Job Opportunities at SITA SOC (Ltd)

Key Responsibility Area 

• Implementation of all services and solutions relating to the Core server infrastructure and Directory services. 
• Design procedures and standards for Directory integrated systems, Servers and related services and monitor implementation thereof. 
• Management/ ownership /resolution of high medium operational incidents. 
• Implementation of Server and Services Toolsets & Dashboards. 
• Monitor availability of the server. 
• Publish/distribute server software/hardware upgrade.  

Qualifications and Experience 

• Minimum: 3-year National Diploma / Degree in IT or Computer Science, IT related fields (NQF level 6) PLUS MCSA/ MCSE/ MCITP/ Microsoft Azure Certifications/ Microsoft 365 Certifications. LINUX/FreeBSD certification will be preferred. 
• Certification: Microsoft Azure Fundamentals Microsoft Certified: Azure Administrator Associate - Designing and Implementing Microsoft Azure Networking Solutions Microsoft Azure Infrastructure Solutions Microsoft Certified: Identity and Access Administrator Associate Azure SAP Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft Certified: Azure Security Engineer Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate. Linux/FreeBSD certification will be preferred. 
• Experience: 5 - 6 years’ experience as a Specialist: Server Administrator LINUX will be preferred in the provisioning, support and maintenance and support of all Server related Infrastructure such as Enterprise Directory Services, virtualization and Open source server infrastructure technology stack. Experience in working within the ITIL Framework for Incident, Problem, Change, or Service Experience in the design, planning, implementation of an Enterprise Server solution and services.

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Key Responsibility Areas 

• Audit security in an IT infrastructure to ensure the proper configuration of Linux/Unix, Windows and Oracle server security 
• Audit the Linux/Unix, Windows and Oracle system configuration as per audit standards to ensure the secure system is in place in the enterprise 
• Consult, conduct and develop Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) 
• Conduct Business Continuity simulated tests and information security assurance services
• Design and implement security standards and procedures in systems and security policies and guidelines for all system security processes 
• Secures assets in the information system by defining and addressing possible and real security problems 
• Conduct, monitor and maintain threat and vulnerability assessments on a regular basis to minimize associated risk and improve the security capabilities within operational implementation, such as ICT infrastructure linked to SITA managed networks 
• Compile reports and recommend corrective action for identified security weaknesses or incidents 
• Manage implementation of information security awareness and training programmes for employees and clients 
• Coordinate ongoing activities related to the development, implementation, and maintenance of information security controls and services aligned to the cyber security framework, policies, standards and procedures.  

Qualifications and Experience 

• Minimum: 3 year National Higher Diploma / National Degree in Computer Science or Information Technology or Network Management or a relevant discipline NQF level 7 qualification. Certified information system security Professional (CISSP) or Certified Information Security Management (CISM). Professional IT security management certification e.g CISSP ITIL Foundation, CoBit Foundation or CISM, GIAC, CCNP, ISACA CRISC CCSP: Certified Cloud Security Professional Advanced certifications such as SANS GIAC/GCIA/GCIH, CISSP or CASP and/or SIEM specific training and certification will be an advantage. 
• Experience : 6 - 7 years ICT Infrastructure or application development experience including IT Security working experience. 

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Key Responsibility Areas 

• Infrastructure management. 
• Maintenance of Network Devices. 
• Provide user support and attend to logged incidents. 

Qualifications and Experience 

• Minimum:3-year National Diploma/Degree in IT related field (Computer Science, Information Technology/Engineering, BCom etc). 
• Certification: CCNA required and CCNP will be an added advantage. 

Experience:

•  3 - 5 years’ experience with Voice gateways and CUCM v11.5. 
• 3 years working experience in Voice technologies (Cisco Call Manager, Cisco Finesse and etc) 
• Session Border Controller Configuration Experience 
• Strong SIP knowledge 
• Fundamental understanding of IP Networking (Wide Area Network (WAN), Network topology, Application Layer and routing protocols) 
• Configure features and functionalities as per customer specifications. 
• Troubleshoot and resolve Level 2 Service Requests for Unified Communications installations. 
• Ensure accurate completion of installations and that queries are attended and resolved timeously, as per the relevant Service Level Agreement. 
• Fundamental understanding of VoIP Troubleshooting. 

