The South African Revenue Service (SARS) is the nations tax collecting authority. Established in terms of the South African Revenue Service Act 34 of 1997 as an autonomous agency, we are responsible for administering the South African tax system and customs service. Its main functions are to: collect and administer all national taxes, duties and levies; c...
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Job Purpose
- To ensure that SARS effectively bridges the gap between customer needs, as expressed through customer service experience, services offered, service recovery and feedback. The unit is responsible for creating designs that are both functional and provide a seamless taxpayer and trader experience. This role focuses on enhancing customer experience through improved service obsession and voluntary compliance by ensuring the effectiveness of tax process value chain. In partnership with other internal and external stakeholders it ensures that the designed solutions improve service across Customer Experience, User Experience, Employee Experience, and User Interface. These solutions are based on consolidated feedback from customers, ensuring that designs are intuitive and enjoyable to use.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma in Business Administration/Management/Marketing/Commerce/Psychology/ Marketing/Operations Engineering (NQF 7) with 8 - 10 years' experience in Customer Service, Business / Operations Management and Service quality management, of which 3 - 4 years at a Junior Specialist level.
#Alternative
Senior Certificate (NQF 4) or Matric 15 years Customer Service/ Business / Operations Management and Service quality management experience, of which 3 - 4 years at a Junior Specialist level.
Job Outputs:
Process
- Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
- Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
- Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
- Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
- Analyse customer feedback, behavioural data, and pain points to drive design decisions and collaborate with stakeholders to define CX goals.
- Conduct qualitative and quantitative research to gather input from employees about customer experiences/ Experience (CX), User Experience (UX), Employee Experience (EX), and User Interface (UI) and identify opportunities for improvement. Conduct user research, customer journey mapping, persona development, and experience audits.
- Define and drive Customer Experience (CX), User Experience (UX), Employee Experience (EX), and User Interface (UI) usability studies to determine ease of doing business with SARS's systems across channels.
- Define and drive CX performance metrics in alignment with government service delivery standards.
- Develop a tactical plan for successful NES/NPS/Customer Experience and Satisfaction metrics rollout and management.
- Developing a deep understanding of customer needs/insights for the development of and self-service user experience/ customer Experience (CX), User Experience (UX), Employee Experience (EX), and User Interface (UI).
- Drive customer experience benchmark studies with relevant revenue authorities to continuously improve value to customers.
- Evaluate and track Voice of Customer (VoC) feedback drawn across sources to identify customer pain-points and define opportunities to improve.
- Lead end-to-end journey mapping for various taxpayer segments (e.g., individuals, SMEs, corporations) channel and product to unlock/ Identify pain points across tax filing, payment, compliance, and inquiry processes.
Governance
- Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Details
- Commitment to continuous learning
- Conceptual Ability
- Customer Orientation
- Customer Service
- Expertise in Context
- Honesty and Integrity
- Fairness and Transparency
- Organisational Awareness
- Problem Solving Awareness
- Trust
- Stakeholder Engagement and Management
- Respect
Technical competencies
- Business Interaction
- Business Knowledge
- Continuous Process improvement
- Creative and Innovative Thinking
- Customer Relationship Management
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies & Procedures
- Influencing Through Communication
- Reporting
Compliance Competency
Advert Closing Date: 8 March 2026
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Job Purpose
- To provide analytical subject matter expertise advice and influential skills to ensure practical design alignment for all existing and forthcoming technology solutions by ensuring that modernisation and enhancement initiatives are carefully and consistently evaluated against a non-exhaustive and constantly evolving set of software design life cycle (SDLC) principles, methodologies, governance standards and protocols.
Education and Experience
Minimum Qualification & Experience Require
- Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Information Technology/ Engineering / Finance and or BAdmin AND 8-10 years' experience in a SAP environment, of which 3-4 years at operational specialist level.
#Alternative
- Senior Certificate (NQF 4) and relevant IT Qualification(s) / Certification(s), and 15 years' experience in a SAP environment
Job Outputs:
Process
- Apply processes to lead, direct and manage the analytical evaluation of business cases, conceptual designs, business requirements specifications, functional specifications, change request and memos across service delivery systems in line with operational targets.
- Design self-explanatory, detailed-oriented and logical process flows and conceptual solution design models for use by the organisation or business units for the purpose of providing information customized to meet specific needs.
- Ensure that the conceptual solution design is fit-for-purpose and in alignment with all the practical design alignment principles consistent with the organisation.
