Governance Specialist at Nexio

ROLE PURPOSE

• The Governance Specialist is responsible for the implementation, maintenance and continual improvement of Nexio's Integrated Management System (IMS), Governance Frameworks and Compliance Programmes.
• The role serves as the subject matter expert on governance processes, risk management, compliance obligations and ISO management systems, ensuring that business operations, service delivery, customer requirements and third-party engagements operate within established governance standards. 
• The incumbent will partner with business leaders, process owners, customers, vendors and certification bodies to embed governance principles, improve operational effectiveness, enhance compliance maturity and drive a culture of continual improvement throughout the organisation. 
• The Governance Specialist will also support governance digitalisation initiatives through the use of reporting tools, analytics and process automation to improve visibility, compliance monitoring and decision-making.

ROLE REQUIREMENT

• Support alignment of governance frameworks to Nexio's strategic objectives.
• Maintain the organisational context, governance objectives and risk environment.
• Provide governance reporting and insights to leadership.
• Monitor governance performance and compliance trends.
• Drive continual improvement initiatives aligned to business priorities.
• Design, implement and maintain governance frameworks, policies and procedures.
• Monitor compliance with internal controls, customer requirements and regulatory obligations.
• Conduct governance assessments and compliance reviews.
• Facilitate corrective and preventive actions.
• Track governance and compliance KPIs.
• Maintain and improve Nexio's IMS.
• Ensure integration of processes across business units.
• Drive process standardisation and governance maturity.
• Monitor process effectiveness and efficiency.
• Support document and records management processes.

Maintain and continually improve the following management systems where applicable:

• ISO 9001 Quality Management
• ISO 20000 Service Management
• ISO 27001 Information Security Management
• ISO 14001 Environmental Management
• ISO 45001 Occupational Health & Safety Management
• ISO 22301 Business Continuity Management (advantageous)
• Facilitate identification, assessment and reporting of operational risks.
• Maintain risk registers and mitigation plans.
• Support risk reporting and governance reviews.
• Track risk treatment actions and effectiveness.
• Plan and coordinate internal audits.
• Manage audit schedules and audit readiness activities.
• Interface with certification bodies and external auditors.
• Monitor audit findings, non-conformances and corrective actions.
• Ensure closure of audit actions within agreed timelines.
• Monitor vendor governance and compliance requirements.
• Support governance obligations linked to customer contracts.
• Participate in governance reviews with customers and suppliers.
• Ensure governance standards are incorporated into operational delivery processes.
• Develop governance dashboards and management reports.
• Conduct trend analysis and compliance reporting.
• Provide data-driven insights to support decision-making.
• Track governance performance indicators and improvement initiatives.
• Facilitate root-cause analysis and corrective action management.
• Drive process optimisation initiatives.
• Promote governance awareness and best practices.
• Support organisational improvement programmes.

Additional Information:

• This role requires a highly analytical and business-oriented governance professional capable of balancing compliance, operational effectiveness and customer requirements.
• The incumbent must be comfortable operating across multiple management systems, engaging executives and operational teams, and driving governance improvements through data, technology and collaborative stakeholder engagement.

TECHNICAL / PROFESSIONAL COMPETENCIES

• Strong knowledge of:
• ISO 9001
• ISO 20000
• ISO 27001
• ISO 45001
• ISO 14001
• ISO 22301 (advantageous)
• Governance framework implementation
• Risk management methodologies
• Audit management
• Root-cause analysis techniques
• Policy and procedure development
• Process mapping and process design
• Microsoft Power BI reporting
• Advanced Microsoft Office Suite
• SharePoint and document management systems
• Data analytics and dashboard development
• Process automation tools advantageous

QUALIFICATIONS & EXPERIENCE

Minimum Qualifications

Relevant Degree or Diploma in:

• Business Management
• Risk Management
• Governance
• Quality Management
• Engineering
• Information Systems
• Operations Management

Professional Certifications

• ISO 9001 Quality Management
• ISO 20000 Service Management
• ISO 27001 Information Security Management
• ISO 14001 Environmental Management
• ISO 45001 Occupational Health & Safety Management

Advantageous:

• ISO 22301 Business Continuity Management (advantageous)
• ITIL Foundation
• COBIT Foundation
• Risk Management Certification

Experience

• 5 years' experience in Governance, Compliance, Quality Assurance, IMS or Risk Management.
• Experience implementing and maintaining multiple ISO Management Systems.
• Experience managing internal and external audits.
• Experience interacting with certification bodies and auditors.
• Experience developing governance reports and dashboards.
• Experience in ICT, Managed Services, Telecommunications or Technology environments preferred.
• Experience driving process improvement and continual improvement programmes.