Job Openings at MICT SETA

MINIMUM REQUIREMENTS: 

• A Bachelors Degree in Human Resource/Human Resource Development, Public Management, Project Management, Business Management or NQF7 equivalent 
• A qualification in Total Quality Management will be advantageous 
• At least 4 years experience in Education Training and quality Assurance 
• Knowledge of the Skills Development and National Qualifications Framework Acts 
• Knowledge of the QCTO processes and procedures 
• Knowledge of Skills Development policy and regulation 
• Knowledge South African Qualifications Authority (SAQA). 
• A valid driver’s license and willingness to travel is essential. 

Other requirements: 

• May be required to perform ad-hoc tasks as allocated by management 
• Ability to work within a fast-paced environment which requires agility with time management  

ROLES AND RESPONSIBILITIES 

Accreditation and Quality Assurance 

• Manage accreditation related projects. 
• Provide support and conducts provider monitoring. 
• Monitor training sites to assess compliance to set standards for training implementation. 
• Compile progress reports on project implementation and provider accreditation. 
• Make recommendations for interventions to ensure all accreditation standards are met at all times. 
• Manage and recommend accreditation and assessment centre registration. 
• Conduct site visits, compile reports for approval and generate the available documents.
• Present accreditation and verification reports to the accreditation committee. 
• Ensure proper filing for auditing purposes. 
• Attend and participate in technical, functional, and advisory committee meetings as needed. 
• Coordinate and provide oversight Artisan and Non- Artisan training projects. 
• Coordinate and provide oversight the conducting of panel assessments, investigate appeals and work on the Artisan Recognition of Prior Learning (ARPL) processes. 
• Quality assures all administrative tasks undertaken by Administrators. 

Risk and Compliance 

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks. 
• Support and provide evidence to all internal and external audit requirements. 
• Maintain quality risk management standards in line with relevant requirements. 
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity. 
• Review related Standard Operating Procedures in consultation with the Manager: ETQA to ensure business optimisation. 
• Adhere to all relevant laws, policies and Standard Operating procedures throughout the Organisation. 

Stakeholder Management and Relations 

• Build and maintain relationships with all MICT SETA business units for the purposes of expectations management and knowledge sharing. 
• Provide advocacy on matters related quality assurance to empower the MICT SETA stakeholders to make informed decisions. 
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene and attend meetings and present findings and business cases to relevant stakeholders when required. 
• Implement timeous communication on progress and challenges in achieving the operational work plans to impact stakeholders. 
• Attend industry related forums, conferences and workshops to gain industry insight for the purpose of business improvement. 

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MINIMUM REQUIREMENTS: 

• Matric/Grade 12 plus National Diploma (NQF 6) Education, Human Resources Development, HRM or equivalent 
• 1-2 Years in Administration or another relevant field 
• A minimum of 1 year experience in Skills development 
• Knowledge of applicable policies and procedures 
• Familiarity with office management procedures and basic accounting principles 
• Knowledge of legislations governing SETAs  

Other Requirements: 

• Willing and able to work in a fast-paced environment 
• Be able to work long hours as and when required to do so 
• May be required to travel 
• Driver’s License and vehicle 

ROLES AND RESPONSIBILITIES 

Information Data Administration 

• Consolidation of Learning programme reporting indicators. 
• Auditing QMR Input and validation of data accuracy. 
• Auditing data vs data captured on SETMIS Files 
• Validates learner data Captured on QMR 
• Generates reports on information captured and submits to Line Manager, weekly, Monthly and Quarterly. 
• Sort file according to quarters for ease of retrieval during audit process. 
• Checks learner and learning programme registrations to ensure that applications are in line with requirements. 
• Liaises with Training Providers on outstanding documentation required for registration.
• Verifies supporting documentation to ensure authenticity. 
• Captures information on the Management Information System (MIS). 
• Captures and files discretionary grant applications. 
• Assists Advisor with drafting of letters of approval and records on a spreadsheet. 

Learning Programmes Administration 

• Administration of disbursements of discretionary grants 
• Maintain Reconciles registered leaners and enrolled learners for each quarter for comparison with QMR. 
• Update the Annual Commitment Register daily after capturing of information in order to track invoices/payments. 
• Track reported learners vs the commitment register 
• Reconcile Quarterly report and Commitment Register. 
• Prepare and check requisitions before submission to administrator and Manager. 
• Verify the SLA’s validity and if the budget is available. 

Risk and Compliance 

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks. 
• Support and provide evidence to all internal and external audit requirements. 
• Prepare sample for audit purposes for current financial year by printing documentation off the system. 
• Prepare samples for audit purposes for previous financial years by tracing documents on the system or physically retrieving CDs from the storeroom. 
• Ensure that all documentation is contained in sample as per audit requirements. 
• Follow up with stakeholders on outstanding information and submits to the line manager for verification before inclusion into samples. 
• Implement audit findings within stipulated timeframe by ensuring that all the learners are reported and supported by evidence. 
• Maintain quality risk management standards in line with relevant requirements. 
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity. 
• Review related Standard Operating Procedures in consultation with the Officer: Learning Programmes to ensure business optimisation. 
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.  

Customer Liaison and Service 

• Handle general queries from DHET pertaining to SETMIS submission. 
• Submit confirmation of registration to Service Providers upon request. 
• Respond to routine queries and escalate higher-level requests to the relevant staff in the business unit as required. 
• Provide support the stakeholders on the submission of relevant documents as per the MICT SETA Standard Operating Procedures. 
• Promptly and attentively respond to customer requests within established parameters and time frames. 

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MINIMUM REQUIREMENTS: 

• Bachelor’s Degree (NQF 7) in HRM/HRD and or Public Administration/ Management or equivalent 
• Project Management Qualification would be an advantage 
• Postgraduate Qualification in ODET will be advantageous 
• At least 4 years working experience in Training and Development 
• Experience within a Post School Education and Training (PSET) environment will be an added advantage 
• 2 Years project management experience 
• Relevant legislation (i.e. Skills Development Act, Skills Levies Act, SAQA Act, etc.) 
• Knowledge of the SETA Sector 
• Assessor and Moderation Principles 
• Sound knowledge and experience in stakeholder management. 
• Sound knowledge of Administration Systems operations 
• Thorough knowledge and application of the relative framework that guides skills development in general 
• Knowledge of adult learning strategies and methodologies 
• Must be in possession of a valid driver’s license and own motor vehicle  

OTHER REQUIREMENTS: 

• Thrives in fast-paced, high-pressure environments, demonstrating resilience, adaptability, and effective time management under tight deadlines. 
• Willing and able to work extended hours, including after-hours event attendance, as required. 
• Willing to travel nationally on behalf of MICT SETA 
• Perform any other duties that may be assigned from time-to-time environment and ensure that appropriate operational controls are implemented to address new requirements 

ROLES AND RESPONSIBILITIES 
Learning Programmes & Projects Coordination 

• Provide input into province operational plan and reporting. 
• Ensure successful implementation of Learning Programmes within the Region, prepare for implementation, monitor progress and closure of the programmes. 
• Drive and ensure the effective design, implementation and monitoring of projects within the regional office. 
• Act as Project coordinator for all regional engagements. 
• Liaise with stakeholders in relation to programme applications. 
• Prepare spreadsheets / capturing and reviews to ensure correctness of information for evaluations Committee. 
• Participate in the evaluation of applications to provide input as to whether approvals should be granted. 
• Create letters of approval / rejection for programmes to be sent to stakeholders to notify about the outcome of applications. 
• Draw up provisional learning programme approval agreements with appropriate milestones and timeframes. 
• Submit learning programme contracts for verification by Manager. 
• Collating and quality assuring regional document submissions. 
• Ensure that signed contracts are received and filed in appropriate files. 
• Monitor milestones and timeframes of learning programmes in line with MICT SETA Policy.
• Quality Assure and verify learners via Management Information System (MIS) prior to registration. 
• Liaise with Training Providers of stakeholders in relation to outstanding information.
• Ensure adherence to the Service Level Agreement (SLA) that governs the relationships between training providers and employers. 
• Ensure that the providers appointed are accredited for the programme approved. 
• Check that training providers comply with all of the regulatory and MICT SETA processes. 
• Coordinate the checking of learner progression and confirm that enrolled learners are uploaded on the on-line SETA management system. 
• Coordinate and conduct monitoring site visits on all the projects and provide reports and lessons learnt at the end of projects. 
• Ensure that all admin files are complete according to the evidence requirements for application, commencement, progress, closure and monitoring reporting. 
• Write reports on monitoring, site visits and lessons learnt at the end of projects. 
• Complete regional project reports on a monthly basis.  

Quality Assurance Support 

• Verify Provider Accreditation with Quality Assurance in line with ETQA Policy. 
• Identify unaccredited providers for capacity building interventions. 
• Conduct quarterly service provider workshops on capacity building around understanding the anatomy of the qualifications of SAQA. 
• Facilitate the registration of Assessors and Moderators in accordance with policies and guidelines. 
• Visit organisations in order to monitor the implementation of programmes in line with their QMS. 
• Coordinate site verification of moderator reports on completed assessments. 
• Ensure certificates are issued in line with the policy and guidelines.  

Clients & Stakeholder Relations 

• To support the regional manager in developing partnerships with MICT SETA stakeholders and public and private training providers to enhance and ensure that MICT SETA offerings impact positively in the region. 
• To develop relationships between public training providers and employers to facilitate work exposure for learners in their respective disciplines. 
• Effectively communicates MICT SETA’s initiatives to support the development of alliances. 
• Arrange and/ or facilitate meetings with employer worksites and providers to; build relationships; prepare the employers for implementation of MICT SETA projects and monitor progress. 
• Identify and partner with relevant role players in order to ensure the effective promotion of skills development initiatives and strategic sectoral training interventions. 
• Establish collaborative partnerships with stakeholders to ensure sustainable implementation of MICT SETA Programmes. 
• Ensures delivery of quality products and services in accordance with Service Level Agreements and stakeholder expectations. 
• Implements recommendations from the stakeholders. 
• Implement marketing and communication initiatives in the region through Communications and Marketing department. 
• Act as general client liaison for MICTSETA funded projects, address and resolve stakeholder queries timeously. 
• Facilitate, maintain, and support partnerships with HEIs, FETs and other relevant partners in the region in line with the National plan. 
• Conduct workshops in the province to teach people and stakeholders about WSP, ATR, PTP and PTS 
• Assist in strengthening collaborative relations with PSET institutions through the established SETA offices. 
• Assists employers and SDFs with queries on reporting requirements and follow up when necessary. 
• Attend to Marketing events and other Career Guidance activities. 
• Assist employers in the region with Workplace Skills Plan preparation, implementation of training plans, and provide support on the quarterly monitoring report function. 
• Conduct training sessions (SSP information, SDF forums, etc.) 
• Act as an MICT SETA representative at skills development forum as requested. 
• To travel to and within selected regions whilst representing the MICT SETA at the various stakeholder forums, training events, employer site-visits, including Skills Development related events by stakeholders.  

Project Financial Administration 

• Ensure that regional projects are well coordinated, managed efficiently and effectively according to schedule and budget. 
• Prepare approval spreadsheet and instruct Administrators to process payments. 
• Review payment packs for stakeholders and create memos to monitor payment progress. 
• Submit payment packs to Manager for review prior to approval on system in order for Finance to make payments. 
• Drawing up the terms of reference and secure budgets for the procurement of goods and services and venues where necessary. 
• Process project and grant payments and liaises with stakeholders on payment related queries. 
• Complete reconciliation on all regional projects to establish funding and refunds if required.  

Risk and Compliance 

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks. 
• Ensure adherence to the Service Level Agreement (SLA) that governs the relationships between training providers and employers. 
• Provide information necessary for and specific compliance activities related to audits (internal, external audits and Department of Higher Education and Training (DHET) visits) by amongst other things making information readily available during audits for example when training took place. 
• Ensure that the providers appointed are accredited for the programme approved. 
• Check that training providers comply with all of the regulatory and MICT SETA processes. 
• Ensures delivery of quality products and services in accordance with Service Level Agreements and stakeholder expectations. 
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans. 
• Assist in the preparation for internal and external audits. 
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation. 

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MINIMUM REQUIREMENTS: 

Educational Qualifications: 

• Bachelor’s degree (NQF Level 7) in Industrial Psychology or Human Resources Management/Development.  

Experience:

• Minimum of 3–5 years’ practical experience in Talent Retention, Training, and People Development. 
• Hands-on involvement in implementing Workplace Skills Plans (WSP) and Annual Training Reports (ATR). 
• Solid experience in the application of performance management processes, including system support and employee guidance. 
• Working knowledge of Organisational Design practices. 
• Exposure to drafting and applying internal talent development plans and succession planning processes. 
• Demonstrated ability to support the implementation of HR initiatives related to organisational culture and employee engagement. 
• Understanding of Employee Value Proposition (EVP) principles and how to apply them in retention, onboarding, and development. 
• Practical exposure to HR planning, reporting, and audits. 

Professional Registration: 

• Qualified Skills Development Facilitator (SDF). 
• Registration with IPM or SABPP is an added advantage. 

ROLES AND RESPONSIBILITIES 

HR Service and Support 

• Support the development and implementation of HR strategy in the business by ensuring that the HR delivery is fully aligned to business goals. 
• Participate in developing and implementing the HR strategy, HR policies, Operational Plan, Annual Performance Plan and HR Risk Register 
• To implement and deliver key HR initiatives as the key interface between professional HR and the Divisions. 
• Represent Human Resources at Divisions provide advice to the Line Manager and employees on the MICT SETA HR policies, procedures and practices. 
• Provide Line Managers and employees with professional HR service and support, whilst maintaining accountability for the effective delivery of HR services across the Divisions/Departments. 
• Contribute actively to building the reputation of the HR Department in the MICT SETA ensuring that it meets the quality standards for service delivery to internal and external clients. 
• Act on behalf of the HR Manager when required, including representing the department at management and committee meetings (MANCO) 
• Supporting projects related to the organisation’s Employee Value Proposition (EVP) to improve employee experience and retention. 
• Collaborating closely with HR generalists and administrators to ensure alignment and successful execution of HR programmes. 
• Provide a comprehensive employee life cycle and staff centred, pro-active and integrated HR service. 
• Attend divisional’ meetings as agreed and provide solutions to their related concerns.
• Builds a strong business relationship with the internal client and employees. 
• Conduct salary benchmarking in line with recruitment and selection policy 
• Maintain high standard of HR output through Service Level Agreements. 
• Oversee the implementation and delivery of key HR projects as the key interface between HR and the Divisions. e.g. performance management policy and systems, OD Initiatives. 
• Ensure HR’s readiness for periodic B-BBEE audits, including maintaining accurate records across employment equity, skills development, recruitment, and training compliance. 
• Builds business relationship with relevant internal and external stakeholders that are relevant, aligned with and enhancing the achievement of the MICT SETA and HR objectives. 

Organisational Design 

• Assist in designing and implementing organisational development (OD) strategies and initiatives aligned with MICT SETA’s strategic goals and objectives. 
• Conduct assessments of the organisation’s current state, including culture, structure, systems, and processes, to identify areas for improvement. 
• Support managers in developing and implementing effective change management plans that drive transformation and strengthen employee engagement. 
• Contribute to initiatives that promote a culture of engagement, collaboration, and high performance across the organisation. 
• Work collaboratively with departments to coordinate process improvement initiatives aimed at enhancing efficiency and streamlining workflows. 
• Assist in the development and maintenance of a competency framework that supports performance management, skills development, and succession planning. 
• Provide support in job profiling and job evaluation to ensure clarity of roles and internal equity. 
• Serve as the custodian of all MICT SETA organograms, ensuring they are accurate, updated, and aligned to the approved structure. 
• Support the application of change management practices across all OD projects to ensure smooth transitions and stakeholder alignment. 
• Stay current with organisational development trends and best practices, and contribute to the continuous improvement of organisational systems, processes, and culture. 

Training and Development 

• Serve as the Skills Development Facilitator (SDF) for MICT SETA and ensure compliance with legislative requirements. 
• Collaborate with HR teams and line managers to design and implement training programmes that build both leadership and technical capabilities. 
• Design and facilitate development programmes aimed at preparing high-potential employees for future leadership roles. 
• Provide relevant data and insights for inclusion in the WSP/ATR, ensuring alignment between training interventions, talent development, succession planning, and retention priorities 
• Prepare and present monthly training reports, including trend analysis and forecasts 
• Ensure the annual training plan is executed within approved timelines and budget constraints. 
• Source, evaluate, and recommend high-quality training providers to deliver programmes aligned with organisational needs. 
• Liaise continuously with managers across all departments to understand operational training needs and identify development opportunities. 
• Conduct annual skills gap analyses and make informed recommendations to ensure employees are equipped with critical competencies. 
• Plan and submit the annual training budget and monitor training expenditure to ensure alignment with approved allocations. 
• Research and collaborate with departmental managers to ensure training interventions are relevant and impactful. 
• Design and implement online learning content 
• Ensure the effective operation of the Skills Development Committee  

Talent Management 

• Assessing current employees to identify individuals with the skills, potential, and leadership qualities needed for future senior roles. 
• Identify and develop effective talent management tools to ensure a strong bench strength. 
• Creating a pool of qualified candidates for key positions by designing and implementing targeted development plans. 
• Analysing critical roles within the organization and identifying potential successors for each position. 
• Facilitating career progression opportunities within the organization by identifying suitable roles for high-potential employees. 
• Collaborating with various departments to identify high-potential employees, create career pathways, and ensure a robust pipeline of talent for key roles within the organization 
• Develop and implement succession planning framework 
• Monitor and evaluate trainee's progress and development by implementing an evaluation and proficiency assessment process that is consistent with MICT SETA’s appraisal, developmental and feedback standards. 
• Develop and conduct audits to identify training needs and opportunities for performance improvement. 
• Review and oversee the on-boarding process to ensure new hires integrate successfully.

Performance Management 

• Support the implementation and continuous improvement of MICT SETA’s performance management system. 
• Monitor the completion and quality of performance and competency appraisal forms. 
• Provide advice and guidance to managers and staff throughout the performance management cycle. 
• Review appraisal outcomes and escalate performance-related issues to the Head of HR. 
• Draft performance reports with insights and trend analysis for relevant HR forums, recommending improvements where necessary. 
• Facilitate performance-related training for line managers to support achievement of organisational targets. 
• Identify and address workplace barriers that impact performance, including skills gaps or departmental inefficiencies. 
• Manage incapacity cases related to underperformance by guiding managers through formal processes, ensuring fairness and compliance. 
• Communicate current and upcoming performance processes to employees and ensure clear understanding. 
• Conduct induction sessions for new staff and managers on the performance management process. 
• Encourage feedback from employees to continuously refine performance standards and processes. 

Policy Development 

• Identify the need for policy development. 
• Conduct research and consult with internal stakeholders, subject matter experts, and legal references to inform policy content. 
• Draft policies and standard operating procedures in clear language. 
• Ensure all policies are aligned with MICT SETA’s values, mission, and comply with applicable laws and regulations. 
• Coordinate the review process by engaging relevant stakeholders, including management, organised labour, legal etc. 
• Incorporate feedback from all relevant parties to improve clarity, relevance, and effectiveness. 
• Present policy drafts at relevant internal meetings or forums for consideration and discussion. 
• Facilitate the approval process, ensuring policies are signed 
• Communicate and roll out approved policies to all employees 
• Support the monitoring and evaluation of implemented policies to ensure compliance and effectiveness and recommend revisions when necessary. 

Change Management 

• Act as a bridge between the current state and the desired future state, minimising disruption and maximising the success of organisational changes. 
• Apply change management principles and practices to facilitate the smooth implementation of new systems, processes, and structures. 
• Assist in the roll-out of HR-led initiatives, providing support with post-implementation problem-solving, refinement, and feedback collection. 
• Acts as primary consultant and subject matter expert for post-implementation problems, challenges, and refinements of HR-led initiatives. 
• Keep Stakeholders and management informed. 
• Ensure the Change Management process is led and supported together with the Stakeholders. 
• Ensure client needs are accurately captured in scope and signed off by Stakeholders. 
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required. 
• Ensure sufficient resource allocation to Change Management interventions and exercises. 
• Ensuring clear and consistent communication about the change to all stakeholders. 
• Working with various stakeholders to ensure alignment and buy-in for the change. 
• Ensure sufficient learning material is designed, documented, and approved by key Stakeholders and uploaded to the relevant learning platforms. 
• Develops project plans to meet MICT SETA ’s strategic objectives. 
• Coordinate and support the execution of (EGMs) and quarterly organisational meetings  

Governance, Risk and Compliance 

• Maintain and update the HR Risk Register and monitor mitigation actions together with the HR team. 
• Monitor compliance with HR policies, procedures, and applicable legislation in collaboration with relevant. 
• Coordinate with the HR team to provide internal and external auditors with required documentation timeously. 
• Collaborate with the HR team to submit monthly and quarterly HR management reports, ensuring accuracy and alignment with MICT SETA’s standard 
• Participate in HR-related committees and contribute to compliance and governance discussions.
• Assist in identifying and applying fraud controls, risk prevention principles, and sound governance practices, in collaboration with the HR team. 
• Support the implementation of compliance action plans and updates to the HR risk register. 
• Monitor Employment Equity (EE) compliance and, together with the HR team, advise line managers on mitigating risks and corrective actions. 
• Support the coordination of HR projects, including the drafting of Terms of Reference (ToR) and participation in BSC and BAC meetings where required. 
• Represent the HR function, where appropriate, in cross-functional MICT SETA committees, including BSC, BAC, BEC, and other governance forums. 
• Consolidate the HR Annual Report in collaboration with the HR team, ensuring accuracy, compliance, and alignment with organisational reporting requirements 

Supervisory

• Allocate duties and do quality control of the work delivered by employees. 
• Advise and lead employees with regard to all aspects of the work. 
• Manage performance, conduct and discipline of employees. 
• Ensure that all employees are trained and developed to be able to deliver work of the required standard efficiently and effectively. 
• Develop, implement, and monitor work systems and processes to ensure efficient and effective functioning.