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Key Responsibility Area 

• Lead the development of functional requirements that articulate clear and concise project deliverables that are compatible with user expectations. 
• Deliver feasibility and cost-benefit analysis, including choice of application architecture to enhance the overall application development process. 
• Lead and execute complex software development and customisation projects spanning multiple environments to ensure that it is successfully delivered. 
• Lead and develop/ customise complex applications services solutions by studying information needs; consulting with clients, studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle using SITAs software development stack/ development framework. 
• Lead and execute maintenance of integrated IT software components using SITAs software development stack/ development framework. 

Qualifications and Experience 

• Minimum: Matric (Grade 12). Natural Programming and/or NaturalONE Certificate or equivalent Adabas Basic/ Fundemental Certificate or equivalent" 
• Certification: Natural Certified Application Developer certificate will be an advantage. 
• Experience: 7-8 years’ experience in the ICT field, including IT Governance, IT Planning, systems development/procurement, implementation and maintenance/enhancements of integrated solutions across multiple hardware and software platforms with senior operational responsibility in a large corporate/public sector organisation including: Extensive experience in software development in using Natural Adabas. Extensive experience within Applications Technical solution design in multiple business domains. Extensive Experience in integration. Extensive experience in data management. The following experience will be an added advantage Experience in DevOps and Agile Methodologies. Experience in applications modernisation. 

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Key Responsibility Area 

• Leads Code Reviews for accuracy and functionality, participate in suggesting and supporting coding best practices and provide feedback on code quality. 
• Supervision of the Software development team. 
• Provide maintenance and enhancement support of the existing systems. 
• Implementation, debugging, documentation and release of the software solutions. 
• Lead the design and development of new features for the software systems, and improvement of the existing ones. 

Qualifications and Experience 

• Minimum: Matric (Grade 12). Natural Programming and/or NaturalONE Certificate or equivalent Adabas Basic/Fundamental Certificate or equivalent". 
• Certificate: Natural Certified Application Developer certificate will be an advantage. 
• Experience: 6-7 years experience with full software development lifecycle (SLDC), including solution development, operational responsibility in a large corporate/public sector organisation. The experience must include Experience in solution analysis, and development for the development, implementation and maintenance/enhancements of systems within the corporate/public sector, including: Successfully developed and implemented applications Software development team leadership competency Software development deliverable effort planning, estimations and execution management Developed efficient and effective IT solutions to diverse and complex business problems. Extensive experience with a wide variety of database management systems and maintenance. Extensive experience in Natural Adabas. Extensive experience with working on multiple tasks and report status. Experience in interacting with customers. 

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Key Responsibility Area 

• Develop /Design software or customize software for client use with the aim of optimizing operational efficiency using SITAs software development stack / development framework. 
• Coordinate software system installation and monitor equipment functioning to ensure specifications are met. 
• Produce detailed specifications and writing the programme codes. 
• Maintain the integrated IT software components systems once they are up and running; and 
• Develop integrated technical service specifications for single or multiple software components to clearly set direction for procuring or building software components. 

Qualifications and Experience 

• Minimum: Matric (Grade 12). Natural Programming and/or NaturalONE Certificate or equivalent Adabas Basic/Fundamental Certificate or equivalent". 
• Certification: Natural Certified Application Developer certificate will be an advantage 
• Experience: 3 - 5 years’ experience with full software development lifecycle (SLDC), within systems development, implementation and maintenance / enhancements of solutions in the corporate sector organisation. The experience must be in software development in specifically Natural Adabas.  

