Job Opportunities at ADvTECH

Key Purpose Statement

• The School Psychologist/Counsellor at Abbotts High School is a vital support in nurturing students academically, socially, and emotionally within an educational setting. Abbotts High School is a distinguished institution known for delivering exceptional educational standards that culminate in outstanding final outcomes. Rooted in a robust foundation of culture and family values, the school serves as a nurturing environment for the holistic education of young individuals, fostering the development of self-assured personalities equipped with independent and critical thinking skills, alongside a strong sense of personal and social responsibility. The institution is dedicated to instilling a deep respect for one's own culture and fostering an appreciation for diverse cultures.

Principal Accountabilities

• Provide counselling services to learners in high school.
• Assist with crisis management for students in need of support.
• Engage with the school-based support team to ensure students’ progress through the proper support and interventions.
• Assist in coordinating and presenting workshops that promote mental health.
• Maintain case history records and prepare reports and stats monthly.
• Might be required to conduct psychoeducational assessments if required.
• Work closely with the Head of Student Wellbeing and Discipline to conduct workshops / webinars for students / teachers and or parents as requested.

Skills and Competencies required

• Ability to use psychological models and practices to enhance the emotional skills of the students.
• Strong interpersonal skills and the ability to build relationships with a wide range of people, including students, colleagues, and parents.
• Strong ethical principles
• Ongoing professional development
• Effective time management and administrative skills
• A positive attitude and approach to change and development
• Ability work in a high-performance team.

Experience

• Relevant Masters Degree in Counselling or Educational Psychology, or BPsych degree.
• Minimum of 1 years’ experience in a similar type of position and environment.
• HPCSA registration as a Psychologist or registered Counsel.
   

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Job Description

• The ADvTECH Schools Division leads the private sector in the field of education, contributing meaningfully towards the sustainable development of human capacity in South Africa.

Key Purpose Statement

• To establish and further extend students’ basic foundations and to guide them toward developing abstract thought and successfully completing independent work across all the areas of their various curricula.
• To build and maintain relationships with students, parents and colleagues to foster positive interaction and promote student retention.
• To implement and maintain a diverse and inclusive learning environment and culture that embraces future-focused education. One in which students are motivated, inspired and challenged. Uses a range of relevant and recognised approaches to maximise the personal, physical and emotional development of every student in a safe and holistic environment.
• To demonstrate strength of character, integrity and professionalism at all times. To communicate and collaborate with all members of the learning community in a positive, respectful, and open-minded way.
• To continually undertake personal inquiry, reflection and action to inform their practice and understanding of teaching and learning and remain abreast of global education trends.

Principal Accountabilities
Academic Delivery (40%)

• Keeps abreast of future focussed educational trends in the Intersen Phase, academics intentionally incorporating them into teaching and learning practices aligned with Crawford Pillars
• Implements the school curriculum and other teaching strategies in planning for challenging, engaging, inspiring, relevant and differentiated learning locally and globally
• Plans, prepares and delivers lesson to meet the needs of individuals or groups of students to enable them to progress incrementally as part of personalised learning journey
• Enriches teaching and learning by including frequent use of technology and additional learning resources as well as engaging and stimulating teaching practices.
• Prepares and/or ensures classrooms are appropriately set up in accordance with lesson plans and 21ST Century learning practices aligned with future focused skills.
• Ensures effective academic and emotional support to enhance teaching and learning.
• Collaborates, plans , liaises and reflects with different members of the learning community.
• Assist with additional offerings, duties, extra-murals and events taking place at the school
• Participates in, embeds and applies professional development tools, strategies and pedagogical approaches.
• Shows an ongoing commitment to “lifelong learning” and remains informed on current relevant practice and is readily available to attend appropriate development/training.

Academic Assessment and Reporting (20%)

• Assesses and records students progress continuously and systematically and keeps records up to date in a mark book/ personal file, STASY, forming an in depth knowledge of each student in the class.
• Meets academic standards as defined by Central Academics and Crawford International Academic strategy.
• Assesses and monitors student performance and progress, using data driven decision making and defines next steps in the personalised learning journey. Integrates this information into future planning.
• Undertakes, teaching and learning assessment of students as required by Academics Department as well as Crawford International assessment expectations.
• Completes various reports for parents, Principals and/or Academics Department throughout the year (STASY, Inquiry Units, Other)
• Participates in the moderation and standardisation process, of formal assessments. Participate in team marking, clusters and IEB moderation as required.

