Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers) is preferred
- NQF Level 5 or Higher in a Financial or Business-related field essential
- Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- 2-3 years’ experience in Business Acquisition essential
- 2-3 years' Relationship management experience would be an advantage
- Valid driver's license and own reliable transport is essential
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Nedbank culture
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Communication
- Energy
- Building Trusting Relationships
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
People Specification
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years
- Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
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Job Purpose
- To acquire primary clients within the identified segment in order to generate gross operating income so that the bank can achieve its revenue, profitability and market share objectives.
Job Responsibilities
- Acquire new primary accounts by sourcing appropriate leads, drawing up contact plan and consistetnly following through on the lan/programme.
- Generate gross operating income by providing competitive rates to clients within Nedbank standards, pricing using Nedbank systems to ensure required returns and according to risks when applying for a lending facility.
- Maximise profitability of client by matching as many products as meets his/her needs.
- Ensure that client is fully banked by cross selling and servicing to meet all identified client needs.
- Retain client by ensuring that all his banking needs are met by Nedbank.
- Source appropriate leads by building relationships, using networks, collabrating with other divisions, obtaining referrals and conducting appropriate marketing activities to target potential customers.
- Conduct needs analysis with client and match products and services to their needs by following Nedbank processes and complying with FAIS reqruiements.
- Provide accurate advice to meet client needs by maintaining knowledge, upskilling, reading widely, attending courses and being knowledgeable
- Meet client needs by providing feedback on progress, responding to requests with appropriate information/advice at all reasonable times, within turnaround times, and by managing expectations.
- Ensure that clients can use products and services by providing/organising training and demonstrations to clients.
- Build relationships with internal stakeholders and suppliers by meeting all standards and service level agreements.
- Collaborate with other departments by informing them of your role, sharing knowledge and making recommendations, referring leads and working with team to secure new accounts.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Essential Qualifications
- Degree or Diploma in Finance/Commerce or Investments
- FAIS Regulatory Examination 5 qualifications
Minimum Experience Level
- 2 years in a sales position responsible for and successful in acquiring new accounts and/or cross selling into existing accounts, in a Private Clients/ Wealth Managment or High-Net-Worth environment.
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business principles
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Product Knowledge
- Networking
- Credit management principles and requriements
- Professionalism in behaviour and personal presentation
Behavioural Competencies
- Adaptability
- Applied Learning
- Driving for results
- High-Impact Communication
- Managing Work
- Sales Disposition
- Sales Negotiation
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Job Purpose
- To provide business intelligence analysis through performing strategic and operational support.
- To designs, develops, implements, and maintains database systems, writing code to create and manage databases, and ensuring their efficiency and security
Job Responsibilities
- Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
- Manage final transformed data content by complying to prescribed standards for reviewing and publishing.
- Assist/govern population of datamart and metadata repository by complying to standards, systems, processes and procedures.
- Support business units by providing consulting services that delivers data and information relevant to their business.
- Deliver work according to customer expectations by prioritizing, planning and implementing requirements.
- Utilize resources by adhering to standards, policies and procedures.
- Align and continuously improve set processes by identifying innovation opportunities.
- Identify and mitigate risk by executing within governance.
- Resolve incidents by logging and tracking through correct channels.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Minimum Experience Level
- 8+ years of relevant experience, including:
- 3–5 years in a data management or business intelligence role.
- 6+ years of SQL Server and SSIS experience.
- Experience in financial services or similar industries (e.g., telecoms) is advantageous.
Essential Skills
- Advanced T-SQL and SQL Server Management Studio
- SSIS (ETL development and scheduling)
- Power BI (tabular models and dashboards)
- Root cause analysis and data quality assessment
Advantageous skills
- Python (for automation and data manipulation)
- .Net C# (especially for integration with Kafka/Kibana)
- HTML
- SSAS and SSRS
- Visual Studio 2019/2022
Essential Qualifications - NQF Level
Preferred Qualification
- Degree in Information Technology or Business Management, Mathematical/Statistics
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
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Job Purpose
- To be the direct contact between the external customer and Nedbank to build and maintainrelationships according to the TS, CIB and Nedbank customer and sales strategy. Providepersonal and customised operational and servicing support to the CIB TS client to best meet theirneeds across the end-to-end product, channels and solutions life cycle in line with Nedbank'sclient service strategy. Facilitate all aspects of enablement and servicing for TS CIB clients toensure the successful implementation and usage by the client of the products, channels and solutions.
