Job Opportunities at Peermont Global

Job Purpose

Lead the Maintenance function in providing both a reactive and proactive, multi-skilled maintenance service on all operational equipment and facilities infrastructure. Responsible for planned scheduling creation and overseeing the adherence and timely completion of work carried out.

Qualifications

• Matric
• Technical qualifications/Apprenticeship
• Relevant manufacturing/engineering degree is preferred.

Minimum Requirements

• 5 years artisan experience
• 5 years Management/Supervisory experience
• Previous technical and maintenance experience in a Casino/Hotel environment will be an advantage
• Excellent planning and organizational skills
• Good financial acumen
• Good Interpersonal Skills
• Preference will be given to affirmative action candidates

Main Resposibilites

• Maintenance of the reticulation services, water drainage, electricity, gas and air conditioning
• General maintenance throughout the complex
• Planned preventative maintenance
• Maintenance on HVAC and refrigeration
• Monitor and co-ordinate all services performed by contractors on site
• Conduct inspections of building and grounds to ensure complex complies with building regulations and in line with occupational, Health and Safety Act
• Attend to breakdowns
• Staff supervision, direction and development
• Submit energy saving initiatives
• Budgeting, analyzing monthly financial statement for the department and cost saving
•  Ensure FMS is controlled and regular reports are completed
• Participate in operations development meetings
• Ensure guest satisfaction by dealing with queries and complaints efficiently

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Job Purpose

To manage the peermont assist line section and maintaining professional relationships with guests through ongoing excellent customer service

Qualifications

• Matric

Minimum Requirements

• 3 years plus experience in Management of Call Centres
• Computer Literacy
• Telephone Etiquette
• Excellent communication, interpersonal, and customer service skills including good speaking skills and good listening abilities.
• Clear and Effective Communication
• Patience & Positive Attitude
• Comprehensive knowledge of all Peermont units and it’s properties and offerings.
• Excellent communication to HOD

Main Resposibilites

• Supervising, training & guiding employees to perform their duties and taking corrective action, as needed.
• Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.  Assist management as they determine call center goals.
• Organise and direct the day-to-day activities and workflows.  Ensuring rosters are being followed
• Answering Employee’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees.
• Ensure employees understand their duties or delegated tasks.

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Job Purpose

To Assist the Complex Food and Beverage Manager with running of all  Restaurants, Bars, Room service and the Salon Prive.

Qualifications

• Matric
• Diploma or Degree in Hospitality Management or related to F&B will be an added advantage

Minimum Requirements

• 2- 4 years' experience in the F&B division 
• 5 years or more experience in 4 to 5 start experience will be an added advantage
• Computer literate in Microsoft Word, Excel and PowerPoint, Fidelio F&B and Fidelio Sales & Catering knowledge will be an added advantage.

Main Resposibilites

• Assist in the managing of the F&B Operation which includes Restaurants, Bars, Banqueting, Room Service and Salon Prive.
• Closely work with Groups & Conventions, National Sales, F&B Control, Kitchen and Finance, in ensuring that all persons are effectively communicated to at all times.
• Monitor that the required level of discipline and deportment is being maintained at all times by all employees.
• Responsible for Financial budgets, including all costs and revenues within the allocated portfolio.
• Attend to all Guest queries and complaints timeously and professionally.
• Ensure that standards and services are in line or above those required by the complex’s grading and are maintained at all times.
• Closely work with the Promotions department to ensure the smooth running of all F&B Promotions.
• Monitor that IR and HR policies and procedures are applied consistently throughout the F&B department.
• Ensure maximised profitability through Revenue and Service Improvement Strategies.

