Job Opportunities at Discovery Limited

Job Purpose

• The Digital Content Designer produces content in line with objectives. The incumbent designs content that is user friendly and creates a positive experience. The role involves designing educational, empowering, and accessible content, while collaborating with stakeholders to ensure consistency, usability, and strategic alignment across platforms.

Areas of responsibility may include but are not limited to

• Designs content as the single source of truth that incorporates business standards, mappings and quality controls.
• Uses the UX and Service Design methodologies to research and understand the context of user behaviour and preferences to inform the user and interface solutions.
• Creates design prototypes for management to review and approve.
• Makes use of relevant and useful graphics and illustrations to produce required documents.
• Ensure content is educational, empowering, useful, and usable across all digital platforms.
• Initiates and participates in internal and external stakeholder discussions to gather requirements and align on content strategy.
• Follows the structured process to gather, understand and document client and employee requirements and translate them into effective content solutions.
• Consistently applies the existing business rules, brand guidelines and standards across all content outputs.
• Responsible for daily planning and execution of tasks related to the communication and content strategy.
• Generates documents that reflect stakeholder requirements and content design principles.

Key Competencies

• Excellent written and verbal communication.
• Ability to work collaboratively in cross-functional teams.
• Attention to detail and commitment to quality.
• Strong visual design and layout skills.
• Familiarity with content management systems (CMS) and digital publishing platforms.

Education and Experience

• A Degree (or equivalent) in Multimedia Design, Graphic Design or a related field.
• A certification or training in simplified writing or business writing (preferred)
• At least 3 years working experience in a digital content job.
• Experience working in the financial services sector (minimum 3 years preferred).
   

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Job Purpose

• The Infrastructure and Cloud Engineer will optimize the company's on-premise network as well as Cloud Services. The incumbent will deploy Virtual applications on prem & on cloud environments and providing VMware/Cloud services support. They should exhibit sound knowledge of VMware ESX, Cloud Services (Azure) and supporting technologies. An accomplished Infrastructure and Cloud engineer will be someone whose expertise results in the successful integration of On Promises and Virtual/Cloud products across multiple data canters.

Areas of responsibility may include but are not limited to:

• Administer and optimize VMware ESX environments.
• Virtualize Windows and RHEL servers and manage clustering.
• Deploy and support Citrix, MS IIS, and related infrastructure.
• Implement patches, service packs, and security updates.
• Troubleshoot SAN storage and related infrastructure.
• Support backup and disaster recovery using tools like Netbackup.
• Document infrastructure processes and maintain technical documentation.
• Participate in incident, problem and change management procedures.
• Providing technical support and documenting VMware processes.
• Keeping informed of developments in VMware technologies and products.

Cloud Services

• Design and implement scalable cloud architecture using Azure services.
• Develop Infrastructure as Code (IaC) using Terraform, Bicep, and ARM templates.
• Manage CI/CD pipelines and DevOps workflows using Azure DevOps.
• Ensure cloud security and compliance with best practices.
• Lead cloud migration and modernization projects.
• Mentor junior engineers and collaborate with cross-functional teams.
• Monitor and optimize cloud performance using Azure Monitor and Log Analytics.
• Interact with stakeholders and present technical solutions.
• Stay up to date with new public cloud technologies and vendors.

Technical Skills:

• Technical support strategies and approaches.
• Technical documentation creation and maintenance.
• Incident Management and Problem Management procedures
• Change Management Procedures
• Troubleshooting and analytical skills.
• Excellent communication and collaboration skills.
• Extensive knowledge of VMware associated programs.
• Extensive knowledge of Cloud infrastructure and related technologies.
• Proficiency in Server operating systems such as Windows Server, RedHat Enterprise Linux etc.
• Proficient in SAN and network architecture.
• Exceptional analytical and technical aptitude.
• Great organizational, time management, and problem-solving skills.

Education and Experience:

• Bachelor’s degree in Computer Science/ Information Technology/ Computer Programming, or similar.
• VMWare Certified Professional (VCP) preferred.
• At least 5 years’ experience as a VMware Administrator at enterprise level.
• Azure Solutions Architect Expert certification preferred.
• At least 5 years’ experience in Cloud computing.
• Experience with Kubernetes, Docker, and container orchestration.

Special Requirement

• Availability to resolve urgent VMware/Cloud environment problems outside of business hours.