Job Responsibilities
Financial:
- Increase business revenue by identifying opportunities to expand existing business orgenerate new business through interacting with clients.
- Provide further service offerings, beyond the current product suite to grow the client base andproduct utilisation across Nedbank.
- Constantly look to identify efficiency improvements by reviewing and adapting the quality ofclient servicing support processes.
Customer:
- Understand the assigned sector client needs, touchpoints and trends to provide a world classsupport service.
- Align and adapt business processes to deliver best practice customer experiences throughconsultation and collaboration with business stakeholders.
- Ensure service standards are adhered to and that clients are retained through daily andongoing communications.
- Drive client satisfaction through effective first call resolution and evaluate client feedbackusing the information to make the necessary changes to ensure a world class support serviceis provided.
- Take responsibility for daily client service management and support the transactional bankingvalue proposition while ensuring client satisfaction and ultimately achieve overall businessobjectives and deliver solutions for our clients in line with Nedbank business strategy.
- Act as trusted partner to achieve better customer service and business results by exceedingservice level requirements.
- Interrogate clients' own business processes by physically walking through their businessprocesses to identify gaps.
- Ensure to follow through relevant tasks by monitoring and verifying the process flow tillcompletion.
- Ensure that escalated queries are accompanied with adequate information (i.e. screenshots,time stamps, etc.) obtained from remote sessions held (where relevant) and that the correctDTs and FAQs were referenced to attempt assistance.
- Assist clients with both onboarding and enablement digital self-service recommendations todrive the Digital First strategy of Nedbank thereby enhancing the client’s online experience.
Stakeholder Management:
- Collaborate and build effective networks across Nedbank to address the client need.
- Manage relationships with clients, service providers and internal stakeholders.
- Support TS Sales in all escalated admin-related issues.
- Maintain sector based networks.
- Collaborate with business partners by sharing expert knowledge and information obtainedfrom client engagements.
- Develop and maintain collaborative relationships with internal and external stakeholders byactively managing call programs and client expectations.
People:
- Teamwork and collaboration - Building relationships with TS Service Support Specialists andClient Service Support Specialists.
- Make decisions and recommend tailored solutions to specific problems.
- Challenge the status quo to drive continuous improvement.
- Improve personal capability and stay abreast of developments in field of expertise byidentifying training courses and career progression opportunities for self with input frommanagement.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- B Com degree in business management will be advantageous.
Minimum Experience Level
- 5-10 years client service experience and 5-10 years experience in a similar industry.
Technical / Professional Knowledge
- Capacity planning
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Organisational behaviour theory
- Principles of project management
- Stakeholder management
Behavioural Competencies
- Aligning Performance for Success
- Building Partnerships
- Decision Making
- Broadening Business Value
- Building partnerships
- Guiding Sales Opportunities
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
People Specification
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years
- Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
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Job Purpose
- To assist the Principal in executing and implementing complex transactions with targeted clients of the bank related to short term lending, trade finance, asset-based finance, transactional banking and other structured transactions (non-vanilla lending).
Job Responsibilities
- Principal in executing and implementing complex transactions with targeted clients of the bank related to short term lending, trade finance, asset-based finance, transactional banking and other structured transactions (non-vanilla lending).
Job Responsibilities
- Assist in the preparation of credit papers (EOIs, applications, memos, updates, reviews) by conducting historical financial analysis, working capital analysis and debt scoping with related commentary, Industry & competitor analysis.
- Assist with the review of legal documents by ensuring alignment of approved terms sheets to draft legal agreements and ensure incorporation of all other commercial terms in the legal documents.
