Job Openings at WNS Global Services

Job Description

Main Purpose:

• Transactional management for clients’ Accounts Receivable (AR) function. Responsible to accurately process, analyse, balance and reconcile all financial related activities within the specified time frames and Service Level Agreements (SLA) targets.

• Ensure that all unpaid debt and related issues are followed-up (internally & externally) and resolved timeously in order to meet the average day’s outstanding targets.

• Post stabilisation of business operations and implementation of transformation initiatives, the role can evolve from transactional processing to higher-end work including but not restricted to exception handling, problem solving skills and using the latest technology to deliver future results. 

Key Responsibilities:

• Ensure timeous collection of all debts owed to the client by make contact with customers and continuously following up

• Check and follow-up and all unpaid debt across business environments

• Ensure that all credit applications received are actioned and passed on speedily to the Master Data Administrator in order to have the customer account opened

• Ensure that the average days outstanding targets are met or kept to a minimum

• Maintain and build customer relationships with debtors

• Verify daily the monies received by customers on the and allocate these funds to the respective debtor’s accounts

• Receive and deal with any incoming customer calls and enquiries arising from any short payments received or any related documentation

• Financial Closing (Month-end, half-year and year-end activities associated with AR function)

• Perform thorough investigations on financial differences

• Initiate adjustments/corrections within control parameters

• Ensure on a month-end basis that all statements are distributed to customers comparing these to age analysis

• Immediate escalation to Team leads to address unresolved issues

• File supporting documentation electronically (logical and available)

• Ensure high levels of customer satisfaction

• Meet the requirements within client SLA’s

• Compliance to company policies/procedure and reporting timelines               

Qualifications

• Matric/Grade12
• Post Matric qualification in Finance and/or Accounting will be an advantage

Additional Information

• 1+ years proven Financial or Accounting experience

• Excellent MS Office skills specifically Excel

• Sage X3 experience will be an advantage

• Strong Customer Focus and Orientation

• Managing and coping under high pressure

• Integrity and honesty in all engagements

• Continuous Business Improvement mind-set

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Job Description

• To ensure that the client has business continuity in a safe and healthy environment. To ensure that facilities day to day operations are completed satisfactorily by the appropriate personal. Ensure that staff is proactive. Ensure that regular audits are completed and that the concerns found are rectified. Communicate regular with manager and complete weekly and monthly reports. File all documents and have it on hand for audits.
• Have weekly meetings with onsite staff. Have monthly meetings with suppliers and raise concerns. Ensure that all scheduled work is completed as per scope and that all required documents are received. Oversee all onsite contractors and supervise onsite Facilities operations. Communicate regularly with superior on on-going operations raise any concerns immediately.
• To be the communication centre and coordinate all services.

Qualifications
Essential

• Matric/Grade 12 Certificate

Preferred

• Facilities Management background
• Project Management
• Computer literate. Microsoft office.

Additional Information
EXPERIENCE REQUIRED

• At least 5 years’ experience
• Be able to work independently
• Facilities back ground
• Health and safety
• Project Management experience
• General building
• Computer literate
• Staff management

KNOWLEDGE AND SKILLS REQUIRED

Experience Required

•               Strong personality essential
•               Customer service orientation
•               Pride
•               Hunger to exceed
•               Leadership skills
•               Motivated
•               Able to work under pressure
•               Basic office skills
•               Computer literate
•               Friendly personality
•               Team person

Formulate strategies and concepts

Planning

Know the industry

Does the extra mile

Initiative

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Job Description

• To ensure that the client has business continuity in a safe and healthy environment. To ensure that all equipment are maintained as per SLA’s. Ensure that Technical staff is fully trained to operate and maintain equipment.
• Evaluate suppliers and ensure that WNS gets value for their money. Manage technical staff. Technical reporting.

Qualifications
Qualified Electrician with Matric and NQF level 4

Additional Information

•          At least 5 years’ experience
•          Be able to work independently
•          Advance Problem solving
•          Complex Fault finding
•          General Building work
•          Advanced electrical and plumbing
•          Facilities back ground
•          Health and safety
•          Some Electrical and mechanical design abilities
•          HVAC experience (Chilled water and DX)
•          Fire system experience
•          Data Centre management experience
•          Power management
•          PLC controls
•          Generators controls
•          BMS exposure
•          Project Management experience
•          Water reticulation experience
•          Electrical testing
•          Power analyzing
•          Basic HVAC calculations
•          General building
•          Advance electrical calculations
•          Computer literate
•          Staff management