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Key Purpose of the role

• The position is responsible for the day-to-day administration within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example scheme installations, monthly contribution reconciliation, investment option, special rule registration, renewal, amendments, enhancements, Section 13A non-compliance letters and calculations, Default Reg requirements, T-day and new member processes. The incumbent must ensure that processes and procedures are implemented, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively, and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire, and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. 
• Ensure that the contribution / billing process (Section 13A, Default Reg, T-day) are accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.Attention to detail
• Very organised
• Expresses opinions, information, and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 6 or B Com degree or similar.  
• 3 – 5 years operational leadership and management experience – Essential
• 3 -  5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential
• NQF level 6 or B Com degree or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
•  3 - 5 years’ experience in the employee benefits and 5 years in a senior role.

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Key Purpose

• Assumes accountability and resolution of escalated queries and complaints from Intermediaries, Employers, and Members (telephonically, via e-mail/letter and on face-to-face basis).

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following job functions:

• Resolution of escalations and complaints (telephonically, via e-mail/letter and on face-to-face basis) of escalated complaints from Intermediaries, Employers and Members.), including those received via Wellness Advisers (WAs) and Corporate Service Managers (CSMs).
• Troubleshooting, meeting with irate clients and managing difficult situations on all levels (Intermediaries, Employers, and Members)
• Reach out to at-risk clients and provide basic emotional support.
• Keeping accurate and comprehensive stats on a daily, weekly and monthly basis to determine service failure trends and recurring problems.
• Identifying the proposing solutions to process and service-related failures.  Build and establish relationships at all levels with external partners and internal departments to ensure that timeous resolutions are found to any problem that might arise
• Attend meetings and give training on request
• Support role to the corporate service manager and Wellness Advisors
• Compiling and drafting of reports and letters
• Analysing and summarizing reports and providing feedback to Management
• Market drives and other projects as and when required
• Facilitate member training and employer helpdesk sessions upon request.
• Attend meetings and deliver training sessions as required.

Personal Attributes and Skills

• Strong Intra & interpersonal skills
• Professional written and verbal communication
• Must be able to work with targets and deadlines, strong work ethic
• Positive outlook and internally motivated
• Compassion and an interest in mental health
• Customer focus
• Analytical and reporting skills
• Personal learning and Priority setting

Education and Experience

The following requirements are essential:

• 12 Months Discovery Health experience with regards to client/employer interaction with experience in dealing with escalated queries (telephonic/email)
• Have thorough knowledge of Discovery’s products, systems and processes
• Be proficient in English (writing, reading, speaking)
• Experience as a Senior contact centre consultant/Service Specialist
• Performance of 100% or above to be achieved over six months

The following requirements will be advantageous: 

• Clinical/Medical knowledge
• Extensive Paradigm knowledge
• Outlook, Word & Excel knowledge
• Bilingual
   

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Key Outcomes may include but are not limited to:

• The Call Centre Service Manager is responsible and accountable for the service delivered to all Discovery Bank clients from a service channel perspective. The incumbent aligns the service team within the Operations area to rollout strategic initiatives and implement solutions within the service team.This involves continuously analysing the service and operational functional areas against best practice in the market; identifying and establishing service trends and management frameworks for effective management and productivity; conducting research and analysing the risk exposure and impact. 
• Initially, the role will focus on continuous improvement and customer centricity across all service channels, including AI-powered chat, call centre operations management, driving and delivering on adhoc projects to meet organizational goals

 Areas of responsibility may include but not limited to

• Leading leaders and building, dynamic high performing multiskilled teams who operationally agile
• Introducing agile approaches to coaching to improve both digital and human-led support interactions
• Analyze daily operational data to ensure business continuity and drive staff performance improvements
• Implement effective communication strategies across teams during periods of organizational change
• Provide inspirational leadership with strong administrative and operational oversight
• Support large-scale business integration projects, including staff migration across entities
• Identify and address skills gaps between current services delivery and future banking operational requirements
• Oversee the administration of ISO9000 standards, ensuring alignment with strategic business goals
• Assist in establishing Service Operations to deliver innovative, cost-effective customer service across multiple channels
• Contribute to the setup of the Service team, including operating strategy, guiding principles, and performance measurement frameworks
• Manage relationships with internal and external stakeholders, ensuring clear communication and accountability
• Lead preparations for soft launch initiatives, including the setup of the in-house store and call centre infrastructure
• Champion customer service excellence throughout business migration and staff integration phases
• Facilitate collaborative decision-making while maintaining accountability for final outcomes
• Communicate strategic objectives clearly and inspire teams to align with organizational goals
• Motivate staff and leadership to consistently achieve high levels of performance and engagement.

