Job Opportunities at DSV

Summary

• As a Business Change Manager, you will play a central role in driving and reinforcing the changes founded in our core applications and business processes. We offer a flexible role with great responsibility and opportunity to make a direct impact on the future successes of DSV Road Logistics.
• Responsible for designing, planning and implementing logistics solutions, whilst managing stakeholder (internal & external) expectations throughout the solution design and implementation phase.

Essential Duties And Responsibilities

• This role directly supports company objectives and contributes to identifying, analyzing & developing value-adding and robust solutions for current & prospective customers.
• The Role directly supports the company objectives of effective change management across multiple streams, projects and Business Objectives.
• Ensuring Strategic Business Objectives and Projects are Scoped, analyzed, Implemented, Sustained and Measured
• Effectively managing Change in various Business Segments (Departments). Guiding the Organization through the S-Curve
• It is vital for the success of this position to effectively align internal and external customer needs, processes and solutions, with DSV values, policies and the DSV Road Logistics Strategy.
• The role directly supports the SIGMA goals and Strategy for DSV Road Logistics, identifying, analyzing, and implementing CIP initiatives for Road Logistics.
• Successful collaboration with Business Operations, Global IT , EXCO and Top Management is critical
• Be the overall business-owner directly responsible for one or more specific DSV Road applications and their surrounding business processes. In essence, ensure that we build the best possible End2End DSV Road Logistics business processes and have our business applications supporting these processes fully
• Be the overall responsible for DSV Road Logistics business requirements and the delivery within deadlines (in cooperation with our DSV Global IT colleagues) Eg. Ensure business requirements capturing, descriptions, timeboxing and clear prioritizations
• Secure that your application(s) roadmap(s) and documentations are always updated and stringently aligned with / prioritized according to the overall DSV and BCM Road Logistics deliverables E.g. process descriptions, workarounds, SOPs, testcases etc.
• Gatekeeper and support the ongoing implementations of standard processes and applications into the DSV Road Logistics business
• Define and maintain core application KPI’s and ensure ROI measurement
• Engineered Solutions: Identify, analyse & develop value-adding, optimized solutions and processes for current internal & external prospective clients;
• OPS Support: Identify Continuous Improvement opportunities in collaboration with Operations and Management. Develop robust solutions to implement and sustain cost saving initiatives throughout the business.
• Root Cause Analysis: Ability to identify and articulate the true cause of challenges in terms of people, process & technology.

Analysis and recommendations:

• Data (analysis, comparison, sense checking),
• Processes (supporting business objectives, optimized, complete, accurate, relevant, error proofed, common exceptions covered, measurable),
• Facilities (best practices, flow, flexibility, compliance);
• Business cases / feasibility studies: Develop as required depending on financial investment required and risk profile. Tools and aspects to consider include ROI calculations, quantified value, opportunity for productivity improvements and future growth / revenue potential
• Continuous Improvement Management: Manage and Report on Cost Saving and Sigma Initiatives
• Change Management: Manage the Change in the Organization. Taking the Business through the S-Curve Effectively.
• Tools: Ensure that our tools are supporting the business processes.
• Business Analysis: Collaborate with subject matter experts to Understand, Define and Scope Business Requirements and Translate this into IT Specific communications. Developing of SOP’s, Specifications, Scope & Business Cases.

Standardisation: Ensure that we standardise the Road Logistics business to the extent possible and ensure adherence to governance model for review and approval of exceptions. As gatekeeper and owner of Road Logistics standards responsible for:

• Ensuring that the AS IS situation is well understood
• Defining suggested new standard
• Aligning the suggested standard with product owners, Global IT, business & management
• Ensuring Process and System Support for the new standard
• Document the new agreed standard and how to roll it out
• Championing the role out of the new standard with support of business super users and operational responsible
• Tracking and reporting of KPIs
• Ensuring adherence to standards
• Protector of Business and Program Principles: Ensure adherence to agreed business and program principles. Active advocate and gatekeeper of agreed principles.
• Prioritisation of system enhancement/requests: Participate in the IT request prioritisation forums.
• System Business Readiness Testing and Coordination: Facilitate & Participate in User Acceptance Testing (UAT) and provide UAT sign-off in due time on system and system changes on behalf of business. Ensure that user acceptance test cases, workarounds and standard operating procedures are maintained and up to date.
• Release Notes: Ensure that release notes are understandable and clearly articulate the business value associated with a release.
• Train the Trainer: Assist with creation of training documentation and maintaining Standard Operating Procedures. Responsible to train the trainers & super users.
• System Super User Support: Point of escalation for super users to assist with classification of potential issues as system or process related. Primary liaison with Global IT.
• Master data: Ensure that master data is governed, maintained, and kept up to date.
• SIGMA: Identify and Implement SIGMA Initiatives
• Group Facilitation: Leading & influencing a diverse group through planning and/or problem solving activities as required, including Advance Quality Planning (AQP) sessions;

Qualifications

• Matric / Grade 12 (essential)
• B-Eng Degree in Industrial Engineering
• Alternatively degree in Logistics/Supply Chain

Computer Skills

• Microsoft Access (Beneficial)
• SQL (Beneficial)
• Microsoft Visio
• SharePoint
• Power Apps (Beneficial)
• ERP Systems Knowledge (Beneficial)
• TMS (Transport Management Systems) Knowledge (Beneficial)
• PYTHON (Beneficial)
• Excel Intermediate to advanced is required.

Minimum Requirements

• Minimum 10 years or more relevant logistics & supply chain management experience or Other Industry Related Experience.
• Supply Chain Optimization, planning and design.
• Strong end-to-end process thinking
• Analysis and optimizations of processes with an end-to-end perspective experience
• Have a natural desire for end-to-end processes and the urge to drive continuous optimizations, standardisation and change management
• Business Analysis Skills and Experience
• Development of BRS (Business Requirement Specifications)
• Development of SRS (System Requirement Specifications)
• Excellent written & verbal communications skills;
• Operational background from the transport & logistics industry
• Strong interpersonal skills & able to work in a collaborative & team-based environment;
• Aptitude to multi-task & employ effective problem solving abilities;
• Detail Orientated and Analytical
• Ability to Function under Pressure
• Change management Skills and Experience
• Engage with Top Management (EXCO) and Shareholders
• Unendorsed license & own transport;
• Ability to travel around, South Africa
• Industrial Engineering experience: > 5 years in the logistics Industry beneficial
• SIGMA experience: > 5 years in the Logistics Industry beneficial
• Leadership experience in Business or Operations role: > 3 years with effective staff performance management & development.
• Detail oriented, high work rate & quality of work;
• WMS/ERP Systems Skills and experience: > 2 years operational experience, development experience will be advantageous
• TMS Systems Skills and experience: > 2 years will be advantageous
• Optimization: > 3 years in route planning and Optimization will be advantageous
• Business Analysis: >5 Years Business Analysis Experience Essential
• Change Management: >3 years Change Management Experience Essential

ADDED ADVANTAGES:

• General business acumen
• Supply Chain and Network Optimization and Planning
• Applied negotiation skills
• Change Management Skills
• BRS and SRS Skills
• Business Analysis Skills and Experience
• Supply Chain Management accreditation such as CSCP, SCOR-P (beneficial)

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Summary

This role is responsible for delivering assigned projects on time, on budget and within the agreed scope and quality levels within the DSV governance framework. To do this, the role has to interface with all project stakeholders. The PM works closely with internal/external clients to consult on client requirements, expectation management, risk and issue management, change management.

• This role directly supports company objectives and contributes to identifying, analyzing & developing value-adding and robust solutions for current & prospective customers.
• It is vital for the success of this position for the candidate to effectively align customer needs and solutions, with DSV values, policies and strategy to directly support sustainable and profitable business.
• Successful collaboration with Global IT, Operations teams, contractors, & other internal and external stakeholders is critical

Essential Duties And Responsibilities

Tools: Application of the following tools and/or methodologies as appropriate and when required:

