Job Opportunities at Old Mutual

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Education

• Bachelors Degree (B), High School (Grade 12)  (Required)

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Job Description

• Old Mutual insure is looking for a digital assessor in the non motor space. The role would be responsible to provide a non motor assessment function, focusing on non motor claims, The purpose of this position is to determine the quantum and merit of segmented non motor  claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, service providers) and settlement of claims within a delegated threshold and according to contract conditions.

You Would

• Execute on the full role of Digital Assessor to ensure contribution to the achievement of the business strategy and ease of doing business.
• Answer telephone and digital queries from brokers, based on updated logs.
• Analyse claims and confirm coverage in the non-motor sector.
• Draft correspondence, including rejection letters if necessary.
• Request and analyze digital policy files and related documentation.
• Appoint specialist resources as required for in-depth assessments (e.g., builder, engineer).
• Compare information collected to policy requirements and claim details.
• Decide and negotiate on replacement, cash settlements, or claims card issuance.
• Authorize repairs or cash settlements based on assessment outcomes.
• Handle and resolve client and broker complaints in a timely and fair manner.
• Manage relationships with clients, brokers, service providers, and internal stakeholders, including relationship managers.
• Ensure effective and continuous communication with all stakeholders.
• Conduct action quantum and merit investigations.
• Perform assessments to establish claim validity and claims adjustment functions to manage costs and ensure correct settlements.

Accountability & Urgency

• Responsible for own effectiveness and related results.
• Operate efficiently in a highly pressurized and complex environment, treating claims and tasks with extreme urgency.

Business Acumen

• Understand main business drivers to impact decision-making.
• Maintain awareness of developments in the organizational structure and processes.
• Demonstrate financial awareness, controlling costs, and thinking in terms of profit, loss, and added value.

Teamwork

• Co-operates and works well with others in the pursuit of team goals; shares information; supports others.

Claims Processing 

• Understand and effectively apply the claims processes.
• Drive intended results including service and costs.
• Possess technical expertise on vehicle damage.

Quality Driven

• Maintain high standards of quality without diminishing effectiveness.
• Support business objectives and deliver exceptional customer service and experience.

Customer Centricity

• Prioritize customer service and customer experience in decision-making.
• Base all decisions on providing excellent customer service.

Decision-Making and Problem Solving

• Apply complex reasoning to analyse challenges and implement effective solutions.
• Use skills and expertise in decision-making to achieve results.

Team Player

• Work well with others, supporting peers and colleagues to foster team success.

Relationship Management and Networking

• Build networks with parties enabling the achievement of team goals.
• Establish trust and rapport with customers.
• Present solutions that meet customer objectives.

Experience, knowledge & skills required

• Matric
• 3-5 years of non-life insurance experience.
• 2-3 years of relevant claims assessment experience in non-motor sectors.

Preferred Qualifications/Competencies:

• FAIS Credits
• RE5 - Short Term
• Experience in digital assessments of non-motor claims.
• Insurance and/or building related certifications/qualifications.
• Tertiary Degree/Diploma
• Advanced application of mathematics, logical sequencing & pattern recognition
   

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Job Description

Job Description Summary

• This role determines and documents business requirements. Works with design & implementation staff to assist with the design and implementation of solutions within constraints.  The incumbent is individually accountable for achieving results through own efforts.

Key responsibilities will include amongst others:

• Create process documentation/workflows, Standard Operating Procedures (SOP).
• Gather and process data through interviewing of stakeholders and observations.
• Collect and document business requirements for process improvement and automation efforts.
• Facilitate process/workflow sessions in order to collaborate on process improvements, automation capabilities.
• Review information and trends to ensure that the output of processes is achieved and that they are meeting agreed-upon service levels.
• Conduct assessments against the process activities to highlight areas of improvement or concerns.
• Identify issues and risks.
• Communicate inconsistencies and areas for improvement to management.
• Participate in the problem resolution.
• Manage and deliver Continuous Improvement projects.
• Manage process change (Change Management).
• Monitor and measure process performance including adherence and efficiency.

