Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Overall Purpose of the Job:
- Prepare and report relevant financial report timeously and accurately.
- Perform appropriate risk management.
- Act as a trusted financial business partner to the relevant business unit.
- Manage compliance to all group policies as well as accounting standards.
Key Responsibilities:
Budget & Financial Management
- Ensure that all financial reports for the business and the Group are prepared timeously and accurately.
- Apply financial tools to prepare requests from business in line with the business plan to achieve business objectives.
- Identify and report out of line situations and suggest corrective action to the business.
- Set and ensure that all accounting principles within the business are monitored.
- Continuously search for financial risk and implement risk mitigation measures.
- Strive to continuously improve the level of financial reporting for the business unit.
Process Improvement and Efficiency
- Continuously review key performance areas for the business and identify areas for improvement.
- Continuously challenge the status quo to ensure business sustainability of the organisation’s business model.
- Continuously review current standards thereby ensuring improvement and relevance.
- Prepare best practice recommendations to improve accuracy and efficiencies.
- Identify required system improvements and provides recommendations and benefits to be realised.
Customer Service Delivery - Corporate
- Build strategic partnerships with internal and external customers to achieve business objectives.
- Identify and manage stakeholder expectations, ensuring alignment with Financial Strategy
- Identify business needs and required improvements and implement or provide recommendations for consideration.
People Management
- Manage own personal development through performance management and talent management processes.
- Request training and feedback on performance and strive to improve based on these interventions.
- Adhere to the Group's values and leadership.
Requirements:
- CIMA with 5 years+ experience or BCom (Honours) with 5 years+ experience.
- Take personal accountability and responsibility for all issues facing the department, work as a team and mentor /coach new employees as required.
- Communicate with your line manager regularly and make recommendations on improving efficiencies in the department
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Job Description
- Overall Purpose of the Job: The aim of a Quality Inspector is to inspect Dealer and In-house alarm installations.
Minimum Qualifications and Experience:
- Grade 12
- Previous technical alarm experience – proven track record.
- PSIRA Registration – Grade C.
- Computer literate – Microsoft Office and Listener.
- Driver’s license (essential)
- Sober habits and candidate must be presentable.
- Good communication skills.
Main Duties and Responsibilities:
- Schedule inspections with clients and capture the inspection results when needed.
- Capture results and file all inspection results when needed.
- Do 8 inspections and complete all inspection documentation daily
- Generate inspection reports based on the inspection outcome.
- Collect photographic evidence on inspection failures
- Report status of inspections to management and assist in determining common failure reasons with the aim to minimize failures.
- Liaise with Dealer and In-house management regarding inspection results.
- Analyse and report trends found.
- Will be required to travel to other branches.
- Vehicle to be kept clean and tidy at all times
- Follow all relevant Standing Operating Procedures
- Ensure that the disciplinary code is adhered to at all times
- Assistance with any client problems or complaints
- Attend all required meetings and training sessions
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed times
- High standard of service must be upheld
- Ensure compliance of the Occupational Health and Safety Act
- Ensure that the FADT Vision and Mission are upheld at all times
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MAIN PURPOSE OF JOB:
- The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.
QUALIFICATION & EXPERIENCE:
- Grade 12 (Matric)
- Grade C PSIRA Registered
Responsibilities and duties:
Administration
- Monitor and action emergency and non-emergency signals
- Phoning of the Premises/ Clients/ Key holders
- Recording all relevant information into the activations by means of computer
- Record and report all incidents and accidents to the senior on duty
- Ensure all relevant administrative work and handled signals are completed
- Monitoring and action of vehicle violations
- Updating of timesheets
COMPUTERS AND EQUIPMENT MANAGEMENT
- Report any faults to the appropriate authority on duty
- Not abuse the use of company telephones for private telephone calls
- Effective use and compliance of safety and zero harm standards
TIDINESS OF THE MONITORING CENTRE
- Responsible for a clean and tidy workstation
CLIENT LIAISON
- Telephonic assistance with any problems or complaints
- Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
- Reporting of any faulty alarm systems through the appropriate channel(s)
- Sales leads to be recorded and reported through the appropriate channel(s)
GENERAL
- Have sound knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- Not abuse company telephone for private calls
STANDARD OPERATING PROCEDURES
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed upon service level and performance targets
- High standard of service must be upheld
ADHOC
- Assisting with other ad-hoc tasks and projects as and when required
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Main purpose of job:
- Service and maintain alarm systems for domestic, commercial and industrial sectors.
Qualification & experience:
- Matric Or Equivalent
- Minimum 5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade E)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Knowledge of CCTV, Intercom systems and access control
- Able to work standby as per duty sheet
Duties:
Technical:
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Complete small installations as and when required
Admin:
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
- Complete a stock control check
- Keep the company vehicle clean and tidy
Performance standards:
Technical:
- Ensure that scheduled service call are attended or rescheduled accordingly
- Ensure that alarm panels are programmed with prescribed standards
- Ensure that documents are completed timeously and within prescribed standards
- Ensure that the alarm is programmed to ADT standards
- Ensure that all installations are completed to ADT standards
Admin:
- Ensure that drive sheets are completed accurately
- Ensure that job reports and technical invoices are completed accurately and timeously
- Ensure that quotes are completed accurately
- Ensure that inspection checks are completed on a weekly basis
- Ensure that all stock is available at all times and missing stock is reported immediately to FLM
- Ensure that the company vehicle is clean at all times
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Main purpose of the job:
- To provide professional service to all ADT clients.