Special Conditions

• Full time, in office position
• Flexibility to work shifts, Monday to Sunday, including evenings, weekends and public holidays (24/7/365)

Education and Experience (Preferred/Optional)

• Bachelor of Commerce or Bachelor of Science – Required
• Post graduate degree (advantageous)
• Above average excel and power point knowledge and usability
• FAIS accreditation/studying towards, advantageous
• High level of computer literacy and MS office

Work Experience

• At least 3-5 years’ experience on a managerial level minimum
• At least 3-5 years’ experience within Call centre & Operations
• Extensive experience within the banking environment
• Proven track record of successful implementation of business process change projects

Personal attributes and Skills

• Business presentation skills
• Understanding of Business Processes
• Banking regulation and industry knowledge
• Understanding of data and statistics
• Passionate about leading, growing and developing people
• Coaching skills and methodologies to improve leadership coaching
• Digitally savvy and eager to learn about promote new technologies
• Excellent time management
• Detail focused with a commitment to accuracy and quality
• Pro-active / Taking initiative
• Analytical thinking / problem solving
• Adaptable and thriving in a fast-paced environment
• Deadline conscious
• Knowledge of Excel, MS word, MS outlook, MS PowerPoint, Chat GPT and all new AI tools
• Strong interpersonal skills
• Ability to work independently with minimal supervision, as well as within a group
• Knowledge of best practice in operations and leadership advantageous

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Key Purpose

• The role contributes to the organisational goals by assessing, validating and finalising of all Life Cover, Serious Illness Cover, Income Protection Cover, Disability Cover claims according to the policy terms and condition whilst still adhering to service level agreements and maintaining high service standards.

Areas of responsibility may include but not limited to:

The successful applicant will be responsible for but not limited to the following job functions:

• The role of a Specialist Claims Assessor is to assess all claims. This will predominately include the highest value claims coming in, complex claims and escalations.
• They will be required to manage a larger and more intricate portfolio to ensure that necessary turnaround times are met.
• Skilled liaison between the advisers, customers, and internal and external stakeholders
• Assistance with complaint resolution, including escalated complaint calls and FOS cases.
• Facilitating and chairing the bi weekly complex claims meetings within the team
• Coaching and upskilling junior members of the team.
• Review and approval of claim decisions that fall outside of other assessor’s financial authority limits when necessary. This includes the review of any written communication relating to the claim decision.
• Provide input into product development and system enhancements.
• Providing managerial support in managers absence

Personal Attributes and Skills

• Deciding and initiating action
• Working with People
• Able to work unsupervised and to take initiative
• Adhering to Principles and Values
• Presenting and Communicating Information
• Conflict handling and resolution
• Collaboration and team work
• Learning and Researching
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with pressure and setbacks
• Achieving Personal Work Goals

Technical Skills

• Effective Communication Skills (verbal & written)
• Analytical
• Conflict handling
• Soft skills

Education and Experience:

Education

• Matric/Grade 12 is essential
• Biology
• A minimum of 5 years prior experience within a claims environment in the life insurance industry is essential.
• COP (Certificate of Proficiency) in life insurance would be advantageous.
• Medical degree or diploma would be advantageous.

Knowledge:

• Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory.
• Extensive knowledge of our product in the Life Insurance Industry.
• Experience within the UK Life Insurance Industry would be advantageous.
• An advanced level of understanding of medical conditions and diagnoses
• Basic Financial / Accounting knowledge would be advantageous.
• Experience in Vitality Life Claims system would be advantageous.

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Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

• To provide practical on-the-job training and development opportunity. The learnership aims to enhance participants' skills, knowledge, and work experience, enabling one to confidently perform a Quality Assurance role within SLAB.

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook

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Role overview

• This is an excellent opportunity for a dynamic and strategic Marketing Manager to lead the marketing initiatives for Discovery Bank’s expanding product ecosystem, including core banking and transactional products, integrated payment solutions, investment and currency services and digital banking features and tools.
• This role requires a deep understanding of product marketing, market analysis, customer segmentation, and value proposition development to drive uptake and utilisation. Audiences include Discovery Bank clients, Discovery staff and the broader public.
• You’ll partner with business and other stakeholders to develop and implement integrated and strategically aligned marketing and communications solutions. You’ll turn strategy into action by applying best practice marketing principles, leveraging key partnerships internally and externally, and making sure that projects are delivered on time and within budget. In addition, you’ll be responsible for managing, coordinating and coaching a team as needed.

