Job Openings at Mango5

What You'll Do:

• Execute Sales: Close sales by understanding and promoting our travel products and their benefits.
• Customer Engagement: Initiate calls to potential and existing customers, use scripts to inform them about travel features, and build rapport.
• Professional Communication: Address customer queries, capture information accurately, and handle interactions professionally.
• Performance Maximization: Monitor sales performance, seek feedback, and keep up with industry developments.
• KPI Achievement: Meet sales and quality KPIs, and continuously improve based on performance data.

Requirements:

• Qualifications: Matric Certificate; additional qualifications advantageous; travel industry experience a plus.
• Experience: 1 year in outbound telesales, proven sales track record, familiarity with computer programs and telephone systems.
• Skills and Behaviors: Fluency in English, additional languages a plus, strong communication, ability to handle rejection, and excellent sales skills.

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KEY RESPONSIBILITIES:

• Customer Support: Deliver exceptional service by managing a wide range of customer interactions, including orders, emails, calls, complaints, and return-to-sender (RTS) issues. You’ll ensure prompt and effective resolution of customer inquiries.
• Proactive Outreach: Engage with customers proactively to enhance their experience and provide timely support for any issues. Your goal is to ensure a seamless and satisfying customer journey.
• Issue Prevention: Review new customer orders and assist with design and order support to prevent potential issues. You'll help streamline processes and ensure policies remain customer-friendly.
• Issue Resolution: Turn dissatisfied customers into satisfied ones by providing generous solutions. Maintain a positive, solution-oriented approach to complaints and issues.
• Feedback Loop: Collect and forward customer feedback to help the team improve products and services. Your insights will play a vital role in enhancing the customer experience and developing sustainable solutions.

PERFORMANCE METRICS:

• Achieve weekly call and task targets.
• Adhere to standard operating procedures (SOPs) and maintain service quality.
• Deliver exceptional customer satisfaction, contributing to positive feedback.
• Meet punctuality and attendance requirements.

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KEY RESPONSIBILITIES

International Growth & Business Expansion

• Develop and execute a global go-to-market strategy targeting enterprises in the USA, UK, and EU.
• Identify high-value outsourcing opportunities and secure contracts with Fortune 500 companies and fast-growing startups.
• Define Mango5’s expansion roadmap, revenue objectives, and market positioning in collaboration with the CEO & Executive Committee (Exco).

Enterprise Sales & Strategic Partnerships

• Engage C-suite executives and decision-makers to position Mango5 as a strategic outsourcing partner.
• Develop strategic partnerships with Private Equity (PE) firms, VC-backed startups, and multinational corporations.
• Lead contract negotiations, RFP responses, and executive-level presentations.
• Represent Mango5 at global outsourcing conferences, trade shows, and industry summits.

Brand Positioning & Thought Leadership

• Establish Mango5 as a leader in AI-driven customer service, multilingual support, and outsourcing innovation.
• Drive PR, content strategy, and executive networking to enhance market visibility.
• Develop and implement digital marketing strategies to expand reach and influence.

Revenue & Profitability Leadership

• Own the global revenue & growth P&L, ensuring profitability and scalable revenue streams.
• Build predictable sales pipelines, leveraging data-driven strategies, automation, and AI-powered lead generation.
• Optimize sales processes and analytics using CRM, sales automation, and AI-driven insights.

Executive Leadership & Cross-Functional Collaboration

• Serve as a key member of the Executive Committee (Exco), contributing to strategic decision-making.
• Align Operations, HR, and Technology teams to ensure seamless service delivery and operational scalability.
• Oversee contract execution, ensuring exceptional client service and operational efficiency.

Minimum Experience:

• 5+ years of senior leadership experience in BPO, RPO, Enterprise Sales, or Business Development.
• Proven success in global sales and market expansion across North America, UK, and Europe.
• Track record of closing multi-million-dollar outsourcing contracts.
• Experience working with Fortune 500 companies, high-growth startups, or Private Equity-backed firms.

Educational Requirements:

• B. Com or equivalent (MBA preferred).
• No criminal record

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Requirements: 

Min Entry Level Experience:

• Customer Service: 1 year
• Experience working with UK/USA clients
• Contact Centre Experience: 1 year
• Experience working in a KPA/Target driven environment
• No Criminal Record

Qualifications:

• Matric

Key Roles/Duties:

• Answering a variety of incoming calls promptly, delivering a professional and efficient service
• The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.
• Performing administrative functions associated with booking appointments and dealing with and resolving queries.
• Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
• Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation
• Re-arrange patient appointments within set KPIs/SLAs
• To provide non-clinical advice about clinic appointments and preparation
• To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.
• Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring