Job Opportunities at AVIS

Description
Key deliverables and outputs

Fleet and Counter Product Planning

• Ensure each reservation has an allocated vehicle taking note of customer requests
• Ensure adequate resources to cover deliveries and collections for the day
• Ensure all counter products are made ready for rent and provision is made for additional requests

Rental Transactions

• Follow the rental process work instructions for the checkout process
• Follow the rental process work instructions for the check in process
• Follow the 6 step  sales wheel on every check out to enhance the customer's experience and use of Avis Budget products and services

Admin

• Modify rental agreements and capture rental information on Wizard  to ensure the rental agreement is accurate for billing purposes
• Batch all documentation according to work instruction on a daily basis
• Ensure QCEs are completed accurately
• Follow the lost property work instruction
• Correctly complete damage reports and follow the accident, damage and report work instruction
• Print and action all required Wizard reports as per process in Wizard Reports Work Instruction
• Investigate and report any unresolved/suspicious matters on reports to Manager/Supervisor immediately
• File all documents

Customer Rental Experience

• Follow the Breakdown and Accidents work instruction
• Ensure that the customer is assisted in the event of a requested exchange, vehicle breakdown or theft
• Constant communication with customer during the experience and ensure that the customer is satisfied after the experience
• To provide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.

Health, Safety and Security

• Workplace is kept in a neat and hygienic condition
• All assets are secured according to procedure
• (Range:  cash, keys, premises, documents, lost property)
• Be aware of evacuation/fire plan
• All concerns to be raised with Supervisor/Manager 

Internal and External Stakeholders

• The role requires close engagement and collaboration with key internal and external stakeholders

Internal Stakeholders

• All branch staff

External Stakeholders

• Customers
• Requirements

Academic Qualifications 

Essential: 

• Matric
• Code 08  unendorsed driver’s license

Work Experience

Essential:

• Incumbent will be responsible for his / her own transport to and from work
• Shift work
• Must be well presented
• Must have the ability to sell
• Preference will be given to applicants with Operations and/or Wizard experience.

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Description
Key deliverables and outputs

Operational 

• Prepare quantity and mix of vehicles required for rental as per manifest/Supervisor
• Prepare the vehicle according to procedure and quality checks on the QCE
• Clean vehicle according to procedure
• Resolve any discrepancies/irregularities accordingly and report to Supervisor
• Move dry vehicle to ready-line and conduct final quality checks
• Complete relevant sections on QCE and sign off

Deliveries (Customer Interaction)

• Obtain delivery and collection manifest for the day/shift
• 1 hour before delivery, prepare vehicle according to procedure
• Collect Rental Agreement, point of sale device and any requested ancillary sales product from office
• Check route to delivery address to prevent getting lost
• Confirm who will collect driver from delivery address
• Deliver vehicle on time to customer
• Confirm validity of driver's licence, passport and credit card
• If above is not valid, contact office for instructions
• Explain Rental Agreement, offer additional Ancillary Sales products, check car with customer and obtain initials, signature and POS slip (including recording credit card details)
• If concerns with above, contact office for instructions
• Hand over car keys to customer and return to Branch
• Hand over Rental Agreement and relevant documentation to Rental Sales Agent (Range: inbound checklist, voucher, counter products agreement, quality checklist)

Collections (Customer Interaction)

• Obtain delivery and collection manifest for the day/shift
• Print out the RA to check for Ancillary Sales products and customer details
• 1 hour before collection, check route to collection address to prevent getting lost
• Confirm collection time with customer, confirm who takes the driver to the collection address
• Collect vehicle on time from customer
• Inspect vehicle for damage with customer and collect any Ancillary Sales products
• If damage is found, assist customer in completing damage report
• If concerns with above, contact office for instructions
• Collect car keys from customer and return to Branch
• Complete QCE as per check-in procedure
• Hand over QCE to Rental Sales Agent and damage report if applicable

Ready-Line

• Once vehicle has been prepared for rental, park vehicle in bay
• Prepare interior of vehicle according to procedure (Range: trip meter reset, radio set to local English station, clip seat belts in, wiped, no-smoking sign etc.)
• Lock vehicle
• Complete QCE section and hand over keys to Rental Sales Agent 

Local transfers (no customer interaction)

• Collect VTC from Rental Sales Agent/Despatcher
• Inspect vehicle condition and complete relevant section on QCE
• Drive vehicle according to standard road and Avis Budget requirements (Range: speed, safety belt, locked doors, rules of the road, safe route).
• Deliver vehicle on time to location (no deviation from route)
• Complete relevant section on QCE
• Park vehicle in relevant area (Range: accident, workshop, turnback, available to rent)
• Complete vehicle details on VTC and hand over with keys and QCE to Manager

Stakeholders (internal & external customers, suppliers, shareholders, communities)

Customer Service 

• All internal and external customer interactions reflect the Avis culture, values and promises

Health, safety and security

• Workplace is kept in a neat, dry and hygienic condition
• Wear protective clothing supplied (Range: boots, gloves etc.)
• Equipment and detergents are used according to safety specifications
• All assets are secured according to procedure (Range: keys, QCE's, vacuum cleaner, detergents and other cleaning aids)
• Be aware of evacuation plan and all relevant Health and Safety plans
• All concerns to be raised with Supervisor/Manager

Team meetings

•  Attend all Redline team meetings

Internal and External Stakeholders

• The role requires close engagement and collaboration with key internal and external stakeholders 

Internal Stakeholders

• All branch staff

External Stakeholders

• Customers
• Requirements

Academic Qualifications 

Essential: 

• Matric
• Valid Code 8 Drivers License
• Note: This position will require working outdoors and a level of general physical fitness.

Work Experience

Essential:

• Must be well presented

Advantageous:  

• Previous experience as a driver