergency Care Practitioners and Medical Officers in a variety of contexts.
• Holders of this qualification will operate mainly in and around the ambulance, within wide ranging contexts, including rural, urban, military, coastal, corporate, mass gatherings, homes and workplaces. In general, the Emergency Care Assistant will provide a supportive service within the pre-hospital context.

KEY RESPONSIBILITY AREAS

• Ensure Operational Readiness for Emergency Calls
• Administer Patient Care in line with scope of practice
• Report near misses, slips, and adverse events
• Market and maintain a positive public image of ER24

REQUIRED EDUCATION

ESSENTIAL EDUCATION

• Higher Certificate in Emergency Medical Care

DESIRED EDUCATION

• American Heart Association Basic Life Support for Health Care Providers

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

• None

DESIRED EXPERIENCE

• 1-year operational experience as an Emergency Care Assistant

REQUIRED JOB SKILLS AND KNOWLEDGE

• Application of best practice
• EMS environment
• English language (verbal and written)
• Facilities, travel routes, and geographical area
• HPCSA guidelines and scope of practice
• Patient report forms

Closing date: 29/03/2025  

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MAIN PURPOSE OF JOB

• To deliver excellent critical care within the CCRS environment based on sound clinical judgement, current evidence, and to display clinical leadership within ER24.

KEY RESPONSIBILITY AREAS

• Oversee and ensure operational readiness for CCRS calls 
• Administer patient care in line with scope of practice, and completion of approriate documentation
• Market and  maintain a positive public image for ER24 
• Provide clinical quality improvement services

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: ECP Qualification (Degree in Emergency Medical Care)
• DESIRED EDUCATION: ECP Qualification (Degree in Emergency Medical Care)
• Additional certifications in Critcal Care

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: 2 years ALS operational experience
• DESIRED EXPERIENCE: 3 years ALS operational experience
• 2 years Critical Care Retrieval experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Application of best practice
• Computer literate (Microsoft Office)
• Critical Care treatment
• EMS environment
• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Patient Report Forms
• Proficiency in the English language (written and verbal)

Closing date: 27/03/2026  

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MAIN PURPOSE OF JOB

• To generate new business that meet departmental targets by providing solutions to clients who are a potential purchases of services in the integrated healthcare supply chain.

KEY RESPONSIBILITY AREAS

• Pro-actively identify client opportunities and secure new business in support of departmental targets.
• Develop client proposals in line with client requirements to meet specific client needs.
• Present client proposal for approval and closing of deal to the benefit of all parties.
• Administrate client contracts between client and ER24 and ensure accurate documentation for referencing purposes are in place.

REQUIRED EDUCATION

• ESSENTIAL EDUCATION : Grade 12 or equivalent qualification
• DESIRED EDUCATION : Diploma in Business

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: 2-3 years in sales within a similar environment
• DESIRED EXPERIENCE: Grade 12 or equivalent qualification

REQUIRED JOB SKILLS AND KNOWLEDGE

• Sales Cycle (start to end negotiations)
• ER24 products and services
• Marketing channels (e.g. social media) and the ability to select most appropriate solution
• Maintain a customer focused mind-set that acknowledges the value of the customer
• Negotiate and close deals in line with client expectations and company service offering.
• Microsoft Excel (formulas), Word (formatting), PowerPoint
• Telephone etiquette skills and the ability to use skills to close deals

Closing date: 27/03/2026  

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MAIN PURPOSE OF JOB

• To attend to emergency calls and provide advanced medical care in line with scope of practice.

KEY RESPONSIBILITY AREAS

• Oversee and ensure operational readiness for emergency calls
• Administer patient care in line with scope of practice
• Market and maintain positive public image for ER24
• Provide basic shift  administration services

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: Critical Care Assistant (CCA) or National diploma in emergency medical or Diploma Emergency Medical Care.
• DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: Newly qualified ALS  with  operational EMS experience 
• DESIRED EXPERIENCE: 1 years ALS operational experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literate (Microsoft Office)
• EMS environment
• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Patient Report Forms
• Proficiency in the English language (written and verbal)
• Application of best practice

Closing date: 27/03/2026  

go to method of application »

MAIN PURPOSE OF JOB

• To deliver excellent critical care within the CCRS environment based on sound clinical judgement, current evidence, and to display clinical leadership within ER24.

KEY RESPONSIBILITY AREAS

• Oversee and ensure operational readiness for CCRS calls 
• Administer patient care in line with scope of practice, and completion of approriate documentation
• Market and  maintain a positive public image for ER24 
• Provide clinical quality improvement services

REQUIRED EDUCATION

• ESSENTIAL EDUCATION: ECP Qualification (Degree in Emergency Medical Care)
• DESIRED EDUCATION: ECP Qualification (Degree in Emergency Medical Care)
• Additional certifications in Critcal Care

REQUIRED EXPERIENCE

• ESSENTIAL MINIMUM EXPERIENCE: 2 years ALS operational experience
• DESIRED EXPERIENCE: 3 years ALS operational experience
• 2 years Critical Care Retrieval experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Application of best practice
• Computer literate (Microsoft Office)
• Critical Care treatment
• EMS environment
• Facilities, travel routes and demographical area
• HPCSA guidelines and scope of practice
• Patient Report Forms
• Proficiency in the English language (written and verbal)

Closing date: 30/03/2026