Job Openings at MORE Family Collection

KEY FOCUS AREAS

Food & Beverage Service

• Follow procedures for service, sales, expenses, and profit goals as directed and outlined in the beverage department.
• Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in Food/menu descriptions and wine pairing recommendations.
• Be aware of all menu changes and dietary requirements of the guests.
• Upsell and recommend beverages to guests.
• Obey the liquor regulations.
• Perform beverage preparation or service tasks including presentation and sales of beverages.
• Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
• Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
• Assist with minibar, kids’ entertainment and luggage duties if required.

General Service & Guest Care

• Collect all information available on guests prior to arrival.
• Collect guest information while speaking to guests; inform the Supervisor/HOD and Management to record and act on guest preferences.
• Report all guest complaints to your Supervisor/HOD and Management immediately.

REQUIREMENTS - QAULIFICATIONS AND SKILLS

• Grade 12 (advantageous)
• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Basic knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge the operation of equipment and appliances.
• Knowledge of all departments/operations of your property.

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KEY FOCUS AREAS

• Ensure that the Africology and MORE Spa philosophy is followed in all daily tasks as trained.
• Ensure that all treatments and product sales are being performed according to the standard trained and in a professional and effective manner, following the highest standards of hygiene.
• Provide consultations, skin analysis, skin care treatments and bodywork, including massage, to clients.
• Assist in evaluating beauty therapy processes and products.
• Assist in receiving bookings, arranging appointments, and maintaining client records.
• Provide advice on the purchase of cosmetic products.
• Follow the Spa stock control procedures as directed.
• Ensure that guests utilizing the Spa services are billed correctly and timeously, following the administrative procedures as directed.
• Attend regular morning meetings.
• Attend regular meetings with Management to discuss strategies to reach targets, upselling, and sales.
• Meet and entertain guests in the guest areas and during mealtimes whenever possible, promoting the Spa Services on offer.
• Maintain all issued equipment (such as massage beds) as directed and report any faults and defects to Management immediately.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Spa Qualification is Required
• Previous Hospitality Spa experience advantageous
• Sound knowledge of the applicable / relevant property and company procedures for the department, with specific focus on TheraVine & TheraNaka and Hygiene procedures.
• Experience with the highest level of customer service in a luxury environment.
• Knowledge on the operation of in-room equipment and appliances.
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property.
• Excellent time management and self-discipline, interpersonal & problem-solving skills
• Proactive, use initiative & creative fair when required.
• Committed and loyal, adaptable, and flexible.