Associate/Senior Associate Operations - Accounts Receivable at WNS Global Services

Job Description

Main Purpose:

• Transactional management for clients’ Accounts Receivable (AR) function. Responsible to accurately process, analyse, balance and reconcile all financial related activities within the specified time frames and Service Level Agreements (SLA) targets.

• Ensure that all unpaid debt and related issues are followed-up (internally & externally) and resolved timeously in order to meet the average day’s outstanding targets.

• Post stabilisation of business operations and implementation of transformation initiatives, the role can evolve from transactional processing to higher-end work including but not restricted to exception handling, problem solving skills and using the latest technology to deliver future results. 

Key Responsibilities:

• Ensure timeous collection of all debts owed to the client by make contact with customers and continuously following up

• Check and follow-up and all unpaid debt across business environments

• Ensure that all credit applications received are actioned and passed on speedily to the Master Data Administrator in order to have the customer account opened

• Ensure that the average days outstanding targets are met or kept to a minimum

• Maintain and build customer relationships with debtors

• Verify daily the monies received by customers on the and allocate these funds to the respective debtor’s accounts

• Receive and deal with any incoming customer calls and enquiries arising from any short payments received or any related documentation

• Financial Closing (Month-end, half-year and year-end activities associated with AR function)

• Perform thorough investigations on financial differences

• Initiate adjustments/corrections within control parameters

• Ensure on a month-end basis that all statements are distributed to customers comparing these to age analysis

• Immediate escalation to Team leads to address unresolved issues

• File supporting documentation electronically (logical and available)

• Ensure high levels of customer satisfaction

• Meet the requirements within client SLA’s

• Compliance to company policies/procedure and reporting timelines               

Qualifications

• Matric/Grade12
• Post Matric qualification in Finance and/or Accounting will be an advantage

Additional Information

• 1+ years proven Financial or Accounting experience

• Excellent MS Office skills specifically Excel

• Sage X3 experience will be an advantage

• Strong Customer Focus and Orientation

• Managing and coping under high pressure

• Integrity and honesty in all engagements

• Continuous Business Improvement mind-set