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  • Posted: Mar 27, 2026
    Deadline: Apr 3, 2026
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  • Who we are ER24 Emergency Medical Services is the premier private emergency medical care provider in South Africa that has been providing a range of quality emergency response and pre-hospital care services since 2000. We operate from 49 bases throughout South Africa to provide realhelprealfast. Backed by a strong footprint in all major metropolitan areas an...
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    Contact Centre Team Leader

    MAIN PURPOSE OF JOB

    • To manage a team of Call Centre Agents towards achieving a positive patient experience and quality service delivery.

    KEY RESPONSIBILITY AREAS

    • To oversee and manage daily call centre operations
    • To ensure a positive a client experience
    • To manage people in team

    REQUIRED EDUCATION

    • ESSENTIAL EDUCATION: Grade 12
    • DESIRED EDUCATION: Certification in Contact Centre Management

    REQUIRED EXPERIENCE

    • ESSENTIAL MINIMUM EXPERIENCE:  2-years’ experience as a Call Centre Agent

    DESIRED EXPERIENCE:

    • 2-years’ experience as a Call Centre Agent
    • 2–3 years’ CC team leader experience

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Demonstrate working knowledge and competence on the core contact systems
    • Demonstrate working knowledge of the EMS environment
    • Demonstrate knowledge and application of basic Emergency Care
    • Demonstrate ability to coach and mentor team members
    • Demonstrates understanding of the healthcare industry
    • Demonstrates a good understanding of Funders of Healthcare
    • Demonstrate sound competence in telephonic and email etiquette
    • Demonstrate sound competence in Microsoft Excel, Word and Outlook
    • Demonstrates a good understanding of contract and service level agreement (SLA) management
    • Demonstrate sound knowledge of geographical locations
    • Demonstrate knowledge and application of general Human Resource processes

    Closing date: 03/04/2026  

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    Operational Basic Ambulance Assistant- Pietermaritzburg

    MAIN PURPOSE OF JOB

    • To attend to emergency calls and provide basic medical care in line with scope of practice.

    KEY RESPONSIBILITY AREAS

    • Ensure operational readiness for emergency calls
    • Administer patient care in line with scope of pratice
    • Market and maintain a positive public image for ER24

    REQUIRED EDUCATION

    • ESSENTIAL EDUCATION: Basic Ambulance Assistant Certificate
    • DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.

    REQUIRED EXPERIENCE

    • ESSENTIAL MINIMUM EXPERIENCE: 6 months – 1-year road BLS experience
    • DESIRED EXPERIENCE: 2 years road BLS experience

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Facilities, travel routes and demographical area
    • HPCSA guidelines and scope of practice
    • Application of best practice
    • EMS environment
    • Proficiency in the English language (written and verbal)
    • Patient Report Forms

    Closing date: 01/04/2026  

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    Operational Ambulance Emergency Assistant- Hermanus

    MAIN PURPOSE OF JOB

    • To attend to emergency calls and provide intermediate medical care in line with scope of practice.

    KEY RESPONSIBILITY AREAS

    • Ensure operational readiness for emergency calls
    • Administer patient care in line with scope of practice
    • Market and maintain a positive public image for ER24

    REQUIRED EDUCATION

    • ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in Emergency Medical Care 
    • DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application

    REQUIRED EXPERIENCE

    • ESSENTIAL MINIMUM EXPERIENCE : 1 year EMS experience
    • DESIRED EXPERIENCE : 1 year ILS experience

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Application of best practice
    • Computer literate (Microsoft Office)
    • Facilities, travel routes and demographical area
    • HPCSA guidelines and scope of practice
    • Patient Report Forms
    • Proficiency in the English language (written and verbal)

    Closing date: 30/03/2026  

    go to method of application »

    Operational Basic Ambulance Assistant- CPT

    MAIN PURPOSE OF JOB

    • To attend to emergency calls and provide basic medical care in line with scope of practice.

    KEY RESPONSIBILITY AREAS

    • Ensure operational readiness for emergency calls
    • Administer patient care in line with scope of pratice
    • Market and maintain a positive public image for ER24

    REQUIRED EDUCATION

    • ESSENTIAL EDUCATION: Basic Ambulance Assistant Certificate
    • DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.

