Job Openings at SMD Technologies

Key Responsibilities

• Product Development & Market Research
• Research new category opportunities, competitor activity, and market trends.
• Identify gaps in the product assortment and propose new product concepts.
• Supplier Sourcing & Management
• Source suitable factories and suppliers in local and international markets.
• Manage sampling, pricing negotiations, and supplier communication.
• Build and maintain strong supplier relationships to ensure quality and efficiency.
• Sampling, Quality & Approvals
• Evaluate samples for design, materials, functionality, packaging, and compliance.
• Manage pre-production approvals, QC processes, and photo sample sign-offs.
• Ensure all products meet required standards and specifications before production.
• Product Information & Documentation
• Prepare detailed product information, visuals, and costings for internal and buyer presentations.
• Maintain all product data, including specifications, packaging details, barcodes, and artwork information.
• Production & Logistics Coordination
• Track shipments and monitor production timelines to ensure on-time delivery.
• Work closely with logistics teams to manage shipping schedules and resolve delays.
• Communicate updates to internal departments regarding production progress.
• Internal Collaboration & Support
• Work with marketing, sales, and design teams to support product launches.
• Provide product knowledge and assist the sales team with range presentations.

Key Requirements

• Minimum 3+ years’ experience in product development or sourcing.
• Strong understanding of manufacturing processes, materials, packaging, and costing.
• Excellent supplier management, communication, and negotiation skills.
• Proven ability to manage QC processes, approvals, timelines, and shipping workflows.
• Highly organised with strong attention to detail and accuracy.
• Matric and an appropriate qualification (e.g., Product Development, Design, Business, or related field).
• Strong proficiency in Microsoft Office and product management tools.

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Key Responsibilities:

• Facilitate product training focused on features, benefits, usage, and troubleshooting of electronic, home audio, and homeware products.
• Train in-store merchandisers and brand ambassadors on soft skills, customer service etiquette, and sales techniques.
• Design and develop engaging training materials, manuals, and visual aids tailored to different learner needs.
• Conduct training sessions on-site and virtually where required.
• Maintain up-to-date and accurate training records, including attendance, feedback, assessment results, and follow-up actions.
• Provide ongoing support and refresher training to field teams.
• Work closely with brand, sales, and product teams to ensure training content aligns with current business needs and product updates.
• Assess the effectiveness of training through observation, evaluation, and feedback.
• Support the onboarding and induction process for new team members.
• Requirements:
• Education: Matric (essential); a relevant tertiary qualification in Training, Education, or a related field is essential.
• Experience: Minimum 2–3 years’ experience in a training or learning & development role.
• Industry Knowledge: Previous experience in training within the electronics, home audio, or homeware sectors is highly advantageous.
• Technical Ability: Must be technically minded with the ability to understand and confidently train others on product features and usage.
• Training Areas: Experience in training soft skills, customer service etiquette, and sales techniques is essential.
• Languages: Fluency in English and at least one or more indigenous South African languages (e.g., Zulu, Xhosa, Sotho, etc.) is required.
• License: A valid drivers license is essential as travel will be required. The successful candidate must have their own vehicle and willing to use the vehicle for work purposes.

Skills:

• Strong facilitation and presentation skills
• Ability to create effective and engaging training content
• Excellent interpersonal and communication abilities
• Strong administrative and recordkeeping skills
• Self-motivated, organised, and able to travel as needed

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Job Description: Key Account Manager
Overview

• The Key Account Manager is responsible for managing major retail customers and driving sales performance across furniture and lifestyle categories. This role focuses on developing strong client relationships, managing day-to-day buyer communication, and executing account growth strategies. The Key Account Manager ensures seamless coordination between internal teams and retail partners to achieve category, sales, and margin objectives.

