Job Openings at Weylandts Furniture Cape Town (Pty) Ltd

 Main Accountabilities: 

 Financial Management

• Consistently meet and exceed monthly and YTD –
• Cash Collected (Net of VAT), and
• Discount Target
• Drive new sales opportunities through a variety of innovative methods

 Customer/ Brand Management 360°

• Drive exceptional customer service with full accountability for customer engagement and communication
• Assist clients and ensure that their needs are identified and met
• Act as the single point of contact for the client
• Ensure that care instructions are explained
• Maintain general housekeeping and ensure that all items are priced and displayed correctly
• Ensure training compliance in line with company policy

 Operational Management

• Ensure that processes detailed below are executed efficiently and as per company policy
• Sales Orders
• Account Management
• SR Management / Resolution
• Stock take
• Studio Referral
• Decorator / Partner Program

 Qualifications: 

• Grade 12/ Matric
• Relevant diploma/ degree advantageous e.g. Interior Design

 Experience and skills: 

• Minimum of 5 years’ work experience
• Previous experience in consumer-centric environment
• Proven record of meeting and exceeding sales targets
• Excellent communication, interpersonal and networking skills
• Comfortable working with different systems and technology, including POS and stock management systems
• Must be available to work retail hours including weekends and public holidays
• Passionate about décor and Weylandts furniture and homeware products.
• Valid driver’s license and own vehicle essential

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Main accountabilities:

• Ensuring accurate and timely processing of sales and orders, including production of invoices, delivery details and handling of payments
• Responsible for balancing daily cash ups
• Ensuring that all data gathered from customers and sales consultants is accurate (in relation to product codes and delivery addresses etc)
• Answering telephones in a professional manner and answering queries efficiently when possible
• Ensuring that company policies and procedures are adhered to at all times
• Production of reports as required (using Excel) and carrying out all related administration, including filing
• Assist customers with sales of Homeware products
• Assist consultants and merchandisers with housekeeping and when required on the store floor.
• Participation in stock takes on a daily/ weekly basis as directed by the store manager.
• As the first point of contact with customers, engaging and interacting to enhance the client experience and answer queries.
• Handling customer complaints as far as possible and referring appropriately when necessary.
• Must be willing to take on further administration responsibilities if necessary.

Qualifications:

• Grade 12/Matric

Experience and skills:

• Excellent administration and typing skills are required. 
• Sound working knowledge of Microsoft Office necessary.
• Previous background in customer facing environment in admin role required.
• Must be available to work retail hours including weekends and public holidays.
• Passionate about décor and Weylandts furniture and homeware products.
• Comfortable working with different systems and technology.