Job Opportunities at H Systems (Pty) Ltd

JOB PURPOSE

• The core purpose of the role is to guide, coordinate, administer and monitor the overall provision of Safety, Health, Environment, and Quality principles within the company.

KEY PERFORMANCE AREAS

• SHEQ Integrated Management System control.
• Risk Management.
• Quality Management.
• Administration.

MAIN RESPONSIBILITIES 
SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Monitor and control all SHEQ process in a significant way through planning, implementation, and co-ordination to achieve and maintain ISO 9001 and ISO45001 accreditation.
  • Implements and administer ISO 45001:2018 and ISO 9001:2015 and throughout the company.
• Manage required processes for the ISO Project that includes:
  • Manage overall company SHEQ-IMS strategy. 
  • Oversee SHEQ-IMS compliance at all branches.
• Ensure that all non-conformances and incidents are timeously reported, investigated, and attended to within the prescribed time by using the company approved system.
  • Recording of NCRS and incidents on SHEQX. 
  • Conduct investigations and reviews.
  • Ensure corrective actions are assigned to the appropriate party and implemented.
  • Monitor non-conformities and ensure actions are completed timeously.
• Chair SHEQ-IMS Meetings.
• Conduct SHEQ-IMS induction sessions as required.
  • Review induction sessions as required. 
• Monitor compliance to SHEQ objectives.
• Ensure compliance with system and operational protocols, policies, and procedures at all branches.
• Administer change management process.
• Identify and implement improvement programs and processes for SHEQ.
• Provide direction and support on all SHEQ related matters to the branches.
• Conduct consultation and participation exercises for the inclusion of non-managerial staff at all applicable levels and functions, and, where they exist, workers’ representatives, in the development, planning, implementation, performance evaluation and actions for improvement of the SHEQ-IMS.
• Always maintain a high level of customer service levels standards.
• Ensure the SHEQ Department maintains and complies with standards of health and safety, and hygiene always. 

RISK MANAGEMENT

• Maintain compliance with risk management protocols, policies, and procedures at all branches.
  • Ensure legal appointments are up to date.
  • Ensure all required inspections are conducted.
  • Ensure all signages at all branches is appropriate, adequate, and correct.
  • Compile and implement an emergency preparedness plan.
• Custodian of Risk Assessments. 
  • Compile and review Hazard Identification Risk Assessments (HIRA) as and when required.
  • Utilise risk assessment results to facilitate the implementation of preventative and corrective measures.
  • Evaluate actions to address risks to determine their effect on the risk severity.
• Compile and ensure implementation of Contractor Management program.
  • Manage onsite service providers and contractors.
  • Ensure/enforce contractor compliance and ensure their safety records are up to date before they can be allowed on site.
• Ensure adherence to the OHS Act by all employees.
  • Take reasonable care for the health and safety of themselves of other persons.
  • Co-operate with the employer to enable prescribed duties or requirements to be complied with.
  • Carry out any lawful order given and obey the health and safety rules and procedures.
  • Report any unsafe or unhealthy situation to the employer.
  • Report any incident to the employer.
  • Comply with health and safety plans.
• Conduct internal risk audits on all sites in accordance with company policy and procedure to ensure good governance and compliance.
  • Manage the audit cycle programme.
  • Producing and submitting a full audit report on each audit undertaken.
  • Conducting site visits, identifying SWOT and Risk Analysis. 
• Implement awareness programmes to promote health and safety in the workplace, in conjunction with the HR Manager.

QUALITY MANAGEMENT

• Collaborate with other departments to develop and implement quality assurance programs and procedures to ensure product and service quality meets or exceeds customer expectations
• Maintain customer focus and product conformity by determining the risks and opportunities that can affect product quality and assessing customer satisfaction using appropriate means.

ADMINISTRATION

• Update & maintain SHEQ-IMS System (SHEQX)
  • Data capturing of all information.
    • Ensure all documents are valid.
    • Obtain valid documents for all expired records.
  • Record and manage all relevant processes on the system.  
• Develop and maintain SHEQ Files in conjunction with the SHE Reps at the branches.
• Compile and distribute monthly SHEQ-IMS performance report.
  • Establishes, develops and tracks assigned metrics to accurately reflect SHEQ performance in line with company strategy.
  • Support sustainability by timeous and accurate capturing of SHEQ statistics.
• Monitor and analyse safety and quality performance metrics and identify opportunities for improvement.
• Develop, generate, and maintain all relevant documentation related to ISO, Health and Safety, Quality Management, Risk and Environmental control, in conjunction with the process owners and HR Department. 
• Obtaining quotations, arranging for inspections, certifications in respect of Compliance n H&S. 
• Develop and deliver safety training programs and initiatives for employees to enhance their safety awareness and knowledge. 
• General administrative duties as required by the company. 

REQUIREMENTS

KEY JOB REQUIREMENTS 
QUALIFICATIONS

• 1 to 3 Years Diploma in the respective field (NQF 6). 
• Certified ISO 45001 and/or ISO 9001 internal auditor.