Qualification & experience:
- Matric
- Previous management experience
- Minimum of 5 years sales experience
- Sales / Marketing degree or diploma
DUTIES:
Marketing:
- Ensure that any product approved by the Technical Department is sold by the Sales Consultants.
- Give feedback from clients and consultants about products to the Technical department or suppliers.
- Analyse marketplace to establish needs.
- Assist in market research of any new product before the product is launched.
- Ensure that products are available at the right time at the right place.
- Ensure the lead times are in line with customer needs and demands.
- Formulate and implement pricing strategies for products and services.
- Ensure that pricing strategies deliver highest margin while optimising growth in clients
- Ensure that pricing strategies are in line with overall corporate and marketing plans
- Formulate discounts and specials where appropriate
Advertising and Promotions:
- Formulate and implement advertising objectives in line with corporate and marketing plans
- Analyse industry and competitor advertising strategies
- Control advertising budget
- Liaise with advertising suppliers
- Assess effectiveness of advertising
- Formulate and implement promotion strategy and objectives
- Conduct planning and execution of promotions
- Ensure that material for a public relations exercise meet overall communication objectives
Sales:
- In conjunction with Sales Manager conduct sales projections per geographical area.
- Set sales and growth targets
- Analyse sales figures and the provision of data information to enable management to take business decisions
- Assist Sales Consultants to meet set targets
- Ensure debtors control in respect of new clients and installations are in place
- Handle client complaints
Management:
- Compile, implement and control marketing plan and budget
- Assist Client Service Department with the analysing of client complaints
- Supply marketing related information to management team
- Attend management meetings
- Manage and control admin staff and LSS department
- Formulate and implement strategies for LSS department as well as corporate business hub
- Compile and implement policies and procedures
- Compile and implement performance appraisal system
- Conduct sales meeting
Client Liaison:
- Assist with any problems or complaints
- Give full feedback to clients when necessary
Human Resources:
- Recruit new sales staff
- Involved in disciplinary hearings
- Identify training needs and arrange for training
Job requirements & other attributes:
- Computer Literate (MS Office, advanced Excel, PowerPoint)
Competencies (Technical & Behavioural):
- Integrity and trust
- Action orientated
- Business Acumen
- Attention to detail
- Managing through systems
- Time Management
- Strategic agility
- Business Acumen
- Problem solving
- Interpersonal savvy
- Drive for results
- Customer Focus
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The above position is vacant at Jeffery’s Bay, reporting to the CIT Depo Manager J-BAY under the Port Elizabeth Branch Manager. The overall purpose of this position is the collection and delivery of clients’ money and to provide proof of delivery and collection
Minimum Requirements:
- Clear criminal record;
- PSIRA accredited with Grade C;
- Firearm competent;
- CPC experience an advantage;
- Competent firearm training in handgun and rifle;
- SAPS competency certificate;
- CIT certified;
- Experience in the Security industry or similar.
- Code 10 / Code 08 license
Key Performance Areas: (not totally inclusive):
- Full responsibility and accountability for the collection and delivery of client’s monies;
- Report all delays to the Branch Manager immediately;
- Incident prevention and reporting;
- Maintain radio contact with Controllers;
- Take preventative action towards any suspicious activity.
Other Personality Attributes:
- Must be honest and reliable;
- Must have good verbal and language skills;
- Must be assertive and self- motivated;
- Pay attention to detail;
- Customer service and relations;
- Quality Assurance;
- Willing to travel and work overtime when required
Core Competencies:
- Teamwork;
- Self – development;
- Customer service / focus orientated;
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Job Description
- A position exists for an Administrator stationed at the Worcester Branch and will report to the Brach Manager. The overall purpose of this position is to assist with the daily operations of the Branch.
Minimum Requirements:
- Minimum Matric Certificate
- Previous experience in Branch Administration an advantage
- Proficiency in MS Word and Excel
- Computer Literate
- Strong administration and organization skills
- Strong planning, leadership as well as good interpersonal and communication skills are essential
- Good interpersonal communication and client liaison skills
- Own transport essential
Key Performance Areas: (not totally inclusive):
- Follow up/ manage diary of Branch Manager
- Typing of weekly and Monthly reports and as per management request
- Assisting and resolving Branch and Clients queries; Telephonically and electronically
- Filling of all relevant documentation (Numerically and Alphabetically)
- General Office duties and assistance
- Assisting management with their duties as requested
- Fleet, fuel and company fleet management
- Capturing payroll orders on the Payroll system
- Assisting management with the HR portal
- Issuing of PO and Capex’s
- Ordering of monthly stationery and refreshments
- Keep record of Polygraph Examinations
- Processing of clients funds
- Treasury balancing
- Float checks
- Management of staff members
- Accepting overall responsibility for the center and its performance
- Time and attendance
- Daily stocks
Other personality attributes:
- Must be pro-active, highly organized, energetic and innovated
- Ability to work under pressure
- Ability to work without supervision
- Strong interpersonal and communication skills
- Ability to liaise professionally with clients and personnel at all levels
- Attention to detail
Core Competencies:
- Teamwork
- Self-development
- Good communication skills
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The overall purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met (as per the SLA) at all times. To ensure the posting of Security Officers at the Site and to ensure that pro-active measures are taken in securing the premises.
