Job Openings at Joburg City Theatres

MINIMUM REQUIREMENTS

• Grade 12
• Diploma or Degree (NQF 7) in Hospitality Management, Food and Beverage Management, Hotel Management, Business Management or related field.
• Minimum 5 to 7 years’ relevant managerial experience in food and beverage / hospitality management preferably within a theatre, hotel, restaurant, entertainment, conference or large-scale events environment.
• At least 2 years’ experience in a senior management position in the hospitality industry
• Proven experience in budgeting, revenue generation, cost control and stock management.
• Knowledge of food safety and hygiene requirements.
• Knowledge of relevant hospitality legislation and regulatory requirements.
• Computer literacy including proficiency in Microsoft Office and hospitality systems.
• Valid driver’s license will be an advantage.
• Knowledge of South African labour legislation and health and safety regulations.

PRIMARY FUNCTION

• To manage and oversee the organization’s food and beverage operations, hospitality services and related commercial activities, ensuring efficient service delivery, financial sustainability, regulatory compliance and exceptional customer service delivery to patrons, artists, guests, and stakeholders across theatre venues and events.
• The role oversees all internal and external catering, theatre bar services, hospitality functions venues, and concession operations, while maximizing revenue, maintaining quality standards, ensuring regulatory compliance, and enhancing the overall hospitality experience.
• The role contributes to Joburg Theatre's reputation as a premier arts and entertainment venue by delivering high-quality hospitality services that support performances, events, conferences, and special productions.

KEY PERFORMANCE AREAS:

• Manage the day-to-day food and beverage operations across designated theatre venues and hospitality areas, both internal and external events.
• Ensure efficient and professional delivery of food and beverage services before, during and after performances and events.
• Develop operational standards, procedures and service protocols.
• Coordinate food and beverage requirements for productions, events, conferences and special functions.
• Ensure adequate staffing, equipment, stock and resources are available for scheduled activities.
• Ensure consistent and high-quality service across all hospitality outlets.
• Manage and resolve valid complaints from stakeholders
• Evaluate sub-ordinates by means of observation, verbal communication evaluations
• Address deviations with staff from set standards
• Enforce discipline by addressing unacceptable behavior
• Ensure skills audit for staff and assessment of staff training needs are done, as well as that individual learning plans ILP’s are submitted
• Complete performance assessment within directorate
• Manage staff grievance/counselling and disciplinary matter
• Manage weekly financial targets for all departments
• Conduct a regular check on the POS operating system on the menu prices and ensure that all price increases are conducted timeously against any price increases incurred
• Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costing and cash checks
• Provide weekly turnover vs payroll report to senior management
• Compile a yearly marketing plan for each department in conjunction with the manager and implementation of this plan in all areas with relevant manager
• Liaise directly with all suppliers to ensure that promotions are efficiently supported throughout their term
• Supervise the banqueting department in terms of increasing sales figures
• Compile a competitive analysis every six months and gather information on all food and beverage aspects
• Conduct regular operation equipment stock takes to ensure breakages are recorded and kept to a minimum
• Conduct full assets stock take of all equipment within the department
• Supervise all areas to maintain the correct par levels for all stock items eliminating stock shortages and stock waste
• Maintain all prices on the POS system and adjustments in accordance with the price increases.

Leading Competencies:

• Ability to relate and work with people;
• Ability to work in teams and individually;
• Ability to think strategically and make decisions.
• Ability to think creatively and synoptically.
• Decision making skills.
• Must be able to work extended hours
• Leadership, results driven, and financial management

Core Competencies

• Customer Service Excellence
• Leadership and people management
• Food and Beverage Operations Management
• Communication and Negotiation Skills
• Planning and Organising
• Health, Safety and Regulatory Compliance
• Problem Solving and Decision Making

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MINIMUM REQUIREMENTS

• BCom Degree Accounting (NQF Level 7).
• 7 years’ experience, of which 3 years in middle management, in the following areas:
• Preparing and/or analysing annual financial statements in accordance with GRAP Standards, including compiling audit files (e.g. in line with National Treasury Circular 50)
• Monitoring and/or assessing asset and inventory management policies and procedures in line with GRAP Standards and National Treasury Asset Management Guidelines.
• Respond to and resolve audit queries within prescribed turnaround times, with a track record of supporting clean/unqualified audit outcomes.

PRIMARY FUNCTION

• To oversee end-to-end financial operations, including financial planning and analysis, budgeting, cash flow management, and balance sheet reconciliations. The role safeguards the organisation's financial health and sustainability by ensuring effective financial management, monitoring profitability, controlling expenses, and providing accurate, timely financial information for decision-making.
• The incumbent will ensure compliance with applicable accounting standards, financial reporting requirements, the Municipal Finance Management Act (MFMA), and other relevant legislation. The role also involves supervising key finance functions, maintaining sound financial controls, and supporting the organisation's long-term financial viability.

