Job Openings at Hilton

What will I be doing?

As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Analysis local market trends and competitor activity to identify business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Answer customer queries in a prompt and professional manner
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Sales team

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field

go to method of application »

What will I be doing?

• As a Security Manager, you are responsible for directing and coordinating the activities of security personnel, coordinating with government and law enforcement agencies, and organising patrolling of the property to deliver a safe Guest and Member experience.
• A Security Manager will also be required to liaise with the Engineering, Health and Safety Manager on important matters and ensure that hotel is in compliance with all local safety regulations and emergency procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Maintain good communication and work relationships in all areas of the hotel
• Manage security operations connected with evacuation of the building and similar events
• Secure premises and enforce efficient property surveillance and patrolling
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
• Take responsibility of all security issues including Fire & Safety, responding to and attending as necessary any incident involving security or safety of premises, guests or colleagues and initiate appropriate actions
• Execute and other duties as assigned by the Engineering, Health & Safety Manager and Chief Host
• Assist in providing a positive work environment to engineering, health & safety team members that allows everyone to thrive and fulfil their potential
• Ensure that all Security Team Members understand the purpose of their role and are equipped with the training and tools required to perform their duties at their best
• Supervise and support Security Team Members in delivering brand-specific customer service and protecting guests, team members, building and other hotel assets 24/7.
• Ensure that the emergency services are informed immediately in the event of a major incident, that relevant Hotel Leadership (GM; Engineering, Health & Safety Mgr) are contacted immediately, and other appropriate action is taken in line with assignment instructions (including creating an alert in Fusion)
• Respond to guest feedback and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
• Develop and implement emergency programmes in the hotel and act fast to resolve security issues that occur inside and outside, writing incident reports for the Chief Host and Engineering, Health & Safety Manager
• Be willing to roll up your sleeves and help in other departments during busy periods and as required. At the start of your shift, check with the Guest Operations Manager where help is needed most and spend at least 30 minutes per day assisting colleagues in Guest Operations e.g. F&B service, stewarding, housekeeping, front office.
• Plan and train new and existing team members on security processes, products and systems as per guidance of the Engineering, Health & Safety Manager, aiming to increase awareness for potential security risks and how to respond to security threats in the hotel
• Be a positive and very active contributor in meetings (e.g. Huddles) with the Engineering, Health & Safety team to help achieve / maintain a high level of trust & engagement
• Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
• On-board and train new security team members
• In regular (e.g., monthly) departmental leadership meetings, update Engineering, Health & Safety Manager on the performance security team members and suggest development opportunities for them in the coming months
• Be a role model for others concerning brand-specific behaviours and protection of assets on the premises of the hotel

What are we looking for?

A Security Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Organised and systematic approach to problem solving
• Security industry experience in managerial capacity
• Ability to listen and respond to demanding guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Good grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in same or similar role
• First Aid
• Fire fighting qualification
• IT proficiency
• Fire combat training

go to method of application »

What will I be doing?

• As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Assist in the maintenance, appearance and functionality of equipment

What are we looking for?

Bell Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and communication skills
• Ability to work flexible hours
• Ability to work under pressure
• Ability to work on own and as part of a team
• Commitment to respond to Guest requests and deliver high levels of service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience as a Bell person
• Previous experience working within a hotel

go to method of application »

What will I be doing?

• The Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Coordinates projects and activities and projects, as assigned. Provides clerical and office support and assistance to department management
• Maintain communication with departments involved in the assigned project/activity
• Route incoming mail, faxes, and packages
• Answer telephone and assist internal and external guests with requests
• Writes correspondence on behalf of the department
• Makes copies, send/distributes outgoing mail
• Uses email system to deliver and accept emails
• Greet internal and external customers when entering the department
• Assist with a variety of requests
• Maintains detailed filing system for department
• Maintain office supplies for department
• Report all unsafe conditions immediately
• Attend all mandatory meetings
• Follow and know emergency procedures as needed
• Keep work area clean and organized
• Maintain a good working relationship with other department, employees, and guess

What are we looking for?

• A Human Resources Coordinator serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous experience in or equivalent role
• Positive attitude
• Excellent communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams
• Experience with MS Office applications and Outlook

go to method of application »

What will I be doing?

• The General Cashier supervises and accounts for all cash activities of the Hotel, safeguards cash assets, and prepares all financial reports related to cash transactions.
• This role assists in any other way deemed necessary for the efficient overall operation of the Finance Department in full compliance with the policy, regulatory and contractual framework.
• The role will business partner with all hotel finance team members and all hotel departments. The role will participate in all relevant Finance training and development programs. In case of a joint job role any responsibility relevant joint job descriptions will apply in accordance with Hilton’s job segregation policies.

What are we looking for?

• Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections
• Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate
• Ability to proactively identify and prevent potential problems
• Ability to help develop problem solving skills among direct reports and other team members as appropriate
• Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities
• Detail oriented and organized
• Ability to develop presentations and effectively present to all levels of company, hotels & owners.
• Strong communication and negotiation skills (all levels of management and external customers)
• Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required

Additional Preferences:

• University degree in Accounting or Finance