Job Openings at WNS Global Services SA

Key responsibilities

• Day to day maintenance
• Ensure a healthy environment
• Ensure WNS assets are kept in a good condition
• Update all asset registers
• Assisting in the collation and verification of monthly/weekly SLA reports & invoices with the FM Key Accounts Manager.
• Be proactive with all maintenance activities
• Supervise contractorsCarry out all schedule maintenance within SLA.
• Attend to all calls logged on the helpdesk within SLA
• General Audit function –preventative maintenance

Qualifications & Experience

• At least 1 years’ experience
• Be able to work independently
• Good work ethic
• General Building work
• General electrical and plumbing
• Health and safety
• Computer literate
• Electrical trade test advantageous

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Job Description

• Conduct new hire classes and hand hold them in the OJT phase and complete smooth transition from class to production.
• Evaluate employee performance to gauge where skills are lacking.
• Work with internal and external stakeholders and drive process and floor support.
• Create training programs to address skill gaps in employees by conducting regular TNA and TNI
• Storyboard and prepare learning materials for programs.
• Coach and provide feedback to trainees on their performance in class and on shop floor.
• Control absenteeism and attrition in class and motivate the batch.
• Consistently achieve or exceed targets on quality and throughput in training.
• Create new training content and update existing content to support new hires and existing staff on the floor.
• Maintain accurate data for the classes and ensure timely reporting.
• Participate in regular internal and external stakeholder customer interactions.

Qualifications

• Sound knowledge of Airline travel domain – preferably Res - Ticketing background
• Should have Voice training experience of more than 3 years on airline travel domain.
• Ability to work in shifts.
• Should have new hire training experience with adequate exposure to coaching and feedback of new and tenured agents.
• Ability to identify gaps in skills in classroom and on the shop floor. Design customized training programs and track ROI.
• Good people management and organizational skills
• Good knowledge of MS Office – PowerPoint, Excel, and Word.
• Willingness to go over and beyond the regular delivery requirements during ramp/ peak season.
• Good analytical and presentation skills.

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Job Description

• Agent should be willing to work in a 24x7 environment including weekend working
• Must have excellent command over English Language
• Dedicated to High Quality experience for customers and delivering high CSAT
• Ability to identify stated and unstated customer needs, follow quality metrics
• Being a travel consultant and help customers with their booking needs
• Manage financial transactions and processing payments adhering to security and verification policies
• Providing recommendations to customers and adhering to multiple process needs
• Responding to customers inquiries on their travel- changes/cancelations of their bookings
• Knowledge of Travel products, basic geographyAlert management of potential security issues or client complaints
• Resolve customer complaints and issues
• Consultative assistance to customer
• Adhere to timelines schedules

Qualifications

• GDS Systems experience  - Sabre

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Job Description

• Ensures that all employees have a complete understanding of and adhere to the company’s Rules and Regulations.
• Manages team meetings and participate in operations/client leadership meetings & conference calls
• Recommends innovative suggestions on incentive programs to motivate floor staff
• Monitors AMO’s using variety of resources after which coaching in one-on-one improvement sessions or weekly/businessreview.
• Keeping floor coverage at its optimum level while handling 15-20 Service Associates, patrol the entire operation floor,maintaining order and ensuring that company policies are observed.
• Producing tools for possible use in helping coach anddevelop the best Service Representatives.
• Communicates to the AMO’s any new requirements, changes, updates on all support related information as well as company information.
• Interview applicants and select qualified candidates by assessing communication skills and job-related competencies for agent-level positions.
• Performing special projects & other duties as required.
• Assists the Group Manager in performing his duties and responsibilities and takes over in the event of his absence

Qualifications

• Good understanding about International Ticketing, Exchange, Refunds.
• Good understanding about IATA Rules and regulation, Like; Fare component, Manual fare calculation, Pricing unit, Global Indicator, Indirect Travel Limitation and other Travel Terminologies.
• Proficient in speaking in English
• Communication

Skills

• Microsoft Office skills high
• Knowledgeable in Quality tools
• Willing to travel across sites & locations.
• Willing to be flexible in addition to the WNS mandated working hours.
• Accuracy & integrity in data handling.
• Ability to work with people and teams of diversified / different priorities.
• Ability to present/ address in public.