Main Purpose of the job:
- The Gaming Technical Manager has the overall responsibility and accountability for leading and managing the gaming technical operations for the business unit in line with gaming regulations, legislative requirements and company standards
Duties and responsibilities include:
- Understand the Group Technical planning and delivery strategy and align Unit strategy
- Conduct SWOT analyses and feasibility studies
- Develop strategic objectives for the Unit’s gaming technical deliverables
- Facilitate the management and achievement of milestones of deliverables
- Understand and integrate leading trends and technology with regards surveillance and security practices
- Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management
- Manage and allocate people and operational resources
- Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
- Act as a Subject Matter Expert on gaming technical issues for the unit
- Oversee the development and availability of gaming technical standards and processes at a unit level – ensuring they are updated and communicated
- Integrates Group standards into Unit Operations
- Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols
- Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
- Conduct weekly walkabouts of work areas, both front of house and back of house areas to monitor compliance
- Conducts control self-assessments
- Ensure all staff are trained and found competent against job requirements
- Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these
- Identifies product performance and makes recommendations to address opportunities and gaps
- Build a business case to motivate gaming enhancements and obtain stakeholder buy-in
- Compile and co-ordinate plan for the execution of new projects and machine moves
- Implement and manage approved projects in line with timelines and budget
- Measure and conduct post-mortem feedback on the implementation of new projects
- Shares unit successes with other operations
- Complete the following reports in line with relevant requirements:
- Gaming Board reports
- Investigative/ Audit Reports
- Monthly Financial Review reports
- Risk Reports
- Month end reports
- FIC reporting
- Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations
- Provides motivation and leadership to promote positive working relationships and employee relations within the department
- Track, measure and enhance employee engagement
- Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
- Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
- Source and Select talent as per EE plan
- Drive the employee value proposition
- Performance Management and coaching of reporting managers to ensure KPA’s are achieved
- Facilitates a performance management culture
- Financial Management for the Unit Gaming Technical function including:
- Budget
- Cost management
- Capex
- PIP and forecasting
- Financial reporting for the function
- Develops standards on the customer experience for gaming technical in line with the unit strategy and customer value proposition
- Deals with escalations / complaints effectively and efficiently to resolution
- Be available on the floor to interact with VIP punters and guests when required
- Enable staff that interact with the customer telephonically or in person to provide quality customer experience standards.
- Monitor the customer experience offered by the team and address gaps
- Informs department / staff of information required to perform the duties in the gaming technical operations effectively
- Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
- Liaises with marketing department to understand needs and make recommendations with regards technical promotional tools and application designs
- Manages the relationships and costing with vendors and suppliers
- Communicates any special guest requirements to other relevant operating departments
- Provides feedback and reports back to Unit management on the performance and challenges within the gaming technical environment
- Provides feedback on operations to management team on initiatives, performance, concerns, etc.
- Consult with stakeholders and provide feedback to necessary parties
- Provides direction and guidance on risk management to internal stakeholders
- Train and coach Business units to deliver the gaming technical objectives – legislative requirements, GB updates, leading practice in gaming technology, etc.
Requirements
Minimum requirements (Education and Experience)
- N4 with a trade (prior 1992)
- T3, S4 or equivalent (Light Current)
- Minimum of 3 years’ experience in Gaming Technical shift management position
- Meets the requirements for a key Gaming License
Skills and competencies
- Motivating others / gaining co-operation
- Decision-making
- Problem-solving and designing equipment, systems
- Training; coaching; keeping abreast of new developments in field
- Planning and organization
- Analyzing / Diagnosing product performance
- Reviewing - Assessing feasibility; assessing compliance; efficiencies
- Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
- Controlling people and non-people resources
- Gaming Product performance methodologies
- Gaming equipment repair, care and maintenance
- Gaming Compliance Procedures
- Financial management
- Proficient Computer Skills – MS Office; EGS
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Main Purpose of the Job
- The main purpose of the Refrigeration Assistant is to support the refrigeration technician team in maintaining, repairing, and servicing all refrigeration, cooling, and HVAC equipment to ensure reliable and efficient operation in a 24-hour environment.
- The role assists with routine inspections, basic maintenance tasks, fault-finding preparation, temperature monitoring, and safe handling of tools and materials. The Refrigeration Assistant helps ensure compliance with health, safety, and food safety standards while contributing to the prevention of equipment failures, downtime, and product loss.