KEY RESPONSIBILITIES:

• Manage and ensure that Joburg City Theatres complies with the Municipal Finance Management Act 56 of 2003, GRAP standards on assets and National Treasury Asset Management Guidelines
• Manage and ensure that Joburg City Theatre Maintains accurate accounting records and that transactions are properly accounted for
• Ensure that all administrative matters are dealt with by conducting performance evaluations of subordinates and ensuring continuous development and improvement.
• Manage department in respect of but not limited to Human Resources Performance Management disciplines budget and expenditure, internal controls and processes and continuous improvement
• Optimize Individual and team performance
• Implement identified risk mitigation measures and compliance thereof as identified by internal and external auditors
• Manage expectations of internal and external stakeholders
• Design overarching policies that govern the department
• Lead the department and oversee its functions, resources and outputs.
• Contribute towards the improvement of operational systems, processes and policies

Leading Competencies

• Working knowledge of the MFMA and GRAP accounting standards as applied within a municipal entity environment
• Working knowledge of Supply Chain Management processes and the Preferential Procurement Policy Framework Act (PPPFA), including experience serving on a Bid Evaluation Committee
• Proficient in Pastel Evolution, Caseware and MS Excel, with strong hands-on reconciliation skills
• Be able to communicate effectively at a high level, verbally and in writing
• Supervising staff, including performance evaluation, coaching and development of finance department subordinates (e.g. accountants, bookkeepers, cash/asset controllers)
• Articulate, assertive, analytical and logical.
• Be available to work overtime as and when required.
• Be able to work independently.
• Excellent report writing skills
• Work under pressure
• Registered member in good standing with a recognised professional accounting body (CIMA, ACCA, SAICA, or SAIPA)

Core Competencies

• Maintaining and reconciling the General Ledger, including investment and fixed asset registers, stock/inventory reconciliations, creditors' ageing analysis, VAT, and suspense accounts
• Fixed asset management - asset verification, month-end depreciation processing, disposals, and finance lease administration.
• Exposure to combined assurance/King IV principles, including preparing assurance frameworks, policies or plans and reporting to an Audit and Risk Committee or Board

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MINIMUM REQUIREMENTS

• Grade 12 (NQF Level 4).
• Diploma or Bachelor’s Degree in Business Management, Marketing, Public Management, Hospitality Management, Customer Service Management, Communications or related discipline (NQF Level 7).
• Minimum of 5 years' relevant experience in customer service, customer experience, hospitality, front-of-house, events or a related service environment, of which at least 3 years must have been at a management or supervisory level.
• Proven experience in managing customer service operations within a high-volume, public-facing environment.
• Experience in developing and implementing customer service standards, procedures and service improvement initiatives.
• Proven experience in managing and developing customer-facing teams
• Knowledge and understanding of customer experience principles, service delivery standards and complaint management.
• Knowledge of the theatre, entertainment, hospitality, arts and culture environment will be an added advantage.
• Experience in a theatre, performing arts, entertainment, hospitality or events environment will be an advantage.

PRIMARY FUNCTION

• Responsible for ensuring an exceptional end-to-end experience for patrons, visitors, clients and other stakeholders. The incumbent will drive customer-service excellence, manage escalated complaints, establish service standards, lead the Customer Services team and implement initiatives aimed at improving customer satisfaction and the overall patron experience.
• This is a key customer-facing management position that requires an individual who can provide strong leadership while operating effectively in a fast-paced performing-arts and entertainment environment.

KEY PERFORMANCE AREAS:

• Develop and implement a customer experience strategy for Roodepoort Theatre.
• Establish and monitor customer-service standards across the Theatre.
• Manage customer enquiries, complaints, compliments and escalated service issues.
• Act as the escalation point for complex customer matters.
• Monitor the end-to-end patron journey and identify areas for improvement.
• Work closely with Front of House, Box Office, Marketing, Hospitality, Technical, Security and other departments to ensure seamless customer service.
• Ensure professional service to patrons, VIPs, clients and special guests.
• Monitor customer satisfaction and analyse customer feedback.
• Develop and monitor customer-service KPIs.
• Prepare customer-service reports for management.
• Lead, coach and develop the Customer Services team.
• Drive continuous improvement and service excellence initiatives.
• Develop and review customer-service policies, procedures and SOPs.
• Manage customer-service projects and improvement programmes.
• Ensure appropriate arrangements for persons with disabilities and other customers requiring special assistance.
• Support the successful delivery of major productions, events and performances from a customer-experience perspective.
• Maintain effective relationships with internal and external stakeholders.
• Ensure that each performance is fully staffed with casual foyer employees; ensure that they are allocated where needed, that all staff members are presentable, on time at their positions and friendly at all times.
• Administer all time sheets of staff members for submission to the General Manager timeously.
• Ensure that FOH reports are completed and submitted to the General Manager;
• Ensure that the Theatre’s facilities and the building are well maintained, prepared and available as required.
• Maintain high standards of cleanliness and tidiness throughout all front of House Areas
• Coordinate the emergency evacuation procedure in the event of an emergency prior to, during or after a performance.