EXPERIENCE

• 2 years relevant experience in monitoring, implementing, and auditing SHEQ Requirements. 
• 5+ years’ experience in a safety environment.

KNOWLEDGE REQUIREMENTS

• Awareness and understanding of the ISO Standard requirements relevant to the position.
• Solid understanding of safety, health, environmental, and quality regulations, standards, and codes of practice.
• Knowledgeable about risk management, incident investigation, auditing techniques, and have experience in developing and implementing safety policies, procedures, and programs.

SKILLS REQUIREMENTS

• Computer literacy with Proficiency in MS Excel at an intermediate level.
• Excellent communication skills both verbal & written.
• Strong analytical skills to identify potential hazards and risks in the workplace, evaluate data, and develop effective strategies to minimize these risks.
• Problem solving skills. Able to identify problems, develop solutions, and implement them effectively.
  Organizational skills. Able to manage multiple tasks and projects simultaneously and prioritize their work effectively.

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JOB PURPOSE

• The core purpose of the role is to ensure timely and accurate delivery of products to customers, while also generating sales and revenue for the company. The delivery sales representative is responsible for managing their delivery schedule, driving a delivery vehicle, and ensuring that all products are delivered in good condition. The delivery sales representative must also actively seek out new sales opportunities and maintain existing customer relationships.

KEY PERFORMANCE AREAS

• Delivery Management
• Sales Management
• Customer Relationship Management
• Administration and Reporting
• SHEQ Integrated Management System control

MAIN RESPONSIBILITIES
DELIVERY MANAGEMENT

• Load vehicle for delivery.
  • Ensure goods is properly secured on the vehicle.
  • Ensure correct stock is loaded onto the vehicle as per the Invoice.
  • Pre-load vehicles for next–day deliveries.
• Deliver products to customers in a timely and efficient manner while ensuring that all products are delivered in good condition.
  • Offload product at customer site as per client requirements.
  • Obtain delivery confirmations from each customer and ensure PODs are signed according to requirements and submitted to admin office daily.
• Ensure vehicle inspection checklists are completed accurately.
• Ensure fuel consumption is achieved as per company standards.
• Ensure vehicle is always clean and presentable.

SALES MANAGEMENT

• Ensure sales target is achieved.
  • Identify sales targets per customer.
  • Set up strategies to address sales requirements.
  • Identify lost sales and ensure recovery through sales strategies to meet monthly budget.
  • Analyse customers’ sales history on system and identify sales opportunities.
• Sales analysis.
  • Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
  • Identify new clients and strategize bringing the client on board.
• Generate sales and revenue by actively seeking out new sales opportunities and maintaining existing customer relationships.

CUSTOMER RELATIONSHIP MANAGEMENT

• Communicate to customers as required.
  • Pricelists.
  • Discontinuation of stock.
  • Promotional stock.
  • General notifications.
• Market H Systems products to current and new potential customers.
• Ensure adherence to customer site regulations.
• Provide exceptional customer service by answering questions about products and making recommendations that align with customer needs.

ADMINISTRATION AND REPORTING

• Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
  • Customer visit report.
  • Weekly call report.
• Communicate pipeline orders or “out of the ordinary” purchases to Branch Manager and Procurement.
• Review credit limits and request payments as required and communication to Debtors department.
  • Complete Credit applications with clients as is required.
  • Complete COD applications with clients as is required.
• Manage delivery schedule and maintain accurate records of deliveries and sales activities.

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
  • Take reasonable care for the health and safety of themselves of other persons.
  • Co-operate with the employer to enable prescribed duties or requirements to be complied with.
  • Carry out any lawful order given and obey the health and safety rules and procedures.
  • Report any unsafe or unhealthy situation to the employer.
  • Report any incident to the employer.
  • Comply with health and safety plans.
• Participate in any Integrated Management System activities as required.
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Ensure adherence to all company policies and procedures.
• Always ensure adherence to Road Traffic Act.
• Always maintain a high level of customer service levels standards.

REQUIREMENTS

KEY JOB REQUIREMENTS

QUALIFICATIONS

• Grade 12 / NQF 4.
• Valid Drivers’ license.

EXPERIENCE

• 2 years’ experience in a similar position.

KNOWLEDGE REQUIREMENTS

• Computer literacy with Proficiency in MS Excel at an intermediate level.
• Proficient in SAGE Evolution, or similar, at an intermediate level.
• A thorough practical knowledge of best practices in sales processes.
• Awareness and understanding of the ISO Standard requirements relevant to the position.

SKILL REQUIREMENTS

• Ability to work independently and manage delivery schedule effectively.
• Excellent interpersonal skills and commitment to providing exceptional customer service.
• Time management skills.

DISTINCTIVE COMPETENCIES FOR POSITION

• Delivers good results under pressure.
• Sees and uses opportunities to improve the quality of what is delivered.
• Honours agreements.
• Takes responsibility for their own work.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Focused on excellent Customer Service.
• Identifies and prioritises customer needs and recognises constraints.
• Approaches the client's question with a can-do mentality.
• Has a fresh view on new situations and changes, without being stuck on existing working methods.