    REQUIRED EXPERIENCE

    • ESSENTIAL MINIMUM EXPERIENCE: 6 months – 1-year road BLS experience
    • DESIRED EXPERIENCE: 2 years road BLS experience

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Facilities, travel routes and demographical area
    • HPCSA guidelines and scope of practice
    • Application of best practice
    • EMS environment
    • Proficiency in the English language (written and verbal)
    • Patient Report Forms

    Closing date: 27/03/2026  

    go to method of application »

    Operational Emergency Care Technician

    MAIN PURPOSE OF JOB

    • To attend to emergency calls and provide medical care in line with scope of practice.

    KEY RESPONSIBILITY AREAS

    • Oversee and ensure operational readiness for emergency calls
    • Administer patient care in line with scope of practice
    • Market and  maintain a positive public image for ER24
    • Provide basic shift administration services

    REQUIRED EDUCATION

    • ESSENTIAL EDUCATION: Emergency Care Technician Qualification or Higher certificate in emergency medical care
    • DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.

    REQUIRED EXPERIENCE

    • ESSENTIAL MINIMUM EXPERIENCE : Newly qualified ECT/ Operational EMS experience
    • DESIRED EXPERIENCE : 1 years EMS operational experience

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Computer literate (Microsoft Office)
    • EMS environment
    • Facilities, travel routes and demographical area
    • HPCSA guidelines and scope of practice
    • Knowledge and application of best practice
    • Patient Report Forms
    • Proficiency in the English language (written and verbal)

    Closing date: 27/03/2026  

    go to method of application »

    Operational Emergency Care Assistant- Midstream

    MAIN PURPOSE OF JOB

    • The Emergency Care Assistant (ECA) will practice as clinical assistants within the emergency medical care and rescue environment thereby replacing the Basic Ambulance Assistant Course as the entry qualification into the emergency medical services.
    • This position is an entry-level qualification and recognises the key competencies required of Emergency Care Assistants (ECAs) who will work under the guidance of Emergency Care Technicians, Emergency Care Practitioners and Medical Officers in a variety of contexts.
    • Holders of this qualification will operate mainly in and around the ambulance, within wide ranging contexts, including rural, urban, military, coastal, corporate, mass gatherings, homes and workplaces. In general, the Emergency Care Assistant will provide a supportive service within the pre-hospital context.

    KEY RESPONSIBILITY AREAS

    • Ensure Operational Readiness for Emergency Calls
    • Administer Patient Care in line with scope of practice
    • Report near misses, slips, and adverse events
    • Market and maintain a positive public image of ER24

    REQUIRED EDUCATION

    ESSENTIAL EDUCATION

    • Higher Certificate in Emergency Medical Care

    DESIRED EDUCATION

    • American Heart Association Basic Life Support for Health Care Providers

    REQUIRED EXPERIENCE

    ESSENTIAL MINIMUM EXPERIENCE

    • None

    DESIRED EXPERIENCE

    • 1-year operational experience as an Emergency Care Assistant

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Application of best practice
    • EMS environment
    • English language (verbal and written)
    • Facilities, travel routes, and geographical area
    • HPCSA guidelines and scope of practice
    • Patient report forms

    Closing date: 27/03/2026  

    go to method of application »

    Operational Ambulance Emergency Assistant- Bethlehem

    MAIN PURPOSE OF JOB

    • To attend to emergency calls and provide intermediate medical care in line with scope of practice.

    KEY RESPONSIBILITY AREAS

    • Ensure operational readiness for emergency calls
    • Administer patient care in line with scope of practice
    • Market and maintain a positive public image for ER24

    REQUIRED EDUCATION

    • ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in Emergency Medical Care 
    • DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application

    REQUIRED EXPERIENCE

    • ESSENTIAL MINIMUM EXPERIENCE : 1 year EMS experience
    • DESIRED EXPERIENCE : 1 year ILS experience

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Application of best practice
    • Computer literate (Microsoft Office)
    • Facilities, travel routes and demographical area
    • HPCSA guidelines and scope of practice
    • Patient Report Forms
    • Proficiency in the English language (written and verbal)

    Closing date: 27/03/2026  

    go to method of application »

    Operational Ambulance Emergency Assistant- Rustenburg

    MAIN PURPOSE OF JOB

    • To attend to emergency calls and provide intermediate medical care in line with scope of practice.