The experience must include: 

• Experience in solution analysis, and development for the development, implementation and maintenance/enhancements of systems within the corporate/public sector, including: Successfully developed and implemented applications Software development team leadership competency Software development deliverable effort planning, estimations and execution management Developed efficient and effective IT solutions to diverse and complex business problems. 
• Experience with a wide variety of database management systems and maintenance. 
• Experience with working on multiple tasks and report status. 
• Experience in interacting with customers 

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Key Responsibility Areas 

• Asset, Configuration and Life Cycle Management 
• User Advise. 
• To implement the Support Services business plan 
• Transfer of Skills and Support.  

Qualifications and Experience 

• Required Qualifications: 1 - 2-year National Certificate in a relevant discipline / NQF level 5. 
• Certification: ITIL will be an added advantage. 
• Experience: Minimum of 2 to 3 years’ experience in IT asset management. Knowledge of EUD software and hardware platforms. Experience, 2 years and understanding of asset, configuration and life cycle management. 

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Key Responsibility Areas 

• Infrastructure management. 
• Maintenance of Network Devices 
• Provide user support and attend to logged incidents. 
• Attend client technical meetings. 
• Provide inputs to Monthly reports. 
• Configuration of network routers and switches.  

Qualifications and Experience 

• Minimum:3-year National Diploma/ Degree in IT related field (Computer Science, Information Technology, Engineering, B Com etc) at NQF level 6. 
• Certification: CCNA/HCIA 
• Experience: 3 - 5 years’ experience in Wide Area Network (WAN), Troubleshooting Technology, Network Topologies, Network Design, Application Layer and Routing protocols. 

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Key Responsibility Area 

• Implement basic sourcing strategies, processes and administration activities for ICT Cluster (SITA Line of Business in order to deliver fast and efficient tender turnaround times as well as achieve business operational efficiencies. 
• Coordinate the complete bid process including negotiation and supplier selection processes so as to enhance defined value propositions for ICT Cluster (SITA Line of Business). 
• Maintain customer/ supplier/internal stakeholder relationships to ensure supply chain stability. 
• Monitor and drive governance, contract compliance and performance. 
• Assist Procurement manager in the management of resources (i.e. budget/finances, assets and human capital) within the section to ensure efficient operations. 
• Assist in the execution of strategies for the promotion of the Procurement transformation agenda (BBBEE, SMME development, Local content, Black equity/ownership, industrialization /manufacturing skills development, Black youth, People living with disabilities, and Black women) in order to develop the indigenous ICT sector.  

Qualifications and Experience 

• Minimum: 3-year Diploma / Degree in Commerce/ Engineering/ IT /Supply Chain /Logistics/Law or any relevant qualification equivalent to NQF level 6. 
• Experience: A minimum of 4 Years in Procurement / Supply Chain Management. 1-year experience in Public Sector Procurement would be an added advantage, with exposure to the following: Public Finance Management Act Preferential Procurement Policy Framework Act Broad Based Black Economic Empowerment Codes and Regulations Treasury Regulations. 

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Key Responsibility Areas 

• Under supervision design and develop integrated Technical Service Specifications for single or multiple software; 
• Under supervision develop software or customize software which includes the full life cycle management of the solution to ensure standardisation which will enable the delivery of a high-quality solution and products for improved service delivery; 
• Conduct code reviews; 
• Under supervision coordinate software IT solutions implementations so as to meet service delivery commitments and to ensure specifications and standards are met; and Maintain the integrated IT software components systems once they are up and running.  

Qualifications and Experience 

• Minimum: 3-year Diploma / Degree in ICT (Computer Science, Information Systems, Technology and Engineering) or related field. 
• Experience: 2 - 3 years’ experience within software development field, within systems development, implementation and maintenance / enhancements of solutions in the corporate/public sector organisation. The experience must include: Experience within software development and Experience in data management. 

