Assistant Manager - Operations at WNS Global Services SA

Job Description

• Ensures that all employees have a complete understanding of and adhere to the company’s Rules and Regulations.
• Manages team meetings and participate in operations/client leadership meetings & conference calls
• Recommends innovative suggestions on incentive programs to motivate floor staff
• Monitors AMO’s using variety of resources after which coaching in one-on-one improvement sessions or weekly/businessreview.
• Keeping floor coverage at its optimum level while handling 15-20 Service Associates, patrol the entire operation floor,maintaining order and ensuring that company policies are observed.
• Producing tools for possible use in helping coach anddevelop the best Service Representatives.
• Communicates to the AMO’s any new requirements, changes, updates on all support related information as well as company information.
• Interview applicants and select qualified candidates by assessing communication skills and job-related competencies for agent-level positions.
• Performing special projects & other duties as required.
• Assists the Group Manager in performing his duties and responsibilities and takes over in the event of his absence

Qualifications

• Good understanding about International Ticketing, Exchange, Refunds.
• Good understanding about IATA Rules and regulation, Like; Fare component, Manual fare calculation, Pricing unit, Global Indicator, Indirect Travel Limitation and other Travel Terminologies.
• Proficient in speaking in English
• Communication

Skills

• Microsoft Office skills high
• Knowledgeable in Quality tools
• Willing to travel across sites & locations.
• Willing to be flexible in addition to the WNS mandated working hours.
• Accuracy & integrity in data handling.
• Ability to work with people and teams of diversified / different priorities.
• Ability to present/ address in public.