- Assist in the preparation of Transactional Banking pricing scenarios on the various pricing tools and completing pricing motivation papers for approval.. This activity includes the preparation of Transactional Banking refund papers.
- Assist in the facilitation of the implementation handover of transactional banking products and services.
- Support the building and maintaining of external stakeholder relationships by setting up meetings and responding to clients on behalf of principals, drafting list of requirements from clients and taking notes in relevant forums.
- Build and maintain internal stakeholder relationships by managing, liaising and collaborating with relevant stakeholders and facilitating the sign-off and implementation of relevant transactions.
- Assist with industry and sector strategy analysis, budgets, new to bank entity research and preparation of proposals and term sheets to clients.
- Ensure completion of high-quality credit papers within specified timelines by planning, scheduling, researching & gathering information, managing own time, reviewing own work and preparing in advance.
- Support effective execution of transactions by applying your skills, modelling, researching and analysing clients’ financials and investment proposals.
- Meet performance targets by executing transactions in collaboration with internal and external stakeholders.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant Honours, CA(SA), CFA
Minimum Experience Level
- 3-5 years relevant sector / industry experience (Financial Services or other) would be prederable.
Technical / Professional Knowledge
- Business principles
- Business terms and definitions
- Business writing
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Oral and written communication techniques
Behavioural Competencies
- Communication
- Continuous Learning
- Collaborating
- Stress Tolerance
- Quality Orientation
- Technical/Professional Knowledge and Skills
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Job Purpose
- Apply domain-specific expertise in machine learning, data mining, and information retrieval to architect and build highly specialized and advanced analytic engines and services, pushing the boundaries of knowledge in the field and providing expert guidance to the enterprise.
Job Responsibilities
- Design and develop high-quality, reusable features for business-critical ML models.
- Apply advanced machine learning techniques (e.g., supervised, unsupervised, deep learning) to solve complex business problems.
- Conduct data discovery and exploratory analysis to identify valuable features and patterns.
- Contribute to the feature store lifecycle, including documentation, versioning, and governance.
- Apply graph-based techniques to model relationships and extract features for downstream ML tasks.
- Monitor and continuously improve deployed models, ensuring performance, fairness, and ethical compliance.
- Implement design of experiments, hypothesis testing, and model validation strategies.
- Build and maintain scalable, production-grade data pipelines for feature computation and model training.
- Transform raw data into clean, structured, analytics-ready datasets using modern data engineering tools (e.g., dbt, Airflow, Spark).
- Engineer real-time and batch data workflows to support ML and analytics use cases.
- Collaborate with other data engineers and scientists to ensure seamless integration of features into model pipelines.
- Implement data quality checks, monitoring, and validation processes to ensure reliability and trust in analytical outputs.
- Optimize data workflows for performance, cost-efficiency, and maintainability across cloud and on-prem environments.
- Translate complex data narratives into actionable business insights.
- Work closely with business stakeholders to understand requirements and deliver data-driven solutions.
- Architect analytical systems that support business strategy, objectives, and values.
- Contribute to use case roadmaps and prioritization aligned with strategic goals.
- Stay abreast of developments in ML, analytics engineering, and data infrastructure to drive innovation.
- Mentor junior data scientists and contribute to quality assurance across the team.
- Collaborate cross-functionally with data science, engineering, BI, and business teams.
- Promote ethical AI practices and ensure models in production are aligned with responsible AI principles.
- Support Nedbank’s culture-building and corporate responsibility initiatives.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BSC Computer Science, Engineering, Econometrics, Mathematical Statistics, Actuary Science or any STEM qualification
- Masters Degree Computer Science, Engineering, Econometrics, Mathematical Statistics, Actuary Science or any STEM qualification.
Preferred Certifications
- Machine Learning and Data Engineering related
Minimum Experience Level
- 7 years’ plus experience in a statistical and/or data science role.
Type of Exposure
- Data Science
- ML Engineering
- Data Warehousing
- Advanced analytics
- Marketing analytics
- Financial analytics
- Presentations skills
- Predictive analytics
- Data mining
- Strategy formulations
Technical / Professional Knowledge
- Strong proficiency in Python (required), with experience in R, Scala, or SQL.
