Job Openings at Servest SA

Minimum Requirements

• Matric.
• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Minimum of 10 years of experience in key account management, with at least 5 years in a leadership role.
• Proficiency in Microsoft Office Suite, CRM software (e.g., Salesforce), and key account management tools.
• Sales Acumen: Deep understanding of sales processes, with the ability to identify and capitalize on new business opportunities.
• Leadership: Strong leadership abilities with a track record of managing and developing high-performing teams
• Strategic Thinking: Ability to develop and execute account management strategies that align with broader business goals.
• Client Relationship Management: Proven expertise in managing and nurturing relationships with key clients.
• Communication Skills: Excellent verbal and written communication skills, with the ability to influence and negotiate at all levels.
• Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
• Problem-Solving: Strong problem-solving skills to address complex client and team challenges.
• Time Management: Effective organizational skills to manage multiple priorities and deadlines across the team.

Duties & Responsibilities

• Team Leadership: Lead, mentor, and manage a team of Account Managers to ensure they meet performance goals and client expectations.
• Strategic Account Management: Oversee the management of key accounts, ensuring that the team delivers exceptional service and meets revenue targets.
• Client Relationship Oversight: Directly manage relationships with the company’s most important clients, acting as the senior point of contact.
• Revenue Growth and Profitability: Drive revenue growth across key accounts through upselling, cross-selling, and identifying new business opportunities.
• Performance Monitoring and Reporting: Monitor the performance of Account Managers, ensuring they meet key performance indicators (KPIs) and targets.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the account management function.
• Contract Management and Negotiation: Oversee contract negotiations, renewals, and amendments managed by the team, ensuring favourable terms for the company.
• Client Retention and Satisfaction: Develop and execute strategies to improve client retention and satisfaction across key accounts.
• Market Intelligence: Stay informed about industry trends, market conditions, and competitor activities, sharing insights with the team and senior management.

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Minimum Requirements

• South African citizen
• Grade 12 (Matric)
• Clear criminal record
• Must have Turf grass qualification & Horticulture Diploma
• Must have a valid un-endorsed drivers licence (Code B)
• Must have at least 5-8 years working experience in golf course maintenance
• Must be computer literate and have strong and accurate report writing skills
• Must be well groomed and be able to communicate with clients in a professional manner
• Deadline driven
• Must have a passion for the golf industry
• Sound knowledge of relevant equipment utilised in golf course maintenance
• Detailed understanding of golf & Turf construction
• Knowledge of fertilizer, pesticides and herbicides

Duties & Responsibilities

• Manage the golf course processes of mowing, trimming, top dressing, treating turf, maintenance of bunkers, hole changing, hedge trimming and general maintenance
• Lead and manage a team responsible for the day-to-day upkeep of the golf course, ensuring tasks are completed efficiently and to the highest standard.
• Ensure that machine maintenance schedules are adhered to and operate golf course equipment
• Ensure proper care and continuous improvement of workplace safety and environmental practices.
• Maintain critical operations such as fertilizing, spraying herbicides and pesticide applications to promote healthy turf and plant life.
• Prepare the course to peak for special events
• Walk and inspect every green daily.
• Ensure compliance with Occupational health & safety standards
• Analyse and implement appropriate measures to optimize turf condition
• Quality Controls
• Attention to detail for all processes done
• Passionate about turf grass, the outdoors and green industry
• Happy to work extra hours and weekends to meet client’s needs

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Minimum Requirements

• Matric.
• Bachelor’s degree in business, Facilities Management, Marketing, or a related field. Master’s degree is a plus.
• Minimum of 10 years of experience in key account management, with at least 5 years in a leadership role.
• Minimum of 3-5 years of experience in business development, sales, or account management within the facilities management, construction, or service-oriented industries.
• Demonstrated success in acquiring new business, achieving sales targets, and driving revenue growth.
• Strong understanding of integrated facilities management services, and sustainability services.
• Experience with strategic growth initiatives in this space is highly desirable.
• Sales & Negotiation Skills: Excellent ability to negotiate, close deals, and manage client expectations effectively.
• Analytical Skills: Ability to analyse data, create actionable insights, and adjust strategies accordingly.
• Communication Skills: Strong verbal and written communication skills, with the ability to present ideas and information clearly and persuasively to senior executives and stakeholders.
• Project Management: Strong project management skills with the ability to manage multiple tasks simultaneously and drive results under pressure.
• Tech-Savvy: Familiarity with CRM software (e.g., Salesforce) and MS Office Suite.

Duties & Responsibilities

• Market Research & Analysis: Conduct and collaborate in-depth market research to identify growth opportunities, market trends, and competitive intelligence. Use this data to shape strategies for client acquisition and market expansion in respective business unit.
• Lead Generation & Prospecting: Identify and qualify potential clients through proactive outreach, networking, and leveraging industry relationships. Focus on long-term business partnerships with key decision-makers in target industries.
• Strategic Sales Planning: Develop and execute a strategic business sales plan that aligns with company goals. Collaborate with senior management to refine target markets, sales tactics, and account priorities.
• Proposal & Contract Management: Lead the preparation of proposals, presentations, and tender responses. Negotiate terms and conditions with potential clients to close new
• business deals and secure profitable contracts within an agreed GP.
• Client Onboarding & Integration: Oversee the smooth transition from sales to operations for new accounts. Collaborate with operations, and other departments to ensure
• seamless implementation of services.
• Relationship Management: Cultivate and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and long-term business retention. Act as the primary point of contact for new business accounts post-sale.
• Service Delivery Coordination: Work closely with internal teams to ensure operational excellence and that service delivery aligns with client expectations. Monitor and troubleshoot issues related to service implementation and performance in line with Customer Survey.
• Performance Tracking: Monitor and report on the progress of new business initiatives, client satisfaction, and revenue growth. Adjust strategies as needed to ensure business objectives are met.
• Cross-Functional Collaboration: Work closely with group BDE, marketing, finance, and operations teams to ensure business development strategies are aligned with company objectives and operational capabilities.
• Marketing & Branding Support: Collaborate with marketing teams to design campaigns, create promotional materials, and enhance the company’s brand presence in the marketplace.
• Innovation & Service Enhancement: Provide input to the development of new service offerings and solutions that meet market needs. Contribute to the company’s innovation strategies to stay competitive.
• Manage Development / Build Capability of the BU Sales Team, Manage Individual Performance in collaboration with the DMD and Chief Commercial Officer.