Qualifications and Experience required:

• Bachelor's Degree in Business, Economics, Accounting, or similar (preferred). 
• 5+ Years' experience as a Business Process Analyst or in a similar role.
• Experience using established Continuous Improvement methodology (e.g., LEAN, Six Sigma) essential. 
• Advanced understanding of business functions, workflows, and processes.
   

go to method of application »

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Education

• Bachelors Degree (B), High School (Grade 12)  (Required)

go to method of application »

Job Description

• This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.
• Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.
• Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.
• Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.
• Conducts manager reviews and  ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance.
• Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills.
• Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently.
• Maintains branch operations through effective expense and cost management in support of branch profitability.
• Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch.
• Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.
• Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units.  
• Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.
   

go to method of application »

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Education

• Bachelors Degree (B), High School (Grade 12)  (Required)
   

go to method of application »

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Education

• Bachelors Degree (B), High School (Grade 12)  (Required)

go to method of application »

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Education

• Bachelors Degree (B), High School (Grade 12)  (Required)

go to method of application »

Job Description

• An opportunity has arisen for a Design Lead to manage the financial wellness design portfolio, across various financial wellness implementation streams, including Smart Goals and Rewards. This role reports into the Head of Design for Old Mutual in GRiD, and works closely with the Business Owner of financial wellness, the Product Owners and multi-disciplinary design and development teams within the portfolio, and interfaces with a broad range of senior stakeholders across the organisation.
• The incumbent is responsible for leading the design outcomes of the portfolio, from the design strategy for financial wellness, through the design-led exploration of digital propositions, through the implementation of solutions and to the realisation of value post-launch and the continuous improvement of solutions.

Job Description Summary

• Lead various design disciplines and teams that work on digital financial wellness solutions. This includes the management of design delivery at a portfolio level across streams, support of user research, interaction design, prototyping, user testing and experience measurement activities in their various guises as well as the management of experience design standards, methods and frameworks.
• Lead efforts that enable visually aligned and aesthetically elevated, human-centered designs for the business portfolio. The incumbent will have a customer first, human-centered mentality as well as be grounded in design & systems thinking as a way to transform our business.
• A deep understanding of customer research, knowledge gathering, experience measurement, ideation, concept visualization and prototyping, interaction design, design evaluation and validation is required. The incumbent also needs to understands the creative direction and holds the alignment of visual and interaction language with other Digital platforms.

Key Result Areas:

• Ensure that the financial wellness portfolio business direction is Experience led through ecosystem data & insights, and applying the design thinking method to support strategic clarification and focused investment decisions.
• Lead the multi-disciplinary product design teams and capabilities to efficient and well managed execution reducing the cycle time of product design and development. This includes the management of the methodological application of design to the product life-cycle and the strengthening of design team through coaching and delivery management.
• Ensure the quality of design through continuous experimentation and desirability, viability and feasibility testing, designing products that can be delivered to market in a way that realises business cases and reduces the time for break-even and product-market fit.
• The successful integration of financial wellness design into the broader OM Group environment,  ensuring integrated customer experience, digital product adoption, digital Sales, and experience outcomes.
• Improve the financial wellness of OM customers through designing solutions that change the behaviours that underpin financial wellness and providing engaging, delightful solutions that positively impact customer’s lives.

Preferred Experience:

• Bachelor’s Degree in Interaction, Graphic, or Industrial Design preferred or in Science, Technology, Engineering, Arts, and Math.
• 6 to 8 years of professional experience design, with deep knowledge and skills in generating digital experience outcomes.
• A minimum of 3 years of professional experience in people and team management.
• Consulting experience advantageous
• Experience in Financial Services Industry
• Experience in rewards programmes or behavioural change programmes advantageous
• Experience in customer research, design strategy, design innovation, knowledge gathering, experience measurement, ideation, facilitation, concept visualisation and prototyping, interaction design, design evaluation and validation, essential
• Experience in experience capability build, design Leadership and execution beyond design in tribes and feature teams.