- This position plays a key role in keeping all refrigeration systems operational, stable, and functioning at optimal performance.
Duties and responsibilities
Maintenance Support
- Assist technicians with routine inspections, servicing, and cleaning of refrigeration and HVAC equipment.
- Support with preventative maintenance tasks to ensure optimal performance and reduce breakdowns.
Breakdown Assistance
- Provide immediate support during refrigeration faults and equipment failures.
- Assist in troubleshooting, preparing tools, and carrying out basic repair tasks under supervision.
Temperature Monitoring & Compliance
- Conduct regular temperature checks on cold rooms, freezers, fridges, chillers, ice machines, hotel rooms
- Report deviations immediately to prevent product loss and ensure compliance with HACCP and safety standards.
Equipment & Tool Management
- Maintain tools, equipment, and materials in good working condition.
- Ensure proper cleaning, storage, and safe handling of tools and consumables.
Health, Safety & Environmental Compliance
- Adhere to all safety procedures, PPE requirements, environmental guidelines and Training.
- Assist in maintaining safe working conditions in refrigeration plant rooms and work areas.
Record Keeping & Reporting
- Support the completion of job cards, maintenance logs, and temperature records.
- Communicate faults, risks, or irregularities to the Refrigeration Technician or Supervisor.
Support for Projects & Contractors
- Assist during installations, upgrades, planned shutdowns, and contractor work.
- Ensure that all tasks are carried out safely and in line with operational requirements.
General Operational Support
- Perform ad-hoc duties required to maintain continuous equipment availability.
Requirements
Minimum Qualifications (Education and Experience)
- Matric / Grade 12
- National Technical Certificate (refrigeration or mechanical)
- Basic refrigeration knowledge or training (advantageous)
Minimum job- related experience & requirements
- Minimum 2–3 years’ experience in a similar technical environment (air-conditioning or refrigeration repairs and maintenance).
- Ability to work shifts, weekends, and public holidays in line with 24-hour operational requirements.
- Basic understanding of HVAC and refrigeration systems, components, and maintenance procedures.
- Physical ability to lift, carry, and operate HVAC tools, machinery, and equipment.
- Mobility and stamina to work in confined spaces, heights, plant rooms, and various operational areas.
- Ability to follow technical instructions, safety procedures, and standard operating practices.
- Basic electrical knowledge (advantageous).
Scope and limits of the job
- Assisting the HVAC/Refrigeration Technicians with installation, maintenance, servicing, and repairs of HVAC and refrigeration systems.
- Carrying out routine inspections, basic maintenance tasks, temperature checks, cleaning of components, and preparation of tools and equipment.
- Supporting fault-finding processes by providing technical assistance, gathering information, and preparing the work area.
- Ensuring safe handling, loading, and movement of HVAC tools, consumables, and equipment.
- Maintaining accurate records, completing checklists, and updating maintenance logs as instructed.
- Ensuring compliance with all health, safety, food safety, and engineering standards.
- Reporting system abnormalities, hazards, or risks to the Technician or Supervisor immediately.
- Assisting with plant start-up, shutdown, and operational checks as required.
Skills and competencies
- Strong attention to detail and commitment to quality
- Ability to work independently and as part of a team
- Initiative and willingness to learn
- Problem-solving ability
- Good communication and interpersonal skills
- Customer centricity and ability to engage with stakeholders professionally
- Reliability, punctuality, and strong work ethic
- Ability to follow instructions and adhere to procedures
Technical / proficiency competencies
- Basic understanding of refrigeration and air-conditioning principles
- Ability to assist with installation, repair, and maintenance of HVAC and refrigeration systems
- Knowledge of safe handling of refrigerants, tools, and HVAC equipment
- Ability to perform basic fault-finding preparation and support diagnostic processes
- Understanding of mechanical components such as compressors, condensers, evaporators, fans, motors, and filters
- Ability to perform temperature monitoring, pressure checks, and routine system inspections
- Familiarity with SHE legislation, safe working procedures, and hazard identification
- Ability to use basic hand tools, power tools, gauges, and testing equipment under supervision
- Basic understanding of electrical components related to HVAC systems (e.g., thermostats, relays, contractors)
- Ability to follow technical instructions, maintenance schedules, and SOPs accurately
- Proficiency in completing checklists, job cards, and maintenance logs
- Basic computer literacy (MS Office, email)
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