Job Opportunities at Kurtosys Systems

THE OPPORTUNITY:

Your role as a Client Support Specialist will involve the following, but not limited to:

• Be a platform specialist. Understand how to use all Kurtosys product range.
• Be able to troubleshoot client tickets and resolve issues on your own, or with help from team members.
• Able to triage tickets effectively to other departments.
• Communicate effectively across teams and provide detailed information when triaging tickets.
• Manage and own ticket communications between internal developers and clients.

Includes 

• Live chat conversations.
• Ad hoc client calls to get a better understanding of an issue - with screen share if required.
• Communicating to clients via Fresh Desk.
• Communicating to internal teams via Jira, email or Teams chat.

Own the health of assigned accounts and ensure all client tickets are responded and resolved within the companies Service Level Agreement (SLA).

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THE TEAM:

• Our team is responsible for building the Kurtosys App platform, the flagship Kurtosys product that is used by our customers. We are looking for experienced software engineers who enjoy working on technical challenges, providing engineering leadership and managing and mentoring people.  Our architecture uses a combination of private and public cloud infrastructure services, is API driven, and is predominantly written in Node.js. We are looking for someone that is comfortable with both the people management and technical aspects of engineering leadership and has experience in both.

THE OPPORTUNITY:

• Solve interesting engineering problems.
• Write code using some of the latest technologies and cloud services.
• Collaborate with fellow developers and teams via code reviews and knowledge sharing sessions.
• Provide guidance on architecture and create technical specifications.
• Review architecture and technical designs.
• Manage and mentor software developers of different skill levels.
• Identify and implement software development process improvements.

THE NON-NEGOTIABLES:

• Strong problem solving and debugging skills.
• Software development experience in JavaScript, TypeScript or other languages such as C#, PHP and Java.
• Experience building web sites and web services.
• Comfortable writing SQL statements and using SQL databases.
• Experience using unit and integration tests.
• Knowledge of modern cloud infrastructure services.

TECH STACK:

• TypeScript
• NodeJS
• React
• Cloudflare CDN including caching, security features and workers functions.
• Docker
• AWS including Lambda, ECS Fargate, Aurora Serverless, S3.
• PHP
• MySql

go to method of application »

THE TEAM:

• Our team is responsible for building the Kurtosys App platform, the flagship Kurtosys product that is used by our customers. We are looking for experienced software engineers who enjoy working on technical challenges, providing engineering leadership and managing and mentoring people.  Our architecture uses a combination of private and public cloud infrastructure services, is API driven, and is predominantly written in Node.js.We are looking for someone that is comfortable with both the people management and technical aspects of engineering leadership and has experience in both.

THE OPPORTUNITY:

• Solve interesting engineering problems.
• Write code using some of the latest technologies and cloud services.
• Collaborate with fellow developers and teams via code reviews and knowledge sharing sessions.
• Provide guidance on architecture and create technical specifications.
• Review architecture and technical designs.
• Manage and mentor software developers of different skill levels.
• Identify and implement software development process improvements.

THE NON-NEGOTIABLES:

• Strong problem solving and debugging skills.
• Software development experience in JavaScript, TypeScript or other languages such as C#, PHP and Java.
• Experience building web sites and web services.
• Comfortable writing SQL statements and using SQL databases.
• Experience using unit and integration tests.
• Knowledge of modern cloud infrastructure services.

TECH STACK:

• NodeJS
• React
• PHP
• Cloudflare CDN including caching, security features and workers functions.
• AWS including Lambda, ECS Fargate, Aurora Serverless, S3.
• Docker
• MySql

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INTRODUCTION:

• We are seeking a well-rounded and seasoned Product Training Manager with SaaS technology experience to manage the Product Training function by building, coordinating, improving, and facilitating comprehensive training for Kurtosys clients, third parties and staff internally. 

THE OPPORTUNITY:

• Owning and managing the product training function at Kurtosys.
• Building training programs for customers and internal terms 
• Commercialising our training programs 
• Managing and building an internal training team. 
• Manage the training roadmap, budget, and programs. 
• Building out a “train the trainer” methodology within the Kurtosys teams. 
• Designing and delivering training courses, material, and workshops to suit our internationally based enterprise level client needs. 
• Identifying customer training needs by working closely with our Product, Customer Success, Support and Professional Services teams to understand training needs. 
• Provide timely, hands on online training with both EU and US Based clientele, upholding the Kurtosys brand and providing excellent client service. 
• Working with the internal product trainer to build upon and enhance existing companywide in-house product training. 
• Provide training to third parties as required. 
• Collaborating with Kurtosys subject matter experts to develop training material suited to specific client needs, enabling our clients to make optimal use of our platform. 
• Stay up to date with product enhancements, new features and functionality, and develop associated product training material and sessions, to ensure a high rate of client adoption. 

• Manage timelines, schedules, and supplies to ensure completion of training plans. 
• Maintain and improve upon the existing knowledge base and training collateral. 
• Provide continuous improvement of the training plan. 
• Research, identify and implement relevant and necessary tools (e.g. learning management system, client help site) 
• Keep up to date with methods, tools and techniques to provide effective learning and training delivery methods 

NON-NEGOTIABLES:

• 5+ years training experience, including developing course material and facilitating training 
• Experience working with SaaS platforms and APIs 
• Experience managing a product training function, including team leadership 
• Experience working independently driving the training function from end to end 
• Experience providing enterprise level client training via digital platforms 
• Excellent written and verbal communication skills 
• Excellent presentation skills and advanced MS Office experience 
• Experience writing and collating technical documents 
• Experience setting up and managing Learning Management Systems 
• Extensive experience collaborating with internal stakeholders at all business levels 
• Experience developing and actioning end to end training plans and material 
• Tech savvy 
• Experience in the Financial Services sector is a plus 
• Ability to be self-motivated, highly organized and results oriented 
• Ability to work effectively with a diverse group of people 

QUALIFICATIONS:

• Relevant tertiary qualification or demonstrable experience related to the specific role and sector 

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THE OPPORTUNITY:

• You will form part of the Technology Group. working across multiple divisions.
• Working closely with Product Engineering and responsible for the overall quality of Kurtosys core products.
• Working with the Implementation Engineering teams ensuring the overall quality of client-specific implementations of our products.
• Strong CI/CD knowledge and exposure.
• You will be working within an agile engineering team across one of these divisions.
• API Testing - Load and schema validation.
• Load and Performance testing.
• Setup Automation and or improve on Running Tests.

THE NON-NEGOTIABLES:

• Experience performing functional and non-functional tests against complex web applications and API’s.
• Exposure in reviewing automated test and scenarios.
• Identifying Automation framework improvements.
• Experience using a variety of testing techniques, processes, and tools.
• Thorough understanding of the STLC and SCRUM.
• 5+ years and more Manual Testing Experience.
• 3+ years Automation Experience