The adidas Group strives to inspire and enable people to harness the power of sport in their lives. Sport is our very purpose. Inspired by our heritage, we know that a profound understanding of the consumer and their journey in sport is essential to achieving this goal. To anticipate and respond to their needs, we continuously strive to create a culture o...
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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- To manage all transactions with customers accurately and efficiently, on the POS system.
- Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
- Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.
- To ensure all House Of Retail policies, rules and procedures are adhered to at POS.
KEY RESPONSIBILITIES:
- Manage transactions with customers using cash registers.
- Scan goods and ensure pricing is accurate.
- Collect payments whether in cash or credit and promote PJN as an option of payment
- Issue receipts, refunds, change or tickets.
- Redeem coupons and vouchers.
- Cross-sell products and introduce new ones.
- Sell add-ons to customers to increase UPT.
- Resolve customer complaints, guide them, and provide relevant information.
- Greet customers when entering or leaving the store.
- Maintain clean and tidy checkout areas.
- Track transactions on balance sheets and report any discrepancies.
- Bag packages.
- Handle merchandise returns and exchanges
- Ensure all till documents signed and filed accordingly
- Driving CRM and NPS as a last point for customer contact in store.
- Familiarize yourself with the digital dashboard to have better understanding of performance and tracking
- Sales responsibilities.
- Replenishment of sales floor.
- Housekeeping.
KEY RELATIONSHIPS:
- Customers, Peers, POS supervisor, Store Manager and Deputy Manager.
KNOWLEDGE, SKILLS AND ABILITIES:
- Basic PC knowledge.
- Familiarity with electronic equipment, like cash register and POS.
- Strong numeracy skills.
- Attention to detail.
- Strong communication and time management skills.
- Customer satisfaction oriented.
REQUISITE EDUCATION AND EXPERIENCE:
- 2-4 years work experience as a Retail Cashier or in a similar role in sales of years of retail experience
- Matric certificate
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- To be responsible for managing product life cycles from entry to exit
- To drive productivity of stock movements in relation to delivery receiving and transfers
- To take ownership over the implementation of Heart of House and Management of Stockroom Layouts and its maintenance
- To execute store operations with specific focus on product and consumer service in line with brand image
- To use his/her expertise and experience to provide feedback and coaching opportunities to subordinates and store team
KEY RESPONSIBILITIES:
- Awareness of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
- Uses retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
- Is a role model for stockroom operations ensuring all processes adhered to whilst providing feedback on ideas and suggestions on driving productivity to line manager and store team
- Promote accountability and transparency on a day-to-day basis, by ensuring teams are following policies and that they are handling product with integrity.
- Use BI Report to prioritize Top sellers and Black Hole to drive BOH productivity and fast pace to push product to the floor
- Ownership for completing deliveries quickly and accurately while adhering to stock protection procedures
- Accurately records and manages all stock movement in and out of store via IC processes or Omnichannel within a timely manner
- Works as one with line manager to ensure adequate consumables are provided to create an effective environment, highlighting issues to line manager where require
- Responsible for Inventory accuracy within the flagship environment executing cycle counts and controlling adjustments in line with line manager and store team
- Proactively manage stock capacities ensuring store is always in line with optimums.
- Ownership of all stockroom health and safety topics, checks and complies with all policies and procedures to maintain a safe and sustainable working environment
- Identifies improvement opportunities and communicates suggestions to line manager and store management to drive commercial success
- Provides strong leadership skills in order to guide and train own team on Stockroom Operations, managing performance via the Company Performance system (#MyBest) with the support of HR Manager and line manager where required
- Collaborates productively and respectfully with all team members acting as one Store Team to meet or exceed store goals
- Makes himself/herself available to support other team members when needCommunicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
- Partner with instore trainer and ensure regular trainings and refreshers on HOR, day in the life of a BOH Specialist, policies and procedures are conducted.