- Experience with distributed computing tools (e.g., Spark, Ray) and cloud platforms.
- Familiarity with graph databases (e.g., Neo4j, TigerGraph) and graph analytics.
- Deep understanding of the data science lifecycle and analytics engineering principles.
- Experience in the financial services domain, with knowledge of regulatory and business-specific data contexts.
- Excellent communication skills and ability to work in cross-functional teams.
- Exposure to feature store platforms, ML model deployment, and MLOps practices.
Behavioural Competencies
- Strong problem-solving skills
- Good communication skills
- Ability to work in teams
- Decision Making
- Innovation
- Continuous Improvement
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Job Purpose
- To assist with conceptualising; identifying; developing and executing profitable Structured Finance solutions within the Agricultural Finance Business Unit; in line with Nedbank business strategy.
Job Responsibilities
- Achieve financial results set by management by assisting principals in securing mandates which contribute to improved client service.
- Assist in the structuring of deals and advising of clients on funding options by originating; arranging; implementing and refinancing of Agricultural Finance transactions for clients cost effectively; on time and within risk parameters; both in South Africa and on the rest of the Continent.
- Maintain market share of Agri Finance deals being accepted and implemented through client pitches.
- Assist in the structuring; origination; implementation; and monitoring of deals; taking corrective action when required; by assisting in compiling and pitching presentations to prospective clients; compiling credit papers for presentation to Credit Committee for new and existing deals and assisting Transaction Management; Finance and other stakeholders on the implementation of deals.
- Cross-sell other products offered by Nedbank CIB as well as Commercial and Business Bank through keeping abreast of Nedbank's offerings in terms of quality; cost; business expectations and compliance.
- Support effective execution of transactions; complying with risk standards; monitoring and taking corrective action when required by modelling; researching; analysing investment proposals and executing legal agreements.
- Improve deal origination by providing multidisciplinary solutions; identifying and resolving work problems and delivering the required output to clients; and refining and enhancing coverage.
- Ensure deals are implemented appropriately; and adhere to policies; procedures and regulatory requirements by developing; maintaining; and running risk and pricing models.
- Build and maintain sound professional relationships by understanding client needs and consistently meeting their needs through keeping abreast of developments in the Agri Sector, both in South Africa and in the Sub-Region.
- Develop collaborative client and internal relationships by providing high quality advice; execution; and delivery on new and existing transactions meeting business needs.
- Meet and exceed client needs constantly by maintaining open channels of communication with internal stakeholders and ensuring smooth workflow.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses, related Agricultural Exhibitions, Trade Conferences and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Honours/ CFA/ CA(SA)/ LLB/ MBA
Minimum Experience Level
- 6-8 years experience in a relevant industry, Institutional Investor, Developmental Finance Institution or Investment Banking
Technical / Professional Knowledge
- Business Acumen
- Business principles
- Business writing
- Data analysis
- Governance, Risk and Controls
- Principles of financial management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Relevant product knowledge
Behavioural Competencies
- Applied Learning
- Communication
- Collaborating
- Building partnerships
- Managing Work
- Technical/Professional Knowledge and Skills
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Job Purpose
- Oversee the design, planning, and implementation of the volunteerism portfolio in relation to Skills based and Mentorship Program, Company organized and Cluster led social programs ensuring it meets needs in a scalable, sustainable, and agile manner. Focus on enhancing the volunteer experience as well as achieving brand recognition nationally for innovative staff programs, achieving the targets for volunteer numbers and participation, and fostering a transformational & social advocacy culture among Nedbank employees. a key aspect of this tole is integrating the Green Economy Strategy into innovative volunteerism offerings.