    KEY RESPONSIBILITY AREAS

    • Ensure operational readiness for emergency calls
    • Administer patient care in line with scope of practice
    • Market and maintain a positive public image for ER24

    REQUIRED EDUCATION

    • ESSENTIAL EDUCATION: Ambulance Emergency Assistant Certificate or Higher certificate in Emergency Medical Care 
    • DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application

    REQUIRED EXPERIENCE

    • ESSENTIAL MINIMUM EXPERIENCE : 1 year EMS experience
    • DESIRED EXPERIENCE : 1 year ILS experience

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Application of best practice
    • Computer literate (Microsoft Office)
    • Facilities, travel routes and demographical area
    • HPCSA guidelines and scope of practice
    • Patient Report Forms
    • Proficiency in the English language (written and verbal)

    Closing date: 03/04/2026  

    go to method of application »

    Operational Emergency Care Assistant- Bloemfontein

    MAIN PURPOSE OF JOB

    • The Emergency Care Assistant (ECA) will practice as clinical assistants within the emergency medical care and rescue environment thereby replacing the Basic Ambulance Assistant Course as the entry qualification into the emergency medical services.
    • This position is an entry-level qualification and recognises the key competencies required of Emergency Care Assistants (ECAs) who will work under the guidance of Emergency Care Technicians, Emergency Care Practitioners and Medical Officers in a variety of contexts.
    • Holders of this qualification will operate mainly in and around the ambulance, within wide ranging contexts, including rural, urban, military, coastal, corporate, mass gatherings, homes and workplaces. In general, the Emergency Care Assistant will provide a supportive service within the pre-hospital context.

    KEY RESPONSIBILITY AREAS

    • Ensure Operational Readiness for Emergency Calls
    • Administer Patient Care in line with scope of practice
    • Report near misses, slips, and adverse events
    • Market and maintain a positive public image of ER24

    REQUIRED EDUCATION

    ESSENTIAL EDUCATION

    • Higher Certificate in Emergency Medical Care

    DESIRED EDUCATION

    • American Heart Association Basic Life Support for Health Care Providers

    REQUIRED EXPERIENCE

    ESSENTIAL MINIMUM EXPERIENCE

    • None

    DESIRED EXPERIENCE

    • 1-year operational experience as an Emergency Care Assistant

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Application of best practice
    • EMS environment
    • English language (verbal and written)
    • Facilities, travel routes, and geographical area
    • HPCSA guidelines and scope of practice
    • Patient report forms

    Closing date: 29/03/2025  

    go to method of application »

    Critical Care Emergency Care Practitioner- JHB

    MAIN PURPOSE OF JOB

    • To deliver excellent critical care within the CCRS environment based on sound clinical judgement, current evidence, and to display clinical leadership within ER24.

    KEY RESPONSIBILITY AREAS

    • Oversee and ensure operational readiness for CCRS calls 
    • Administer patient care in line with scope of practice, and completion of approriate documentation
    • Market and  maintain a positive public image for ER24 
    • Provide clinical quality improvement services

    REQUIRED EDUCATION

    • ESSENTIAL EDUCATION: ECP Qualification (Degree in Emergency Medical Care)
    • DESIRED EDUCATION: ECP Qualification (Degree in Emergency Medical Care)
    • Additional certifications in Critcal Care

    REQUIRED EXPERIENCE

    • ESSENTIAL MINIMUM EXPERIENCE: 2 years ALS operational experience
    • DESIRED EXPERIENCE: 3 years ALS operational experience
    • 2 years Critical Care Retrieval experience

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Application of best practice
    • Computer literate (Microsoft Office)
    • Critical Care treatment
    • EMS environment
    • Facilities, travel routes and demographical area
    • HPCSA guidelines and scope of practice
    • Patient Report Forms
    • Proficiency in the English language (written and verbal)

    Closing date: 27/03/2026  

    go to method of application »

    Consultant: Corporate Sales

    MAIN PURPOSE OF JOB

    • To generate new business that meet departmental targets by providing solutions to clients who are a potential purchases of services in the integrated healthcare supply chain.