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Job Purpose

To supervise all cashiers' activities within the Cash desk and to ensure that the company assets are safeguarded and that all duties are performed to the highest level of efficiency and security in accordance with company policies and procedures

Qualifications

• Matric (with Mathematics)

Minimum Requirements

• 2 years Cash Desk experience, or equivalent supervisory experience.
• Must understand the Companies Code of Conduct and its application
• Knowledge or ability to operate counting equipment.
• Main Resposibilites
• Administration in terms of departmental meetings, reports and credits
• Provide excellent customer service to all incoming customers
• Human Resources awareness to the department and support HR activities  
• Firm leadership, delegation and assist staff of Gaming legislation
• Remain abreast to in-house promotions and changes inform staff as well

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Job Purpose

Oversee the financial administration of the organisation, review procedures and financial reporting, advise the board on financial strategy, and advise on fundraising and budget planning, financial reporting, record-keeping, and managing incoming and outgoing funds.

Qualifications

Formal Qualification

Minimum:

• Matric (with Mathematics)
• Tertiary Qualification (Finance: Cost and Management, FIS)

Minimum Requirements

Prior Experience

Minimun:

• 3-5 years’ experience

Main Resposibilites

• Managing the departmental float
• Accurately and efficient performance of transactions within the department
• Maintain healthy internal colleague relationships and work ethic

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Job Purpose

To achieve Peermont’s objectives and Revenue Targets within the hotel market segment commitments and conferencing/events business for all Peermont Hotels and conference centres in the designated portfolio through sourcing, securing and servicing business, new business prospects, as well as from past and current clients.

Qualifications

• Matric / Grade 12
• Relevant Sales Qualification required

Minimum Requirements

• 3 Years related Sales experience required, preferably in the Hospitality, travel, airline or car rental sector;
• Existing strong database and relationships with decision makers in the relevant market;
• Excellent interpersonal and communication skills required.
• Strong organizational skills.
• Computer literacy essential;
• Own transport and a valid driver’s licence required.

Main Resposibilites

• Source Transient business commitments and conferencing/events business for all Peermont Hotels and conference centres in the designated portfolio
• Responsible for managing specific Key Accounts
• Source new business through Telesales / Cold Calling within the allocated market segments
• Negotiate rates and availability in conjunction with the Group Sales Manager where necessary
• Achieve monthly and combined quarterly targets for the designated portfolio
• Attend to, follow up on and reply to all enquiries, offers, quotes and confirmations timeously
• Process Vendor Registration forms, Credit Applications, Negotiated Rate Agreements
• Conduct regular and updated product knowledge presentations to all stake holders for the Peermont properties to Clients
• Record and update all contact details, appointments and calls on Sales Database (Salesforce.com) and submit weekly and monthly Sales Reports accordingly
• Develop and execute a sales plan and associated projects within the required timeframe as allocated by the Group Sales Manager
• Host and Attend client events and familiarisation trips
• Exhibit at client workshops and tradeshows

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MAIN JOB PURPOSE:

• To supervise all aspects of the Food and Beverage Outlet to the required standards within the agreed budgetary limits and parameters and ensuring guest satisfaction and profit maximization.
• To adhere to, maintain and monitor Food & Beverage policies and procedures.

MAIN RESPONSIBILITIES:   

• Supervise the daily operations of the Food and Beverage Outlet, by adhering to Food & Beverage policies and procedures.
• Supervise Food and Beverage Staff, i.e., Waitrons, Barmen, Chefs and Stewards.
• Conduct daily hygiene walkabouts, complete the required checklists, enforce the correct cleaning standards, Health & Safety standards, and operating equipment.
• Assist Management in dealing with Customer Complaints and resolving them.
• Perform the daily stock counts required as well as the 10-day, 20 day and monthly stock takes with Barmen and Stock Controllers.
• Monitor and adhere to the “Signing In and Out Control” Procedures for all contract services staff i.e. Time Sheets.
• Submit timesheets to the labour service provider’s office on a daily basis and monitor clock in and clock out transactions on system report.

MINIMUM REQUIREMENTS: 

• Matric/Grade 12.
• 2 Years related experience in a similar position in the Food & Beverage Service environment required;
• Excellent interpersonal and communication skills required with a strong focus on Guest Service;
• Knowledge and experience in cost controls is required.
• Computer literacy: MS Office, Micros and Materials Control required.
• Shift work is an operational requirement.