Job Openings at Spur Corporation

Key Duties & Responsibilities

POS System Support

• Assist with basic POS setup, menu updates, and configuration under supervision
• Help monitor system performance and report malfunctions to the POS Manager
• Support the rollout of system updates and new features at store level

Data & Transaction Assistance

• Verify accuracy of daily sales data entry and transaction records
• Assist in compiling basic sales reports for review by management
• Flag discrepancies in data flow or recording for resolution

Technical Assistance

• Provide first-level support for common POS issues (e.g., printer errors, login problems)
• Escalate complex technical problems to the POS Manager or IT team
• Help maintain POS hardware (terminals, printers, scanners) in working order

Training & Documentation Support

• Shadow the POS Manager to learn system best practices
• Assist in preparing user guides and training materials for staff
• Support new employee onboarding by demonstrating basic POS functions

Administrative Tasks

• Maintain logs of system issues and resolutions
• Organize POS-related documentation (manuals, update records)
• Coordinate with vendors for equipment servicing (as directed)

Requirements

Qualifications & Skills

• Education: Matric certificate, IT Diploma or degree advantageous  
• Experience: No prior POS experience required (retail/hospitality background a plus)

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Key Duties and Responsibilities:

POS System Management:

• Oversee the configuration, installation, and maintenance of POS systems including GAAP, Pilot, and Micros.
• Ensure POS systems are always up to date, functioning correctly, and aligned with business needs.
• Manage menu programming, system updates, and troubleshooting of POS software and hardware.

Data Management:

• Maintain the integrity and accuracy of data within the POS systems, ensuring consistent and reliable information for reporting and analysis.
• Manage data flow within the POS systems, including transaction records, sales figures, and menu configurations.
• Oversee the extraction, analysis, and reporting of data to support performance reviews, financial reporting, and strategic decision-making.

Technical Support:

• Provide specialized first-line support for POS-related issues, working with restaurant staff and head office teams.
• Troubleshoot and resolve system glitches and errors to minimize downtime and ensure seamless operations.
• Collaborate with the IT Support team to resolve complex issues and implement solutions that enhance POS performance.

Training and User Support:

• Deliver training to restaurant and head office staff on effective use and best practices of POS systems.
• Develop and distribute user guides, training materials, and troubleshooting documentation for ongoing support.
• Assist store teams with real-time problem-solving and system optimization.

System Integration and Upgrades:

• Lead the integration of new POS features or system upgrades, ensuring smooth transitions with minimal operational disruption.
• Work with external vendors and IT service providers to implement enhancements and address any POS-related challenges.

Data and Reporting:

• Manage data flow within POS systems, ensuring accurate transaction recording and reporting.
• Support the extraction and analysis of sales data for performance reporting and strategic decision-making.
• Regularly monitor system performance and generate reports to identify trends and areas for improvement.

Collaboration with External Partners:

• Serve as the primary liaison with POS vendors and service providers, ensuring effective contract management and service delivery.
• Coordinate with third-party partners to implement system integrations, updates, and troubleshooting efforts.

Continuous Improvement:

• Stay updated on emerging trends and advancements in POS technology to recommend and implement system improvements.
• Conduct regular system audits and suggest optimizations to enhance POS efficiency and user experience.

Requirements

Qualifications and Skills:

• Proven experience in managing and supporting POS systems such as GAAP, Pilot, and Micros within a hospitality or retail environment.
• Strong problem-solving skills with a hands-on approach to troubleshooting technical issues.
• Excellent communication and training skills, with the ability to translate technical information to non-technical users.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with data management, system integration, and vendor coordination.
• Flexibility to provide on-site support at store locations as needed.

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Duties & Responsibilities:

Franchisor Profitability

• Attend Operations meetings to discuss status reports and action plans to improve stores turnover and standards.
• Attend follow up meetings as per the minutes.
• Monitoring branded product off takes and Central Kitchens off takes.
• Ensure timeous collection of debtors.
• Ensure timeous collection of declarations and turnover listings to facilitate checking of correct turnovers declared.
• Ensure that all relevant in-store strategic intent is in place and conduct follow ups in order to ensure maximum turnover is derived.
• Ensure all franchisee fees and advertising levies are collected / paid by the 15th day of each month.

Franchisee Profitability

• Ensure that monthly financial analyses (income statements) are conducted and provide written guidance on improving net profit.
• Assist stores/area managers with the compilation of budgets and cash flows (daily / weekly / monthly).
• Ensure that all relevant in-store strategies are in place, i.e. marketing plans, monthly & weekly overhead budgets, incentives for management, ASPH strategies, staff and casuals and stock turn ratios etc.
• Spend quality time with area managers and spend time in stores to ascertain poor food cost/overhead practices and rectification thereof.

Protect the investment of the franchisees through proactive activity and maintenance of high standards

• Implement on-going follow ups on strategic intent.
• Ensure that monthly quality and hygiene report and 'C' follow ups are done within 10 days.
• Ensure that monthly service assessments and 'C' follow ups are done within 10 days.
• Training of management, casuals and staff, utilising material at the Operations manager’s disposal, e.g. videos.
• Attend Bi-monthly management meetings with owners and management, developing action plans for improvement.
• Utilise tools such as casual and management tests to determine root problems in stores.
• Arrange mystery shopper reports when necessary.
• Assist stores in post-training evaluation.
• Visiting stores to review quality of product, service and hygiene and assist when necessary.
• Demonstrating and following up of opening, 11h00 am, 17h00 pm and closing procedures.
• Organise Q-pro Audits for problematic stores.
• Implementing three (3) / six (6) month marketing plans.
• Ensure that R&M standards are acceptable.
• Initiating revamps and ensuring competitive advantage in the marketplace, i.e. modular PlayStations, Sony PlayStations, trains etc.

Area Management

• Schedule training for new franchisees, staff and management.
• Assist with opening of new stores.
• Assist with upgrades, revamps & technical standards in the region.
• Ensure that the Training Centre has sufficient delegates.

Secondary Functions

• Handle customer complaints immediately.
• Ensure that all promotions and relevant promotional material are available in store.
• Collect lease agreements.
• Collect franchise agreements.
• Collect customer care cards.
• Update Extranet/ Intranet information.
• Ensure all Head Office files and administration is kept up to date and organised.

Discretionary Authority

• Provide an operations assessment grading.
• Provide a service assessment grading.
• Call a meeting between the Regional Heads and Directors/ COO in order to resolve operational problems in the store.
• Enforce buyers and suppliers nominated by our company.
• Request profit and loss statements from franchisees.
• Negotiate revamps.
• Implement strategies to improve the Brand and the franchisees position.
• Convert stores from 30 days to a COD account at Vector.
• Request Q-pro audit for the following;
• Failed hygiene audits
• Poor operational standards
• Enforce the retraining of management/casuals/staff at store level.
• Arrange mystery shopper reports.
• Draw up repairs and maintenance snag lists and ensure that they are completed by the set date.
• Implement marketing strategies in conjunction with the Spur Brand image.
• Debate Branded products viability.
• Organise Franchise Agreements to be signed.

Requirements

Minimum Requirements:

• Grade 12/ Matric.
• A qualification in Operations Management would be advantageous.
• SPUR in store operator and or existing area management experience.
• 3 years’ experience in restaurant senior management or elsewhere in restaurant industry preferable.
• Computer - MS Word, Excel, PowerPoint.
• Be in a possession of a Code 8 driver’s licence.