Key Responsibilities

• Client Relationship & Account Management
• Develop and maintain solid, trusting relationships between major key clients and the company.
• Serve as the primary point of contact for retail buyers (Makro, Game, Builders, etc.).
• Resolve client issues and complaints promptly and professionally.
• Develop a complete understanding of key account needs and anticipate changes or improvements.
• Expand existing relationships and bring in new retail clients.
• Maintain all client documentation and ensure cohesive, up-to-date and accessible filing.
• Sales, Planning & Reporting
• Manage day-to-day account communications, buyer interactions, and category planning.
• Prepare and present product proposals, pricing structures, order plans, and promotional strategies.
• Negotiate contracts, trading terms, and performance timelines.
• Analyse client sales data to identify trends, areas of improvement, and growth opportunities.
• Plan and present account progress, goals, and quarterly initiatives for internal and external stakeholders.
• Identify opportunities to expand product listings, improve margins, or up-sell/cross-sell.
• Ensure all client deliverables are met according to agreed timelines.

Order & Stock Management

• Manage all customer orders from listing and deposits through to shipment tracking and delivery.
• Monitor stock levels, sell-through rates, and promotional performance.
• Understand imports, logistics timelines, and stock flow to support customer planning.
• Work with warehouse teams when required to ensure accurate and timely dispatch of orders.

Internal Collaboration

• Work closely with Product Development, Logistics, Marketing, Merchandising, Warehousing, Design, and Sales teams to ensure client needs are met.
• Lead and mentor internal account teams assigned to each client.
• Oversee internal budgets and collaborate with cients on external budget planning.

Strategic Growth

• Participate in strategic planning to improve client results and grow categories.
• Translate sales statistics and performance data into actionable business solutions
• Support territory expansion by identifying gaps and opportunities

Requirements & Qualifications

• Minimum 3+ years’ experience managing large retail accounts (Makro, Game, Builders, etc.).
• Wholesale/retail distribution Key Account Management experience with a major retail group is essential.
• Bachelor’s degree in Marketing, Business Administration, Sales, or related field (preferred).
• Four to five years’ previous experience in sales management or key account management.
• Strong understanding of imports, stock management, and category planning.
• Excellent verbal and written communication abilities — strong presenter, listener and relationship builder.
• Strong negotiation skills with proven success in contract follow-through.
• Excellent analytical skills with the ability to convert data into insights and solutions
• High proficiency in Microsoft Office, particularly Excel, and experience using CRM software.
• Able to multitask, prioritize, and manage multiple client accounts simultaneously.
• Goal-driven, organized, proactive, and self-motivated.
• Strong leadership skills; able to mentor and coordinate cross-functional teams.
• Excellent problem-solving abilities and willingness to support other departments when required.
• Own transport with a valid driver’s license — frequent store and client visits expected.
• Willingness to travel if required.

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Job Overview:

• The Junior Product Developer will support the end-to-end development of new products and enhancements to existing products across multiple consumer categories. This role works closely with cross-functional teams to bring innovative, market-relevant products from conception to launch.

Key Responsibilities:
Product Development Support:

• Assist senior developers with product concepts, prototypes, and specifications.
• Participate in brainstorming and idea generation.
• Support refinement of existing product lines.

Market Research & Insights:

• Conduct trend analysis, competitor benchmarking, and consumer research.
• Analyse market and category data to guide product decisions.

Testing & Quality Assurance:

• Participate in product testing and QA processes.
• Assist in documenting test results.

Documentation & Administration:

• Maintain product documentation including manuals, specs, and technical sheets.

Project Coordination:

• Track product development timelines and milestones.
• Report project progress and escalate risks.
• Work with internal teams and suppliers.

Category Management:

• Support category growth with the sales team.
• Ensure product availability aligned with customer requirements.
• Use PowerBI to track performance and identify insights.

Cross-Functional Collaboration:

• Work with sales, marketing, compliance, logistics, and manufacturing.
• Assist with packaging, marketing briefs, and related tasks.

Reporting & Data Analysis:

• Prepare performance reports in PowerBI.
• Analyse sales data to forecast trends and identify opportunities.

Customer Feedback & Improvement:

• Collect and analyse customer feedback.
• Recommend improvements and enhancements.

