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RESPONSIBILITIES
Actuarial Modeling
- Develop, maintain and implement actuarial models and processes.
- Models to be fit for purpose and able to estimate the reality accurately.
- Models (and any form of estimation) to be clearly documented with the scope of use, definitions, data, and assumptions made.
- Monitor models to ensure model performance and that they are communicated back to the business.
- Assess business implications and make recommendations to ensure compliance with IFRS 17 (where the standard allows for discretion).
Stakeholder Engagement
- Collaborate with internal (Actuarial) and external (Business) stakeholders.
- Keep stakeholders informed and up to date with project/analysis delivery and provide clear and concise feedback to stakeholders.
- Maintain measurable service levels on business requests and provide feedback that speaks to the business issue observed.
- Be on time and prepared for meetings with Business.
Model deployment and testing
- Plan and deliver the group IFRS 17 project requirements and manage the team on a day-to-day basis to meet project timelines to ensure quality.
- Ensure peer review of the IFRS 17 models is performed.
- Analyze the results, to ensure the model is performing as expected and producing the results required. Effective impact and sensitivity analysis to be performed before any deployment is done. Translate results from the impact/sensitivity analysis to Business, to provide insight and what various pricing/product changes will mean to profitability and policy growth.
- Maintain and develop documentation on model for pricing/product and clearly state what needs to be deployed and how testing will be done to ensure the deployment is successful. Ensure monitoring process are in place to measure the performance of the model for pricing/product.
Data Collection & Analysis
- Use data from a wide range of sources to analyse key themes and identify possible impacts on the business.
- Extract data used for actuarial models.
- Data/information to be reconciled against credible data sources (for example financials) to ensure the data is complete and accurate.
- Ensure definitions and assumptions are aligned to the problem statement.
Insights and Reporting
- Ensure status updates are communicated to the relevant stakeholders.
- Translate the monitoring results so they can be understood by Business.
- Provide an ecosystem where data and data analysis is nimble and easy to access by any team member.
- Provide insights to inform the Business of future modelling endeavours.
- Ensure reports are accurate and complete and regularly validated against credible data sources.
- Review of results on a regular basis and ready to be presented to the Actuarial Senior Management level.
Project Management
- Deliver small-scale or medium-scale projects while working within an established program management plan.
- Meet project deadlines of the group IFRS 17 project team.
Improvement / Innovation
- Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered.
- Stay up to date with Business developments and develop solutions proactively within Business.
- Continuous development/research of modelling techniques and feature engineering to improve model estimates.
Leadership and Direction
- Communicate the local action plan; explain how this relates to the function's strategy and action plan and the broader organization's mission and vision; motivate people to achieve local business goals.
Performance Management
- Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance.
OR
- Manage and report on team performance, set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
Building Capability
- Work within existing development framework to build own capabilities and those of direct reports. Provide specialized training or coaching to others throughout the organization in area of expertise.
- Mentoring and coaching of junior staff on a technical and professional front.
Operational Compliance
- Identify, within the team, instances of non-compliance with the organization/ actuarial policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues appropriately.
- Maintain standards of integrity and professionalism as set out by the Actuarial Society of South Africa.
General Education
- Bachelors / Honours degree in Actuarial Science or similar (Essential)
- Passed all CT exams and CA1 (Essential)
EXPERIENCE
General Experience
- 5 or more years’ experience within the long-term insurance industry (Essential)
- Prophet experience (Essential)
- Experience in IFRS 17 model building (Essential)
Managerial Experience
- 2 or more years’ experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential)
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RESPONSIBILITIES
Customer Relationships Development
- Make calls by telephone to customers to offer new products to existing client Base.
Customer Needs Clarification
- Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes.
Sell Customer Propositions
- Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
Operational Compliance
- Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management (CRM) Data
- Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
Performance Management
- Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
Personal Capability Building
- Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Requirements
General Education
- Must be within DOFA date
- Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
- Regulatory Exam 5 (Advantageous)
- 120 FAIS Credits (Advantageous)
General Experience
- 2 or more years telephonic sales experience (Essential)
- Experience in cold calling (Advantageous)
go to method of application »
RESPONSIBILITIES
Customer Relationships Development
- Make calls by telephone to customers to offer new products to existing client Base.
Customer Needs Clarification
- Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes.
Sell Customer Propositions
- Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
Operational Compliance
- Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management (CRM) Data
- Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
Performance Management
- Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
Personal Capability Building
- Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
General Education
- Must be within DOFA date
- Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
- Regulatory Exam 5 (Advantageous)
- 120 FAIS Credits (Advantageous)
go to method of application »
RESPONSIBILITIES
Customer Relationships Development
- Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.