- Check completeness, validity, relevance, and corrective actions where necessary, to maintain set standards and achieve set objectives.
- Communicate a meaningful operational context that promotes the implementation of best practice, operational efficiency, and client service delivery.
- Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
- Analyse and make recommendations about improvements to specialist systems, procedures, and associated area's practice.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact, and use to develop best fit alternatives, best practice implementation solutions.
- Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
Governance
- Ensure all solution designs are in strict adherence to all organisational policies as well as the South African Tax, Customs and Excise Acts.
People
- Provide specialist know-how, support, advice, and practice thought leadership in area of expertise.
- Establishing and maintaining effective relationships to understand needs, and promote understanding of full systems, product, and related services, and ensuring alignment to provide an understanding of all functions within the IT environment and corresponding impact on the operational environment.
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Finance
- Ensure effective internal management and reconciliation of all solution artifacts.
- Implement and monitor the effective financial control, management of costs and corporate governance in area of specialisation.
Client
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Application Development and Maintenance
- Business Knowledge
- Database design and management
- Efficiency improvement
- IT Knowledge
- Reporting and Interpretation
- System thinking
Compliance Competency
Advert Closing Date: 08 March 2026
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Job Purpose
- To provide business systems expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, in order to continuously enhance service delivery. This role is primarily focused on collaborating closely with business units to acquire a comprehensive understanding of their business strategy, processes, services, roadmap, and overall context of operations. The key objective is to provide an end-to-end support function that ensures the smooth functioning of modules in the SAP SuccessFactors Talent suite while ensuring that the necessary interventions required to address business challenges are identified and addressed.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology/ Engineering / Finance and or BAdmin AND 5-7 years' experience in a SAP environment, of which 2-3 years at functional specialist level
ALTERNATIVE
- Senior Certificate (NQF 4) AND 10 years SAP experience
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation & opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to or`ganisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Efficiency improvement
- Functional Policies and Procedures
- IT Strategy and Planning
- Reporting
- System thinking
Compliance Competency
Advert Closing Date: 08 March 2026
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Job Purpose
- To be responsible for co-ordinating, programming, implementing and maintaining system architectures, including hardware, operating systems, and utilities, and related client services within the organisation and ensuring to meet service level agreements. To be responsible for identification and resolution of complex hardware and software technical problems and malfunctions related to network and related servers and makes decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions, ensuring a stable performance environment for the enterprise business processing system.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) Information Technology AND 8-10 years' experience in IBM WebSphere Application Server, of which 3-4 years at junior specialist level.
#OR
- Senior Certificate (NQF 4) AND IT Qualification (s) / Certification (s), in Information Technology and 8-10 years’ experience in IBM WebSphere Application Serve of which 3-4 years at junior specialist level, AND additional requirements specified in Min Functional requirements, where applicable.
- AiX: IBM AiX Certified Engineer, PowerHA, IBM Systems Director or relevant certification OR
- LINUX: SuSE Certified Professional or Linux Professional Certified Level 2 or Redhat Certified Technician OR
- WAS: IBM WebSphere Application Server Certified System Administrator or any other relevant certification
#ALTERNATIVE
Senior Certificate (NQF 4) AND 15 years IBM WebSphere Application Server experience of which 3-4 years at junior specialist level.
Job Outputs:
Process
- Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
- Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
- Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
- Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
- Advising on programming, implementation and maintaining system architectures, including hardware, operating systems, and utilities, and related client services within the enterprise.
- Advise on the identification and resolution of high-level hardware and software technical problems and malfunctions related to network and related servers.
- Makes decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions.
- Proactively researches and locates necessary tools and processes to identify and proactively avert troublesome trends as they develop.
- Advice on stable performance environment for the enterprise business processing system.
- Participates in various IT projects intended to continually improve/upgrade the systems infrastructure.
- Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Configuring, debugging and supporting multiple infrastructure platforms.
- Developing, maintaining and supporting technical infrastructure, hardware and system software components and developed applications.
- Performing high-level root-cause analysis for service interruption recovery and creating preventive measures.
- Performing installation, maintenance and support of system software/hardware and user support.
- Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
- Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
- Ensure compatibility and interoperability of in-house computing systems.
- Ensure system connectivity of all servers, shared software, groupware, and other applications.
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
- Integrate servers and their associated software into enterprise systems/solutions.
- Monitor and test system performance; prepare and deliver system performance statistics and reports.
- Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
- Responsible for building, implementing and maintaining system hardware and software architectures as well as to identify and resolve all hardware and software technical problems.
- Participate in various IT projects intended to continually improve/upgrade the system infrastructure.
- Establish systems programming standards and documentation requirements and play a key role in the integration of mainframe, midrange, shared systems and other computing architectures.
- Advise and design in support of the management and support of the organisation's System operating systems and/or application server software and utilities infrastructure - Specialist coding for the optimisation of System systems to optimise workflow; coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology, ensuring alignment of IT strategy to business strategy.
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
Advert Closing Date: 06 March 2026
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Job Purpose
- To manage the administrative, operational and governance functions, as well as coordinating `the strategic and performance plan of the Segment Director. Coordinate the interface between the Director’s Office, internal and external stakeholders on matters requiring attention of the Director.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Commerce/ Administration AND 8-10 years' experience in office management support, of which 3-4 years at junior management level
Alternative#
- Senior Certificate (NQF 4) AND 15 years’ experience in office management support, of which 3-4 years at a junior management level.
Minimum Functional Requirements
- To manage the administrative, operational and governance functions, as well as coordinating the strategic and performance plan of the Office of the Segment Director. Coordinate the interface between the Office, internal and external stakeholders on matters requiring attention of the Director.
Job Outputs:
Process
- Provide support to the Segment Director in preparation for internal and external meetings, including presentations.
- Co-ordinate information concerning progress and programs of various management committees and other relevant internal stakeholders.
- Conduct quality assurance inspections to ensure that all work conducted is in line with set standard and comply with defined processes and procedures.
- Develop, implement and monitor a new reporting ethos that focuses on standardisation and uniformity.
- Draft responses regarding more complex issues for internal and external stakeholders.
- Drive projects carried out by the Segment Director’s office through the application of effective project management principles.
- Ensure effective functioning of the office with emphasis on the administrative documentation and management support side.
- Ensure efficient and effective follow-through and quick turnaround times for query resolution, meeting of deadlines and electronic correspondence.
- Manage the risk register and coordinate Audit processes on behalf of the Director.
- Monitor and coordinate the implementation of resolutions from Management meetings.
- Prepare and co-ordinate submissions for quarterly and periodic reporting with the responsible portfolio committees, steercoms, etc.
- Prepare and manage all reports, correspondence and documents, including the monitoring of the document management system.
- Provide professional input and support in preparing reports as well as Segment reports, submissions and approvals.
- Provide quality assurance for Segment reports, as well as taking minutes for divisional meetings.
- Provide strategic support to the Director on the day-to-day office management.
- Provide support in dealing with ad hoc requests as they arise e.g. interviews, submissions, offer letters etc.
- Research, analyse and compile comprehensive documents/presentations, as required
- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
- Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions.
- Provide periodic reports on performance against plan and progress on short-term initiatives and use to realign tactical plan and objectives appropriately.
- Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Timeously communicate top-down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
- Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
Advert Closing Date: 03 March 2026
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Job Purpose
- To plan, manage and monitor the implementation of Customs activities and end-to-end processes, by managing the internal operations and resources within Customs division, in order to deliver on approved operational plans and to continuously enhance service delivery.
Minimum Qualification & Experience Required
Education and Experience
- Bachelor’s Degree/Advanced Diploma in Business Management, international trade or related field (NQF 7) and 5-7 years' experience in the Customs environment of which 1 year at a supervisory level, with experience in Ports of Entry operations as an added advantage
#ALTERNATIVE
- Senior Certificate (NQF 4) and 10 years’ experience in the Customs & Excise environment, of which 1 year at a supervisory level, with experience in Ports of Entry operations as an added advantage.
Job Outputs:
Process
- Develop and align the functional operating model and value chain in relation to the organisational mandate, in partnership with stakeholders
- Consult with clients or stakeholders on complex issues and give technical advice to ensure the correct application of relevant legislation.
- Provide input into and implement the functional strategy for the business unit, in line with best practice and SARS strategic objectives.
- Manage & sustain corporate governance activities, including AG, Internal Audit, QMS, Office Assurance & Management Control Programmes within the team.
- Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
- Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
- Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
- Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
- Ensure procedures, policies and mandates are clearly understood and complied with.
- Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
- Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
- Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
- Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
- Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
- Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
- Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
- Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
Advert Closing Date: 03 March 2026
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Job Purpose
- To provide strategic and operational leadership for the Criminal Investigations: Integrated Stream, delivering integrated, intelligence-led criminal investigations that dismantle complex tax-crime, combat multi-entity tax offences and associated illicit financial activities and money‑laundering schemes, secure prosecution-ready evidence, and strengthen collaboration across SARS divisions and key law‑enforcement partners—advancing SARS’ mandate to enforce responsibly and decisively and make non‑compliance hard and costly.
Education and Experience
Minimum Qualification & Experience Require
- Relevant Honours degree (NQF 8) [Investigations, Law, Accounting] AND 10-12 years' experience in an Investigations, Law, Accounting environment, of which 3 years at management level.
ALTERNATIVE #
- Relevant Bachelor's Degree (NQF 7) [Investigations, Law, Accounting] AND 12 - 15 years’ experience in a in an Investigations, Law, Accounting environment of which 3 years at management level.
Minimum Functional Requirements
Job Outputs:
Process
- Develop and execute tactical criminal investigation strategy and delivery plans that are aligned with National criminal investigation Strategy.
- Liaise & coordinate with key stakeholders, NPA in terms of the memorandums of understanding (MOU) between SARS, SAPS & NPA & sub-divisions (Special Investigations Unit (SIU); Asset Forfeiture Unit (AFU) & Department Special Ops (DSO Scorpions).
- Ensure accuracy and integrity of data on the national case management system (CMS) for criminal investigations.
- Assist and attend to any requests from the NPA, in relation to the said investigation in accordance with the memorandums of understanding (MOU) between NPA, especially the NPA Special Tax Units at national and regional level.
- Oversee and conduct any complex criminal investigations in the regions and report outcomes.
- Implement, monitor and evaluate the quality of criminal investigations performance programmes and recommend changes in line with legislative requirements.
- Implement the performance and documentation of all criminal investigations and the reporting and resolution of any weaknesses and shortcomings.
- Execute policies, procedures and practise notes in line with all legislation administered by the Commissioner for SARS; the Constitution and the Criminal Procedure Act.
- Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation.
- Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
- Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional and organisational changes.
- Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Use the insights gained through integrated business reports to measure success & realign tactical strategy development objectives appropriately.
Governance
- Implement governance, risk, and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
- Manage and or advise on policy translation and application in the business area.
People
- Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
- Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised areas.
- Plan & develop enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems, and achieve objectives.
Advert Closing Date: 03 March 2026
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Job Purpose
- To coordinate and support projects, assist with managing and maintaining customer relations, project documentation and monitoring of project milestones / tasks according to agreed project plans.
Education and Experience
Minimum Qualification & Experience Required
- National Diploma / Advanced Certificate (NQF 6) preferably in Project Management, Business Administration, Public Administration, Office Management/ Administration or related qualification AND 2 - 3 years’ experience within a project management environment, of which 1 - 2 years at a knowledge worker level worker level.
Alternative #
- Senior Certificate (NQF 4) AND 5 years’ related experience within a project management environment, of which 1 - 2 years at a knowledge worker level.
Minimum Functional Requirements
- GOC Confidential - (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations; (b) Commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information
- Microsoft skills (Proficient in) i.e. Excel, Word, PowerPoint, etc.
- Demonstrated ability in Project planning, tracking, and reporting
- Manage risks and adhere to governance management frameworks.
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Apply the PMO methodologies for projects ensuring that inputs and deliverables are timeous and up to specified standards.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Coordinate implementation of plans and initiatives in area of accountability.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Develop a short-term delivery plan, and plan unit's activities to ensure that agreed standards and objectives are met.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Ensure correspondence and information received from external and internal sources is verified and receive the necessary attention.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Monitor and report on progress, relevant issues and risks impacting deliverables and take corrective action where necessary.
- Prepare records of project activities and ensure the timely processing and delivery of required materials.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Use practical and applied knowledge and judgement to arrive at decisions.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
Advert Closing Date: 03 March 2026
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Job Purpose
- To facilitate the adoption of new leading edge ‘Game Changer’ concepts in support of the SARS enterprise strategy. This is achieved through research and benchmarking, participating in open collaboration networks, identifying and conceptualising innovation solution designs, the incubation of concepts (e.g., prototyping, piloting, etc.) and implementation of solution designs.
- The outcomes are utilised to define product features, develop their implementation roadmaps in the SARS business architecture and business solutions landscape, and ensure that the designs support the achievement of sustainable business results, including the provision of design and implementation support and conducting stakeholder engagement
Education and Experience
Minimum Qualification & Experience Required
- Honours / Postgraduate Diploma (NQF 8) in Industrial Engineering; Computer Science and Min. 10-12 years' experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.