Job Responsibilities
- Drive staff engagement to determine demand and participation to maintain the Road Map in response to business needs with particular focus on creating innovative staff volunteerism offerings around skills based, national mentorship programs, company organized programs such a food forward and habitat for humanity, as well as influencing and directing cluster lead social programs so that they align and integrate into the enterprise wide CSI strategy
- Manage the portfolio, converting demand into agreed business priorities for programs and projects, ensuring high advocacy levels as well as national media and brand recognition
- Design, plan and implement volunteerism strategies and plans, coordinating with marketing and communication teams to drive staff and volunteer engagement. Work through cluster leads and executives to promote staff volunteersim
- Support the Head of Staff Advocacy and Volunteerism in monitoring portfolio progress, strategy alignment, and budget adherence.
- Manage, develop and lead direct and indirect staff reporting into this function
- Drive the agenda of the Staff Volunteerism Skills based and company organised programs across all stakeholders including high presence and visibility across the Social Impact team and both internal and external stakeholders
- Manage and lead the area with high approachability, availability and response time to foster and lead the drive for staff advocacy and volunteering culture across the organization (team & stakeholders) as well as to external stakeholders
- Introduce and implement best practices in staff advocacy and volunteerism, sharing lessons learned.
- Provide technical guidance to partners, volunteers, and stakeholders on advocacy and volunteerism activities.
- Achieve the targets and aspirations on an annual basis for Skills based, mentorship programs, company organised programs and cluster lead social programs on an annual basis
- Cultivate relationships to ensure programmatic integration and synergy with the Green Economy strategy.
- Collaborate with internal and external stakeholders to share best practices.
- Prepare accurate financial reports as required to ensure transparency, accountability, and informed decision-making.
- Deliver timely and quality inputs to all Team, Stakeholder &Trustees meetings and company reports to ensure informed decision-making.
- Work with Impact reporting team as well as the monitoring and evaluation team to Monitor and evaluate program performance, identifying challenges and making recommendations.
- Plan and participate in reviews, evaluations, assessments, or audits with the governance team.
- Build and create a sustainable pipeline of projects into Portfolio Development for increased funding in Green Economy from Local Hero's and Team Challenge
- Maximise communication to maintain strategic linkages and coordination of participation plans and targets.
- Leverage advocacy, media, and communication opportunities to profile the portfolio’s impact.
- Identify and address risks and opportunities to improve the risk and control environment.
- Ensure and lead the proper governance of portfolio processes and the Nedbank Group to maintain compliance and operational excellence.
- Manage the operational requirements across all aspects of the portfolio effectively
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Field of Study (e.g. Bcom Accounting)
- Economics, Project and Program Management, Business, Environmental, Social & Public Sciences, Political Science, Business or another relevant technical field.
Minimum Experience Level
- Total number of years of experience:3 - 6 years
- Management experience as part of the above years:1 - 2 years
- Type of experience:Demonstrated experience in project design and implementation, performance monitoring. Excellent computer skills and knowledge of Microsoft Office Package, particularly Word, Excel and PowerPoint, or development assistance, and governance building.
Technical / Professional Knowledge
- Stakeholder Relationship Management
- Client Centred/ Design Thinking
- Portfolio Management
- Project Management skills
- Finance Management skills
- Analytical skills
- Communication skills
- Leadership Skills
Behavioural Competencies
- Business Acumen
- Communication
- Connected decision making
- Establish strategic direction
- Innovation
- Driving Execution
- Creating demand through insight
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Job Purpose
- To identify opportunities emanating from changes in the Payments industry and regulatory environment and develop products and client readiness strategies to enable Nedbank to play to win. To be the product system owner for CIB FinSurv capabilities.
Job Responsibilities
- Ensure client satisfaction by driving the development and implementation of solutions.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.
- Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
- Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.
- Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
- Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.
- Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
- Create cost efficiencies through product or process innovation.
- Understand budget requirements by setting realistic targets.
- Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.
- Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.
