Job Opportunities at Santam Insurance

What will you do?

• We have a position available for an Underwriting Analyst who will be based in Cape Town (Head Office) in our Client Solutions (Personal Lines Underwriting) department.

What will make you successful in this role?

The purpose of the role is to support with:

• Performance analysis of data and identification of corrective actions.
• Engage with actuarial to drive growth and improve profitability.
• Evaluate renewal outputs and monitor results.
• Analyse and build statistical models for various sets of data on regular basis to assist in determining business trends.
• Assist with report and process automation
• Contact person for IT report support and log prioritisation
• Pro-actively identifies phenomena to be tested and explored.
• Monitor results of all action plans implemented.
• Analytical support to internal divisions (Underwriting Services and C&P).
• Report writing and presentations.
• Manage data cleansing and data quality control.

Qualifications and Experience

• Degree or diploma in Statistics or Risk Management is preferred.
• Advanced Computer Literacy (MS Office).
• Experience with reporting tools (Power BI, Qlik, Business Objects, Cognos or similar)
• Strong analytical capability is a requirement.
• 2 to 3 years general insurance experience will be an advantage.

Skills and Knowledge

• Good communication and presentation skills 
• Relevant programming skills (SQL, Python, SAS, or R)
• Experience working with relational databases
• Ability to quickly comprehend complex concepts and table structures
• Attention to detail
• Analytical orientation
• Systems thinking
• Proactive and self-motivated
• Good planning and decision-making skills
• A good team player – integrates and shares knowledge and skills
• Exceptional problem solving skills 
• Strong ability to manipulate and interpret data
• Ability to perform under pressure
• Time management and focussed delivery of deadlines
• Displays keen insight and intuition 
• Writing and reporting
• Takes initiative
• Understanding the principles of Risk Management

Competencies

• Client focus
• Collaborative
• Flexibility and adaptability
• Innovative
• Drive results
• Action orientated
• Analytical thinking
• Information seeking
• Applying expertise and technology
• Data Analysis
• Data modelling

go to method of application »

What will you do?

• Santam Operations, Commercial Contact Centre have career opportunity available for Insurance Consultant base in Centurion. The insurance consultant role is focused on providing an end-to-end service and support to brokers.

What will make you successful in this role?

• This role is focused on, but not limited to; servicing broker requests, including enquiries.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

KNOWLEDGE AND SKILLS 

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

Knowledge and Skills

• Customer Service
• Administration
• Quality, compliance and accreditation
• Team Support

Personal Attributes

• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Situational adaptability - Contributing independently
• Optimises work processes - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently
• Drives results - Contributing independently