Alternative#
- Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Industrial Engineering or Computer Science and 15 years’ experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.
Job Outputs:
Process
- Innovation
- Collaborate with local and international owners, partners and stakeholders
- Conduct local and international research and benchmarking
- Develop, socialise and publish fore-sighting reports
- Draft idea elevator pitches
- Understand business problem using data driven approach
- Design Innovation Solutions
- Draft Innovation Business Cases
- Build, test and demonstrate prototypes
- Manage prototype governance
- Track solution benefits
- Solutioning
- Build relationships with Business, Product and Segment Owners
- Build stakeholder and partner networks
- Assess the strategic landscape
- Draft or facilitate the drafting of modernisation and solution strategies (5-10-year horizon)
- Socialise modernisation and solution strategies
- Analyse and understand problems
- Collaborate on the detailed designs
- Draft Business Cases
- Participate in the development and testing cycle
- Track solution benefits
Advert Closing Date: 15 March 2026
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Job Purpose
- To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by conducting, analysing and recommending compliance interventions in the Employees’ Tax product for the Large business and International tax base in order to continuously enhance service delivery, and to compile risk reports which recommend mitigation for non-compliance and abusive tax practices.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Taxation and/or Auditing or related qualification and 5-7 years' experience in Employees’ Tax risk profiling and/or Employees’ Tax auditing, of which 2-3 years at a technically skilled level.
ALTERNATE:
- Senior Certificate (NQF 4) and 10 years related experience in Employees’ Tax risk profiling and/or Employees’ Tax auditing, of which 2-3 years' at a technically skilled level.
Job Outputs:
Process
- Provide accurate identification of potential risk and escalate issues as required.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Plan and organise own work tasks within area of work.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve redefined objectives.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
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Job Purpose
- To champion policy frameworks and objectives with internal partners to ensure integration between functions in pursuit of strategic goals, develop annual and longer-term resource plan and secure capacity to achieve divisional objectives consistent with long-term strategic plan. Develop and oversee SARS procurement strategies, develop, implement and lead best practices which will ensure the effective sustainability of procurement initiatives embarked by SARS and to provide authoritative advice and guidance that supports the realisation of major organisational objectives in line with the SARS mandate.
Education and Experience
Minimum Qualification & Experience Required
- Honours/ Postgraduate Diploma (NQF 8) in Procurement and/ or Supply Chain Management and 10-12 years' experience in the procurement of Facilities/Professional Services, of which 3-4 years at a middle management level.
ALTERNATIVE #
- Bachelor's Degree / Advanced Diploma (NQF 7) in Procurement and or Supply Chain Management (NQF 7) and 12-15 years' experience in the procurement of Facilities (CRE) / Professional Services, of which 3-4 years at a middle management level.
Minimum Functional Requirements
- Chartered Institute of Procurement and Supply (CIPS) registration is an added advantage.
- Procurement Process Management (PPM) - Managerial (Intermediate) . Develops, improves and fulfils organisational and functional objectives in Procurement and supply. The establishment and modification of processes, strategies and control procedures will result from review and constructive challenge at each stage of the procurement process. The procurement process should have the appropriate strategic context and key elements: Demand Management, Sourcing, Supplier Performance & Measurement, Performance Management, Knowledge Management. Ensuring the effectiveness and continuing development of the procurement process in all phases from identification of business need through to performance measurement. Everyone involved in the process can contribute to value creation.
- Compliance to Procurement Principles and Legislation. Government issued the General Procurement Guidelines not only as a prescription of standards of behaviour, ethics and accountability which it requires of its public service, but also as a statement of Government's commitment to a procurement system which enables the emergence of sustainable small, medium and micro businesses which will add to the common wealth of South Africa and the achievement of enhanced economic and social well-being of all South Africans. Tenders in South Africa are measured on three principles, namely Functionality, Price and Broad-Based Black Economic Empowerment (B-BBEE). An Enterprise's ability to execute a contract is measured through the Functionality Principal in the Tender Environment. If an Enterprise's tender response did not pass the Functionality test it can't be measured on Price and B-BBEE. Enterprises that respond to tenders must ensure that they will pass the Functionality test in order to advance.
Advert Closing Date: 2 March 2026
Method of Application
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