Senior Process Engineer - Digital Transformation & Amp; Automation (South Africa) at Sun International

Description

• The Senior Process Engineer is responsible for enabling the business to modernise and transform into a digitally-led, omnichannel iGaming organisation. This role focuses on reimagining business processes, leveraging technology and automation, and driving operational efficiency across the enterprise.
• The purpose of this role is to identify, design, and implement process improvements that enhance customer experience, reduce operational friction, and support scalable growth.
• The Senior Process Engineer acts as a bridge between business and technology, ensuring that transformation initiatives are both strategically aligned and practically executable. (Based in Johannesburg/ Cape-Town/Durban)
• Map, analyse, and optimise business processes across departments, identifying inefficiencies and opportunities for automation or digitisation.
• Define future-state processes aligned with digital strategy, customer expectations, and strategic goals.
• Collaborate with product, engineering, and business teams to embed process improvements and support system integrations.
• Evaluate and implement automation tools and drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Standardise processes across channels and define KPIs to measure impact, performance, and adoption.
• Facilitate workshops, training, and change initiatives, promoting a culture of innovation and supporting the company’s digital transformation roadmap.

Core behavioural and Technical / proficiency competencies

• Business Process Mapping & Analysis
• Process Design & Optimisation
• Automation & Digitisation Tools
• System Integration & Data Flows
• Performance Measurement
• Documentation & Communication
• Digital Transformation Knowledge  
• Understanding of compliance and regulatory constraints in digital operations 
• Analytical & Critical Thinking
• Managing Customer & Stakeholder relationships
• Applying expertise and technology
• Collaborating & Communicating
• Change Leadership
• Customer-centric mindset
• Agile & Adaptable
• Innovation
• Execution Excellence

Requirements

•  8+ years experience in process engineering, business transformation, or operations improvement
•  Proven expertise in technology-enabled process redesign, automation, and RPA/low-code platforms
• Strong understanding of digital platforms, workflows, and customer journey mapping
• Hands-on experience with tools like BPMN, Visio, Jira, ServiceNow, or automation platforms
• Experience in iGaming, fintech, retail, or other customer-centric industries
• Certification in Lean Six Sigma, BPM, or Agile methodologies