Job Opportunities at Liquid Intelligent Technologies

Key Performance Area

Data Centre Project Cost Management

• Support the Senior Commercial Manager with thepreparation of ADC cost reports and tracking of actual spend vs approved cost plan
• Support the Senior Commercial Manager with cash flow planning, approval and management
• Responsible for reporting on data centre project cost management during all project stages; from inception to completion across various facilities and regions. 
• Participates in the management and oversight of value engineering and cost/risk optimisation exercises

Project Invoices Management

• Responsible to recordall invoices received in a project payment summary  
• Ensure that Finance team is reporting the same invoices as Project team.
• Responsible to track invoices against each purchase orders and ensure that invoices value never exceed PO value.

Commercial Management 

• Provide input to the Senior Commercial Manager and Senior Project Manager(s) with the development of a suitable procurement and commercial strategies
• Responsiblefor reviewing the cost and commercial tender adjudications prepared by the professional services teams and preparing commercial reports for review by the Senior Commercial Manager.
• Establish and maintain effective communications internally with the business managers, financial-, legal- and procurement departments  

Requirements

Formal Qualifications Required

• BTech Quantity Surveying Diploma

 Job Related Experience Required

• Minimum 3 years' experience with cost planning and value engineering
• Minimum 3 years' experience with procurement of suppliers, consultants and contractors
• Minimum 3 years experience with project cost- and commercial management

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Role Description

• Manage the assurance of Cloud project delivery through / by: - Ensuring effective communication at all stages of a project Maintaining a well document project delivery process with clear reporting requirements Complying with all additional delivery process and change management requirements for successful project delivery Provide yearly inputs for process reviews Produce reports to measure project delivery performance during and after completion of all projects Evaluating our delivery methods and implementing industry best practices adopted to ensure the highest level of customer satisfaction Oversee the deployment customer solutions based on best practices including migrations, cloud networking and new set-ups.
• Maintain accurate customer records, project documentation and technical documentation for each project. Conduct regular customer feedback surveys and report on improvements required for all Cloud services. Maintain a clear overview of all projects, their revenue and cost and performance to milestones, along with resource consumption. Maintain accurate third-party vendor documentation, including quotations, proposals, diagrams, certifications, and proof of execution. Monitor all vendor service delivery and define reporting, escalation and remediation processes. Maintain records for internal and external resources available for Cloud Project Delivery including internal staff, and external service providers.
• Cross functional engagements, Sales support, Service Desk, Products, Bid Office & engagement with Engineering. Training for sales, architects, customer employees and product teams. Assist with technology selection and vendor selection for product management. Leading the solutions architects and Cloud engineering teams to iterate through design and deployment tasks to identify dependencies and resolving design conflicts to ensure project success. Maintaining an up-to-date skillset that translates into secure, cost-effective project delivery aligned to industry best practices.

Requirements

• Degree in IT, Project Management or Business-related field and Post-Graduate: Essential
• Project Management Professional (PMP) or PRINCE2 Project Management: Essential
• Microsoft Azure Fundamentals: Essential
• Microsoft 365 Fundamentals: Preferred
• Additional Microsoft or AWS Cloud-related certifications: Preferred
• Industry certification e.g. ITIL, Cisco (CCNP, CCDP, and above), CECP(MEF) or similar: Preferred
• 4 years demonstrable experience in delivering complex projects, ideally in an IT or managed service provider setting Experience in business processes and outsourced services. Demonstrate the ability to lead complex teams, managing internal and external resources.
• 4 years extensive experience in the IT or Telecoms industries an advantage.
• 4 years' experience of working in a close Agile / Scrum team an advantage.
• 4 years In-depth knowledge of various IT or Telecoms technology architecture domains and convergence.
• All Appointments are subject to the Labour Legislation in the respective country.

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Key Performance Area

Occupational Health, Safety, And Environmental Planning

• Research and analyses the resources and requirements for the HSE function in relation to Operations, Infrastructure, Construction, and Projects activities
• Provides a healthy, safe, and environmentally conducive working environment at Africa Data Centres using pragmatic and cost-effective initiatives.
• Keeps up to date with legislative requirements and ensures legislative compliance by Operations, Infrastructure, Construction, and Projects activities through relevant Line Manager.

Occupational Health, Safety, And Environmental

• Manages the HSE incidents/risks faced by the company effectively to minimise the number (and cost) of incidents/risks reported.
• Ensures that all mandatory training certification is maintained and on record.
• Delegate HSE training to employees and contractors, including induction awareness.

Environmental Management

• Identifies the environmental impacts and aspects and compile an environmental risk register with legal framework and mitigating factor
• Monitors and completes internal audits to determine progress, and where required plan actions to reach ADC goals
• Interact with Management and other department managers regarding ADC and all aspects relating to HSE issues within Operations, Infrastructure, Construction, and Project activities.

Leadership Management

• Sufficient management of resourcing to ensure organisational objectives are achieved.
• Engages will all staff, contractors and external parties by means of coaching, guidance, consultation and meetings to uplift HSE culture of all interested parties.

