Job Openings at Nando's

Minimum Requirements

• Matric
• At least 2-3 years restaurant management experience
• Experience in Microsoft office
• Attention to detail and accuracy
• Ability to manage a group of people
• Excellent communication skills
• Excellent knowledge of restaurant operations
• Preferred: Applicants who have more than 3 years restaurant management experience
• Preferred: Applicants who are in possession of a valid driver’s license and their own vehicle.

Duties and Responsibilities

Financial Management

• To ensure correct and effective financial administration according to Nando’s policies & procedures daily.
• To assist in controlling expenditure and in achieving expected gross profit margins (stock control, waste management, pilferage, etc)
• To assist in taking corrective actions necessary to improve business performance indicators (Sales: Year on Year &; Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; Labour Turnover; Payroll vs. Turnover) daily.
• To monitor performance against set daily targets (Turnover, Ticket Average; Customer Count).

Operational Management

• To ensure efficient stock control management for the restaurant daily.
• To perform daily compliance checks with regards to Health & Safety, Repairs; Maintenance, Cleaning & Hygiene, and escalate any problems to the Restaurant Manager.
• To assist in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results.
• To communicate and ensure compliance with the Nando’s operational standards and operating requirements.

People Management

• To assist in developing and monitoring rostering every week to ensure sufficient people capacity to meet the business requirements. To ensure adherence to opening and closing procedures.
• To assist with recruitment, induction and training of all new staff according to Nando’s policies and procedures to proactively meet the needs of the business.
• To complete and check the attendance register.
• To assist the Restaurant Manager in ensuring adherence to the disciplinary code.
• To escalate poor performance where necessary and provide continuous feedback to staff and Restaurant Manager.
• To assist in ensuring that all staff are signed off on the relevant training material and procedures on an ongoing basis.

Marketing Management

• To assist with communication and execution of all national, regional and local marketing campaigns and initiatives.
• To respond to customer complaints by Nando’s policies and procedures.
• To assist in developing the corrective action plan and facilitating actions necessary to improve the results of the mystery shopper report.
• To assist with the execution of the local marketing plan to promote sales and increase the customer base.
• To fulfil the responsibilities of the Restaurant Manager in his/her absence.

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Minimum Requirements

• Bachelor’s Degree or equivalent NQF level 6+ qualification (Computer Science or Information Systems or related)
• Data Warehouse or Business Intelligence Certification (preferable but not essential)
• 4 – 6 years’ experience as a Data Warehouse Engineer or BI Developer
• Solid understanding of the Ralph Kimbal Methodology (Ideal – please list any other methodologies that you have experience of)
• Experience with designing and developing data solutions using MS SQL Server
• Experience with OLAP/ Cube Development in Tabular
• Experience with SQL Server Integration Services (SSIS)
• Experience designing and developing data integration solutions.
• Experience in documenting business processes for data solutions
• Experience with BI and Data warehouse security
• Experience with various BI tools such as Power BI

Duties and Responsibilities

Data Warehouse Development and Management

• Lead the design, development, and optimisation for all data applications, including extracting, transforming, and integrating data from multiple sources with final approval from the manager.
• Work with all external vendors in the provision of database integration, build, and maintenance services
• Lead the development and maintenance of the database architecture for specific projects, as required.
• Work with DBA to maintain and configure SQL database servers and services with final approval from the manager.
• Regularly review database architectures and designs to ensure compliance with business objectives as well as requirements for data integrity, quality, performance, management, scalability, reliability, and security and report back to the manager.
• Transform data into actionable insights using the appropriate BI tools and systems with oversight from the manager.
• Adhere to core data governance disciplines when performing BI activities, including data quality management, information lifecycle management, and information security and privacy.

Data Integration

• Engage with relevant stakeholders to identify business intelligence requirements and document these according to prescribed standards and methods.
• Assist in conducting a gap and impact analysis on identified requirements to formulate clear data structures and ensure appropriate delivery to stakeholders.
• Translate business and technical requirements into efficient and sustainable data solutions.
• Design and implement effective cross-functional data solutions and processes.
• Validating and testing data solution outputs for accuracy, user experience, and performance, ensuring that all errors and inefficiencies are corrected.
• Collaborate with team members, end users, and other relevant stakeholders to provide input into strategies for integrating disparate systems.
• Provide users with post-implementation support, including managing incidents and resolving problems using analysis, troubleshooting, and validation.