Experience, Requirements and Qualifications:
- Grade 12 (Matric) Certificate of equivalent.
- PSIRA Grade A registered and accredited.
- No Criminal Record or any pending cases.
- Valid driver’s license with own reliable transport.
- Minimum 4 - 5 years’ Residential/Estate/Facilities Security Experience.
- Staff Management experience essential.
- Computer literacy and very strong Admin Skills.
- Must be physically fit and in good health.
- CCTV Camera Management and Equipment monitoring and Control.
- Must reside in KZN or Port Shepstone or willing to relocate on own cost.
- Incumbents should be prepared to work shifts if and when required and do site visits after hours.
Job Description / Key Performance Areas: (Not totally inclusive)
- Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.
- Daily feedback and liaison with Fidelity Security Services Management and Client
- Compiling, distribution and communication on daily, weekly and monthly reports.
- Compiling, distribution and communication on all Incident, Accident and Investigation reports.
- Obtaining of statements of all Investigations.
- Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift.
- Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
- Auditing and verifying the access registers on a daily basis and generating exception reports.
- General management and supervision of security staff and ensuring all administrative queries are dealt with promptly such as leave, site changes, rostering, etc.
- Managing all projects concerning new business and ensuring the smooth take over thereof.
- Ensuring that all HR/IR related queries are dealt with promptly and professionally.
- Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
- Attend all meetings with FSS Management and with the Client.
Competencies Required and Personality Attributes:
- Be proactive and innovative.
- Strong Leadership Skills and Management Competencies.
- Must be assertive, honest, professional and reliable.
- Good communication skills both verbal and written
- Strong planning, organizational, administration skills is required.
- Good interpersonal and client liaison skills are required.
- Experience in investigation techniques and report writing.
- Willing and able to work extended/flexi hours if and when required.
- Ability to work under pressure and without supervision.
- Customer/Client Focus
- Driving and Managing Change.
- Development of Others
- Teamwork, Deadline and results driven
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Job Description
- Operations Manager – FSS – George
- The position of an Operations Manager is vacant in George reporting to the Regional and General Manager.
- The overall purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met (as per the SLA) at all times. To ensure the posting of Security Officers at the Site and to ensure that pro-active measures are taken in securing the premises.
Experience, Requirements and Qualifications:
- Grade 12 (Matric) Certificate of equivalent
- PSIRA Grade A registered and accredited
- No Criminal Record or any pending cases
- Valid driver’s license with own reliable transport
- Minimum 4 - 5 years’ Operational Managers Experience
- Staff Management experience essential, min. 80 Plus staff
- Computer literacy and very strong Admin Skills
- Must be physically fit and in good health
- CCTV Camera Management and Equipment monitoring and Control
- Must reside in Cape Town or willing to relocate on own cost
- Incumbents should be prepared to work shifts if and when required and do site visits after hours.
Job Description / Key Performance Areas: (Not totally inclusive)
- Maintaining good relations between Fidelity Security Services and its clients with regard to security services rendered.
- Daily feedback and liaison with Fidelity Security Services Management and Client
- Compiling, distribution and communication on daily, weekly and monthly reports.
- Compiling, distribution and communication on all Incident, Accident and Investigation reports.
- Obtaining of statements of all Investigations
- Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift
- Ensuring that all Security Officers meet the contractual requirements as stipulated by the client
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services
- Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals
- Auditing and verifying the access registers on a daily basis and generating exception reports
- General management and supervision of security staff and ensuring all administrative queries are dealt with promptly such as leave, site changes, rostering, etc.
- Managing all projects concerning new business and ensuring the smooth take over thereof
- Ensuring that all HR/IR related queries are dealt with promptly and professionally
- Investigating incidents and submitting relevant weekly/monthly incident reports to Management
- Attend all meetings with FSS Management and with the Client.
Competencies Required and Personality Attributes:
- Be proactive and innovative.
- Strong Leadership Skills and Management Competencies.
- Must be assertive, honest, professional and reliable.
- Good communication skills both verbal and written
- Strong planning, organizational, administration skills is required.
- Good interpersonal and client liaison skills are required.
- Experience in investigation techniques and report writing.
- Willing and able to work extended/flexi hours if and when required.
- Ability to work under pressure and without supervision.
- Customer/Client Focus
- Driving and Managing Change.
- Development of Others
- Teamwork, Deadline and results driven
Method of Application
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