LEADING COMPETENCIES

• Customer Centricity
• Customer Experience Management
• Stakeholder Engagement
• Complaint and Conflict Management
• Excellent verbal and written communication
• Negotiation and influencing
• Problem solving
• Report writing
• Teamwork
• Ability to work under pressure

CORE COMPETENCIES

• Strategic Customer Focus
• People Leadership
• Stakeholder Leadership
• Decision-Making
• Problem Solving
• Performance Management
• Innovation
• Conflict Management.

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Minimum Requirements 

• Grade 12 / Matric. 
• Recognised Electrical Trade Test Certificate (Red Seal/Heavy Current). 
• National Diploma in Electrical/Electrotechnical Engineering or equivalent electrical qualification. 
• Wireman’s License will be an advantage. 
• Minimum 3 years’ post-qualification experience in electrical maintenance. 
• Experience in commercial buildings, theatres, entertainment venues, hospitality, public facilities or other complex building environments will be highly advantageous. 
• Experience working with electrical distribution systems, generators, lighting systems and building services. 
• Basic computer literacy 

Primary Function 

• To provide specialised electrical maintenance and technical support across the theatre buildings, venues and associated facilities. Responsible for ensuring the safe, reliable and continuous operation of electrical infrastructure and building services, with particular emphasis on maintaining electrical systems that support theatre productions, performances, rehearsals, events, offices and public areas. 

Key Performance Areas: 

• Conduct planned, preventative and corrective maintenance on electrical installations and building electrical infrastructure. 
• Inspect, maintain, test and repair electrical distribution boards, switchgear, cabling, lighting systems, power outlets and associated equipment. 
• Diagnose electrical faults and implement appropriate corrective measures. 
• Maintain electrical systems serving auditoriums, stages, backstage areas, workshops, offices, public spaces, foyers and other theatre facilities 
• Perform Statutory and Ad hoc inspection of all electrical equipment and power generator systems and institute necessary action in the event of shortcomings 
• Ensure reliable service of the stage technical requirements, inclusive of high voltage electrical fault detection and fault repair 
• Maintain and ensure electrical services, inclusive of fault detection and fault repair in respect of air-conditioning and electricity 
• Diagnose equipment malfunctions and repair and adjust using the necessary test equipment, instruments and other tools of trade 
• Participate in standby, after-hours, weekend and public holiday call-outs, as required by theatre operational demands. 
• Maintain all motors, transformers and electrical controllers attached to large power systems 
• Ensure compliance with all relevant legislation and SHEQ requirements 
• Ensure that the services delivered to the building in respect of electricity and air-supply are according to NOSA standards and maintained according to those standards 
• Ensure monthly documentation of maintaining and cleaning of filters, electrical distribution boards and fan belts of Air Handling Unit 4 
• Ensure monthly documentation for the maintaining, cleaning of the LT Room, standby generator, control panel of the standby generator, checking and filling the diesel fuel to acceptable levels 
• Ensure the documentation of Weekly Maintenance Records 
• Ensure that all the electrical systems on all machinery are maintained and comply with the Machinery’s Act and SANS 10142 
• Use necessary computer software to fault find stage machinery control problems 

Leading Competencies 

• Technical Leadership – Provides technical direction and guidance on electrical maintenance, repairs, installations and building-related electrical systems. 
• Planning and Organising – Plans, prioritises and coordinates electrical maintenance activities, inspections, repairs and projects to ensure operational continuity. 
• Problem Solving and Decision-Making – Identifies electrical faults and technical problems, assesses risks and implements appropriate and practical solutions. 
• Safety and Risk Management – Demonstrates strong commitment to electrical safety, occupational health and safety requirements, compliance standards and risk prevention. 
• Accountability and Results Orientation – Takes ownership of assigned responsibilities and ensures that electrical systems, equipment and facilities are maintained efficiently, safely and within required standards. 