Stakeholder Management

• Consult with users to determine service delivery requirements and improvement opportunities.
• Establish and maintain effective working relationships with all internal and external stakeholders.

Business Support and Enablement

• Contribute towards the planning, maintenance, and improvement of databases, including incorporating new releases and upgrades to ensure optimal performance.
• Assist the manager in evaluating the effectiveness of existing internal processes and applications and propose solutions and opportunities for automation and audit controls.
• Identify inefficiencies in system processes, recommending and implementing changes.
• Gauge the effectiveness and efficiency of existing systems, developing, and executing strategies for improving or further leveraging these systems in consultation with the manager.
• Research, evaluate, and recommend new tools and applications for use in assigned responsibilities.

User Support and Training

• Provide 2nd level support for end users.
• Escalate urgent and unresolved tickets to the relevant parties.
• Participate in creating and improving the procedures for desktop support.
• Prepare or assist in the preparation of data training content in the quest to make Nando’s a data-driven organisation.

Compliance and Governance

• Comply with all electronic and physical security procedures and standards.
• Follow standard service desk procedures, including the logging of issues.
• Adherence to Nando's technology standards, policies, and procedures

Records Management and Reporting

• Maintain all IT records and tracking for their area of responsibility and provide managers and users with regular updates as well as any relevant status and progress information.
• Maintain a record of all inquiries from the initial call to incident resolution and provide the necessary information and documentation for issues that require escalation.

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Minimum Requirements

• Matric, 3-5 years restaurant management experience, Drivers License, Experience in Microsoft Office, Attention to detail and accuracy
• Ability to manage a group of people within a restaurant and kitchen. Excellent communication skills
• Knowledge of restaurant operations including people, product and customer processes
• Communication skills – both written and verbal Financial and business acumen Coaching and mentoring skills

Duties and Responsibilities

People Management:

• Conducts regular one-on-one's with employees, providing coaching, mentorship and guidance where appropriate. Implements corrective action, performance management or disciplinary processes for performance or disciplinary issues. Conducts performance reviews for Assistant and Junior Restaurant Managers (Patraos), including the development of their personal development plan.
• Prepares for and initiates disciplinary hearings where appropriate. Monitors behaviour in the restaurant to ensure that any form of abuse of is reported, addressed and followed up. Informs on and actions Department of Labour inspections and audits (including the HRBP). Creates a restaurant environment that fosters learning and development. Completes, submits and monitors payroll information in accordance with Nando’s policies and procedures.
• Operational Management: Manages restaurant activity to ensure excellent customer service and efficient operations. Monitors compliance to Nando’s brand and operational standards, operating requirements. Works with the Assistant Manager to resolve Escudo, Qpro and SOP queries. Addresses and rectifies identified breaches and operational directives. Conducts a weekly and period close GP count and calculation. Performs shift management duties for the casa as required.
• Conducts a weekly management meeting, reviewing and updating minutes and allocating tasks for the week ahead. Identifies and executes plans to improve the business following quarterly meeting with the Area Manager. Works with the Area Manager and Regional Facilities Manager to implement planned maintenance and minor capital projects. Works with the Loss Prevention Officer to identify and implement risk management and prevention controls.
• Financial Management Provides input into the development of the restaurant budget, reviewing continuously, setting targets and managing adherence to established parameters. Maintains sound financial control of the restaurant in accordance to set financial parameters. Facilitates business growth by analysing income statements and monitoring business performance indicators on a regular basis. Manages income and expenditure to ensure the required return on sales/ conversion.
• Reviews and signs off on external delivery company invoices on a weekly basis. Reviews, investigates and resolves weekly cash shortage reports from Finance department. Reviews all accounts for accuracy on a monthly basis. Marketing Management: Reviews the Brand touch point check on a quarterly basis and implements corrective action. Plans and executes quarterly CSI and community initiatives. Seeks opportunities to increase sales and to market and promote the casa. Builds relationships within the local community to drive large scale product orders (government, corporate, schools).