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Key Responsibility Areas 

• The job will be responsible to perform compliance and vulnerability assessments, execute activities related to the implementation, and maintenance of information security controls and services aligned to the cyber security framework and attend to all logged security incidents. 
• Perform ongoing monitoring of information systems and assess threats and risks to information security. 
• Coordinate security awareness and training programs to increase employees ' overall understanding, reaction time and the ability to envisage the company's potential safety and compliance requirements 
• Perform compliance assessments and vulnerability assessments to ensure government and citizen information is secure 
• Attend to all logged security incidents. 
• Collaborate and partner with internal business representatives to recommend appropriate products so that the solutions are developed with relevant security system design specifications 
• Execute activities related to the implementation, and maintenance of information security controls and services aligned to the cyber security framework, policies, standards and procedures 
• Management and Administration of the PFMA act  

Qualifications and Experience 

• Required Qualification: 3 years National Diploma / National Degree in Computer Science or Information Technology or Network Management or a relevant discipline NQF level 6 qualification. 
• Certification: Security + or Microsoft Security Certification. 
• Added Advantage: ITIL foundation and COBIT 5 Introduction Certified information system security professional (CISSP) or Certified Information Security Management (CISM). 
• Experience: 3-5 years Information and Communication Technology (ICT) Infrastructure or Information Security (IS) or application life cycle management which should include the following: Working knowledge of information technology security configurations on the LAN/WAN infrastructure. Understanding firewalls and switch management technology. Exposure to enterprise architecture frameworks (e.g.TOGAF; GWEA; MIOS). knowledge of governance processes and standards (e.g. ISO 27001/ 27002; COBIT; ITIL). Exposure to information system security technical standards (e.g.: SSL certificates, anti-virus protection, etc.). Knowledge of technical monitoring and administration of various technical security solutions e.g. Anti-malware Management, Email Security Management, Privileged Account Management, Microsoft Security and Azure Security (MFA, Defender, DLP, Bitlocker, Sentinel, Intune, etc.). 

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Key Responsibility Area 

• Develop / Design software or customize software for client use with the aim of optimizing operational efficiency using SITAs software development stack / development framework. 
• Coordinate software system installation and monitor equipment functioning to ensure specifications are met. 
• Develop a new software or enhancement using Delphi programming language. 
• Maintain the integrated IT software components systems once they are in operation. 
• Develop integrated Technical Service Specifications for single or multiple software components to clearly set direction for procuring or building software components. 

 Qualifications and Experience 

• Minimum: 3 years Diploma / Degree in ICT (Computer Science, Information Systems, Technology and Engineering) or related field. 
• Experience: 3 to 5 years’ experience with full software development lifecycle (SLDC), within systems development, implementation and maintenance / enhancements of solutions in the corporate sector organisation. Having worked with BI software/technology will be an added advantage. 

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Key Responsibility Areas 

• Provide first and second level LAN & desktop support within SLA targets. Install and configure new IT equipment within SLA targets.
• Implementation, customization and maintenance of the remote software deployment.
• Provide support to the enterprise’s local IT and software resources. Provide LAN & desktop advisory services to clients. Day to day administrative tasks. 

Qualifications and Experience 

• Minimum: Grade 12 PLUS National Higher Certificate in IT (NQF Level 5) with A+/N+ either as a subject of the Certificate OR as a separate certification (expiry irrelevant). 
• Experience: At least one-year corporate experience in the Service Management / End User Support Environment, OR Call Centre Agent experience with 1 – 2 years relevant experience in the End User Computing services and related LAN Infrastructures Services. Maintenance and support service of the End User Computing Services relating to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches and other LAN peripherals. Maintenance and support to ensure the availability of the services according to prescribed procedures, policies, standards and SLA’s. Ensure the resolution of hardware and software service requests, incidents and problem within End User Computing and all related LAN infrastructure. 

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Key Responsibility Areas 

• To provide Business Advisory Services. 
• To provide functional application support services. 
• Provide implementation support. 
• Transfer skills to team members. 
• Provide Integrated Management information support solutions to clients and management. 

Qualifications and Experience 

• Minimum: 3 Year Diploma / Degree in ICT or a related field/ NQF level 6. Candidates with Grade 12 that have 5 - 6 years Functional Application Support experience on the specific DOD CALMIS application may apply. 
• Experience: 5 - 6 years Functional Application Support experience on specific DOD CALMIS