Senior Product Manager: iGaming (SunBet) (South Africa) at Sun International

Description

• The Senior Product Manager – iGaming Systems is responsible for the strategic evolution and delivery of core user-facing flows within the iGaming platform, including registration, banking (deposits, withdrawals, payment integrations), and the client lobby experience.
• This role plays a critical part in driving user acquisition, monetisation, and retention through seamless, secure, and engaging product experiences.
• It requires a blend of customer empathy, data-driven decision-making, regulatory awareness, and cross-functional leadership. (Based in Johannesburg/Cape-Town or Durban)
• Define and evolve the product vision and roadmap for registration, banking, and lobby experiences, ensuring alignment with business goals and user needs.
• Prioritise features and enhancements based on impact, effort, and strategic alignment, balancing short-term delivery with long-term innovation.
• Collaborate with UX/UI, engineering, QA, marketing, and third-party providers to deliver intuitive, accessible, and compliant user flows.
• Conduct user research, testing, and analytics to improve conversion, engagement, and retention.
• Ensure compliance with KYC, AML, GDPR, and other regulatory requirements, working closely with legal and compliance teams.
• Track key product metrics and report insights to leadership to drive informed decisions and continuous improvement.

Core behavioural and Technical / proficiency competencies:

• Product Management & Delivery
• User Experience & Research
• Data & Analytics
• Regulatory & Compliance Knowledge
• Payments & Registration Systems
• Strategic Thinking
• Managing Customer & Stakeholder relationships
• Applying expertise and technology
• Collaborating & Communicating
• Agile & Adaptable
• People Development
• Innovation
• Decision-making
• Customer-centric Thinking
• Execution Excellence

Requirements

• Bachelor’s in Business, Computer science, Product Design or related field required
• 10+ years of product management experience, ideally in iGaming, fintech, or e-commerce
• Proven success in managing user-facing products with complex workflows
• Strong understanding of mobile and web platforms, UX principles, and agile methodologies
• Experience working with regulated products and compliance teams Exposure to machine learning pipelines and predictive analytics
• Experience with payment systems, identity verification, or onboarding flows
• Familiarity with iGaming platforms and player lifecycle management