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  • Posted: Jan 22, 2025
    Deadline: Not specified
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    Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
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    Sales Consultant (Durban)

    Job Purpose

    • Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

    Responsibilities

    • Customer Relationships Development
    • Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.
    • Customer Needs Clarification
    • Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
    • Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
    • Sell Customer Propositions
    • Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
    • Operational Compliance
    • Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
    • Customer Relationship Management (CRM) Data
    • Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
    • Performance Management
    • Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.
    • Personal Capability Building
    • Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
    • Sales Opportunities Creation
    • Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

    Experience

    • 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

    go to method of application »

    Team Lead: Talent Acquisition

    Job Purpose

    • The Team Leader Talent Acquisition is responsible for consulting with People Partners colleagues and business leaders to understand workforce needs and develop talent acquisition strategies to source, attract and hire best-in-class talent whilst supporting, directing and managing Talent Acquisition Advisors. It is critical that the incumbent meets expected service levels and key performance metrics to drive superior customer service by filling open roles within expected timelines.

    Responsibilities

    • Recruitment Management
    • Collaborate regularly with department managers and proactively identify future hiring needs for a significant area. Attract and select candidates for high-level jobs. Promote company's reputation as "best place to work."
    • Internal Client Relationship Management
    • Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.
    • Recruitment Campaigns
    • Create recruitment campaigns to attract high-quality candidates; research the characteristics of key candidate target groups; develop messaging that is relevant and attractive to candidates and consistent with the employer brand and value proposition; identify relevant cost-efficient media, social media, or other channels.
    • Future Talent Recruitment
    • Create multichannel future talent recruitment campaigns to attract large numbers of high-quality candidates; develop messaging that is tuned to values and aspirations of graduates/school leavers and is consistent with the employer brand and value proposition; identify relevant career fairs and cost-efficient media, social media, or other channels.
    • Policy Development & Implementation
    • Provide routine support services to others.
    • HR Data Analytics and Insights
    • Deliver complex analyses of HR data; identify key trends and contribute to the creation of HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.
    • HR Data Management
    • Verify the accuracy and completeness of HR data provided and enter into HR information systems, following defined procedures.
    • Leadership and Direction
    • Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.
    • Performance Management
    • Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
    • Organizational Capability Building
    • Provide coaching to team members to develop their skills.
    • Personal Capability Building
    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Education

    • Bachelor's Degree: Human Resources Management (Required)

    Method of Application

    Use the link(s) below to apply on company website.

     

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