Student Behaviour Management (10%)

• Manages student behaviour in the classroom by establishing rules, essential agreements and procedures as expected behaviours.
• Promotes personal, social, physical and emotional well-being of individual students, groups of students, through mentorship program.
• Provides guidance and advice to students and parents.
• Identifies students who may have barriers to learning and inform the appropriate people to initiate the next steps to support individual progress.
• Provides information and contact details of experts who can further assist and provide support to students if all other avenues have been exhausted with little success.
• Informs relevant staff and parents regarding the support being offered and the action plan to be followed.

School Brand Ambassadorship (10%)

• Knows and demonstrates the Crawford International mission statement and embracing Crawford International DNA.
• Acts as a role model with regard to work ethic, attitude and professionalism, Embracing the Crawford DNA
• Continually contributes to the sustainability and effective operation and management of the school.
• Assists with additional offerings, duties and extra murals, assemblies and other events taking place across Crawford International. Attends and supports a range of school activities and events.
• Promotes the ethos of the school and Brand both internally and externally and is readily available to market the school at Open Days, exhibitions etc
• Contributes to the professional development of new teachers and student teachers/ interns as required.
• Submits articles for newsletters or School magazine/ yearbook, social media or other as requested.
• Monitors student multiform and maintains agreed expectations with respect to the Crawford International code of conduct.

Administration (10%)

• Adheres with the requirements of the timetable and ensures its effective implementation in their classes.
• Plans for excursions by obtaining all the relevant approvals and liaises with service providers, as necessary.
• Keeps and maintains the Crawford International learning space as dynamic learning environment.
• Where applicable, conduct inventory activities of consumables and equipment to monitor usage and ensure availability as required. Repair and replacement
• Advises Principal and management team if substitution is required and assists with substitution as requested.

Health & Safety (10%)

• Actively observes and supervises children in playing and activity areas as appropriate.
• Applies medical support , as a first-aid trained staff member, as prescribed or as/ when the medical condition/ situation requires action ensuring that any incidents are duly reported to Management and parents via the stipulated channels.
• Observes and scrutinises the classroom and playing areas for dangerous / hazardous objects or circumstances, removes/ tapes off hazards where possible and immediately reports safety issues to the school leadership team.
• Continuously creates awareness of personal safety and social issues amongst students,

Competencies

• Demonstrated planning and organisation skills with superior detail orientation.
• Exceptional interpersonal skills with excellent written and verbal abilities and professional presentation skills
• A proven track record of managing professional relationships with maturity and high EQ
• The incumbent must present themselves professionally and in alignment with the brand message.
• Professional time management is a minimum requirement of the role.
• Demonstrated evidence of the ability to think critically and problem solve appropriately.

It is expected that if Educators are interested in growing their management and leadership competence, they will become proficient in the following competencies:

• Commercial Aptitude - Understanding the bigger picture and all the facets incorporated into leading a school.
• Strategic Thinking - Ability to create strategic plans that sets the school up for a sustainable future.
• Execution - Understanding how to translate strategic plans into day-to-day executable activities.
• Customer Orientation - Patience and understanding of what parents and students want and need, and how best to facilitate these.
• Collaborative Relationships - Respect for peers and the ability to build collaborative partnerships with other senior leaders, vendors, suppliers and customers.
• Decision Making - Ability to make data-rich, informed decisions, and proactively taking advantage of opportunities as they arise.
• Capability Building - Ability to coach and provide feedback and guidance. The ability to actively develop others and have difficult conversations as needed.
• Performance Leadership - Unites people behind a strong vision and leads the team in executing on goals and achieving stretch objectives.
• Interpersonal Effectiveness - Aware of how their actions impact others’. Ability to influence others and build relationships 

Minimum Qualification

• Degree (NQF level 6) and PGCE or B.Ed (Intermediate/ Intersen or Senior Phase or Foundation Phase)
• Willingness to be a generalist rather than a specialist when teaching
• Honours degree with specialisation in an educational sphere or subject specific area
• IB PYP Training
• Police Clearance
• Valid SACE certificate
• Valid Driver’s Licence

Desired Qualification

• Strategies and tools to support delivery of Global Competencies, Inquiry-based Learning and Computer and Digital Literacy

Minimum Experience

• 3-5 years Teaching Experience.
• 1 year Teaching internship (at Principal’s discretion)

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• The purpose of this module is to provide students with advanced knowledge and skills in high-level architectural design of software.