• Project Office (Clarity)
• AQP (Advanced Quality Process) – Facilitation
• Scheduling (Microsoft Projects)
• Product based planning (Microsoft Visio)
• Service Request Management (Cherwell)
• Project Cost Management (SAP, Webcost)
• Activity and resource planning: making a feasible plan that achieves the goals and objectives of the project and aligns with the organization’s overall business strategy. Part of the plan is defining the project’s scope and determining what resources are available, estimating time and financial commitment, as well as how to monitor and report on the project’s progress, identify and manage project dependencies.
• Manage Project Execution: Manage Projects to complete on time and on budget. Coordinates completion and transition between phases, tasks and teams;
• Assembling and Leading Project Team: assigning tasks and deadlines, utilizing tools to collaborate. Schedule and facilitation of regular meetings to obtain status updates and chart progress, reallocate resources to balance workloads and to evaluate competencies and capabilities of team members. Organizing and motivating team members; Group facilitations (such workshops and Advanced Quality Planning).
• Time Management: define, schedule and accurately estimate the task duration to develop and maintain a realistic schedule;
• Cost estimating and developing the budget: Develop the budget for proper funding, and maintain actual spend versus approved budget;
• Quality and Satisfaction: Deliver satisfying results to stakeholders, keep constant communication;
• Change Management: Ensure Change management is integrated into project management by planning change management at the same time as project planning and delivering change management according to schedule;
• Risks and Issues Management: Apply sound risk management principles to all aspects of projects & engineering activities to ensure all risk factors are avoided, mitigated and/or managed in the best interests of DSV business, clients and staff. Objective of this is also to reduce the time and cost of project execution. Management of Issues through the proper DSV Project governance and escalation protocols.
• Monitoring Progress: Monitor and analyze both expenditures and team performance and to always efficiently take corrective measures;
• Escalation Management: Timely escalations of project issues/challenges to executive sponsor.
• Reporting and Documentation: Reporting on projects according to the defined structures and project management method
• Stakeholder Management: To develop and maintain sound stakeholder (incl. clients) relationships based on competence, respect and trust
• Contractual: Support contract development and/or negotiation with clients and suppliers;
• Procurement Management: Support supplier selection and management aligned with sound ethical business practice and DSV Policy;
• Project Steering Committee Meetings: Prepare for and facilitate project steering committee meetings.
• Project Framework and Governance: Ensure use of disciplined, officially sanctioned DSV project management processes.
• Travel: Reasonable local and international travel requirement to use knowledge, skills and experience in support of relevant DSV business objectives.
• Be loyal, trust worthy employee and partner to your project executive(s)
• Have subject matter knowledge, specifically with regards to implementing enterprise systems.
• Have good, respectful and positive work relationships with ALL counterparts and you are perceived as a respected and pleasant colleague to work with
• Be firm, but flexible; Listen to your counterparts, but make your own decisions and structures
• You follow the guidelines, procedures, processes and structures for DSV
• You know the documents that define DSV (Whitepapers, strategy, culture) and work accordingly
• You have disciplined work ethics and behaviour
• The work you produce (documents, presentations) looks professional and follows the guidelines of DSV
• There is a set of KPI’s for your department, the sections and the individual project managers as well as the budget and expectations as set in the project initiation document for your projects; It is expected you live up to them
• Ability to work in a structured way
• Goal oriented and a “can do” attitude
• Ability to build, maintain, lead and manage a multi-disciplinary project team

Qualifications

• Matric / Grade 12 (essential)
• Degree in Project Management or Transport Management/Economics or relevant four-year qualification from accredited institution

Computer Skills

• Microsoft Visio (advanced)
• Microsoft Project (advanced)
• Excel (advanced)
• Project Portfolio management software (such as Clarity, PPO)

Minimum Requirements

• Project Management experience: >/= 8 years in logistics environment, supply chain management and including Transport Management/Logistic System (TMS) implementation;
• Global Experience: >5 years experience in managing project teams and experience with regard to managing local & global executive stakeholders;
• Logistics Operational Management experience: > 1 years with demonstrated knowledge of best practices;
• Leadership experience in Project or Operations role: > 5 years with effective staff performance management & development;
• Facilitation skills: > 5 years effective experience in leading & influencing a diverse group through planning and/or problem solving activities for effective outcomes;
• Financial: > 3 years effective experience in developing budgets & managing actual versus budget, including CAPEX, OPEX and P&L’s;
• Contractual: > 3 years’ experience in directly supporting contract and service level development and negotiations with clients and vendors
• Road Logistics Best Practice: w.r.t. operational processes
• Unendorsed license & own transport;
• Ability to travel around Gauteng, South Africa & International;
• Excellent written & verbal communications skills;
• Strong interpersonal skills & able to work in a collaborative & team-based environment;
• Ability to employ effective problem-solving abilities;
• Strong analytical and organizational skills
• Detail oriented, high work rate & quality of work
• General business acumen and sound knowledge of procurement principles, engineering economics and fundamental accounting principles;
• Warehouse Design and Configuration aligned to Best Practices, OHS and Legal Compliance: Extensive knowledge and experience;
• Project Management accreditation such as Prince2 or PMP
• Applied negotiation skills
• Applied risk management skills
• Supply Chain Management accreditation such as CSCP, SCOR-P, etc
• Application software development experience with strong IT acumen will be beneneficial
• Project management certification e.g. PMI Certified,Prince ii Certified

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Qualification(s):

• Matric
• B.Eng Industrial Engineering (Essential) or B-Tech with a Master

Computer Skills:

• MS Office Applications (Advanced Excel)
• MS Visio,
• MS Project,
• Intermediate AutoCAD

Job-related Requirements:

• People management skills including leadership, performance management, people motivation and people development (minimum 5 years’ experience);
• Ability to coordinate several tasks and multiple team members successfully in order to meet deadlines/projects
• Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external. Ability to manage people in a unionized environment successfully (5 years);
• Commercial & financial: Financial acumen and experience in adherence to budget
• Problem solving skills identify potential problems and put the necessary in place to resolve the problem. Important to be pro-active not re-active
• Minimum 5 years experience in an Logistics industry;
• Senior Industrial Engineering Experience in logistics environment: >5 years;
• 7+ year/s experience in execution of CIP (Continuous Improvement Processes);
• Strong time-management and organizational skills
• Ability to work weekends and extended hours and travel when required
• Detail oriented;
• High work rate and quality of work
• Own vehicle & valid license
• Ability to work under pressure & adapt to change
• Above average EQ
• Ability to travel for short periods in South Africa