Job Openings at Discovery Limited

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• To investigate and validate buildings claims to determine validity based on the Discovery Insure contract. To correctly quantify and validate losses and serve as a mediator between clients and/or brokers. Provide feedback and support to claims consultants and foster good relationships between brokers and clients.

Areas of responsibility may include but not limited to

• Buildings claims investigation and validation, including settlement, rejection, and repair within service level agreement.
• Turn-around time and predetermined mandates.
• Loss adjustment by correctly quantifying losses and/or verifying claimed amounts. Mediation between Insure client and/or broker.
• Reporting on all assessed claims and making recommendations.
• Analyse client behaviour to determine legitimacy of claims.
• Investigate and report on fraudulent claims.
• Perform administrative tasks and meet deadlines.
• Make recommendations to prevent fraud.
• Analyse, collecting, evaluating, and handling of evidence.
• Claims forum presenting of claims.

Education and Experience

• Matric (Essential)
• 3 years’ minimum short term insurance claims experience (Essential)
• 3 years’ short-term insurance buildings claim validations and investigations experience (Essential)
• Interviewing techniques (Essential)
• Tertiary qualification relating to investigations and interviewing e.g., Certified Fraud Examiner (Advantageous)
• Hold a valid driver licence.
• Willing to travel.

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Job Purpose:

• To draft and review various contracts and other legal documents , attend to and resolve complaints and disputes. The role will provide a general legal support to various business units:

Key Responsibilities:

• Act as the liaison and provide the relevant level of instruction to the external legal panel comprising attorneys and advocates.
• Drafting of various legal documents and contracts.
• Risk Management: Developing strategic and operational plans and processes to minimize risk  for the business.
• Compliance Management: All documents and processes must be in compliance with legislation such as POPIA, FAIS, FICA, NCA, Long Term Insurance Act etc. to avoid statutory and/or regulatory consequences.

Education; Knowledge and Experience

• LLB or BCOM Law
• 5 years Financial Services experience
• 5 years Contract drafting experience
• 5 years Complaint resolution experience
• Sound knowledge of relevant Legislation
• Interpersonal Savvy - Communicates effectively.
• Nimble Learning - Learning on the fly. 

Challenging Aspects of the job

• Remain impartial in all decisions taken and ensure standard processes are used consistently.
• Dealing with operational processes in other areas, which impacts directly on your area.
• Dealing with emotional individuals and conflict on a daily basis.
• Adherence to tight deadlines (High pressure environment)

Personal Attributes

• Resilient
• Good judgment
• Integrity
• Adaptable
• Responsible
• Independent
• Persuasive
• Proactive
• Role Specific Competencies:
• Instills trust
• Strategic Intent
• Optimizes work processes
• Plans and aligns
• Communicate effectively.