- Facilitate the accomplishment of work goals by building collaborative relationships.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders through formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant post grad qualification
Essential Certifications
- Industry/ Product specific
Minimum Experience Level
- 3-5 years in a product or service development role
Technical / Professional Knowledge
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
Behavioural Competencies
- Customer Focus
- Decision Making
- Facilitating Change
- Influencing
- Innovation
- Technical/Professional Knowledge and Skills
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
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Job Purpose
- This System Analyst role is responsible for the design, implementation, administration, and support of identity governance and administration (IGA) solutions using SailPoint. This role ensures secure and efficient identity lifecycle management, access provisioning, and compliance across the organization.
Job Responsibilities
- Solution design across multiple technologies / products
- Ensure an understanding of system requirements and end to end design to produce the detail design
- Ensure understanding of system landscape, standards, legislation and governance to provide effective business requirements
- Provide analysis in terms of business and stakeholder requirements
- Understand technology /domain in detail in order to provide effective designs
- Understand the operational environment and impact of design on the specific environment
- Accountable to produce detailed designs as per the requirements received
- Understand the data required in order to support the domain
- Provide input into test plans and cases on a system level
- Provide use cases and sequence diagram
- Realise the strategic direction / architecture of the organisation to the best of their ability, based on the end to end solutions and technology road map
- Collaborate with the key impacted stakeholders
- Evaluate options for risk alternatives and make recommendations to minimise risk to the organisation
- Identify and develop mitigation plans for dependency and system conflicts
- Provide use cases and sequence diagram
- Conduct impact analysis
- Understand, interpret and review Macro design
- Ensure the delivery of quality minded designs including testing
- Develop integration test packs
- Conduct Trouble shooting sessions and assisting developer with queries
- Collaborate effectively with the business analysts
- Update the asset knowledge base (technical documentation, lessons learned, training documentation etc.)
- Ensure work product or design enables fulfilment of the architectural target state
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in fields of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking
- Conduct self development both by mentoring developers and designers and being mentored
- Collaborate with stakeholders to gather access governance requirements and improve identity processes.
- Actively work towards building/improving a communication strategy that informs stakeholders of the value being delivered.
- Analyse current identity processes and recommend improvements.
- Analyse problems and formulate solution based on organisations boundaries, architectures, and constraints:
- Needs to be achievable and operational, must push boundaries when required and continuously push for improvements.
- Understand constraints and risk and make the necessary trade-offs
- Design and document SailPoint configurations and workflow
- Support internal and external audits with documentation and evidence
- Establish frameworks, standards and guidelines for Access Governance integration and grow maturity and skills in this specialist domain.
- Must be able to work in team, Willingness to learn
- Good interpersonal and communication skills to interact with the immediate as well as business stakeholders
- Must have strong analytical and problem-solving skills
- Ability to manage self and approach in a logical manner.
- Ability to analyse processes to identify potential for optimisation and maintain associated documentation.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- SailPoint Identity IQ certification(s)
- SailPoint Identity Security Cloud certification(s)
- SailPoint IdentityNow certification(s)
- Experience in cloud environments (Azure, AWS).
- Knowledge of ITIL practices and security frameworks
Minimum Experience Level
- 3 – 5 Years experience in Identity Management or related IT position e.g. Sailpoint Analyst/Administration, Cloud Administrator, etc.
- Strong analytical thinking is essential.
- Experience with identity and access governance (IAG) or identity and access management (IAM) is highly preferred.
- Exposure to cybersecurity or IT security is advantageous.
- Knowledge of foundational for authentication, authorisation, and identity provisioning across systems.
- Understanding how identities are stored, queried, and managed is essential for integrating and governing access.
- These skills are closely related to individuals in the Cyber Security career path. The above knowledge are skills gained by people in the Cyber Security industry
Soft Skills:
- Must be a team player and able to collaborate with stakeholders across the organization.
- Strong communication skills are important due to the stakeholder-facing nature of the role
Technical / Professional Knowledge
- Information Technology (IT) Architecture
- IT Infrastructure Architecture
- IT / Banking knowledge
- Systems design
- Requirements analysis
Behavioural Competencies
- Decision Making
- Managing Work
- Quality Orientation
- Building Partnerships
- Technical/Professional Knowledge and Skills
- Emotional Intelligence Essentials
Method of Application
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