Job Openings at Tracker Connect (Pty) Ltd

Job description

• Hunt new Business across multiple verticals
• Identify opportunity and generate sales in the corporate sector
• Upsell Clients through product stack
• 100% field sales
• Achieve a monthly installation target
• Maintain and develop a corporate database
• Maintain a level of product knowledge determined by management and measured quarterly by product assessments
• Present at Boardroom and Executive level
• Accomplish expected outbound call stats determined by management
• Provide service to both new and prospective clients
• Compile & submit reports at management’s request

Minimum requirements

• Matric
• Formal Sales Qualification advantageous
• At least 5 years new business sales experience in Corporate/Business market
• Proven track record of canvassing ,cold calling and hunting new business
• Completion of recognized formal sales training courses or relevant experience
• Strong face to face sales experience with proven track record
• Computer literate: MS-Office
• Excellent presentation skills
• Valid Driver’s License and own reliable vehicle
• Excellent communication and organizational skills
• Negotiating and Sales Skills
• Can Do Attitude
• Self-motivated and passionate about driving Sales
• Customer Orientated and Solution driven 

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Job description

• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Scheduling fitments of Tracking units
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
• Selling of value added services
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements 

Skills and Competencies:

• Selling skills (objection handling & negotiation)
• Customer centric
• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing

Minimum requirements

• Matric
• Minimum 1 year previous call centre experience in a sales environment is essential
• RE 5, 120 FAIS credits advantageous
• MS Office knowledge (Basic or Intermediate Excel) 

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RESPONSIBILITIES

• The incumbent is expected provide excellent service to internal and external customers
• Operate and direct all calls on switchboard
• Receiving and welcoming visitors and customers and contacting the relevant department for assistance
• General office administration
• Receiving and dispatching parcels and envelopes
• Liaise with internal staff/departments by ensuring messages and information is timeously and correctly processed
• Maintains security by following procedures; monitoring logbook
• Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service
• Administration of stock (Tea, coffee, milk, sugar, cleaning)
• Creating installation certificates, vehicle lists for clients
• Assist in keeping the reception area clean and tidy, at all times

Minimum requirements

SKILLS AND KNOWLEDGE

• Matric coupled with a minimum of 1 year working experience in a Reception environment or relevant tertiary qualification.
• Immaculately groomed individual with a friendly and energetic personality.
• Speak and write English fluently.
• A passion for customer service and a professional attitude at all times.
• The incumbent should have excellent interpersonal skills and the ability to pay attention to details.
• The ability to cope with a constant changing and pressurised environment.
• Computer literate with knowledge of Microsoft Office.

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Job description

• Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses and plant machinery.
• Perform the installations as per the set standard of quality.
• Perform the installations at a site convenient to the customer.
• Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
• Complete all relevant documentation associated with the installation.
• Provide customer service in accordance with a set standard.
• Be responsible to determine and request additional.

Minimum requirements

• Minimum 3 years’ experience as an auto electrician, motor mechanic, installation of Tracking devices, vehicle accessories and vehicle alarms.
• Grade 8. Matric will be advantageous
• National Technical Certificate in Automotive Electronics/Motor Mechanic would be advantageous
• Valid driver’s license (not less than 12 months)
• Computer literate
• The candidate must possess good communication and administrative skills.
• Possess good fault-finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.
• Excellent Communication Skills
• Excellent customer service skills
• Self-disciplined and self-motivated
• Sharp Problem-Solving Skills
• The Ability to Work Within a Team
• Creative Thinking

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Key roles and responsibilities: 

• Be based on a Dealers Floor and perform the below duties-
• Be Responsible for the Demo and Pre Fit Dealer Accounts.
• Setting up and Maintaining Demo/Pre Fit Account Process and Procedures
• Monthly Audits
• Responsible for Monitoring and Achieving, required conversion on Demo Accounts
• Secure new business from Dealership.
• Facilitate growth of installations at Service Centres.
• Provide policy/product information.
• Follow up service on existing and prospective clients.
• Client training and presentations.
• Area and market penetration.
• Query and account resolution.
• Achieve sales and operational targets set by management.
• Provide client service to both existing and prospective clients.
• Administration of sales contracts.
• Complete weekly activity reports.
• Attend to point of sale material at Dealership and Service Centres.
• Maintain set call rate.
• Achieve sales targets regarding assigned projects.
• Monthly stock takes at Service Centres.
• Demo account conversion and administration.
• Maintenance of Dealer File.
• Attend to necessary administration.
• Attend occasional after hour functions.

Minimum requirements

Qualifications and experience required:

• Matric and at least 1 year Tele sales/Call center Sales experience in a sales environment.
• Proficiency in MS-Office.
• Excellent presentation skills.
• Valid Driver’s License
• Excellent communication and organizational skills.