Job Openings at Nexio

ROLE PURPOSE

• The Governance Specialist is responsible for the implementation, maintenance and continual improvement of Nexio's Integrated Management System (IMS), Governance Frameworks and Compliance Programmes.
• The role serves as the subject matter expert on governance processes, risk management, compliance obligations and ISO management systems, ensuring that business operations, service delivery, customer requirements and third-party engagements operate within established governance standards. 
• The incumbent will partner with business leaders, process owners, customers, vendors and certification bodies to embed governance principles, improve operational effectiveness, enhance compliance maturity and drive a culture of continual improvement throughout the organisation. 
• The Governance Specialist will also support governance digitalisation initiatives through the use of reporting tools, analytics and process automation to improve visibility, compliance monitoring and decision-making.

ROLE REQUIREMENT

• Support alignment of governance frameworks to Nexio's strategic objectives.
• Maintain the organisational context, governance objectives and risk environment.
• Provide governance reporting and insights to leadership.
• Monitor governance performance and compliance trends.
• Drive continual improvement initiatives aligned to business priorities.
• Design, implement and maintain governance frameworks, policies and procedures.
• Monitor compliance with internal controls, customer requirements and regulatory obligations.
• Conduct governance assessments and compliance reviews.
• Facilitate corrective and preventive actions.
• Track governance and compliance KPIs.
• Maintain and improve Nexio's IMS.
• Ensure integration of processes across business units.
• Drive process standardisation and governance maturity.
• Monitor process effectiveness and efficiency.
• Support document and records management processes.

Maintain and continually improve the following management systems where applicable:

• ISO 9001 Quality Management
• ISO 20000 Service Management
• ISO 27001 Information Security Management
• ISO 14001 Environmental Management
• ISO 45001 Occupational Health & Safety Management
• ISO 22301 Business Continuity Management (advantageous)
• Facilitate identification, assessment and reporting of operational risks.
• Maintain risk registers and mitigation plans.
• Support risk reporting and governance reviews.
• Track risk treatment actions and effectiveness.
• Plan and coordinate internal audits.
• Manage audit schedules and audit readiness activities.
• Interface with certification bodies and external auditors.
• Monitor audit findings, non-conformances and corrective actions.
• Ensure closure of audit actions within agreed timelines.
• Monitor vendor governance and compliance requirements.
• Support governance obligations linked to customer contracts.
• Participate in governance reviews with customers and suppliers.
• Ensure governance standards are incorporated into operational delivery processes.
• Develop governance dashboards and management reports.
• Conduct trend analysis and compliance reporting.
• Provide data-driven insights to support decision-making.
• Track governance performance indicators and improvement initiatives.
• Facilitate root-cause analysis and corrective action management.
• Drive process optimisation initiatives.
• Promote governance awareness and best practices.
• Support organisational improvement programmes.

Additional Information:

• This role requires a highly analytical and business-oriented governance professional capable of balancing compliance, operational effectiveness and customer requirements.
• The incumbent must be comfortable operating across multiple management systems, engaging executives and operational teams, and driving governance improvements through data, technology and collaborative stakeholder engagement.

TECHNICAL / PROFESSIONAL COMPETENCIES

• Strong knowledge of:
• ISO 9001
• ISO 20000
• ISO 27001
• ISO 45001
• ISO 14001
• ISO 22301 (advantageous)
• Governance framework implementation
• Risk management methodologies
• Audit management
• Root-cause analysis techniques
• Policy and procedure development
• Process mapping and process design
• Microsoft Power BI reporting
• Advanced Microsoft Office Suite
• SharePoint and document management systems
• Data analytics and dashboard development
• Process automation tools advantageous

QUALIFICATIONS & EXPERIENCE

Minimum Qualifications

Relevant Degree or Diploma in:

• Business Management
• Risk Management
• Governance
• Quality Management
• Engineering
• Information Systems
• Operations Management

Professional Certifications

• ISO 9001 Quality Management
• ISO 20000 Service Management
• ISO 27001 Information Security Management
• ISO 14001 Environmental Management
• ISO 45001 Occupational Health & Safety Management

Advantageous:

• ISO 22301 Business Continuity Management (advantageous)
• ITIL Foundation
• COBIT Foundation
• Risk Management Certification

Experience

• 5 years' experience in Governance, Compliance, Quality Assurance, IMS or Risk Management.
• Experience implementing and maintaining multiple ISO Management Systems.
• Experience managing internal and external audits.
• Experience interacting with certification bodies and auditors.
• Experience developing governance reports and dashboards.
• Experience in ICT, Managed Services, Telecommunications or Technology environments preferred.
• Experience driving process improvement and continual improvement programmes.

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ROLE PURPOSE

• The key function of this role is to drive sales revenue and margin, and to ensure effective execution within the defined vertical segment. This is achieved by putting in place a clear and consistent account management strategy, creating strong focus within the public enterprise segment, and ensuring that portfolio management exceeds guidelines for each account.
• The role provides leadership, direction and resource stewardship to the segment's function. As a senior sales leader, the incumbent works closely with the Chief Sales and Marketing Officer to ensure overall segment sales performance, the profitable achievement of segment sales goals, and alignment of segment sales objectives with the organisation's business strategy.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

ROLE REQUIREMENT

• Primarily involved in the development, evolution, and approval of the long-term vision across the segment. 
• Sets segment strategy and significantly influences business unit strategy
• Provides leadership to sales team.
• Provides technical guidance to sales team.
• Gives regular, comprehensive and constructive feedback to team and conducts their performance appraisals.
• Proactively seeks feedback from team members and deals constructively with any criticism.
• Adjusts management style to get the best from the individuals within the team
• Delegates work to team members taking into account their capacity, level of skill and exposure to different types of work and complexity
• Provides clear instructions and direction, with reasonable deadlines

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Formulate and implement high level strategies to drive sales in the identified segment
• Define and execute operational strategy to acquire new customers within the identified segment
• Define and execute operational strategy to grow share of wallet within existing customers in the identified segment
• Drive a high-performance sales culture within the identified segment using a strong sales management system
• Provide mentorship and coaching to sales people in the achievement of their sales objectives
• Accurately forecast in the weekly cadence to achieve organizational sales and financial objectives
• Track sales team metrics – pipeline accuracy, forecast accuracy and pipeline coverage, target achievement – and coach for performance
• Implement and execute on performance improvement plans for poor performance
• Drive strategic customer engagements at C-level within the identified segment
• Provide input into commercial negotiations for purposes of closing strategic deals

TECHNICAL / PROFESSIONAL COMPETENCIES

• Solid track record of managing key strategic accounts in both public and private enterprises
• Solid proven track record of achieving sales targets and sales execution
• Solid leadership skills

QUALIFICATIONS & EXPERIENCE

• Grade 12
• Degree qualification (essential)
• Post graduate qualification advantageous
• Solid understanding of the ICT Industry products and solutions including Cloud, Cyber-security and Digital
• For the Private Sector Segment, a solid understanding of the multiple sectors (Retail, FSI, Mining and Manufacturing, etc), trends and ICT opportunities. A strong network within these sectors will be advantageous.
• Excellent verbal and written communication skills
• 10+ years of experience in Sales as well as at management level

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional team management skills
• Excellent verbal and written communication
• Ability to delegate efficiently
• Extensive industry knowledge with an eye towards the future
• Diplomacy and patience
• People skills
• Strategic thinking
• Listening
• The ability to set and execute the vision of the company