Key Performance Areas :

• The primary purpose of this position is the development and delivery of effective teaching on qualifications and all associated academic activities such as student engagement and support that will promote student success and learning. This includes responsibility for modules from conceptualisation through to assessment and responsibility for an integrated, effective curriculum within qualifications. Participation in scholarship such as research is also required. Effective lecturers need to be active members of the institutional academic community, contributing to and participating in the development, effective governance, and reputation development of the institution.
• Lecture/practicum preparation, delivery and all related teaching and assessment activities across the required modes of delivery.
• Marking of assessments providing timeous and constructive feedback to students.
• Development of ICE activities, learning material such as manuals, assessment instruments and rubrics and memoranda as required.
• Participation in peer review of the marking and lecturing of other lecturers; and
• Participation in lecturing quality assurance and development associated with own teaching.
• May be required to internally moderate assessments scripts that fall within the respective subject fields, where necessary across IIE sites of delivery.
• Assist where required with the experiential learning of students in their programme.
• Conduct student support interventions where required.
• Appropriate academic administration as required.
• Involvement with Teaching and Learning activities, including onboarding, peer reviews, internal moderation and the production of a teaching portfolio.
• Consultation with students to provide academic support.
• Engagement in review and improvement and quality assurance activities of the IIE’s School of Engineering, Science and Health.
• Adherence to institutional norms, standards, policies, and processes; and
• Development of academic material and assessments on programmes as required, including, but not limited to, the roles of developer, moderator or equivalent for the Central Academic Team (CAT)

Minimum Qualification Requirements:

• A minimum of BEng/BIng/BSc (Eng) (NQF 8) in Mechanical / Electrical/ Electronic/ Computer Engineering and a Master’s degree in the relevant discipline. Professional registration with the Engineering Council of South Africa (ECSA) would be highly advantageous.

Minimum Work Experience Requirements:

• A minimum of 2 years’ teaching experience gained from a similar higher education role at a recognised tertiary institution. Alternatively, minimum 5 years of related industry experience.

Working Conditions: 

• Please note that this is a Part-Time position;
• Demonstrated capability to lecture, conduct tutorials and seminars at tertiary level in an effective manner in the qualification(s) stipulated at the highest academic level;
• Expertise in learning management systems (LMSs);
• Competencies in curriculum design and development;
• Up-to-date knowledge of curriculum areas being taught;
• Demonstrated capacity to design, set and evaluate assessments at the appropriate level;
• A record of research and publication in scholarly journals;
• Ability to mentor and supervise academic activities.
• Demonstrated capacity to coordinate modules, and conduct relevant module administration activities;
• Capacity to engage in inter-campus and inter-institutional team academic and/or community activities;
• Professional membership may be required;
• High level of communication skills in verbal, written and electronic modes;
• Proven high-level administrative abilities; and
• Active participation in accreditation proceedings for the Council on Higher Education and the Engineering Council of South Africa.
   

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Duties and Responsibilities 

• Calling students to come and register
• Calling students to follow up on documents
• Data capturing
• Assessing completeness of a registration
• Assisting students to register

 Competencies required:

• Good interpersonal skills
• Must be methodical/systematic
• Experience in Word & Excel essential
• Driver's license and own transport essential
• Excellent communication skills (verbal & written) and telephone manner
• Superior organisational and administrative skills
• Best suited to a service-oriented person
• Friendly, presentable, organised and able to work well under pressure
• High Initiative
• Excellent follow up skills

Minimum Education requirements:

• Minimum of Grade 12/Matric
• Diploma (NQF 6) is advantageous. 

