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  • Posted: Jan 6, 2025
    Deadline: Not specified
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    Founded in 1820 with a rich history spanning more than 195 years, Premier is entering a new and exciting period in our journey. In July 2014 we moved into our new corporate offices in Waterfall City just north of Johannesburg. The past two years have seen a series of changes whereby Premier expanded from the traditional milling and baking business into suga...
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    Call Centre Agent - Lordsview Depot

    Key Responsibilities

    • Excellent customer: Always maintain relations and have a professional attitude. Ensure excellent and professional customer service - first call resolution including effective soft skills, telephone and e-mail etiquette but not limited to business writing and bulk buying sale.
    • Communication & stakeholders Engagement: Assist other departments as needed on order specifications, additional needs, or special requirements.
    • Capturing of information: Ensure accurate capturing of information received from various sources on the relevant systems daily.
    • Operating guidelines: Obtain 100% on all call by adhering to operating guidelines and standard procedure (quality, accuracy & behavior)
    • Maintenance functions: Perform regular daily order schedule maintenance functions such as customer sales order hold removal and obtaining official authorization numbers from various buying groups.
    • Cross train: into other areas of the departments including HPC and Milling respectively but not limited to free stock orders.
    • Verification Process: Responsible for order entry and verification against customer order.
    • Teamwork: Working with the rest of the team to ensure the entire order processing function is running efficiently
    • Call Allocation: Ensure that all incoming calls are answered within the allocated timeframe as per standard processes

    Qualification Requirements

    • Education: Matric Certificate. Relevant sales qualification will be advantageous.

    Experience Requirements

    • 1-2 years of previous working experience dealing with customers.
    • 1-2 years years of work experience in an FMCG environment.
    • 1-2 years exposure to the Call Centre/Telesales. 
    • 1-2 years of previous experience working on excel. 

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    Reconciling Clerk - Rustenburg

     Responsibilities

    • 100% accurate driver reconciliation
    • Ensuring that all POD’s returned are valid and marked off the system.
    • Ensuring all customer claims are processed accurately and on time.
    • Proper route stock control
    • Participation in invocoms
    • Allocation of cash received to the relevant driver.
    • Sending of reports
    • Attending to admin queries and meeting the deadlines

    Skills and Attributes Required

    • Computer literate with a proficiency in MS Office
    • Attention to detail.
    • Assertiveness
    • Ability to use initiative and ability to work independently.
    • Planning and organising skills
    • Ability to work under pressure.
    • Strong follow up skills
    • Communication skills (verbal and written)
    • Sense of urgency

    Qualification Requirements

    • Matric (Grade 12)

    Experience Requirements

    • 3-5 years’ experience
    • FMCG experience an advantage.

    Method of Application

    Use the link(s) below to apply on company website.

     

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