Job Openings at Hungry Lion

ROLE OVERVIEW

As a Help Desk/Service Desk Team Leader, you will oversee the daily operations of our IT Help Desk & First Line support team, ensuring exceptional service, efficient workflow, and achieving performance targets.

DUTIES/ RESPONSIBILITIES

• Team Leadership and Management
• Develop and optimise IT Helpdesk processes and workflows for improved efficiency.
• Address escalated store concerns and ensure resolutions that meet or exceed expectations.
• Monitor help desk performance metrics and analyse data to identify trends and areas for improvement.
• Ensure ongoing training to keep the team updated on product knowledge and best practices.
• Ensure compliance with organisational policies, procedures, and industry regulations.
• Evaluate and recommend technology solutions to enhance call centre operations.

REQUIREMENTS

• 2 years of Team Leader experience in a Help Desk centre or customer service environment.
• Preferred: Retail / QSR knowledge.
• Proficient in relevant computer / point of sale applications.
• Knowledge of customer service principles and practices.
• Knowledge of IT helpdesk / Service desk telephony and technology.

COMPETENCIES

• Resilience and stress tolerance.
• Administration and clerical competence.
• Excellent written and verbal communication skills.
• Client centricity.
• Adaptability.
• Drive and commitment.
• Problem-solving. 
• Emotional intelligence.
• Self-management.
• Attention to detail.

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THE OPPORTUNITY

We have an opportunity for a Quick-Service Restaurant (QSR) Junior Manager to join our team.

The purpose of this role is to ensure that all daily duties are completed according to the Hungry Lion standard and to assist in ensuring that our food and health standards are enforced by assisting with the: 

• drawing up the daily cleaning schedules.
• daily cleaning of all equipment and the branch itself.
• daily preparation of food: filtration, preventative maintenance, temperature controls, code dating, food safety standards (be the custodian for food safety within a branch). 
• packing of ordered food.
• effective cash handling procedures by ensuring that the correct amount is banked according to the amount specified by the cashiers.
• voids on the tills and investigate any irregularities.
• stock control by ensuring that the ordered stock is correct and in the correct quantities according to the invoices, goods received vouchers and/or delivery notes. 
• daily and weekly stock takes by completing the required administration documents.

REQUIREMENTS

• Grade 12.
• A tertiary qualification is desirable.
• Minimum 2 years experience in a supervisory capacity in a Quick-Service Restaurant (QSR).

COMPETENCIES

• Effective communication.
• Planning and Organising.
• Assertiveness.
• Teamwork.
• Interpersonal Skills.
• Integrity.
• Quality Orientation.
• Client Centricity.
• Drive and Commitment.