 Minimum Work Experience requirements:

• A minimum of 1-2 years relevant (Reception/Admin) working experience. Must be computer literate (Word & Excel)

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Key Performance Areas :

• Prepare and deliver lectures and engage students in active learning based on module-specific requirements in line with module pacers.
• Update the learning management system and provide feedback to students.
• Engage and prepare students for formative and summative assessments, identify students at risk and monitor student engagement.
• Attend and participate in all academic meetings and development workshops.
• Complete a set number of academic professional development interventions per academic cycle (one year) that contribute to the improvement of the Brand’s teaching and learning practice, and personal professional academic status.

Minimum Qualification Requirements:

• Bachelor of Laws (LLB) NQF 8 is required.
• Preference will be given to candidates with Masters of Laws (LLM) NQF 9.

Minimum Work Experience Requirements:

• Experience in teaching relevant law modules at tertiary level.
• Teaching law modules for LEAD (Legal Education and Development).
• Practical work experience relating to the relevant module.
• A practicing attorney, advocate, legal advisor, magistrate, judge, alternatively in the legal profession, commissioner at the CCMA, and or Bargaining Council.
   

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Overall Job Purpose: 

• Coordinate faculty related campus staff, thereby ensuring the effective delivery and ongoing improvement of support services to the faculty. To assist the Faculty Manager in the day-to-day operations and management of all matters relating to Faculty administration. To liaise between the Faculty, campus and Academic Centre of Excellence (ACE).

Duties and Responsibilities:

Campus Faculty relationships

• Share with campuses all relevant updates on policies, procedures, changes and plans of the Institution.
• Reviews with the Faculty Manager, the academic operational requirements of the relevant campuses annually and defines a rollout plan.
• Provides support and guidance to the campus faculty to resolve operational issues that may arise.
• Maintains relationships with campus Academic and Operations teams and supports campus staff if and when required.

Academic Faculty Operations

• Provides detailed academic operational guidance documentation to support the provision of a high-quality academic student experience.
• Alongside the Faculty Manager, support the operational elements of the academic school between ACE (Academic Centre of Excellence), Dean/Deputy Dean and campus teams and vice versa.
• Institution ‘support the Faculty Manager on the delivery of the institutions academic material including the Learning Management System and monitoring of go live of online material to the campus teams.
• Collaborates as part of the National office Academic Operations team to review all academic operational requirements and to establish an overall annual academic operational plan.
• Monitors and tracks progress on the roll out of the academic operational plans to establish its status to ensure that the plan is on track.
• Contributing to the collation of the National Assessment Schedule considering shared modules/out sync and Phase out modules.
• Responsible for collating and maintaining the Programme Assessment Schedule.
• First point of escalation for faculty related campus queries including For Action Now reports.
• Monitors and tracks the external moderation process from end to end to ensure policy and moderation timelines are adhered too.
• Alongside the Faculty Manager support the communication across the various platforms, contributing to Teaching and Learning, Faculty Board and clear guidance to the faculties across the campuses.

Collaboration with the Academic Centre of Excellence (ACE)

• Works closely with the Deans, Faculty Manager, Heads of Campus Faculties and Campus Operations teams as well as ACE in providing a holistic/measured/well-rounded and considered approach to issues and challenges that exist.

Minimum Educational Requirement:

• Minimum of a Bachelors Degree (NQF Level 7).
• Candidates with a matric and 5 years academic administration and operations experience will be considered.

Minimum Work Requirement:

• 3 years academic administration and operations management experience within a Tertiary Academic Institution.
• 2 years project management experience.

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Duties and Responsibilities
User Education

• Continuously trains students on how to use Information Centre databases to enable them to research and access information required e.g. Ebscohost, Juta Law, Emerald, Sabinet etc.
• Facilitates bi-annual and walk-in presentations as joint presenters on Student Information Literacy Sessions and Lecturer information briefings.

Information Specialist Support

• Drives The Independent Institute of Education (The IIE) Information Centre policies and procedures and ensures adherence to policies.
• Supports the Information Specialist in training the Information Centre Student Assistants.

Information Centre Administration

• Assists students and lecturers with research by searching for relevant articles and research material.
• Provides guidance to students on academic writing.
• Requests lecturing material from Publishers and sources additional material for Academic staff.
• Monitors the performance of all functions of Information Centre automated Information Centre systems.
• Updates new books on the Sirsi Dynix to ensure accurate record keeping.
• Compiles journal content pages relevant to specific schools including newspaper articles.
• Co-ordinates day-to-day book loans of students and lecturers (issuing, renewing and returning) and follows up on overdue loans by sending emails and calling Information Centre users.
• Facilitates inter-Information Centre loans to enable availability of resources to support students and lecturers.