KEY RELATIONSHIPS:
- Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers and Supervisor
KNOWLEDGE, SKILLS AND ABILITIES:
- Adapts communication style to service both internal and external consumers dependent on the situation
- Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
- Deals professionally with difficult situations
- Uses retail and commercial expertise to drive overall store sales by prioritising the consumer and brand at all times whether it be by Omnichannel or by flow of merchandise to the sales floor
- Supports team by actively helping where required by line manager
- Is thorough and detail oriented in maintaining a clean and organised stockroom
- Stockroom management or people management experience is mandatory
REQUISITE EDUCATION AND EXPERIENCE:
- Matric Certification
- Minimum 5 years work experience in a sports/fashion customer- and commercial-focused retail environment with advanced process knowledge and comprehensive stock management and logistical experience, with thorough retail industry understanding
- Minimum +2 years experience in a BOH Specialist
- Intermediate numeracy and literacy and advanced verbal communication skills
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Contribute to maximizing the profitability of the the store by supporting the Stockroom Operational needs and delivering a Flagship Stockroom Model for our Consumers:
- To maintaining an effective and organized stockroom and logistical environment
- To executes store operations with particular focus on product flow to and from the store, sales floor and back of house
KEY RESPONSIBILITIES:
- Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
- Use retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
- Use BI Report to prioritize Top sellers and Black Hole to drive BOH productivity and fast pace to push product to the floor
- Be a role model for stockroom operations and complete deliveries quickly and accurately while adhering to stock protection procedures
- Do weekly cycle count to resolve negatives on weekly report with management approval.
- Accurately record and manage all inter-store and warehouse inventory movement and do this in a timely manner and ensure all shipments received posted, all inbound resolved and handle all discrepancies accordingly.
- Monitor BOH schedule/planner VS shipments delivery schedule collaborates with management
- Ensure adequate supplies to create an effective stockroom environment and continually maintain this (including all merchandise) within and around the vicinity
- Comply with store policies and procedures to maintain a safe shopping and working environment
- Identify improvement opportunities and communicate suggestions to store management to drive commercial success
- Guide and train selected members of the store team on basic stockroom processes and behaviors
- Collaborate productively and respectfully with team members
- Make yourself available to support other team members when needed
- Complete all applicable training programs and effectively apply the learning on the job
- Seek coaching and learning opportunities to continually improve your performance
KEY RELATIONSHIPS:
- Customers, Inventory Control Team, Merchandising Team, Logistics Team, Peers and Supervisor
KNOWLEDGE, SKILLS AND ABILITIES:
- Adapts communication style to service both internal and external consumers dependent on the situation
- Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
- Deals professionally with difficult situations
- Use retail and commercial expertise to drive overall store sales by prioritizing the consumer and brand at all times and ensuring effective flow of merchandise to the sales floor
- Learn and share knowledge with the team (culture of developing others)
REQUISITE EDUCATION AND EXPERIENCE:
- 2 - 4 years of retail experience and commercial- focused retail environment with stockroom knowledge experience, with a retail industry understanding
- Intermediate numeracy and literacy and advanced verbal communication skills
- Matric Certificate
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
Purpose & Overall Relevance for the Organization
- This role owns workforce management and scheduling excellence across the Own Retail channel, with a strong focus on hands on labour planning, scheduling efficiency, payroll control, and productivity improvement.
- In addition, the role supports the development, implementation, and continuous improvement of retail operational standards, tools, compliance, and BOH operational excellence, ensuring consistent execution of EM and global retail programs.
Key Responsibilities
- Lead & own Workforce Optimization programs, including payroll planning, labour forecasting, and scheduling efficiency across 18 countries throughout the Emerging Markets territories.
- Drive hands-on implementation, adoption, and continuous improvement of workforce management tools (UKG or Similar tools) across Own Retail.
- Lead strategic headcount planning to ensure the right staffing levels across departments.
- Train, coach & support Local teams to ensure effective use of workforce tools and processes.
- Analyse payroll, productivity, and scheduling data to generate actionable insights and improvement plans.