Areas of responsibility may include but are not limited to

• Designing and executing integrated marketing strategies for Discovery Bank’s product portfolio to drive acquisition, activation, and utilisation.
• Conducting detailed market analysis to identify trends, customer needs, and competitive insights.
• Defining and refining customer segments and crafting targeted campaigns using optimal channels, experiential events and activations, internal communications and environmental branding.
• Collaborating with product, sales, and digital teams to develop compelling product propositions that resonate with target audiences.
• Leading the go-to-market strategy for new products, features and payment innovations, ensuring seamless launches and sustained growth.
• Developing and implementing campaigns that meet customer needs, drive enhanced customer satisfaction, improved customer experience and increased profitability.
• Monitoring and analysing marketing campaign performance, using insights to optimise strategies, drive continuous improvement and meet business objectives.
• Managing external agency relationships and overseeing the creation of marketing material and branding solutions, ensuring alignment with brand guidelines.
• Staying informed of industry trends, regulatory changes, and emerging marketing channels to keep strategies innovative and effective.
• Defining, implementing and changing processes as needed.
• Building and maintaining relationships with key business stakeholders.
• Preparing campaign reports to disseminate or present in the applicable forums, as required.
• Managing and coordinating team members.
• Ensuring that projects are delivered on time and within budget.
• Ensuring that product information is kept up-to-date on the applicable channels.

Key competencies

• Strong understanding of product marketing, payments and digital banking features.
• Results-driven with a focus on performance metrics and return-on-investment.
• A creative and innovative approach to problem-solving.
• The ability to thrive in a fast-paced and dynamic environment.

Knowledge

• Proficiency in digital marketing tools and platforms, including AI.
• Understanding of various advertising and media channels, including digital marketing channels and social media.
• Experience in data analysis and market research.
• Expertise in Microsoft 365 applications (Excel, PowerPoint, Word).
• Agency experience, either from working within an agency or in collaboration – especially in advertising, media, and design.
• An understanding of different Discovery audiences, products and business processes is beneficial.

Skills

• Communicate well in English – with strong writing and verbal communication skills.
• Unpack complex business needs and/or convert technical information into audience appropriate communication.
• Influence and persuade people to get things done.
• Question process, strategy and outputs.
• Strong project management and problem-solving skills.
• Multitask on different projects.
• Present and sell ideas.
• Keen negotiator and an expert at managing conflict.
• Make decisions under pressure.
• Build trusted partnerships.
• Good at managing trade-offs.
• Instil confidence in others.
• Guide, develop and motivate others.

Attributes

• Strong attention to detail
• Solution orientated and can think outside the box
• Dynamic and energetic
• Flexible and adaptable
• Sociable and diplomatic
• Action orientated, tenacious and persistent, with a natural inclination to work hard
• Take Initiative, a self-starter who can work independently, but also collaborate well
• Work calmly under pressure and provide answers and direction to others
• A collaborative mindset and is seen as a trusted adviser by clients
• Strong leadership qualities with the ability to inspire and manage a team
• Confident
• Resilient
• Passionate
• Empathetic

Education and experience

Qualifications

• Bachelor’s degree in Marketing, Business, or a related field; MBA or relevant postgraduate qualification is advantageous.
• Relevant industry certification(s).

Experience

• A minimum of eight years’ experience in product marketing, preferably within financial services and/or digital banking.
• A minimum of five years’ experience in a management position.
• A proven track record of developing and executing successful marketing strategies that drive product uptake and customer engagement.
• Strong analytical skills with the ability to interpret data and translate insights into actionable marketing plans.
• Excellent communication, collaboration, and project management skills.
   

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KEY PURPOSE

• The vacancy is for a Learning and Development Specialist to join the Discovery Institute of Training. This role is responsible for designing, developing, delivering, and implementing impactful learning solutions that build capability across various roles and levels within Discovery. These include leadership development, core (soft) skills, and business performance support, using a mix of in-person facilitation, virtual training, and digital formats. In addition to design responsibilities, this role will also be accountable for the effective delivery and facilitation of training interventions across multiple modalities, ensuring meaningful learning experiences and driving behaviour change and performance improvement.