Core Competencies 

• Technical proficiency 
• Electrical fault finding 
• Problem solving 
• Safety consciousness 
• Communication Skills 
• Attention to detail 
• Planning and organising 
• Ability to work under pressure 
• Emergency response 

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MINIMUM REQUIREMENTS

• Grade 12 / Matric.
• Diploma (NQF6) or Bachelor’s Degree; BEng, BSc Engineering or equivalent recognised engineering qualification in Mechanical Engineering, Electrical/Electrotechnical Engineering or another relevant engineering discipline aligned to the management and supervision of machinery and engineering plant (NQF 6).
• Recognised Electrical Trade Test Certificate (Red Seal/Heavy Current)
• Wireman’s License will be an advantage.
• Government Certificate of Competency (GCC) / applicable Certificate of Competency, where required by the applicable statutory framework for the GMR 2.2 appointment.
• ECSA professional registration, where applicable, will be an advantage
• Minimum 5 years’ relevant post-qualification experience in engineering, facilities, building services, plant or infrastructure management, of which at least 3 years must have been at a management or supervisory level.
• Demonstrable experience in the operation, maintenance and supervision of large-scale machinery and engineering systems.
• Experience in managing statutory OHS and machinery compliance

PRIMARY FUNCTION

• To provide strategic and operational leadership in the management of the organisation’s buildings, facilities, engineering infrastructure, machinery, plant, utilities and critical technical services, ensuring that all facilities remain safe, compliant, reliable, fit for purpose and continuously available to support theatre operations.
• The incumbent will have overall responsibility for the effective management and supervision of machinery and engineering systems and will be formally designated as the organisation’s GMR 2 Competent Person, subject to meeting and maintaining all applicable statutory competency requirements.
• The position is critical to ensuring occupational health and safety, statutory compliance, business continuity, infrastructure reliability and uninterrupted theatre operations, including performances, events and public activities.

KEY PERFORMANCE AREAS:

• Assume formal responsibility as the organisation’s designated GMR 2 Competent Person, in accordance with applicable legislation.
• Ensure the safe supervision, operation, maintenance and management of machinery and engineering plants.
• Ensure compliance with the Occupational Health and Safety Act, General Machinery Regulations and other applicable statutory requirements.
• Maintain appropriate statutory records, registers, inspections, certificates and reports.
• Monitor machinery-related risks and ensure that appropriate corrective and preventative measures are implemented.
• Ensure that statutory inspections, testing, maintenance and certification are conducted within prescribed periods.
• Provide strategic and operational management of all buildings, facilities and associated infrastructure.
• Ensure that buildings, public areas, backstage areas, workshops, offices and technical facilities are maintained to appropriate operational and safety standards.
• Monitor the condition, performance and lifecycle requirements of critical infrastructure and equipment.
• Identify infrastructure risks and develop appropriate mitigation and replacement strategies.
• Provide technical advice to management on machinery, plant, infrastructure and engineering risks.
• Oversee the management and maintenance of critical mechanical and electrical plant and machinery.
• Oversee the operation, maintenance and testing of generators and associated infrastructure.
• Ensure that critical plant and machinery are appropriately maintained and available for theatre operations.
• Investigate machinery failures and implement corrective action to minimise operational disruption.
• Ensure appropriate emergency response and contingency arrangements for infrastructure failures.
• Responsible for preventative maintenance and the general appearance and maintenance of the building and its surroundings
• Ensure that the services delivered to the building in respect of water, electricity and air supply are according to NOSA standards and maintained according to those Standards
• Oversee maintenance and repairs of electric motors, electrical installations and equipment, stage machinery control circuits, emergency generators, A.E.G. P.L.C, AC and DC Drivers, AC and DC Motors, Submersible pumps – 3ph Substation switchgear, 110V Emergency lighting, 380V Standby Generator and Knowledge of Air-conditioning control panels.
• Provide technical oversight of building, facilities and engineering projects.
• Manage or oversee contractors, consultants and service providers.
• Ensure that projects are delivered within approved scope, budget, quality and time requirements.
• Review technical specifications and provide professional input into infrastructure projects.
• Ensure that completed projects comply with applicable statutory and operational requirements

Leading Competencies:

• Ability to relate and work with people;
• Ability to work in teams and individually;
• An understanding of approaches, processes and techniques associated with participatory and collaborative forms of planning
• Ability to think creatively and synoptically.
• Decision making skills.
• Must be able to work extended hours
• Leadership, results driven, and financial management

Core Competencies

• GMR 2 & Statutory Machinery Compliance
• Engineering & Technical Expertise
• Facilities & Infrastructure Management
• Occupational Health, Safety & Risk Management
• Preventative & Planned Maintenance
• Technical Problem-Solving & Decision-Making
• Business Continuity & Emergency Response
• Project, Asset & Lifecycle Management
• Contractor, Financial & Resource Management
• Strategic Leadership, Stakeholder Management & Communication