- Drive process excellence initiatives to improve workforce efficiency and reduce operational costs.
- Partner with HR, Finance, Retail Operations, and Cluster teams to optimize labour deployment and support business needs.
- Manage vendor relationships and support enhancements to workforce systems and digital tools.
- Support the development and continuous improvement of retail operational standards, tools, and compliance processes.
- Lead retail operations projects end-to-end, from assessment and planning to implementation and measurement.
- Equip clusters with updated operational guidelines, tools, training materials, and compliance documentation.
- Monitor operational excellence initiatives using data-driven KPIs and ensure consistent adoption across markets.
- Act as the EM subject matter expert for workforce management and retail operational excellence, promoting practical best practice sharing grounded in store execution.
- Drive BOH operational excellence, including inventory accuracy, stockroom standards, deliveries, replenishment, and digital enablers (RFID, BINS).
Key Relationships
- Regional & Cluster Retail Operations Teams
- Global DTC Operations & Global Retail Operations
- HR, Finance, Merchandising, SCM, Store Development, Real Estate, IT
- Legal & Internal Control
- VM & Marketing
Knowledge, Skills, and Abilities
- Expertise in retail operations & process improvement, and workforce management
- Hands on expertise in retail workforce management, scheduling, payroll control, and productivity analysis
- Advanced analytical, problem-solving, and data interpretation skills
- Strong project management from planning to execution and measurement
- High influencing ability across global and remote environments
- Excellent planning, communication, facilitation, and presentation skills
- Innovative mindset with proven adoption of new tools and processes
- Advanced MS Office proficiency (Excel, PowerPoint, Project); MS Access a plus
- Fluent in English; additional languages an advantage
- Ability to influence and engage multi‑cultural teams in a remote working environment
Requisite Education & Experience
- Bachelor’s degree or equivalent practical experience in retail operations or workforce management.
- Minimum 4–5 years of retail operations experience with direct exposure to labour scheduling, payroll planning, or workforce productivity management.
- 5+ years Retail Store Operations experience strongly preferred.
- Experience leading change, training, and influencing cross-functional teams.
- Experience in Sports / Fashion / FMCG industries preferred.
- Retail Store Management experience is an advantage.
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
KEY RESPONSIBILITIES:
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill-in basis.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards (Including cleaning of the store)
- Safekeeping of Company assets
- Loss prevention, monitoring sales floor and reporting any suspicious activity and follow security procedures/ SLAP.
- Ensure they take part in in-store training or digital training provided by the company (Atticus/AREA) to ensure they have product knowledge and role best practice.
- Familiarize themselves with Power BI tools to have more understanding of store performance, best sellers / blackhole product.
KNOWLEDGE, SKILLS AND ABILITIES:
- An absolute passion for retail & customer service
- Ability to use your initiative
- Clear and upbeat communication skills
- Flexibility- you can help during the week, during evenings and weekends too
- Previous fashion retail experience will be highly regarded but is not essential
- Adaptability, being able to handle various tasks and adapt to changing circumstances/situations
TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:
- The passion to work within a team to deliver great results.
- Ability to perform in a fast-paced, high volume retail environment.
- Enthusiasm.
- A love for fashion and great confidence to style your customer with any look they want to create!
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 0 - 1 years of retail experience
go to method of application »
PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Includes the following. Other duties may be assigned.
- Ensures the highest level of adidas service is given to each customer.
- As needed, completes any regular sales transactions involving cash, credit, checks, etc.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Assists in product flow from stockroom to sales floor on a fill in basis.
- Ensure that Company assets and stock is always secured in order to alleviate shrinkage.
- Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
- Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
- Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
- Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
- Maintaining general housekeeping standards
- Safekeeping of Company assets
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent customer service
- Meeting sales goals
- Selling to customer needs
- People skills
- High energy levels
REQUISITE EDUCATION AND EXPERIENCE:
- Matric certificate
- 2 - 4 years of retail experience
Method of Application
Use the link(s) below to apply on company website.
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