Qualifications:

• Up to 3 years’ product development or related experience.
• Knowledge of prototyping and manufacturing processes.
• Strong analytical and communication skills.
• Proficiency in Microsoft Office and PowerBI.
• Strong organisational abilities.
• Willingness to travel when required.

Preferred:

• Experience in consumer electronics, appliances, personal care, FMCG, or retail.

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Key Competencies:

• Strong Interpersonal Skills: Ability to interact effectively with clients, colleagues, and external partners.
• Exceptional Multitasking Abilities: Capable of handling multiple tasks simultaneously without compromising on quality.
• Extensive Clerical Management Experience: Proficient in managing a wide range of clerical responsibilities with precision and efficiency.
• Excellent Professional Communication and Etiquette: Skilled in both written and verbal communication, always maintaining professionalism.
• Analytical Thinking: Strong problem-solving abilities with a keen eye for detail and analytical thinking.

Job Duties and Responsibilities:

• Accurate Data Capture and Analysis: Ensure all data is captured accurately and analysed to provide meaningful insights for the business.
• Timely Creation and Completion of Reports: Prepare and complete daily, weekly, and monthly reports on time.
• Client Relations and Effective Liaison: Maintain positive client relations and act as an effective liaison between clients and the company.
• Order Capturing and Processing: Manage the entire order process from receipt to delivery, ensuring accuracy and timeliness.
• Proactive Follow-Up on Orders and Client Requirements: Monitor orders and follow up proactively to meet client requirements and resolve issues.
• Internal and External Feedback Provision: Provide constructive feedback to both internal teams and external clients to enhance service delivery.
• Maintenance of Accurate and Up-to-Date Filing Systems: Ensure all filing systems are kept accurate and current.
• Evaluation of Clientele Needs: Regularly assess client needs to tailor services accordingly.
• Regular Updates to Client Listings: Maintain and update client listings to ensure information is current and accurate.
• Assistance in the Preparation of Presentation Materials: Help prepare materials for presentations as needed.

Requirements and Qualifications:

• Professional Administrative Experience: Demonstrated experience in an administrative role, preferably within an e-commerce environment.
• Valid SA Driver’s License and Own Functional Car: Must have a valid driver's license and access to a reliable vehicle.
• Strong Matric Results: Proven academic excellence at the matric level.
• Excellent English Communication Skills: Proficiency in spoken, written, and comprehension aspects of English.
• Fast, Proficient, and Accurate Typist/Data Capturer: High typing speed with accuracy and proficiency in data entry.
• Extensive Knowledge of Microsoft Suite and Other Administrative Programs: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Intermediate to Advanced MS Excel Proficiency: Strong skills in using MS Excel for various administrative tasks, including data analysis and report generation.
• Familiarity with Common Office Equipment: Experience with printers, copiers, fax machines, and other office equipment.
• Detail-Oriented with Exceptional Organizational Skills: Strong organizational skills with attention to detail.
• Strong Problem-Solving and Analytical Thinking Capabilities: Ability to analyse problems and develop effective solutions.

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Job Summary:

• The Business Development Manager will be responsible for driving sales growth by developing new business opportunities and maintaining strong relationships with existing clients. This role requires extensive travel to meet clients, understand their needs, and offer tailored solutions that meet their business objectives.

Key Responsibilities:

• Identify and Develop New Business Opportunities.
• Client Relationship Management
• Sales Presentations and Meetings
• Sales Targets
• Market Research
• Sales Reporting
• Regularly travel to meet clients within the assigned territory, attend industry events, and represent the company at trade shows and conferences.
• Collaborate with Internal Teams:

Qualifications

• Minimum of 3 years of sales experience with a proven track record of meeting or exceeding sales targets.
• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Strong sales and negotiation skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Self-motivated and results-driven.
• Strong problem-solving skills and attention to detail.
• Own reliable car and valid driver’s license.
• Willingness to travel extensively within the assigned territory.

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• Creating interest and awareness of the brand 
• Sales
• Merchandising 
• Engaging with customers 
• Promotions 

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• Promote and increase the brands visibility to attract customers 
• Promote brand products 
• Change pricing and housekeeping