Pavago is an offshore recruitment company that helps small and medium-sized businesses source global talent in operations, marketing, sales, and more. Founded in 2022, Pavago is fully remote, with 15 team members in Latin America, Europe, Asia, and the United States. In addition to using Plane to hire and pay its team members, Pavago also refers its own c...
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About the role
- We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team serving U.S.-based customers. This role focuses on team leadership, training, performance management, and service quality.
- You will be responsible for onboarding new hires, coaching existing team members, monitoring KPIs, and ensuring a consistent and professional customer experience across all support channels.
Responsibilities
Team Leadership & Performance
- Lead, manage, and support offshore customer service agents
- Monitor team performance and provide regular coaching and feedback
- Handle escalations and complex customer interactions when needed
Training & Onboarding
- Own onboarding and training for new customer service hires
- Conduct call reviews and quality checks
- Maintain training materials, scripts, and service standards
Customer Experience & Operations
- Ensure high-quality customer support across phone and digital channels
- Maintain service consistency and customer satisfaction
- Work with internal teams to improve workflows and processes
Tool, Reporting & Documentation
- Use customer service and communication tools effectively
- Track performance metrics and service KPIs
- Ensure accurate documentation and process adherence
What Makes You a Perfect Fit
- Strong leadership and coaching skills
- Customer-first mindset with attention to quality
- Organized, reliable, and comfortable managing remote teams
- Confident communicator with a calm approach under pressure
- Adaptable in fast-paced environments
Required Experience & Skills (Minimum)
- 10+ years of experience leading or supervising customer service teams
- Experience managing offshore or distributed teams
- Strong spoken and written English communication skills
- Experience using customer service platforms and VOIP systems
- Ability to manage priorities in a remote setting
Ideal Experience & Skills
- Experience supporting U.S.-based customers
- Background in facility management, energy, or tech-enabled services
- Experience in startup or scaling environments
What Does a Typical Day Look Like ?
You will:
- Support and coach customer service agents
- Review calls and performance metrics
- Assist with onboarding and training
- Handle escalations and service issues
- Collaborate with internal teams
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About the Role:
- We are seeking a highly skilled Business Applications Developer to design, build, and maintain automated solutions and business intelligence systems that drive operational efficiency. This role focuses on developing integrations, workflows, dashboards, and internal applications using the Microsoft 365 and Power Platform ecosystem. You will work closely with technical and business stakeholders to translate operational needs into scalable, secure, and high-impact solutions.
Responsibilities
Business Applications & Automation
- Design and develop Power BI dashboards, reports, and data models that deliver actionable insights across business functions.
- Build complex Power Automate workflows, Power Apps, and Copilot Studio agents to automate core operational processes.
- Implement Dataverse-based solutions and analytics systems to transform raw data into business value.
- Automate end-to-end workflows across operations, HR, and internal business systems.
Integrations & Platform Development
- Develop Azure-based integrations using Functions, APIs, webhooks, and custom connectors.
- Build and maintain Microsoft Teams applications, including notification bots, adaptive cards, and workflow integrations.
- Integrate internal systems with third-party tools and services using REST APIs.
Collaboration & Documentation
- Work closely with stakeholders to gather requirements and translate them into technical solutions.
- Document workflows, data models, and application logic for maintainability and scalability.
- Provide ongoing improvements and optimizations based on system usage and feedback.
Security & Reliability
- Ensure applications follow security best practices and data governance standards.
- Implement error handling, monitoring, and performance optimization across solutions.
What Makes You a Perfect Fit
- Strong problem-solving mindset with the ability to design scalable business solutions.
- Comfortable working across automation, analytics, and application development.
- Able to communicate technical concepts clearly to non-technical stakeholders.
- Self-driven and capable of managing multiple priorities in a remote environment.
Required Experience & Skills (Minimum)
- 2–4 years of development experience with Microsoft technologies.
- Strong proficiency in Power BI, including DAX, data modeling, and visualization best practices.
- Advanced experience with Power Automate, including complex flows and custom connectors.
- Hands-on experience with Azure services and Azure Functions.
- Solid skills in JavaScript and TypeScript.
- Strong understanding of REST APIs, webhooks, and system integrations.
Ideal Experience & Skills
- Experience with advanced Power BI features such as row-level security, incremental refresh, and embedded analytics.
- Familiarity with Power Apps (canvas and model-driven).
- Experience developing Microsoft Teams apps (bots, messaging extensions, adaptive cards).
- Knowledge of Copilot Studio and AI-powered agents.
- Exposure to Azure DevOps or CI/CD practices.
- Working knowledge of SQL and data warehousing concepts.
What Does a Typical Day Look Like?
A Business Applications Developer’s day centers on building automation, improving data visibility, and enhancing internal systems. You will:
- Review requirements and prioritize development tasks.
- Build or enhance Power BI dashboards and automated workflows.
- Develop integrations and troubleshoot system issues.