Requirements

Formal Qualifications Required

• Diploma / Degree in EH&S
• SAMTRAC or equivalent
• SACPCMP registration as Construction Health and Safety Officer or higher.

Job Related Experience Required

• Minimum 5 years experience in Integrated Safety Risk Management and auditing experience
• Minimum 4-6 years experience in Managerial position held
• 5 years minimum experience in Risk Management within large projects
• 6-8 years minimum experience in construction management related to HSE

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Key Performance Area

Physical Security Governance and Compliance

• Continuously developing and updating of physical security industry standard policies and procedures within South Africa and providing an advisory role to the rest of Africa. These policies and procedures are required to ensure compliance with security standards and practices within ADC. Critical to protection of assets and staff and plays a key role in terms of customer satisfaction and retention of services
• Continuously developing and updating of all security processes to ensure proper functionality and efficiency by means of implementing of security improvements and assessing current environments in all facilities. Evaluating trends and anticipating requirements to meet necessary security standards and maximize proficiency in conjunction with other departments.
• Ensure participation and provide leadership on various committee meetings and process improvement teams, acting in an advisory capacity 

Physical Security Operations Management

• Management of and ensuring appropriate access control measures are created and implemented across all ADC facilities within South Africa 24/7/365. This includes the enforcement and continuous monitoring of such controls for all personnel, customers, contractors, visitors, deliveries, etc., and includes the perimeter and all areas within the Data Centre. Also, exercise access control by means of available access control systems. This entails the recording of all information, conducting identity verification, the issuing of access cards, escorting and access management.
• Monitoring of close circuit television video and surveillance cameras within all ADC facilities within South Africa on a 24/7/365 basis. This includes the monitoring and tracking of all movements in and around facilities where appropriate.
• Enforce and ensure compliance with prescribed physical security policies within all ADC facilities in South Africa. These policies require continuous updating and aligned to the evolving physical security posture within the facilities. The physical security policy governs, monitors, controls, defines and restricts physical threats to ADC facilities.

Physical Security Risk Management

• Accountable for conducting annual and periodic physical security risk assessments and threat analysis which takes an in-depth look at the potential vulnerabilities to identify and reduce any risks to ADC facilities. This is a comprehensive assessment to support the company’s goals.
• Accountable for conducting SWOT (strengths, weakness, opportunities, threats) analysis to effectively test the physical security controls within all ADC facilities. This consists of the identification of strengths and weakness which is internal factors that can be controlled, and opportunities and threats are external factors which provides a platform for continuous improvement.

Physical Security Quality Assurance

• To conduct monthly security quality audits and ensure that scores achieve a minimum of 95%. This entails the physical examination and assessment of security SLA deliverables as ensures a high level of proficiency. Performance management and provision of support and guidance in areas which requires improvement.
• To ensure that monthly inspections are conducted onsite and in person as the  Security Manager. Findings are to be listed, recorded, forward onto the relevant teams and managed.

Requirements

Formal Qualifications Required

• PSIRA Grades A
• Investigative qualification
• Bachelor’s degree

Job Related Experience Required

Knowledge and understanding of:

• PSIRA Act
• Security Rules & Regulations
• Strong leadership skills
• Team orientated
• Planning skills
• Good writing, reading and presentation skills
• Excellent verbal communication
• Relationship and conflict management
• Knowledge in Security Management
• Knowledge in Security Operations
• Experience in Security Investigations
• Experience in conducting of root cause analysis

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Key Result Areas

Changes & Incident Management

• Develop and execute change & incident management strategies, policies & procedures
• Coordinate with various teams to ensure successful implementation of changes
• Monitor and respond to incoming service incidents reported by users or detected by monitoring tools.
• Manage all major Incidents & events. Setup incident & crisis management teams and be the SPOC for incident control & management.

Changes & Incident Compliance

• Assess Incident & Change Maturity. Develop plans and tactics to move up the process maturity curve.
• Identify change & incident champions and ensure compliance to change processes. Drive a culture of compliance and adoption.
• Review and assess proposed changes for risk and impact analysis. Make recommendations for approving or rejecting changes.
• Quality control on all change & incident and ensure accurate capturing into appropriate systems.

Quality Assurance and Reporting 

• Oversee the technical aspects of implementing changes
• Ensure that changes are tested and validated and backout plans are incorporated
• Coordinate with the teams to minimize disruptions during the change.
• Provide reports and metrics on incident management performance and trends

Requirements

Formal Qualifications

• Higher diploma in IT/Engineering 
• Certification in ITIL Foundation or higher is an advantage

Experience

• At least 3 years of experience in service management, preferably in incident management
• At least 3 years of experience in similar position
• At least 3 year experience with IT service management tools such as ServiceNow

Knowledge Areas

• Knowledge of ITIL framework and best practices for IT service management
• High computer literacy and expertise using operational OT & IT systems.
• Understanding of technology, products and services offered
• Good understanding in the working of Data Centre Infrastructure
• Familiarity with company policies and procedures