Provision of Information Services

• Facilitates academic support and training sessions on our digital learning platform.
• Supports academic staff with research and sourcing academic material.
• Conducts class visits and live interactive training sessions for students and lecturers.
• Supports students on how to access, submit and reset passwords on Turnitin and Safe Assign.

Information Centre Resources Marketing

• Designs interactive posters to market Information Centre resources on campus.
• Arranges monthly displays according to the calendar set out by the Information Centre Manager.
• Promotes Information Centre resources on various platforms using creative digital tools.
• Markets teaching and learning resources to lecturers.
• Presents information about teaching and learning resources and information services during information sessions.

Competencies required:

• Interpersonal and communications skills
• Problem solving skills
• Best suited to a friendly, organised person who works accurately and is able to handle pressure
• Attention to detail
• Time management skills
• Digital literacy skills
• Working knowledge of MS Word, Excel, and PowerPoint
• Understanding of library related technology (e.g. Law online databases, Sirsi Dynix, Emerald, Ebscohost, Sabinet. etc)
• Commitment to excellent customer service

Minimum Education Requirements:

• Minimum of Advanced Diploma/ Bachelor's Degree in Library and Information Science. Must have professional registration with LIASA.

Minimum Work Experience Requirements:

• Minimum of 1 year of experience as an assistant librarian in a small to medium sized facility within an education environment and experience in academic compliance, functions / activities experience within a Higher Education environment.

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Duties and Responsibilities:

Lecturing

• Lecture on Management specific programmes (must lecture on an IIE qualification) across various modes of delivery where relevant.
• Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery.

Lecturer Development and Support

• Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one-on-one consultations.

Student Development & Support

• Championing/leading and managing academic development and support for a specific programme and its students.
• Tracking student success and implementing support interventions where required. 

Research & Scholarship

• The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards IIE Varsity College achieving its annual research output targets.

Competencies Required:

• Superior communication (written and verbal) and organisational skills.
• Demonstrated ability to manage work and self proactively.
• Able to demonstrate a proven track record of effective teaching in subject area based on a reflective practice.
• Able to demonstrate the ability to manage relationships with managers and staff effectively in terms of motivation, quality and performance.
• Passion for Customer Service.
• Experience in the use of technology to enhance learning is an added advantage.

Minimum Qualifications Requirements:

• Masters degree in one or more of the following disciplines - Financial Management, Statistics, Accounting or Project Management.

 Minimum Work Experience Requirements:

• Minimum of 2-3 years Teaching and Learning experience at a tertiary level.

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Overall Purpose of the Job:

• Provides a contact point for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems. May manage incidents to completion
• Ensures that optimum relations with clients are established and maintained. Ensures that agreed standards in respect of length of call, wrap-up time, log-on time and completion of correct code system and database are maintained.
• In a sales-oriented centre, maximises cross selling opportunities and ensures that targets are attained.
• In a Service Centre / Help Desk function provides first-line support for user enquiries on problems relating to hardware and software products installed, responds timeously and effectively to IT user queries and problems through logging of problems reported and the co-ordination of rapid and appropriate responses.
• This includes: basic training for the user, assisting the user to resume normal operation, channeling requests for help to appropriate functions; monitoring progress, and keeping users appraised. The maintenance of an inventory of equipment supported by the Service Desk / Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

Provides service on a shift basis for:

• Weekdays up 12 hours (06:00-18:00)
• Saturdays up to 6 hours (08:00-14:00)
• Sundays up to 4 hours (09:00-13:00)
• Resolve Help Desk Calls

Education - Minimum:

• Microsoft Enterprise Administration
• IT Degree / Diploma
• IT Background with previous customer experience essential
• Matric and A+ / N+ Certification is essential
• 2 to 3 years relevant experience

Education - Ideal:

• ICT Diploma
• ITIL Practitioner Certification
• Drivers Licence

Detailed Description:

Service Call receipt and Handling

• Logs calls on Services Desk within SLA , accurately populating all call details
• Performs remote troubleshooting through diagnostic techniques and pertinent questions
• Classifies, prioritises & assigns all logged calls
• Provides accurate information on IT products or services
• Logs and administers incidents, problems, change requests & service requests
• Resolves logged calls if possible or advises caller of the need for scalation
• Follows up and updates calls on Service Desk

Escalations & Reporting

• Escalates unresolved issues calls to the next level of support personnel (application support, infrastructure, BPA or Development and level 3 Service Desk Agents)
• Keeps up to date with all incidents, problems and chnages on service desk and their priorities
• Completes daily reports on calls.