- Collaborate with stakeholders to refine solutions.
- Test, document, and deploy updates to production systems.
- Continuously optimize performance, security, and usability.
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- We’re looking for an Inbound Marketer who understands that inbound is more than SEO—it’s about creating valuable, thought-provoking content and distributing it across the right channels to drive awareness, demand, and conversions.
What You’ll Be Responsible For
Content Creation & Optimization
- Create high-quality, value-driven, and thought-provoking content that educates, challenges, and builds authority
- Write SEO-optimized blogs, website pages, and inbound assets aligned with search intent and funnel stage
- Create content optimized for both search engines and AI platforms (LLMs, AI search, featured answers, summaries)
- Develop landing pages and conversion-focused copy that turns traffic into qualified leads
Inbound Marketing Execution (Beyond SEO)
- Execute inbound campaigns across multiple channels, including:
- SEO & content marketing
- Lead magnets (guides, checklists, playbooks, resources)
- Social media content that supports inbound distribution
- Website and landing page experiences
- Understand how content, distribution, and conversion work together in a full inbound funnel
Lead Magnets & Conversion Assets
- Plan and build lead magnets that solve real user problems and capture demand
- Write copy for gated assets, CTAs, thank-you pages, and follow-up flows
- Collaborate with marketing and design teams to improve conversion rates
Research & Strategy
- Conduct deep research on industries, competitors, and audience pain points
- Identify content gaps and opportunities across the inbound funnel
- Translate insights into strong content angles and inbound campaigns
- Stay up to date with SEO, inbound, AI-search, and content distribution trends
Analytics & Performance
- Monitor and evaluate content and inbound performance using:
- Google Search Console (GSC)
- Google Analytics 4 (GA4)
- SEMrush, Ahrefs, AIO
- Optimize content based on performance, engagement, and conversion data
- Make decisions rooted in outcomes, not just traffic
What We’re Looking For
Must-Haves
- Proven experience as an Inbound Marketer, Content Marketer, or Content Writer
- Strong understanding of SEO, search intent, and inbound funnels
- Ability to create content that drives value, not fluff
- Experience with GSC, GA4, SEMrush, Ahrefs, or similar tools
- Excellent written English with strong storytelling and persuasion skills
- Portfolio showing results-driven inbound or content work
- Understanding of how AI is changing content discovery and search
- Familiarity with social media as a content distribution channel
Nice-to-Haves
- Agency experience
- Experience building or promoting lead magnets
- Familiarity with social media as a content distribution channel
- Understanding of how AI is changing content discovery and search
Day-to-Day Responsibilities
- Write, edit, and optimize inbound content across multiple formats
- Build and improve lead magnets and conversion assets
- Collaborate with SEO, marketing, and strategy teams on inbound initiatives
- Review performance data and continuously improve content and campaigns
- Research new topics, angles, and opportunities for inbound growth
- Manage multiple projects while meeting deadlines
- Participate in team check-ins, reviews, and feedback sessions
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About the Role
- We are looking for a Head of Client Operations who has experience operating inside a growing startup environment and can own everything that happens after a client signs. This is not a project management role. You will be fully accountable for client campaigns, results, satisfaction, and retention.
- This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention.
Responsibilities
Client Relationship Ownership
- Act as the primary point of contact for 20–30 active clients
- Lead client check-ins, manage expectations, and handle ongoing requests
- Anticipate risks early and proactively prevent churn
- Own client satisfaction, retention, and long-term success
Campaign Performance & Results
- Diagnose and resolve underperforming cold email campaigns
- Troubleshoot deliverability issues, list quality problems, and low-converting copy
- Quality-check campaigns before launch to ensure readiness and performance
- Continuously optimize campaigns for measurable outcomes
Processes, Systems & Documentation
- Build and refine delivery documentation as the business scales
- Create practical playbooks that evolve with a growing startup
- Track SLAs, client health metrics, and delivery standards
Cross-Functional Collaboration
- Work closely with the development team on technical and infrastructure issues
- Coordinate with the outreach team on execution and optimization
- Report directly to the founder on client health, risks, and delivery performance
What Makes You a Perfect Fit
- You have operated in fast-growing startups where roles are fluid and ownership is high
- You take responsibility for outcomes without waiting for perfect processes
- You communicate directly and confidently with founders and executives
- You are comfortable adapting as the business evolves
- You focus on execution, impact, and results
Required Experience & Skills
- Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company
- Background in cold email agencies, lead generation, or similar high-velocity environments
- Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement
- Ability to personally write copy and troubleshoot campaigns when needed
- Technical enough to understand APIs, automations, and data flows without relying heavily on engineering
- Daily, practical use of AI tools for real operational work
- Strong problem-solving skills and comfort working in environments where systems are still being built
Key Metrics for Success (KPIs)
- Client retention and churn reduction
- Campaign performance and deliverability outcomes
- Client satisfaction and relationship health
- Delivery consistency and SLA adherence
- Overall impact on client results as the company scales
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About the Role
- We are seeking a Head of Revenue to build, own, and scale the entire revenue function. This role is responsible for driving pipeline creation, closing high-value deals, building strategic partnerships, and establishing strong revenue operations.