Customer Needs Clarification
- Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
Sell Customer Propositions
- Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
Operational Compliance
- Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management (CRM) Data
- Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Performance Management
- Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
Personal Capability Building
- Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment. Sales Opportunities Creation Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Sales Opportunities
- Creation Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
General Education
- Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
- Regulatory Exam 5 (Essential)
- Wealth Management Qualification (Advantageous)
EXPERIENCE
- General Experience 2 or more years telephonic sales experience (Essential
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RESPONSIBILITIES
Claims Data Collection & Analysis
- Ask questions, collect data from a variety of sources, analyse information and investigate claim. Ensure that the client policy is valid through the appropriate due diligence (such as listening to the policy sales/retention etc. phone conversation.
- Medically assess the validity of the claim by applying specialist medical assessing skills and knowledge.
- Ensure that relevant waiting periods have expired and that all premiums have been received on the policy.
- Ensure that the correct decision is made with regards to acceptance/declining payment of claim based on appropriate documents received and relevant contract in place.
Correspondence
- Ensure that a claimant is kept always informed with regards to their claim process. To ensure that the appropriate settlement documentation is sent to the appropriate parties outlining the amounts paid and the reasons for it; and ensure that the relevant parties for a declined claim are contacted and the reasons for the claim being declined is explained thoroughly.
- Ensure that relevant claims correspondence is forwarded to the reinsurer.
Customer Management
- Help manage customer by carrying out standard activities to complete the customer request. Provide feedback to the complaints department on customer complaints and queries regarding outcome of claims decision.
- Comply with current claims policy and procedures and ensure that production targets are met and that relevant turnaround times and SLA's are adhered to.
- To appropriately escalate any red flags / discrepancies to the relevant department (for example forensics) as and when identified.
Administration
- To ensure that the correct banking details are received and captured and that the correct amount in terms of an accepted claim is paid to the appropriate parties.
- Ensure that all appropriate documents are in place relating to a client policy and ensure that the appropriate disclosures were made by the life assured.
- Ensure claims statistics are updated correctly and timeously and that all internal and external communication regarding the claim is stored on the relevant folder.
Continuous Improvement
- Leverage all available information from our partners, the industry, and internally to ensure we are constantly reviewing our departmental processes, systems and protocols with a view to improve efficiencies. Analyse current performance inhibitors and finding solutions to ensure business continuity.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
General Education
- Grade 12/ SAQA Accredited Equivalent (Essential)
- Recognized FSCA qualification (Essential)
- Regulatory exam 5 (Essential)
- Nursing/relevant medical qualification (Advantageous
- Class of Business Certification (Advantageous)
EXPERIENCE
General Experience
- 2 or more years claims assessing experience in the life insurance industry (Essential)
- Experience in a medical environment (Advantageous)
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Customer Needs Clarification
- Set clear objectives for each sales call; tailor standard materials to make presentations to decision makers; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation. Understand the customers’ unique profile, identify a relevant course of action based on customer needs and undertake an appropriate course of action to ensure customer satisfaction, delivered through financial needs analysis.
Sell Customer Propositions
- Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Options include sale of investment products such as lump sum/recurring. Understand and deliver the required individual targets such as, achieving talk time targets, sales targets and other targets.
Performance Management
- Priorities own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance. Achieve talk time targets, effectiveness targets and sales targets.
Customer Relationships Development
- Make calls to allocated customers to develop new relationships. Act as a first point of contact for customer. Manage contacts, connect with the client, develop rapport and form relationships to ensure positive customer experiences at all times.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Operational Compliance
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of products, relevant technology, external regulation, and industry best practices through ongoing education. Consistently achieves results, even under tough circumstances. For example, regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
Communicates Effectively
- Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Instills Trust
- Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, is consistently honest and straightforward; shares uncomfortable information in a clear and helpful manner. Maintains high ethical standards and professional codes of conduct.
Ensures Accountability
- Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.
Manages Complexity
- Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Customer Focus
- Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service.
Requirements
Education
- Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
- RE5 (Essential)
- 120 FAIS Credits (NQF5) in Wealth management (Essential)
- Class of Business (COB) (Essential)
- 120 FAIS (NQF6) in Wealth management/ CFP/ equivalent (Advantageous)
- A relevant Finance related degree / diploma (Advantageous)
- 2 years sales experience in call centre
Method of Application
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