Job Opportunities at Amazon

Key job responsibilities

• Define and deliver customer-focused product and programs with broad cross-functional business impact
• Bring strong, data-driven business and strategic judgment to decisions
• Develop business requirements, manage milestones, prioritization, and overall roadmap
• Drive automation and standardization cross-functionally
• Drive reverse logistics/recommerce PnL
• Lead cross-functional programs across Operations, Supply Chain, Customer Support, Vendor Management, and Finance
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals

BASIC QUALIFICATIONS

• Bachelor's degree
• Program, project, or product management experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Senior experience managing stakeholders in cross-functional project

PREFERRED QUALIFICATIONS

• Experience working cross functionally with tech and non-tech teams

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BASIC QUALIFICATIONS

• Multiple years of Project/Program Management experience supervising and delivering enterprise-level IT engagements in IT Professional Services or consulting organization supporting Fortune 500 customers. Experience leading other project managers to deliver a program with multiple and concurrent projects
• Experience leading multiple Waterfall or Agile teams (e.g. Scrum Masters, Product Owners) concurrently and/or at scale
• Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• Experience preparing business reports and presenting results to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts and BS level technical degree or equivalent experience

PREFERRED QUALIFICATIONS

• Understanding of the value proposition of the public cloud and experience delivering cloud engagements (IaaS, PaaS, SaaS)
• AWS experience and certification(s)
• Actively supporting and fostering a culture of inclusion
• MS/MBA level technical degree or equivalent experience

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Key job responsibilities

• Build and manage high quality product/program roadmaps based on business vision and strategy.
• Partner with teams to secure resources, scope efforts, set project priorities and milestones, and drive delivery.
• Manage prioritization and trade-offs to ensure the right features are built with the right quality at the right time.
• Partner with global product teams to identify and influence development of new products and services.
• Identify the gaps and pain points in the existing processes and drive improvements;
• Deep dive on issues and come up with solutions, creating solutions from scratch for short and long term
• Promote/drive decision making throughout the team.

BASIC QUALIFICATIONS

• Bachelor’s Degree
• Experience building program/product strategy, managing end to end delivery, and communicating results to senior stakeholders
• Experience owning/managing large program or projects

PREFERRED QUALIFICATIONS

• Previous experience in retail/e-commerce/start-ups
• Previous experience with operations
• Knowledge of SQL or similar data base programming languages
   

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Key job responsibilities

• Own the internal communication strategy framework within T&S. This will require working collaboratively with internal T&S teams for the adoption of communication strategies and development of solutions to ensure message accuracy, consistency and alignment.
• Develop and deliver effective communication strategies that build and strengthen the brand awareness within T&S, and manage the end-to-end process of creating, editing and curating communications across T&S teams that accurately reflects and captures the tone of voice of leadership/business.
• Own all internal T&S global communications ensuring messaging is consistent and engaging. This will require working closely with T&S cross functional stakeholders, other internal stakeholders, and content creation SME’s to deliver high-quality and effective communication to the intended audience.
• Ownership of all listening mechanisms deployed within T&S, this includes the Voice of the Builder (VOB) channels, Employee Surveys, and Gemba Walks and establishing robust measures of success for each program. This will also require establishment of feedback loop mechanisms for each program to enable ongoing process improvements.
• Ownership and coordination of Quarterly Regional Townhalls/All-Hands within AMER, EMEA & APAC.
• Ownership of running and continuously improving the T&S Rewards & Recognition program.
• Oversight and coordination of Diversity, Equity & Inclusion (DEI) and Employee Wellness programs and initiatives deployed within T&S. This will require close collaboration with the DEI & Wellness centralized program owners, HR partners and T&S leadership.
• Own all global communication related to change management efforts within T&S. This will require close collaboration with the T&S change management program.
• Collaboration with T&S Chief of Staff to address communication and engagement needs identified or required by the T&S Director/T&S Leadership.
• Own deployment of the Day 1 Culture Program (D1C) within T&S. This will require close collaboration with the D1C centralized program owners, HR partners and leadership.
• Use strong analytical skills and ability to translate metrics, research, and trends to identify opportunities, and initiatives for improvement. Set performance goals and metrics, timelines and a formal tracking process to measure and manage progress on all T&S Engagement initiatives.
• Support the T&S Head of Operations with insights, advice, and data to enhance overall team efficiency, and work alongside other operations leaders to drive key priorities.

BASIC QUALIFICATIONS

• 3+ years of program or project management experience Defining program requirements and using data and metrics to determine improvements. Leading and Driving end to end delivery on process improvements, and communicating results to senior leadership.
• 3+ years of working cross functionally with tech and non-tech teams experience, with strong written and verbal communication skills in English
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Bachelor’s degree. In lieu of a degree, additional years of hands-on experience. 4+ years of communications or employee engagement experience, preferably within a complex environment. Excellent strategic, analytical, written and verbal communication skills, and using these skills to be able to motivate and influence leadership, stakeholders, and peer groups. Strong knowledge and understanding of current trends in the T&S landscape as well as employee experience/engagement landscape.

PREFERRED QUALIFICATIONS

• As this role supports a T&S technical team, it is ideal that the candidate have a certification or experience operating within a T&S environment or equivalent, and have familiarity with Web Technologies and the Internet (preferably cloud computing). Strong crisis management communications experience. Understanding of social issues impacting T&S and ability to communicate complex topics effectively.