Customer Service & Support

• Understands & attends to Group IT customer needs
• Passes on any feedback or suggestions by customers to the appropriate internal team
• Supports Group IT customers using customer support principles.
• Communicates (proactively & reactively) with customers.
• Identifies and suggests possible improvements on procedures

Applications/ Systems Support

• Provides 1st level support on assigned applications within SLA
• Monitors and administers Applications/Systems Problems
• Assists with daily administration tasks (Applications checks , maintenance and upgrades)
• Provides accurate & clear verbal and written reporting for application failure investigations and resolutions
• Administer the Access Control System(P7) i.e. grant access rights, channel access rights calls, update & terminate)

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Duties
Intersen phase Educators will be expected to establish and further extend students basic education foundations and to guide them toward developing abstract thought and successfully completing independent work across all the areas of their various curricula. They will need  :-

• to deliver future focused education in which students are motivated, inspired and challenged;
• to demonstrate strength of character, integrity and professionalism, at all times
• to develop and maintain constructive and ongoing partnerships with colleagues, parents, guardians and members of the community
• to communicate and collaborate with all members of the learning community in a positive, respectful and open-minded way

 They will be accountable for the following specific areas of performance :-

• Academic Delivery
• Academic Assessment & Reporting
• Student Behaviour Management
• School Brand Ambassadorship
• Administration
• Health & Safety

Qualifications & Experience

• an undergraduate degree (NQF level 6) and PGCE or B. Education (Intermediate, Intersen or Senior Phase)
• SACE certification and a police clearance are requirements
• 2-5 years Teaching Experience
• Computer and digital literacy
• First Aid

Attributes & Competencies

• A Lifelong learner who continually undertakes personal inquiry, reflection and action to inform their practice and understanding of teaching & learning and remains abreast of global education trends
• Demonstrated planning and organisation skills with superior detail orientation
• Exceptional interpersonal skills with excellent written and verbal abilities and professional presentation skills
• A proven track record of managing professional relationships with maturity and high EQ
• Professional time management is a minimum requirement of the role
• Demonstrated evidence of the ability to think critically and problem solve appropriately
   

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Duties
Foundation phase educators will create a learning experience to stimulate and grow individual talents and equip children with the requisite basic education skills in the areas of reading, literacy and numeracy amongst others. They will need  :-

• to deliver future focused education in which students are motivated, inspired and challenged;
• to demonstrate strength of character, integrity and professionalism, at all times
• to develop and maintain constructive and ongoing partnerships with colleagues, parents, guardians and members of the community
• to communicate and collaborate with all members of the learning community in a positive, respectful and open-minded way

 They will be accountable for the following specific areas of performance :-

• Academic Delivery
• Academic Assessment & Reporting
• Student Behaviour Management
• School Brand Ambassadorship
• Administration
• Health & Safety

Qualifications & Experience

• an undergraduate degree (NQF level 6) in ECD or B. Education (Foundation Phase)
• A PGCE would be necessary if the degree is deemed suitable viz Psychology
• SACE certification and a police clearance are requirements
• 2-5 years Teaching Experience
• Computer and digital literacy
• First Aid

Attributes & Competencies

• A Lifelong learner who continually undertakes personal inquiry, reflection and action to inform their practice and understanding of teaching & learning and remains abreast of global education trends
• Demonstrated planning and organisation skills with superior detail orientation
• Exceptional interpersonal skills with excellent written and verbal abilities and professional presentation skills
• A proven track record of managing professional relationships with maturity and high EQ
• Professional time management is a minimum requirement of the role
• Demonstrated evidence of the ability to think critically and problem solve appropriately