KEY OUTPUTS

• Learning needs analysis and stakeholder consultation: Conduct in-depth learning needs analyses in consultation with a wide range of stakeholders on all levels. Identify skills gaps, performance challenges, and capability needs across the organisation.
• Design, development, and delivery of learning solutions: Design, develop, and deliver high-impact learning interventions using a blended learning approach, including in-person facilitation, virtual training, and digital content, to support leadership development, core (soft) skills, and business performance.
• Training facilitation: Facilitate engaging, high-quality leadership development and core (soft) skills training sessions that drive behaviour change and performance outcomes. Ensure facilitation is tailored to the audience and aligned with business objectives.
• Learning project initiation and management: Initiate and manage custom learning and business support initiatives that align with business strategy and drive measurable impact. Propose and implement new tools, methodologies, and learning solutions that positively influence performance.
• Strategic contribution and innovation: Actively contribute to the strategic planning and continuous improvement of the Discovery Institute of Training. Use deep learning and development knowledge and experience to shape departmental direction, propose innovative solutions, and align team outputs with strategic business goals.
• Impact measurement and evaluation: Track, analyse, and report on the effectiveness and business impact of learning initiatives. Use data and feedback to continuously refine and improve learning solutions.
• Champion innovation and the effective use of AI and emerging technologies: Leverage AI and other emerging technologies to enhance the design, development, and delivery of learning solutions. Champion innovation by identifying and implementing new tools, platforms, and methodologies that improve learner engagement, efficiency, and impact. Act as a change agent within the team and organisation by promoting a culture of continuous improvement, experimentation, and future-focused thinking.
• Quality assurance and best practice implementation: Uphold best practices in adult learning, learning design methodologies (e.g., 6Ds, ADDIE), and performance consulting. Ensure learning content and facilitation consistently meet high-quality standards and compliance requirements.

COMPETENCIES

• Learning and development expertise: Deep understanding of adult learning principles, learning design methodologies (e.g., 6Ds, ADDIE), and best practices in training delivery and facilitation.
• Instructional design capability: Strong ability to design and develop engaging, outcomes-based learning experiences across various modalities (classroom, virtual, digital).
• Facilitation skills: Excellent facilitation and presentation skills, with the ability to engage diverse learners across roles and levels, both in-person and virtually.
• Stakeholder management: Strong interpersonal skills and the ability to consult, influence, and build trusted relationships with diverse internal stakeholders at all levels.
• Strategic thinking: Ability to align learning initiatives with business strategy, contribute to departmental planning, and identify opportunities for value creation.
• Project management: Demonstrated ability to manage complex projects, timelines, and cross-functional teams, ensuring successful implementation and measurable outcomes.
• Analytical and impact-driven: Skilled in evaluating learning effectiveness and using data to make informed decisions that drive continuous improvement and business performance.
• Innovation and technology savvy: Forward-thinking and curious, with a passion for exploring and implementing new technologies, including AI, to enhance learning design and delivery.
• Communication and collaboration: Strong verbal and written communication skills, with the ability to collaborate effectively within a team and across departments.
• Agility and adaptability: Comfortable working in a fast-paced, changing environment with the ability to shift priorities, experiment, and respond to evolving business needs.

QUALIFICATION AND EXPERIENCE

Minimum qualifications:

• A relevant qualification in Human Resources, Education, Psychology, Organisational Development, Learning and Development, or related field.
• Formal training or certification in Instructional Design, Facilitation Adult Learning, or Learning & Development methodologies (e.g., 6Ds, ADDIE).

Preferred qualifications:

• Postgraduate qualification in Learning and Development, Organisational Psychology, or related field.
• Accreditation in coaching is advantageous.

Experience:

• Minimum of 5–7 years’ experience in a Learning and Development Specialist role.
• Proven track record of designing, developing and delivering leadership development and soft skills programmes across various levels in a large organisation.
• Proven track record in consulting with stakeholders and conducting learning needs analysis.
• Extensive experience designing, developing, and facilitating learning solutions across multiple formats (in-person, virtual, and digital).
• Strong experience in managing end-to-end learning or capability-building projects, including measurement of impact.
• Demonstrated success in contributing to strategic L&D initiatives within a complex business environment.
• Experience in working with or within financial services is advantageous.
• Experience using AI-driven tools to design and deliver learning experiences is strongly preferred.