    KEY RESPONSIBILITY AREAS

    • Pro-actively identify client opportunities and secure new business in support of departmental targets.
    • Develop client proposals in line with client requirements to meet specific client needs.
    • Present client proposal for approval and closing of deal to the benefit of all parties.
    • Administrate client contracts between client and ER24 and ensure accurate documentation for referencing purposes are in place.

    REQUIRED EDUCATION

    • ESSENTIAL EDUCATION : Grade 12 or equivalent qualification
    • DESIRED EDUCATION : Diploma in Business

    REQUIRED EXPERIENCE

    • ESSENTIAL MINIMUM EXPERIENCE: 2-3 years in sales within a similar environment
    • DESIRED EXPERIENCE: Grade 12 or equivalent qualification

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Sales Cycle (start to end negotiations)
    • ER24 products and services
    • Marketing channels (e.g. social media) and the ability to select most appropriate solution
    • Maintain a customer focused mind-set that acknowledges the value of the customer
    • Negotiate and close deals in line with client expectations and company service offering.
    • Microsoft Excel (formulas), Word (formatting), PowerPoint
    • Telephone etiquette skills and the ability to use skills to close deals

    Closing date: 27/03/2026  

    go to method of application »

    Operational Paramedic

    MAIN PURPOSE OF JOB

    • To attend to emergency calls and provide advanced medical care in line with scope of practice.

    KEY RESPONSIBILITY AREAS

    • Oversee and ensure operational readiness for emergency calls
    • Administer patient care in line with scope of practice
    • Market and maintain positive public image for ER24
    • Provide basic shift  administration services

    REQUIRED EDUCATION

    • ESSENTIAL EDUCATION: Critical Care Assistant (CCA) or National diploma in emergency medical or Diploma Emergency Medical Care.
    • DESIRED EDUCATION: Successful completion of training related to Clinical Practice Guidelines published by the Health Professions Council of South Africa will be advantageous. If not compliant with the clinical practice guidelines at the time of application you will be required to complete this training during your probation period if successful in your application.

    REQUIRED EXPERIENCE

    • ESSENTIAL MINIMUM EXPERIENCE: Newly qualified ALS  with  operational EMS experience 
    • DESIRED EXPERIENCE: 1 years ALS operational experience

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Computer literate (Microsoft Office)
    • EMS environment
    • Facilities, travel routes and demographical area
    • HPCSA guidelines and scope of practice
    • Patient Report Forms
    • Proficiency in the English language (written and verbal)
    • Application of best practice

    Closing date: 27/03/2026  

    go to method of application »

    Critical Care Emergency Care Practitioner- CPT

    MAIN PURPOSE OF JOB

    • To deliver excellent critical care within the CCRS environment based on sound clinical judgement, current evidence, and to display clinical leadership within ER24.

    KEY RESPONSIBILITY AREAS

    • Oversee and ensure operational readiness for CCRS calls 
    • Administer patient care in line with scope of practice, and completion of approriate documentation
    • Market and  maintain a positive public image for ER24 
    • Provide clinical quality improvement services

    REQUIRED EDUCATION

    • ESSENTIAL EDUCATION: ECP Qualification (Degree in Emergency Medical Care)
    • DESIRED EDUCATION: ECP Qualification (Degree in Emergency Medical Care)
    • Additional certifications in Critcal Care

    REQUIRED EXPERIENCE

    • ESSENTIAL MINIMUM EXPERIENCE: 2 years ALS operational experience
    • DESIRED EXPERIENCE: 3 years ALS operational experience
    • 2 years Critical Care Retrieval experience

    REQUIRED JOB SKILLS AND KNOWLEDGE

    • Application of best practice
    • Computer literate (Microsoft Office)
    • Critical Care treatment
    • EMS environment
    • Facilities, travel routes and demographical area
    • HPCSA guidelines and scope of practice
    • Patient Report Forms
    • Proficiency in the English language (written and verbal)

    Closing date: 30/03/2026  

    Method of Application

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