- This is a hands-on, execution-focused leadership role. You will be accountable for measurable outcomes across sales, partnerships, customer acquisition, and retention. The contract-to-hire structure is designed to ensure clear impact before transitioning into a long-term leadership position.
Responsibilities
Sales & Business Development
- Develop, own, and execute the end-to-end sales strategy across B2B, diaspora-led, and Global South markets.
- Build and manage a qualified sales pipeline with clear stage ownership and predictable conversion.
- Source, negotiate, structure, and close deals with enterprise partners, SMEs, and ecosystem players.
- Consistently achieve or exceed monthly and quarterly revenue targets tied to ARR and Total Payment Volume (TPV).
Partnerships & Ecosystem Growth
- Identify, negotiate, and onboard strategic partnerships with banks, fintechs, payment processors, and diaspora associations.
- Build channel partnerships to expand market reach across North America, Europe, and Africa.
- Develop and manage long-term ecosystem relationships that drive sustained revenue growth.
Customer Acquisition & Retention
- Lead customer acquisition initiatives targeting traders in Global South markets and diaspora-owned businesses.
- Establish customer success processes that drive activation, retention, and referrals.
- Use CRM and performance data to improve customer journeys and increase lifetime value (LTV).
Revenue Operations & Forecasting
- Own and operate the CRM system (Zoho, Pipedrive, Salesforce, or similar).
- Design workflows, dashboards, and reporting to ensure accurate pipeline visibility.
- Implement data-driven forecasting to inform leadership on revenue health and growth opportunities.
- Collaborate closely with Product and Marketing to align go-to-market execution.
What Makes You a Perfect Fit
- Highly execution-driven with strong ownership of revenue outcomes.
- Data-oriented and disciplined in CRM usage and reporting.
- Confident deal closer with strong negotiation skills.
- Comfortable operating in fast-paced, high-growth, and ambiguous environments.
- Relationship-builder who can operate at both strategic and hands-on levels.
Required Experience & Skills
- 7–10+ years of experience in sales, business development, partnerships, or revenue leadership.
- Proven track record of closing high-value deals and exceeding revenue targets.
- Strong hands-on experience with CRM platforms (Zoho, Pipedrive, Salesforce, or HubSpot).
- Experience operating within fintech, payments, or B2B SaaS environments.
Ideal Experience & Skills
- Deep understanding of cross-border payments, remittance, or diaspora-driven financial ecosystems.
- Experience building revenue functions within early-stage or high-growth companies.
- Background working across multiple international markets.
What Does a Typical Day Look Like?
A Head of Revenue’s day is focused on execution, visibility, and deal momentum. You will:
- Review pipeline health, deal stages, and revenue forecasts.
- Engage directly in deal sourcing, negotiations, and closing activities.
- Hold partnership conversations to unlock new distribution or revenue channels.
- Analyze CRM data to identify gaps, bottlenecks, and growth opportunities.
- Align with Product and Marketing to refine messaging and go-to-market efforts.
- Ensure CRM hygiene and reporting accuracy across all revenue activities.
go to method of application »
About the role
- We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team serving U.S.-based customers. This role focuses on team leadership, training, performance management, and service quality.
- You will be responsible for onboarding new hires, coaching existing team members, monitoring KPIs, and ensuring a consistent and professional customer experience across all support channels.
Responsibilities
Team Leadership & Performance
- Lead, manage, and support offshore customer service agents
- Monitor team performance and provide regular coaching and feedback
- Handle escalations and complex customer interactions when needed
Training & Onboarding
- Own onboarding and training for new customer service hires
- Conduct call reviews and quality checks
- Maintain training materials, scripts, and service standards
Customer Experience & Operations
- Ensure high-quality customer support across phone and digital channels
- Maintain service consistency and customer satisfaction
- Work with internal teams to improve workflows and processes
Tool, Reporting & Documentation
- Use customer service and communication tools effectively
- Track performance metrics and service KPIs
- Ensure accurate documentation and process adherence
What Makes You a Perfect Fit
- Strong leadership and coaching skills
- Customer-first mindset with attention to quality
- Organized, reliable, and comfortable managing remote teams
- Confident communicator with a calm approach under pressure
- Adaptable in fast-paced environments
Required Experience & Skills (Minimum)
- 10+ years of experience leading or supervising customer service teams
- Experience managing offshore or distributed teams
- Strong spoken and written English communication skills
- Experience using customer service platforms and VOIP systems
- Ability to manage priorities in a remote setting
Ideal Experience & Skills
- Experience supporting U.S.-based customers
- Background in facility management, energy, or tech-enabled services
- Experience in startup or scaling environments
Method of Application
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